Transforming Government to DigitalDelivering the next generation of Public ServicesDanny Van Heck, GM EMEA Public ServicesFebruary 15th, 2016

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The digital value network interconnects all aspects of the valuechain in real time to drive organizational outcomes

Smarter and engagedworkforce acrossall employees

Constituent experienceOmnichannels

Workforceengagement

Internet ofThings and Big

Data

Business networks

Digital Core

Supplier collaboration toaccelerate efficiency

Harness Big Data andInternet of Things to drivereal-time insights

Outcome-basedseamless experience

Re-platform core businessprocesses, and bring togetherbusiness process andanalytics in real time to besmarter, faster, and simpler

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« Digital disruption » … everywhere

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Digital Disruption… Re-Imagining Government In Action

Business networks enablegovernment digital transformation.It creates Government that works.

Hamburg PortAuthority• Real-time and Efficient

freight forwarding• Efficient container

operations• ETA of trucks• Efficient parking• Real-time traffic

management• Smooth traffic flow• Geo-fencing

State of Indiana• Big Data solutions

improving quality ofcitizens' lives

• State of Indianachooses SAP HANAplatform to help fightIncome Tax Fraud,Waste and abuse

• Saves lives findingroot causes for infantmortality

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Digital Disruption… Re-Imagining Government In Action

Sensors and IoT will changeeverything in government,

especially in transportation andsafety. This will create jobs that

pay.

Smart Fleet Analytics• Real-time control of assets• Analysis of traffic/ congestion• Influence driver behavior• Ensure safety• Effective fuel management• Charge for idle/dwell times

City of Buenos AiresUses SAP HANA to analyzein real-time data collectedfrom sensors that measurewater levels in storm drains

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Digital Disruption… Re-Imagining Government In Action

Connecting employees to informationto make decisions at the point of

contact in real time.

City of Boston• Real-time information about

problem properties• Retrieve detailed, real-time data

on any mobile device• Detection and interpretation of

situational cues from multiple,dynamically changing datastreams.

• Having one view of the situationacross multiple departments

• Adopting to an evolving situation

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Digital Disruption… Re-Imagining Government In Action

Delivery of services to citizenshas to change and become digital.

This is important for safety andfor schools that teach.

Real Time SituationalAwareness• Real-time emergency and

crime reporting• Retrieve detailed, real-time

data on any mobile device• Detection and interpretation

of situational cues frommultiple, dynamicallychanging data streams.

• Having one view of thesituation.

• Adopting to an evolvingsituation

• Geo-fencing

University of Kentucky• Big Data solutions improving

quality of students lives• increase student retention

and thus increase theGraduation Rate

• Gain greater insights intofinances and use ofresources.

• Lost tuition revenue.

Why Digital for Government?

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Increasingly Challenging Government Environment

Government Needs to Adapt Rapidly to a Digital World.

RapidUrbanisation

PopulationGrowth

FragileEconomies

Greater Insecurity& Instability

Citizen SocialPower

ConstrainedResources

ReducingBudgets

DigitalExpectation

WorkforceRe-Tooling

GovernmentComplexity

Security &Privacy

TechnologyFit

Falling PublicTrust

CivicDisengagement

CyberResilience

SAP Core Digital Framework

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WorkforceEngagement

Big Data

Internet of Things

Businessnetworks

Social networks

Application SAP Fiori SAP HANA

Constituents

Devices

SAP S/4HANA

SAP S/4HANA, a real-time platform, at the core of the digitalenterprise

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10 years later : what surprises you the most ? …

HANA Next GenerationPlatform

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SAP S/4HANA: rethinking IT

Simple Data Model

Choice of Deployment Model

ModernUser Experience

InnovativeBusiness Solutions

Introduction withoutbusiness disruption

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A whole portfolio of Public Services solutions

Thank you

Contact information:

Danny Van HeckGM EMEA Public Services & HealthcareDanny.Van.Heck@sap.com