Dell KACE Appliances serve as PING IT ‘Caddy’ for improving systems management, IT services Save Time. Save Your Organization Money. • 25% decrease in user down time • 75% time savings in tracking systems • Hundreds of hours saved annually in physical inventory, patch management and software licensing • Dell KACE Appliance enables IT team to detect information quickly and more reliably, a complete contrast to “sneakernet” approach used previously • One week deployment • Less than one week necessary for training “Our decision to move forward with Dell KACE has dramatically increased our Our IT focus shifted from worrying how to maintain all these systems to focusing on the solution.” Eric Hart, End-user Computing Manager, PING Customer Profile Industry: Sports and Gaming Country: United States Employees: 1,000 Web: www.ping.com Business Need Keeping pace with manual inventory and systems maintenance tasks was over the 49-acre area and 750 end-users. Multiple inaccuracies resulted, and running other critical maintenance tasks, such as configuration management, patch management and remote control, were quickly growing too complex for PING’s previous system to manage. Solution A Dell KACE ™ K1000 Management Appliance addressed all of PING’s varied systems management needs and was fully compatible with its other systems. It took just 30 minutes to initially get the Dell KACE Appliance installed and running. Full deployment took about one week.
Transcript
Dell KACE Appliances serve as PING IT ‘Caddy’ for improving systems management, IT services
Save Time. Save Your Organization Money.
• 25% decrease in user down time
• 75% time savings in tracking systems
• Hundreds of hours saved annually in physical inventory, patch management and software licensing
• Dell KACE Appliance enables IT team to detect information quickly and more reliably, a complete contrast to “sneakernet” approach used previously
• One week deployment
• Less than one week necessary for training
“ Our decision to move forward with Dell KACE has dramatically increased our
Our IT focus shifted from worrying how to maintain all these systems to focusing on the solution.” Eric Hart, End-user Computing Manager, PING
Customer Profile
Industry: Sports and Gaming
Country: United States
Employees: 1,000
Web: www.ping.com
Business NeedKeeping pace with manual inventory and systems maintenance tasks was over the 49-acre area and 750 end-users. Multiple inaccuracies resulted, and running other critical maintenance tasks, such as configuration management, patch management and remote control, were quickly growing too complex for PING’s previous system to manage.
SolutionA Dell KACE™ K1000 Management Appliance addressed all of PING’s varied systems management needs and was fully compatible with its other systems. It took just 30 minutes to initially get the Dell KACE Appliance installed and running. Full deployment took about one week.
PING views technology as a key component to its business success. While technology is considered key, the golf club manufacturer’s IT department is a fairly small shop, consisting of four focused desktop people, charged with managing 750 desktop computers that support PING’s overall Phoenix headquarter operation. The physical layout of PING’s facility, including production warehouse, kept IT staff on their toes as the systems they support are spread over a vast 49-acre area. The time-challenged team grew tired of walking the spacious grounds in order to accurately track software and hardware inventory on the systems and to run basic computer maintenance tasks.
While the PING IT team made vigorous efforts to keep pace with their manual inventory and systems maintenance tasks, they soon realized that they suffered from multiple inaccuracies as a result. The IT staff recognized that keeping an accurate scorecard of PING’s inventory and software licenses was problematic with the present method of gathering information.
In addition, running other critical maintenance tasks, such as configuration management, patch management and remote control, were quickly growing too complex for
PING’s previous system to effectively manage. According to Eric Hart, end-user computing manager at PING, it became virtually impossible to keep up with maintenance and at the same time accurately manage the company’s growing IT system with the consistency and quality the PING brand is known for.
iCommandNotTheAnswer
Prior to Dell KACE, PING invested heavily in iCommand to handle its system management needs. iCommand, no longer on the market, went on to be acquired by Symantec and over time the technology was phased out.
“It became too overwhelming to continue to manually update and track our systems in order to get an accurate view,” Eric said. “iCommand just couldn’t keep pace with our needs.”
The PING name is known worldwide for its quality, high-end golf club offerings. The company has established a reputation as the leader in golf club innovation from tee to green. Since 1959, PING has offered professional golfers, serious amateurs and beginners alike high-quality golf equipment. Its products are sold in more than 70 countries. Today, PING employs more than 1,000 people and has manufacturing facilities in the United States, Japan and the United Kingdom.
