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| Date post: | 15-May-2015 |
| Category: |
Technology |
| Upload: | karmin-winarta |
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Table of Contents
Introduction
Reacting and Responding to Complaints
Reacting and Responding to Complaints
Spreading Positivity
Spreading Positivity
Answering Requests for Information
Giving Guidance and Advice
Tempering Frustration From Tech Issues
Tempering Frustration From Tech Issues
Managing Threads of Conversation
Managing Threads of Conversation
Moderating Posts: Keeping Profanity& Negativity at Bay
Conclusion
