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Dell Enterprise Systems Group Page 1 February 2004 INFOBrief Dell™ PowerEdge™ 1600SC Key Points The DellPowerEdge1600SC delivers a combination of performance and availability at aggressive prices, which makes it ideal for workgroup server environments. The PowerEdge 1600SC is a 2P tower server delivering performance for file and print management and applications: Dual 2.4GHz (and above) Intel Xeon™ processors with up to 2MB L3 cache, 533MHz FSB Up to 4GB of ECC DDR memory
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Dell Enterprise Systems Group Page 1 February 2004

INFOBrief Dell™ PowerEdge™ 1600SC

Key Points

The Dell™ PowerEdge™ 1600SC delivers a combination of performance and availability at aggressive prices, which makes it ideal for workgroup server environments.

• The PowerEdge 1600SC is a 2P tower server delivering performance for file and print management and applications:

− Dual 2.4GHz (and above) Intel Xeon™ processors with up to 2MB L3 cache, 533MHz FSB

− Up to 4GB of ECC DDR memory

− Intel Gigabit1 Ethernet LAN on Motherboard (LOM)

• The PowerEdge 1600SC delivers expandability for growth:

− Up to nearly one Terabyte of storage (6 x 146GB SCSI= 876GB)

− 6 PCI slots: 2 x 64bit/100MHz (PCI-X); 2 x 64/66; 2 x 32bit/33MHz

• The PowerEdge 1600SC offers availability features to help minimize server downtime:

− Hot-plug hard drives (optional)

− RAID options, including support for PERC4/SC, PERC 3/SC and CERC add-in cards

− Hot plug, redundant power supplies (optional)

− Supports Adaptive Load Balancing or Failover with optional additional NICs

− Server-class SCSI tape backup with Dell’s full range of internal tape backup software supported

• The PowerEdge 1600SC offers a choice of tested, validated and supported operating systems: Microsoft® Windows® Server 2003, Microsoft® Windows® 2003 Small Business Server, Microsoft® Windows® 2000 Server, Windows 2000 SBS, Novell® NetWare® 6.5, and Red Hat® Linux ES3.0.

• The PowerEdge 1600SC offers server management features:

− Embedded Server Management hardware monitors voltage, temperature, and fan RPM (requires loading of OpenManage™ Server Agents to monitor and report this data to management consoles)

− “Automatic recovery” reboots the server in the event of an operating system hang (requires the loading of Server Agents)

− Comprehensive suite of server management software applications

− Plug-ins for enterprise management consoles

− DRAC III/XT option allowing for full remote access

1 This term indicates compliance with IEEE standard 802.3ab for Gigabit Ethernet, and does not connote actual operating speed of 1 Gb/sec. For high speed transmission, connection to a Gigabit Ethernet server and network infrastructure is required.

Dell Enterprise Systems Group Page 2 February 2004

Product Description

The PowerEdge 1600SC is a highly-flexible, entry-level, dual processor workgroup class server. It is designed to meet the needs of small-to-medium organizations as well as workgroups and remote offices in large corporations and organizations. The PowerEdge 1600SC introduces a new level of functionality into the entry-level dual processor workgroup segment by offering the latest in processing, I/O, and storage technologies, and more high availability features. The technology enhancements, availability features, and best-in-class internal hot pluggable storage capacity make the PowerEdge 1600SC one of the most flexible entry-level dual-processor workgroup servers on the market.

PowerEdge 1600SC Overview of Key Features

Table 1 details the PowerEdge 1600SC’s key features.

Table 1 Overview of PowerEdge 1600SC Features Feature Standard Optional Benefit

Processor Intel Xeon™ Processor

Up to 2 Intel Xeon Processors

Performance: Xeon processors provide high performance through 533MHz Front Side Bus, fast clock speeds, up to 2MB L3 cache

Chipset ServerWorks GC_SL

Performance and scalability: supports Xeon processors, and more I/O bandwidth than prior high-end chipsets from ServerWorks

PCI 6 slots total (2x64-bit/100MHz PCI-X, 2x64-bit/66MHz and 2x32-bit/33MHz PCI)

Scalability and Performance: six I/O slots provide room for additional functionality and future expansion; 64-bit PCI slots provide bandwidth to support maximum performance of next-generation peripheral devices (RAID cards, Gigabit Ethernet); two 5V slots support legacy PCI cards

Embedded SCSI

Single channel Ultra320

Performance: Ultra320 SCSI provides twice the throughput as Ultra160 SCSI

RAID PERC4/SC (SCSI), PERC3/SC (SCSI), CERC (IDE)

Price, Performance and Availability: Low-cost PCI RAID options provide an excellent means of increasing performance and/or data availability.

