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Delaware Tourism: Leveraging the Net, Mobile & Social Media

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Presentation to 2009 Delaware Governor's Conference on Tourism, providing overview of ways/reasons for tourism bureaus and attractions to leverage the Internet, particularly mobile and social media channels.
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Leveraging the Internet, mobile and social media Laurie Gelb Trellist ® Marketing | Technology
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Page 1: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Leveraging the

Internet, mobile

and social media

Laurie GelbTrellist® Marketing | Technology

Page 2: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Engage yourself first

Page 3: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Welcome to hard times

Page 4: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Hanging together

“People want choice, convenience and control.”Ed Artzt, past Procter & Gamble CEO, 1994

Page 5: Delaware Tourism: Leveraging the Net, Mobile & Social Media

“You start losing image, you start losing traction…a particular destination …may never recoup it completely because something else takes its place.”

Dr. Jon Morris, Professor of Advertising, University of Florida

Why invest in Delaware?

Page 6: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Why be interactive?

Source: Jupiter Feb 2009 study

Page 7: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Baby boomers buzz the Net

Source: December, 2008 Accenture survey

Page 8: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Stale content on key sites

www.tripadvisor.com, accessed 24 Mar 09

Page 9: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Vetting the value

Hitwise data, Nov. 2008

Page 10: Delaware Tourism: Leveraging the Net, Mobile & Social Media

No medium is an island

Page 11: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Know your brand

Page 12: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Show, don’t tell•

Page 13: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Share your brand

Page 14: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Your .com: a content hub

Page 15: Delaware Tourism: Leveraging the Net, Mobile & Social Media

••

Care with content

Page 16: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Content drives sales

Articles with brand information 51%

Email offers 47%

Sponsored search engine links 39%

Banner ads 25%

Pop-up ads 13%

“Very or somewhat” likely to respond

Source: Adfusion, March 2009

Page 17: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Facebook is not the answer

Page 18: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Finding Bridgeville

Page 19: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Why e-mail?

Source: Epsilon October 2008 survey

Page 20: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Keep it personal•

Page 21: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Why be mobile?

Source: 2008 NEXTGEN Traveler™ survey

Page 22: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Follow them around

••

Page 23: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Go where the heart is

Page 24: Delaware Tourism: Leveraging the Net, Mobile & Social Media

You and

your fans

Friends,

allies

(people &

groups)

Colleagues

Affinity groups

(birders,

golfers)

YouTube

(videos)

Blogs

Shared

bookmarks

or URLs

(digg)

Travel

aggregators

(Kayak)

Booking

engines

(Expedia)

Facebook

E-mail

IM

Portals

(Trip

Advisor)

Link in, learn more

Page 26: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Maximize “free hits”•

Page 27: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Social & search go together

Page 28: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Enable immersion

Page 29: Delaware Tourism: Leveraging the Net, Mobile & Social Media

One profile to rule them all

Page 30: Delaware Tourism: Leveraging the Net, Mobile & Social Media

It’s still the sunset

“A return to more meaningful values and an

embrace of more mindful spending will bring

pain, but it should also allow us to focus on

what we have been taking for granted.

Remember, the sunlight in the South of

France was enough to draw F. Scott Fitzgerald

and Picasso years before the fancy boutiques

and the red carpet -- and it's still the best part

of a visit.”

http://www.eturbonews.com/6660/adieu-extravagance-bonjour-engagement-travel-industrys-wake-call

Page 31: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Share the experience

Page 32: Delaware Tourism: Leveraging the Net, Mobile & Social Media

Thank you for this

conversation!


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