Delivering TrainingBased Upon SkillMapTM Assessment Results

.

Webcast Agenda

Interpreting SkillmapTM assessment results

• Individual

• Aggregate group results Relevant principals of adult learning Training resources available in the Facilitator Guides

• PowerPoint presentations

• Reproducible handout masters

• Homework and quiz questions Structuring a workshop Discussing training workshop options with clients

• Blended learning solutions

• Targeted to individual and group needs

For each assessment skill category

No one else is doing this

.

Interpreting SkillMapTM Results

.

Interpreting SkillMapTM Results

Not every skill category is equally important for every organization.

Work with the client to understand their job requirements for CSRs.

Describe each skill category to the client and ask them to determine priorities.

Scores are not absolute (i.e. a score of 80 isn’t necessarily good or bad).

.

Interpreting SkillMapTM Results

.

Interpreting SkillMapTM Results

You must understand the details of a client organization’s selling cycle.

Some skill categories may not be relevant, but the assessment results for those categories can still be informative.

Describe every relevant skill category to the client.

PSS interpretation is typically a deep, lengthy dialogue with the client organization.

.

Interpreting SkillMapTM Results

.

Interpreting SkillMapTM Results

.

Interpreting SkillMapTM Results

Scores below the mid-zone are an indication of significant productivity deficit in that skill category

.

Key Principals of Adult Learning

Adults are just-in-time learners

Adults are practical learners

Adults are not empty vessels

Adults are the real experts on themselves

.

Key Principals of Adult Learning

Help me INTEGRATE new skills and information into what I already know, and what I already do well.

I don’t want theory. I want new knowledge and skills that will truly help me be a better:

• Employee

• Spouse

• Parent

I know me better than you know me.

I an most motivated to learn it just before I really need to use it.

.

Training resources available in the Facilitator Guides:

• Workshop script

• PowerPoint presentations

• Reproducible handout masters

• Homework and quiz questions Affiliates CAN resell to clients Affiliates CAN combine resources from different skill categories Affiliates CAN integrate training resources with their own

content, materials, etc. Affiliates also have access to all e-learning courses through

SkillSource University

Facilitation and Coaching Guides

http://www.frontlinelearning.com/PSS_Facilitator_Guide.htm

For each assessment skill category

.

CSS E-learning Courses (audio CD also available)

.

PSS E-learning Courses (audio CD also available)

.

PSS E-learning Courses (audio CD also available)

.

WPS E-learning Courses (audio CD also available)

Coming Soon(iPad compatible!)

.

Affiliate (wholesale) Pricing

  Suggested Retail Wholesale

Professional Selling SkillMap™ $59.50 $19.50PSS E-learning Courses – Complete Library (20 modules) 1-year license $435.00 $145.00PSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00PSS Audio Reinforcement: Complete Set (20 programs) $345.00 $115.00PSS Audio Reinforcement: Individual Titles $26.25 $8.75PSS Facilitation and Coaching Guide $2100.00 $700.00PSS Total Learning System (Assessment + Full E-learning and Audio Library) $735.00 $245.00     Customer Service SkillMap™ $42.50 $14.50CSS E-learning Courses – Complete Library (12 modules) 1-year license $285.00 $95.00CSS E-learning Courses – Individual Modules 1-year license $45.00 $15.00CSS Audio Reinforcement: Complete Set (12 programs) $240.00 $80.00CSS Audio Reinforcement: Individual Titles $26.25 $8.75CSS Facilitation and Coaching Guide $1500.00 $500.00CSS Total Learning System (Assessment + Full E-learning and Audio Library) $525.00 $175.00     Workplace Productivity SkillMap™ $39.50 $13.50WPS E-learning Courses – Complete Library (8 modules) 1-year license $225.00 $75.00WPS E-learning Courses – Individual Modules 1-year license $45.00 $15.00WPS Audio Reinforcement: Complete Set (8 programs) $150.00 $50.00WPS Audio Reinforcement: Individual Titles $26.25 $8.75WPS Facilitation and Coaching Guide $1200.00 $400.00WPS Total Learning System (Assessment + Full E-learning and Audio Library) $375.00 $125.00

.

Training Events vs. Learning Models

.

Blended Learning Solutions

Individual report and

development guide

Aggregate group report

Workshop Webcast

E-learning

Participant Survey

and/or

Metrics trackedWebcast

E-learning

and/or

and/or

Audio CD

and/or

and/or

Workshop Workshop

E-learning E-learning

and/or and/or

and/or

Audio CD

Manager certifies

competency

E-learning courses complete

and/or

and/or

.

Jostens Example

Individual report and

development guide

Aggregate group report

20 sales managers

each assigned 1

skill category to

facilitate

Audio CDs used for

TTT

Each sales rep

assigned 3 skill

categories based on

assessment results

3 pre-learning

Webcasts for each rep

Participant Survey

and

Metrics tracked

Practice Workshop

20 Workshops delivered by

20 sales managers

concurrently

Delivered 3 times in rotating

breakout sessions

Audio CD

Manager certifies

competency

and

and