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A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive – A neW concept of pubLic administration based oncitizen co-created mobile urban
servicesSmart Cities & Communities
Achieving Smart Urban Growth
Manchester (UK), 22nd March 2017
Dr. Dejan Drajic DunavNET
Page 2WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services23/03/2017
Why WeLive?
Page 3WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (I)
23/03/2017
Challenge #1
Current public services are built following an administration-centric approach which drives into a low usage of those
services.
Need #1
Need to move towards a more open model of
design, production and delivery of public services
Need #2
Fostering the collaboration between citizens,
entrepreneurs and public administrations
Page 4WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (II)
23/03/2017
Challenge #2
PAs are facing key socioeconomic challenges such as demographic change, employment, mobility, environment…
plus the squeeze on public finances
Need #1
Need for the modernisationof PA to maximize the
public service delivered and local economy
Need #2
Citizens want to transit from mere consumers of
public services to providers of those services
Citizens expectations in terms of burden reduction, efficiency and personalisation are growing…
Page 5WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Why WeLive? (III)
23/03/2017
Challenge #3
Cities and territories should be transformed into hubs of welfare, innovation and economic growth giving place to
Smarter Cities or territories.
Need #1
Need to make a more efficient management of resources and be reactive
to socio-economic needs of their stakeholders
Need #2
Empowerment of stakeholders is necessary
by incentiving them to take a more active role
Public-private partnerships and contribution of citizens have to be fostered to give place a sustainable model of government
Page 6WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services23/03/2017
What WeLive proposes and how…
Page 7WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
WeLive proposes…
23/03/2017
Transform the current e-government approach into…
WeLive Open and Collaborative Government Solution = We-government + t-government + I-government + m-government
We-
All stakeholders are treated as
peers and prosumers
t-
Providing Technology tools to create public
value
l-
To do more with less by involving
other players
m-
Utilisation of mobile tech. for public services
delivery
Page 8WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (I)
23/03/2017
A novel We-Government ecosystem of tools (Live) that is easily deployable in different PA and which promotes co-innovation and co-creation of personalised public services
through public-private partnerships and the empowerment of all stakeholders to actively take part in
the value-chain of a municipality or a territory
Open Data Open Services Open Innovation
Page 9WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
How? (II)
23/03/2017
Stakeholder Collaboration + Public-private Partnership IDEAS >> APPLICATIONS >> MARKETPLACE
WeLive offers tools to transform the needs into ideas
Tools to select the best Ideas and create the B. Blocks
A way to compose the Building Blocks into mass market Applications which can be exploited through the
marketplace
Page 10WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services23/03/2017
Project Impact & Results
Page 11WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (I)
23/03/2017
A number of tools have been tailored in order to meet the objectives. A set of Building blocks, datasets and Public
Service Applications will be carried out through the WeLive Framework
Page 12WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Project Impact and Results (II)
23/03/2017
Two-phase pilots in 3 cities and 1 region across Europe.
First pilot phase July-December 2016, second pilot phase April-December 2017 involves a number of Stakeholders
groups (i.e. Citizens, Public Bodies, Companies, Academics):• Bilbao (ES)• Trento (IT)
• Novi Sad (SR)• Region of Helsinki-Uusimaa (FI)
Exploitable assets currently identified include a number of Public Service Applications for each pilot city
Page 13WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services23/03/2017
Key aspects of WeLive
Page 14WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Key Aspects
23/03/2017
Area of open DataWeLive provides an open data toolset which eases to capture,
transform, adapt, link, store, publish and search for data.
Area of open ServicesWeLive provides an open
services framework based on B. blocks and app templates. These will be easily combined to give
place to new services
Area of open InnovationWeLive focuses on how to pass from innovation to adoption, by
democratizing the creation process through the Open
Innovation Area and Marketplace tools.
Area of User-centric ServicesWeLive enables personalization of public service apps based on
user profile and context through the Citizen Data Vault, Visual
composer and WeLive decision engine element.
Page 15WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in WeLive (I)
23/03/2017
Co- experience
Co- definitionCo- development
Co- delivery
Inspire and involve
Idea generation
Evaluation and selectionRefinement
Implementation
Monitoring
Page 16WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in WeLive (II)
23/03/2017
Phase 1: co-experience
Inspire and involve: Allows citizens and companies to point out needs reports to Public Authorities; Public Authorities to launch call for ideas (i.e. challenges)
Phase 2: co-definition
Idea Generation/Elaboration: Allows citizens and companies to co-define and elaborate ideas that respond to challenges, participation and engagement of citizens is promoted by reputation scoreEvaluation and selection: Allows Public Authorities to evaluate and select the best ideas
Page 17WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Service co-creation and innovation approach in WeLive (III)
23/03/2017
Phase 3: co-development
Refinement: Allows the owner of an idea to define functional, technological and user interface requirementsImplementation: Interacts with the Visual Composer in order to let users to comment and rate the co-created mockups of the co-created public services
Phase 4: co-delivery
Monitoring: The idea, linked to artefacts published in the marketplace, can be commented and their usage monitored by WeLive Analytics Dashboard
Page 18WeLive: A neW concept of pubLic administration based on citizen co-created mobile urban services
Conclusions
23/03/2017
Public Sector is facing two external conflicting and apparently irreconcilable aspects: • The reduction of available budget
• The growing demand for innovation.
ICT systems currently provided by Public Administration should be renewed and made inter-operable, breaking the PAs silos towards a strong integration based on mashups of
data coming from heterogeneous sources (Citizens, IoTsystems).
Sustainability aimed by the Smart Cities paradigm asks for a more inclusive and participated public administration,
incorporating, through different channels, citizens into the planning of development activities.
A neW concept of pubLic administration based on citizen co-created mobile urban services
Thanks for your
[email protected] / [email protected]
/ [email protected] / www.welive.eu