Dell Enterprise Systems Group Page 3 February 2004

Feature Standard Optional Benefit

Availability System monitoring, easy-access chassis, ECC memory

Hot-plug and redundant power, Hot-plug and redundant hard drives, RAID

Redundancy and Availability: helps provide maximum uptime by ensuring that at least one key component is running at all times and if one fails, it can be replaced quickly while the system is running (hot-plug/redundant options)

Management Integrated system monitoring, Dell OpenManage suite of software

Dell Remote Access Card (DRACIII/XT) for remote monitoring and management

Remote Manageability: DRACIII/XT allows an administrator in one location to take control of a server at a different location (dial in/dial out to console capability via NIC), console redirection, view event logs for diagnosis purposes, system reset and power cycling, server failure accessibility

Networking Embedded Intel 10/100/1000 Gigabit Ethernet

Intel Copper 10/100/1000 Gigabit and 10/100 and Broadcom Copper 10/100/1000 Gigabit

Price and Performance: embedded standard Gigabit Ethernet helps provide fast network connection; failover and load balancing supported with additional NICs and advanced driver sets

Form Factor 5U Tower (17.6”H x 8.6”W x 22.5”D)

Space Saving: focused performance and availability in a compact chassis

Markets/Applications

The PowerEdge 1600SC is designed from the ground up as an ideal solution for small-to-medium businesses and remote sites that require dual processor performance and high-availability features from one or a few servers in one location.

Small businesses and organizations

File/print server LAN infrastructure Microsoft Small Business Server E-mail/Groupware Database server Shared Internet access

Medium/large businesses and organizations

Distributed workgroup file/print server LAN infrastructure Small workgroup application server

Dell Enterprise Systems Group Page 4 February 2004

High availability remote/branch office usage Key Customer Benefits

Performance The PowerEdge 1600SC incorporates the Intel Xeon processors, ServerWorks GC-SL chipset, PC2100 DDR SDRAM, PCI-X and Ultra320 SCSI. Advantages of these performance features include:

• The Intel Xeon processor with up to 2MB cache brings revolutionary advancements in technology to dual processor servers with NetBurst™ micro-architecture and Hyper-Threading Technology.

• The GC-SL chipset supports dual Xeon processors and Intel NetBurst microarchitecture, providing a 533 MHz system bus for performance for dual-processor-multi-threaded applications or multitasking environments.

• Hyper-Threading – which allows the OS to view the processor as two logical processors – helps improve performance because multiple tasks can be run simultaneously. As a result, the technology is designed to enable a platform to support more users or process more transactions than a processor without this technology.

• PC2100 DDR SDRAM memory channels offer a maximum memory bandwidth of 3.2 GB/s through a 144-bit wide, 266 MHz Double Data Rate SDRAM memory interface.

• The next generation I/O, PCI eXtended (PCI-X or PCIx), provides high bandwidth, low latency, and dedicated hardware interfaces between internal chips and peripheral cards. There are 2 PCI-X slots on the PowerEdge 1600SC – 2 x 64-bit/100MHz – in addition to 4 PCI slots for 6 total slots.

• The PowerEdge 1600SC includes an embedded Gigabit Ethernet NIC. The embedded Gigabit NIC provides customers with a cost effective, high performance solution when used as the primary LAN controller. The embedded NIC is backward compatible to 10/100 Mb/s speeds.

System Availability The PowerEdge 1600SC offers system availability features like an ECC memory, systems monitoring hardware, optional hot-plug hard drives, optional hot plug power supplies, optional remote management, optional SCSI or IDE TBU, and optional SCSI and IDE RAID choices.

• PowerEdge 1600SC makes protecting data through RAID flexible and affordable. The 1600SC supports the PERC 4/SC and PERC3/SC RAID

Dell Enterprise Systems Group Page 5 February 2004

PCI cards for SCSI RAID or the CERC RAID PCI card for IDE RAID. Either of these add-in options provides the flexibility of RAID levels 0, 1, or 5, factory configured, all at an affordable price.

