Date post: | 07-Jan-2017 |
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Deliver with Impact
By @leenasn at #AgileIndia2016
Leveraging the Wisdom of Crowds
Credit: http://www.infoq.com/articles/standish-chaos-2015
Credit: http://image.slidesharecdn.com/21centurysoftware-130830104432-phpapp02/95/21-century-software-6-638.jpg?cb=1423023399
Shared Documents != Shared Understanding
TestWhat is the goal of this project?
Wisdom of Crowds
Four Simple Questions● Why are we doing what we are doing?● Who are we impacting?● How are we making an impact? ● What are we going to do to make that impact?
Who should answer?
Prepare the Map
Discover the Real GoalsUnderstand the purpose1
Shopping List● Installing/Updating apps● Managing the content● Enable Security policies [Pin, Lock timeout etc.]● Whitelisting of applications● Tracking App usage● Location Tracking● Resource monitoring of the apps
5 Y’s WHY?
WHY?
WHY?
WHY?
WHY?
MDM Case Study
● Track device usage: No system for tracking of device status
● Track app usage: No system to know whether the “data collection apps” are indeed used by the workers
● Instant Content Update: Content update on the device is very time-consuming
● Remote App Management: Process to install / update apps is time-consuming
Goals
Define Good Measurements2
ScaleWhat we’ll measure
MeterHow we’ll measure
Good MeasurementsBenchmark
The current situation
ConstraintThe investment
TargetThe desired value
Credit: How to Establish Good Measurements, Competitive Engineering.
Plan Your First Milestone3
● Dot Voting● Virtual Money
Techniques
First Milestone
Create the Map
Why?
Getting it RightIdentify Value
Who?
● Who can produce the desired effect?● Who can obstruct it?● Who will be impacted with it?
Who can produce the desired effect?
Who can obstruct it?
Who will be impacted with it?
Getting it RightIdentify Personas
How?● How should the goal change the actors’
behavior? ● How can actors’ help us in achieving the goal? ● How can actors’ prevent us from achieving the
goal?
Impacts
Getting it RightFocus on the Activities(Impact = Behavioral Change)
● Diverge and Converge
Credit: Design Thinking.
Find Alternatives
● What else could the actors do for us?● Who else can help us and how?● Who can obstruct us?
Questions
Identify Key Priorities
● What are the possible obstructions which can stop us before we start?
● Are there any high-value long-hanging impacts?● What are the key assumptions to test?
● Dot Voting● Virtual Money● Color Coding
Techniques
Earn or Learn
● What is the simplest way to test this?● Could we test it without software?● Could we start earning with a partially manual
process?
Fitting the metrics
● Add the metrics as bullet points ● Rephrase the nodes to include the metrics ● Separate metrics table ● Add metrics as additional nodes
Planning SmellsPet featuresAd-hoc prioritisationWrong AssumptionsScope CreepWrong Solutions
● Impact = change in behavior● Ask the right questions● Measure the impact ● Make it visible● Shared Document != Shared Understanding
Key Learnings
Stepping Stone
Credit: http://theleanstartup.com/
● Design Sprint● User Story Mapping
Leena S NHead of Engineering @Multunus @leenasn / [email protected]
● Make an impact, not just ship software● Impact Mapping book● Impact Mapping Discussion Group● Introduction to Impact Mapping● Impact Mapping for an MDM product● Design Sprint● User Story Mapping
References
Happy Impact Mapping!!!