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Defining & Segmenting Customers by Derek Hendrikz

Date post: 13-Dec-2014
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Defining an segmenting customers by Derek Hendrikz works with segmentation in terms of homogeneity, heterogeneity and measurability. Profile & product mapping and design and market selection, Geographic's, demographics, psychographics and behavioural patterns are worked with. www.derekhendrikz.com
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CUSTOMER SEGMENTATION Derek Hendrikz
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Page 1: Defining & Segmenting Customers by Derek Hendrikz

CUSTOMER SEGMENTATION

Derek Hendrikz

Page 2: Defining & Segmenting Customers by Derek Hendrikz

Defining & Segmenting Your Customers – The Rules• Homogeneity within• Heterogeneity between• Measurable• Category Bound• Accessibility

www.derekhendrikz.com

Page 3: Defining & Segmenting Customers by Derek Hendrikz

Defining & Segmenting Your Customers – The Steps

1. Select the market2. Profile design3. Profile / product mapping

www.derekhendrikz.com

Page 4: Defining & Segmenting Customers by Derek Hendrikz

Customer Profile Variables

1. Geographic's2. Demographics'3. Psychographics4. Behavioural Patterns

www.derekhendrikz.com


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