“ The transition from pilot to having the Dell KACE Appliance installed and up was seamless. This was something truly unique.” Eric Hart, End-user Computing Manager, PING
Technology at Work
Services
DellKACE™Support
Solutions
DellKACEK1000ManagementAppliance
DellKACE‘TopstheLeaderBoard’
The PING IT team was determined that its replacement technology would shine strong. A team member saw an advertisement touting the capabilities of the Dell KACE Appliance and decided to look more closely at the technology.
After downloading a demo of the Dell KACE Appliance from the Dell KACE Web site, seeing that it clearly addressed all of PING’s varied systems management needs and that it was quite cost-effective and fully compatible with its other systems, the PING IT team decided to make the purchase. It took just 30 minutes to initially get the Dell KACE Appliance installed and running. Full deployment took about one week.
“I thought to myself there is no way this technology can be this simple and cost-effective,” Eric said. “We saw the demo and downloaded a pilot. Usually, the transition from pilot to production involves some amount of rework. The transition from pilot to having the Dell KACE Appliance installed and up was seamless. This was something truly unique.”
DellKACEFunctionality‘Eagles’RightOutOfTheGate
Since replacing iCommand’s technology with Dell KACE, PING has experienced countless benefits. For example, according to Eric, the Dell KACE easy-to-use Web interface allows the IT team to run just about every IT task from any location, which is a huge benefit. The IT team no longer needs to physically travel from machine to machine. Additionally, the software licensing functions of the Dell KACE Appliance have proved to save PING even more time and money. Prior to Dell KACE, the IT team could only speculate what software had been
purchased and installed on computers between manual inventories. This made it hard to optimize software license renewals and cancellations. With the Dell KACE Appliance, now the IT department knows exactly the number of software licenses it has and where they are installed, allowing the team to be more strategic about its decisions.
Another place where the Dell KACE Appliance performs especially well for PING is patch management. The Dell KACE Appliance provides top-of-class security without the time, complexity and costs that traditional software solutions require. Prior to Dell KACE, staff was not able to perform patching sessions in an organized and broad way. Rather, the IT team had to eat up hours trying to schedule patches when employees were gone for the day. With the Dell KACE Appliance, the patching process is completely automated now and performed on a scheduled basis. The Dell KACE innovative Wake on LAN feature enables users to turn off their computers at the end of the workday, saving energy in the process, and then individual systems automatically “wake-up” when critical patches need to be performed.
Benjamin Wong, PING’s LAN administrator, manages the Dell KACE Appliance patch management capabilities, and when patches are needed, he is able to easily schedule notifications to inform users of security updates. In one recent instance, Microsoft released a critical patch that needed to be pushed out immediately to PING’s computer systems company wide. Using the Dell KACE Appliance Wake on LAN capability, Benjamin was able to deploy the patch to all of PING’s computers during off hours, without interrupting PING’s employees.
“ Dell KACE capabilities are impressive. We are able to automatically have access to patches as they become available; we are able review all patches in one location and verify which are necessary to deploy; and most importantly, we are able handle IT tasks with ease.” Eric Hart, End-user Computing Manager, PING
“Prior to Dell KACE, it was difficult to manage the ‘IT up-keepings’ of our patch management tasks,” Benjamin said. “However, through our use of the Dell KACE Appliance, it has proven to be instrumental to our team. Dell KACE capabilities are impressive. We are able to automatically have access to patches as they become available; we are able review all patches in one location and verify which are necessary to deploy; and most importantly, we are able handle IT tasks with ease.”
While other providers require patch management modules to be purchased at a separate cost, the Dell KACE Appliance includes the patch management feature in the total cost of its appliance-based solution. Additionally, the Dell KACE Appliance automatically downloads patches as they become available, ensuring that all 750 computers are up to date and secure at all times.
Because of its high number of end-users and countless IT tasks to handle, PING’s IT team relies on Dell KACE customer service to answer important questions and Dell KACE has excelled compared to previous providers. Dell KACE customer support is available when the IT team has an emergency or has a general IT question, and Dell KACE is there following up with PING, offering training sessions and checking in to ensure all is well. “Our decision to move forward with Dell KACE has dramatically increased our overall IT efficiency. Our IT focus shifted from worrying how to maintain all these systems to focusing on the solution,” Eric concluded. “Dell KACE equals simplicity. This is the technology we needed and believe the Dell KACE Appliance has helped us deliver more effectively.”
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