Digital Interviewing Project

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Neil Cochlin MAPM

Project Manager

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Agenda

• The Victim’s Voice

• Vision

• Strategic Context & External

Environment

• What we did

• How we did it

• Complications & Barriers

• What didn’t go so well

• Project Outputs & Outcomes

• Benefits

• What made this a success?

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The Victim's Voice

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The Vision

“to deliver an estate of video interview suites that is

fit-for-purpose, enables future digital working and

achieves high levels of victim care, whilst offering

best value to the MPS”

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Strategic Context &

External Environment

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What we did

(to follow …combination of a ‘risk bow tie’ & a ‘benefits map’.

A great one-page briefing tool)

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PROJECT

Victim Suites

New digital equipment

Upgrade buildings &

furniture

Redesigned estate

Suspect Suites

New digital equipment

Upgrade buildings &

furniture

Mobile SolutionBest use of technology

Capability for future networked

solution

Online booking system

Crime reporting system updated

How we did it

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Project Structure

SRO

ProjectManager

Victim Suites –Strand Lead

Suspect Suites – Strand Lead

Digital Justice –Strand Lead

Booking System & Project Support –

Strand Lead

ProcurementSubject Matter

Specialists

Project Manager for IT

Project Manager for Construction

START

END

Aborted 1st

procurement

Fight for

project

survival

Deputy

Mayor

approves

financing

Planning &

successful

procurements

Implementation

– the easy bit!

Scope

increases

Roadmap (2011-2016)

Two

projects

merge

Complications & Barriers

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What didn’t go so well

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• 19 different Boards and Committees to

engage with! To seek authority to

continue &/or to obtain decisions

• Corporate & portfolio management

lesson – look at the governance

experience from a project’s perspective

to streamline & remove unnecessary

‘checks & balances’

Project Outputs and Outcomes

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• Interview estate across London is now fit-for-purpose since 1829

New IT & renovations at 246 interview rooms across 70 buildings (52 victim suites in 37 buildings & 194 suspect rooms in 51 buildings)

• Project within budget

• Scope met and exceeded

• Mobile equipment identified, purchased & part of MPS catalogue

• Rationalising of equipment types & maintenance arrangements

• Fewer call outs to faulty equipment

• Diversity/Inclusion – child furniture, extra PTZ, wheelchair accessible

• Fewer victims of crime provided with a poor service

• Internal and external stakeholders satisfied

• Capability delivered for future digitalisation of police IT

• Upgraded crime investigation database & online booking system

Benefits (the legacy)

• Public safety increased

• Improved victim care and victim satisfaction

• More efficient and effective use of resources and time

• Able to exploit digital working & e-CJS

• Reduced risk of reputational damage to the MPS

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What made this is a successful

project?

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Requirements Management(or “get right what you should doing”)

Process of capturing, analysing and testing stakeholder

wants and needs

Four main steps:

1. Gather requirements from stakeholders (free text

questionnaire)

2. Analyse - look for overlaps, gaps and conflicts

3. Justify the requirements - distinguish wants from

needs. Look at value (e.g. Triangle)

4. Make a decision (project board)

Stakeholder Management(or “persuade people to work with you & get buy-in”)

Systematic identification, analysis, planning and

implementation of actions designed to engage with

stakeholders

Four main steps:

• Identify stakeholders

• Assess their interest and influence

• Develop comms plans

• Engage and influence stakeholders (especially key

decision makers – in advance of decision meetings!)

Leadership(or “drive the thing through”)

The ability to establish vision and direction;

influence & align others towards a common purpose and

empower and inspire people/teams to success

• Transactional vs Transformational (“tight / loose” and

situational)

• Complicated by matrix management

• Attention to detail and grip

• Hearts & minds – ‘telling the story’

• Don’t accept ‘no’ for an answer

• Be resilient and be a pain!

Challenging external

environment

Benefits

Complexity of project & effective

project management

Value to society

Any Questions?

Project Management is the Art of Making Things Happen

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This presentation was delivered at an APM event

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