Table 2 Comparison of RAID Options for the PowerEdge 1600SC

Attribute PERC 4/SC PERC 3/SC CERC

Primary PCI 64 bit/33 MHz 32 bit/33 MHz 32 bit/33 MHz

Max I/O Bandwidth Up to 320 MB/Sec per channel

Up to 160MB/Sec per channel

Up to 100MB/Sec per channel

SCSI Channels 1 (U320) 1 (U160) N/A

ATA Channels N/A N/A 4

Embedded Yes Yes No

Cache 64MB 32MB 16MB

Battery-backup No No No

RAID Levels Supported 0, 1, 5, 10, 50 0, 1, 5, 10, 50 0, 1, 5, 10

RAID Levels Factory Installed

0, 1, 5 0, 1, 5 0, 1, 5

• PowerEdge 1600SC can be configured with easy-to-service, hot plug redundant power supplies. This option helps maximize system uptime by providing a second power supply to keep the server up-and-running in the event of a power supply failure.

• Dell PowerVaultTM Tape backup products are designed to back up large amounts of data, easily manage backups and restores and the investment protection required to grow. The PowerEdge 1600SC supports either SCSI or IDE internal tape drives. External storage is not supported.

Scalability Scalability features for the PowerEdge 1600SC include an optional second processor, increased memory (up to 4GB), internal storage, and additional PCI cards.

• The PowerEdge 1600SC is scalable to 4GB of DDR SDRAM, allowing server memory to increase as application demands increase.

• Six I/O slots provide room for additional functionality and future expansion.

• The PowerEdge 1600SC has the potential for up to nearly one Terabyte of storage, with 876GB maximum SCSI internal hard disk storage.

Dell Enterprise Systems Group Page 6 February 2004

PowerEdge Family Comparisons

Comparison of PowerEdge 1600SC vs. PowerEdge 1400SC and 1500SC

PowerEdge 1600SC builds on the success of the PowerEdge 1400SC and 1500SC by providing customers with Xeon processor capability and several optional high availability features. Table 3 shows how the PowerEdge 1600SC sizes up to its predecessors, the PowerEdge 1400SC and 1500SC.

Table 3 Feature Comparison of PowerEdge 1600SC versus 1400SC and 1500SC

Feature PowerEdge 1400SC PowerEdge 1500SC PowerEdge 1600SC

Processors Dual Intel Pentium® III

512K L2 cache

1.13GHz and up

Dual Intel Pentium III

512K L2 cache

1.13GHz and up

Dual Intel Xeon™

512K – 2MB L3 cache

2.4GHz, 2.4GHz, 2.8GHz, 3.06GHz, 3.2GHz

Chipset ServerWorks HE-SL ServerWorks LE ServerWorks GC_SL

Front Side Bus 133Mhz 133Mhz 533Mhz

PCI 6 total- 4 x 64-bit/33Mhz, 2 x 32-bit/33Mhz

6 total- 4 x 64-bit/66Mhz, 2 x 32-bit/33Mhz

6 total- 2 x 64-bit/100Mhz, 2 x 64-bit/66Mhz, 2 x 32-bit/33Mhz

Memory 2GB PC133 SDRAM 4GB PC133 SDRAM 4GB PC2100 DDR DRAM

NIC Embedded 10/100 Fast Ethernet

Embedded 10/100/1000 Gigabit Ethernet

Embedded 10/100/1000 Gigabit Ethernet

Video ATI RAGE XL with 8MB SDRAM

ATI RAGE XL with 8MB SDRAM

ATI RAGE XL with 8MB SDRAM

Availability Easy access chassis

ECC memory

Cabled SCSI HDDs

Single Power Supply

Easy access chassis

ECC memory

Std. Hot-Plug HDDs

Opt. Hot Plug/Rednt. Power

Easy access chassis

ECC memory

Opt. Hot-Plug HDDs

Opt. Hot Plug/Rednt. Power

Dell Enterprise Systems Group Page 7 February 2004

Feature PowerEdge 1400SC PowerEdge 1500SC PowerEdge 1600SC

Internal Storage Scalability and Performance

4 non-hot plug HDDs

292 GB2 max HDD capacity

U160 10K and 15K SCSI HDDs, and IDE HDDs

6 hot plug HDDs

438 GB max HDD capacity

U160 10K and 15K SCSI HDDs

6 hot plug (optional) HDDs

876GB max HDD capacity

U320 10K and 15K SCSI drives, and IDE HDDs

Embedded SCSI (HDDs)

Dual channel U160 Dual channel U160 SCSI

Single channel U320 SCSI

Embedded IDE (HDDs)

ATA-33 No IDE HDDs ATA100

RAID support PERC3/SC and DCL CERC ATA100/4CH (IDE)

PERC3/SC PERC 4/SC PERC3/SC CERC ATA100/4CH (IDE)

High Avail. Clustering

No clustering No clustering No clustering

Rackable chassis Not rackable Not rackable Not rackable

Management LM81

OpenManage software

LM81

OpenManage software

ADM 1026

OpenManage software Optional DRACIII/XT

Comparison of PowerEdge 1600SC vs. PowerEdge 600SC and 2600

The PowerEdge 1600SC complements the uni-processor PowerEdge 600SC and the dual processor PowerEdge 2600, and all three products combined will address a majority of the entry and mainstream tower server markets. The following identifies the key points of differentiation between the PowerEdge 1600SC and the tower-optimized servers that are positioned above and below it.

