Date post: | 08-Jan-2017 |
Category: |
Technology |
Upload: | amazon-web-services |
View: | 291 times |
Download: | 0 times |
© 2016, Amazon Web Services, Inc. or its Affiliates. All rights reserved.
Eric Sigler, Engineering Manager, PagerDuty
July 13, 2016
Delivering Modern Operations on AWS
PagerDuty is an agile incident
management solution that
integrates with ITOps and
DevOps monitoring stacks to
improve operational reliability
and agility.
The Agility-Predictability
Paradox
Release Velocity
New Markets
Responding to Feedback
Customer experience
Uptime and Performance
Security & Compliance
Agility Predictability
“Bimodal IT is the practice
of managing two separate
but coherent styles of work:
one focused on
predictability; the other on
exploration.”
• Compliance
• Plan Driven
• Long Term Cycles
• Conventional Process
• IT Centric
• Low Customer Touch
Mode 1
• Fluid
• Agile
• Continuous
• Short Cycle
• New Project
• High Customer Touch
Mode 2
But tools alone are not the solution.
47%Of teams use 6+monitoring tools
27%Consolidate alerts
Source: Dimension Data
People
• Identify WHO needs information
• Explain WHY its important
• Provide a communication path
• Enable orchestrating responses
• Promote social ops collaboration
Modern Ops
Process
• Identify issues, provide business
context, and GUIDE responses
• Streamline workflows, with an eye
towards the user
• Automate where possible,
document where not
Modern Ops
Tools
• Integrate across both modes
• Link infrastructure to technical
context AND business context
• Help minimize communications
overload, and focus on the right
issues
Modern Ops
Value for the organization
Agility
Multi-Speed IT
Add BusinessValue
UnderstandExperiments
ManageWhat Matters
Collaborate
Work-LifeHarmony
Enable a culture where teams
focusing on either “agility” or
“predictability” can work
closely together to build and
operate software.