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DELIGHTING - MindTickle · PDF file...

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  • DELIGHTING 10 Inspiring Quotes on Customer Success

    2014 Curated by MindTickle - All rights reserved. - Photo by Martin Hricko

    http://www.martinhricko.com/ http://www.martinhricko.com/

  • Customer success is about more than delivering service or support.

    LINCOLN MURPHY, SIXTEEN VENTURES

    2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

    https://www.flickr.com/photos/[email protected]/38315079/ https://www.flickr.com/photos/[email protected]/38315079/

  • Give one person responsibility for listening to your customers and

    authority to act on what they hear. GUY LETTS, CO-FOUNDER OF CUSTOMERSURE

    2014 Curated by MindTickle - All rights reserved. - Photo by Helen F H

    https://www.flickr.com/photos/[email protected]/6343895879/ https://www.flickr.com/photos/[email protected]/6343895879/

  • Make everyone think about things from the customer’s perspective...

    ...design how things work jointly with your customers.

    MIKE GRAFHAM, YAMMER CUSTOMER SUCCESS, MICROSOFT

    2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

    https://www.flickr.com/photos/[email protected]/10767222126/ https://www.flickr.com/photos/[email protected]/10767222126/

  • Companies need to prove their worth...if they wish to win their

    customers’ loyalty. KAISER MULLA-FEROZE, TOTANGO

    2014 Curated by MindTickle - All rights reserved. - Photo by kaniths

    https://www.flickr.com/photos/[email protected]/8049537623/ https://www.flickr.com/photos/[email protected]/8049537623/

  • Focus less on being at the top of every social media channel and more on building easy ways for customers to

    contact you. RICHARD WHITE, USERVOICE

    2014 Curated by MindTickle - All rights reserved. - Photo by diyosa

    https://www.flickr.com/photos/[email protected]/255423290/ https://www.flickr.com/photos/[email protected]/255423290/

  • The biggest barrier to customer success is CEOs not making it an

    important part of the culture. NICK MEHTA, GAINSIGHT

    2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

    https://www.flickr.com/photos/[email protected]/9777377946/ https://www.flickr.com/photos/[email protected]/9777377946/

  • Just one phenomenal customer experience can make a world of

    difference when it comes to word-of-mouth promotion.

    KARL WIRTH, EVERGAGE

    2014 Curated by MindTickle - All rights reserved. - Photo by CEBImagery.com

    https://www.flickr.com/photos/[email protected]/5887099054/ https://www.flickr.com/photos/[email protected]/5887099054/

  • Smart companies have realized that customer loyalty is the most powerful

    sales and marketing tool that they have.

    BILL PRICE, DRIVA SOLUTIONS

    2014 Curated by MindTickle - All rights reserved. - Photo by kaniths

    https://www.flickr.com/photos/[email protected]/8049537623/ https://www.flickr.com/photos/[email protected]/8049537623/

  • With the shi" to the SaaS model, the connection between your customer’s

    success and your success is much more direct and felt more quickly.

    KEN LOWNIE, KEN LOWNIE CONSULTING PARTNERS

    2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

    https://www.flickr.com/photos/[email protected]/8453250666/ https://www.flickr.com/photos/[email protected]/8453250666/

  • Make sure every single employee in your company knows precisely what

    value your customers are seeking and how he or she can impact it.

    TOM KRACKELER, FRONTLEAF

    2014 Curated by MindTickle - All rights reserved. - Photo by Leo Reynolds

    https://www.flickr.com/photos/[email protected]/8895380928/ https://www.flickr.com/photos/[email protected]/8895380928/

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