2 For hard drives, GB means 1 billion bytes; accessible capacity varies with operating environment.

Dell Enterprise Systems Group Page 8 February 2004

Comparison of the PowerEdge 1600SC vs. PowerEdge 2600

The main criteria that differentiate the entry workgroup and mainstream workgroup segment are the levels of performance, availability and scalability that the server provides as well as the price point the customers are willing to pay for these features. Table 4 illustrates how the feature set of the PowerEdge 1600SC compares to Dell’s mainstream server offering, the PowerEdge 2600.

Table 4 Feature Comparison of PowerEdge 1600SC and 2600

Features PowerEdge 1600SC PowerEdge 2600

Processor Dual Intel® Xeon™ FC-PGA

2.4 GHz 512K L2 cache

2.8 GHz 512K L2 cache

3.06 GHz up to 1MB L3 cache

3.2 GHz up to 2MB L3 cache

Dual Intel® Xeon FC-PGA

2.4 GHz 512K L2 cache

2.8 GHz 512K L2 cache

3.06GHz up to 1MB L3cache

3.2 GHz up to 2MB L3 cache

Chipset ServerWorks GC-SL Intel E7501

Front Side Bus 533MHz 533MHZ

I/O Channels 6 total:

2xPCI-X slots (64-bit/100MHz)

2x64-bit/66MHZ, 2x32-bit/33MHz

7 total:

6 x PCI-X slots (2x64-bit/133MHz and 4x64-bit/100MHz)

1 x32-bit/33Mhz PCI slot

Availability Features

Hot-plug hard drives (optional)

ECC memory

Hot-plug, redundant power (optional)

Tool-less chassis

Hot-plug hard drives

ECC memory

Hot-plug, redundant power (optional)

Hot-plug, redundant cooling

Embedded RAID with battery backed cache (optional)

Tool-less chassis

HA 2 node cluster support

Min/Max Memory

128MB / 4GB DDR 266 ECC SDRAM

4 DIMM sockets

256MB / 12GB DDR 266 ECC SDRAM 6 DIMM sockets;

2 way interleaved

Internal Storage Scalability

Up to 6 x 1” hot-plug (optional) SCSI drives, or up to 4 IDE drives.

Up to 876GB SCSI or 480GB IDE internal storage

Up to 8 x 1” (6+2) hot-plug SCSI drives Up to 1.168GB maximum internal storage

Option for 2 x 3 split backplane

Dell Enterprise Systems Group Page 9 February 2004

Features PowerEdge 1600SC PowerEdge 2600

Internal Storage Performance

10K and 15K RPM U320 SCSI drives or IDE drives

10K and 15K RPM U320 SCSI drives

External Hard Drive Storage

None PowerVault 2XXS

PowerVault 6XX

Dell/EMC products

Embedded SCSI (HDDs)

Single-channel U320 Dual-channel U320 with option for external routing

Embedded IDE (HDDs)

ATA100 None

RAID Support PERC4/SC Single channel U320 RAID controller with 64MB of cache.

PERC3/SC Single channel U160 RAID controller with 32MB of cache.

CERC (quad-channel ATA RAID controller)

PERC4/Di (embedded dual channel U320 RAID with 128MB of battery-backed cache)

PERC4/DC (U320 dual channel PCI RAID controller)

PERC3/DC (dual-channel PCI RAID controller)

PERC3/QC (quad-channel PCI RAID controller)

Tape Support Internal:

PowerVault 110T TR40, PowerVault 100T DDS4, PowerVault 100T DAT72, PowerVault 110T DLT VS80, PowerVault 110T DLT VS160

Internal:

PowerVault 100T DDS4 PowerVault 100T DAT72 PowerVault 110T DLT VS80 PowerVault 110T DLT VS160 PowerVault 110T LTO PowerVault 110T SDLT PowerVault 110T DLT7000 External: PowerVault 112T PowerVault 120T DLT1 Autoloader PowerVault 136T PowerVault 128T PowerVault 122T VS-80

