Delivering online information,

advice and support

The benefits of using Social Media

• For ID = 1 widget picture

Individual and organisation wide benefits

Using technology for your audience

Our CyberMentors

Key elements of the online intensive intervention model

• Tailoring the service to the individual through a

range of therapeutic tools and intervention methods

• Preventative as well as intervention based

• Expert intervention

• Accessibility

• Empowerment

• Evidence based

Outcomes

CyberMentors platform

• 1.3 million unique users

• How mentoring helped:

– Felt like they had a friend

– Able to tell someone for the

first time

– Understood what they were

going through

Counselling

• Over 100,000 therapeutic interventions with a counsellor

• Around 9,000 young people have been supported through contracted mentoring/counselling

• Top three benefits:

– can arrange counselling at the right time for them

– Prefer online than face to face

– Opening up at their own pace

Rosie’s Story

Risks and risk management

• Generic Risks

• Online Specific

• Audience specific

Safeguarding our online platforms

• Two thirds of open cases are

between 11-16 years of age

• Majority of cases are

referred between 20:00-

02:00

• ½ of all cases result in an

external referral, the

majority to the emergency

services

• ¾ of young people had no

existing support

Long term engagement

1. Ensure appropriateness of

service

a) Evaluation

b) Hearing from your audience

2. Sustainable model

3. Technology

Questions?Chloe.morton@beatbullying.org