Deliver and Develop Client Services

CHCCS2C

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Go to the People• Go to the People;

Live among them; Love them; Learn from them; Start from where they are; Work with them; Build on what they have. . . . But of the best leaders, When the task is accomplished, The work completed, The people all remark: "We have done it ourselves"

• Lao Tsu, Tao Te Ching, Chapter 17•

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Current structure of community Services & Health

Working with services

From: Amrit Versha

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Two components of the Sector

• Government (in Aust there are 3 types of government…Federal, State, Local)

• Non Government

(Based on the way a service is structured or managed)

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Federal Government

Federal Government

DIRECT HELPDIRECT SERVICES

GRANTS PROGRAMS

POLICY

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State Government

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Local Government

Social Planning&

community

Tourism

Building &

DevelopmentPublic Health

Parks &environment

issues

Town Planning

Local roads

Local Government

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Examples of Federal Grants/funding

Department of Immigration & Citizenship-Settlement Grants Programs & InterpretersFamily and Community services-Stronger communities, Child care rebate,

volunteer grants Department of Health, ageing and disabilities-Aged Care Grants, disability programs

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State Government Managed Grants

• Department of Community ServicesCommunity Support Grants Program (CSGP)Supported Accommodation Assistance Program (SAAP)Western Sydney Area Assistance Scheme (WSAAS)Violence Against Women Prevention Strategy (VAW) Community Partnerships Strategy – Pacific Islander strategy,

Arabic Community strategyFamilies First Programs (FFP)Early Intervention Program (EIP)Stronger Community Solutions (SCS)Children Services Program (CSP)

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State Government Programs

DDADH (Department of Ageing Disability and Home Care)

HAAC – Home and Community Care Arts and Culture – Community artists grants

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NGONon Government Community Services Organizations

• Community Based- independent with a management committee made of community members

• Volunteer organisations• Charities• Benevolent

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Common terms used in the sector

Funding Service provisionAdvocacy OutcomesLobbying Not for profitRepresentation NGOsCommunity Development DelegationsNetworking PetitionsIssues fundraising Capacity building Clubs fundingPeak bodies volunteeringPoliticians SACS AwardParliamentary Committees PolicyTrade Unions Strategies

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Program planning principles

CLIENTS

• If governments and organizations deliver services TO clients…do you think that Clients have RIGHTs to determine the way in which those services are delivered?

• “Beggars cant be choosers” mentality!• Social justice is about the right of the individual

and also the responsibility of the individual + it also implies responsibility and duty of the Government to ensure citizens welfare is upheld and protected

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CLIENTS…Social Justice Strategy was implemented in 1986 by Hawke Labor

Government.

It simply means:

A fair go for all and equal opportunities for everyone living in Australia.

It recognizes that certain groups of people are affected by past and/or continuing disadvantage or discrimination in different walks of life like employment

It has four interrelated principles of equity, access, participation rights.

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Social Justice & ProgramsSocial Justice Strategy was implemented in 1986 by Hawke Labor

Government.

It simply means:

A fair go for all and equal opportunities for everyone living in Australia.

It recognizes that certain groups of people are affected by past and/or continuing disadvantage or discrimination in different walks of life like employment

It has four interrelated principles of equity, access, participation rights.

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Access and Equity Access and equity is now a part of a Government policy which aims to:

1. Ensure that people are not discriminated on the basis of their age, race, gender, religion, disability or sexual preference.

2. Ensure that all services, institutions, Government Departments make reasonable efforts to make their programs accessible for all.

3. Ensure all services make all efforts to address the “Barriers” faced by the EEO groups

4. Ensure that there is no harassment at work places,education institutions and in broader Community

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EEO GroupsAs a result of Access and Equity policy a range of

legislative programs were set up to address the specific needs of the EEO (Equal Employment Opportunity) groups.

These EEO groups are:

Women Aboriginal people and Torres Strait Islanders Racial, ethnic and ethno-religious minority groups

and People with a disability

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Examples of services for EEO Anti discrimination board

http://www.lawlink.nsw.gov.au/lawlink/adb/ll_adb.nsf/pages/adb_adlaw

Australian Human Rights and Equal Opportunity Commission The Human Rights and Equal Opportunity is a national independent statutory government body, established in 1986 by an Act of the federal Parliament, the Human Rights and Equal Opportunity Commission Act.

http://www.hreoc.gov.au/

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How does this apply to community programs?

Workers need to ensure that community programs:

1. Encourage participation2. Are accessible3. Are equitably4. Are based on needs

Refer to Lecture 2 For different types of

needs

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Safety Issues

Observing OH & S guidelinesSupervision for children/childcare Food safetyVenue Harassment