Video Embedded ATI Rage XL (8MB) Embedded ATI Rage XL (8MB)

USB Performance

1.1 1. 1

Networking Single embedded Intel Gigabit NIC

Optional add-in: Intel PRO\100 S NIC, Intel PRO\1000 XT NIC, Broadcom 5703 (10/100/1000) NIC

Conexant V.92 PCI soft modem

Single embedded Intel Gigabit NIC

Optional add-in: Intel PRO\100 S NIC, Intel PRO\1000 XT NIC, Broadcom 5703 (10/100/1000) NIC

Conexant V.92 PCI soft modem

Dell Enterprise Systems Group Page 10 February 2004

Features PowerEdge 1600SC PowerEdge 2600

High Availability Clustering

Not Supported Yes

Chassis Tool-less Tower (not rackable) Tool-less in a rackable tower (rack kit optional)

Power Supply 2 x 450W redundant (1+1) 2 x 730W redundant (1 + 1)

Systems Management

Integrated server monitoring (ADM1026); OpenManage support

Embedded Server Management III OpenManage support

Active ID (front) Remote Management

Optional Dell Remote Assistant Card (DRACIII/XT)

Optional Embedded Remote Access (ERA/O)

Chassis Dimensions

17.61”H x 8.57”W x 22.53”D (44.73cm x 21.77cm x 57.23cm)

17.61”H x 8.57”W x 22.53”D (44.73cm x 21.77cm x 57.23cm)

Chassis Weight

73 lbs (max config) 90 lbs (max config)

Rack Support None 4-post Dell rack and 3rd party Versa-Rails

Comparison of the PowerEdge 1600SC vs. PowerEdge 600SC

The PowerEdge 600SC is Dell’s sub-entry workgroup server offering. Like its name implies, the sub-entry segment is the most price-sensitive segment. Generally, these products are designed for use for non-mission-critical applications since the extremely low price point prevents the inclusion of dual processing and some availability and scalability features. Table 5 compares the feature-set of the PowerEdge 600SC to the PowerEdge 1600SC.

Table 5 Feature Comparison of PowerEdge 1600SC and 600SC

Features PowerEdge 600SC PowerEdge 1600SC

Processor Single Intel® Pentium 4

2.4GHz 512K L2 cache 2.8GHz 512K L2 cache 3.06GHz 512K L2 cache

Single Intel Celeron®

2.0GHz 128K L2 Cache

Dual Intel® Xeon FC-PGA

2.4GHz 512K: L2 cache 2.8 GHz 512K L2 cache 3.06 GHz 512K up to 1MB L3 cache 3.2 GHz 1MB up to 2MB L3 cache

Chipset ServerWorks GC-SL ServerWorks GC-SL

Dell Enterprise Systems Group Page 11 February 2004

Features PowerEdge 600SC PowerEdge 1600SC

Front Side Bus P4: 533MHz Celeron: 400MHz

533MHz

I/O Channels 5 total:

4x64bit/33MHz 3.3V 1x32bit/33MHz 3.3V

6 total:

2 x PCI-X slots (2x64-bit/100MHz 4 x PCI slots (2x64-bit/66MHz; 2x32-bit/33Mhz)

Avaliability Features

ECC Memory

Tool-less chassis

Hot-plug hard drives (optional)

ECC memory

Hot-plug, redundant power (optional)

Tool-less chassis

Min/Max Memory 128MB / 4GB DDR 266 ECC RAM 4 DIMM sockets

128MB / 4GB DDR 266 ECC RAM

4 DIMM sockets

Internal Storage Scalability

4 x 1-inch non-hot plug IDE or SCSI drives. Up to 584GB SCSI or 480GB IDE internal storage.

Up to 6 x 1-inch hot-plug (optional) SCSI drives, or up to 4 IDE drives.

Up to 876GB SCSI or 480GB IDE internal storage.

Internal Storage Performance

10K and 15K RPM U160 SCSI drives or IDE drives

10K and 15K RPM U320 SCSI drives or IDE drives

External Hard Drive Storage

None None

Embedded SCSI (HDDs)

Single-channel U160 (optional) Single-channel U320

Embedded IDE (HDDs)

ATA100 ATA100

RAID Support PERC4/SC Single channel U320 RAID controller with 64MB of cache

PERC3/SC Single channel U160 RAID controller with 32MB of cache.

CERC (quad-channel ATA RAID controller).

PERC4/SC Single channel RAID controller with 64MB of cache

PERC3/SC Single channel U160 RAID controller with 32MB of cache.

CERC (quad-channel ATA RAID controller).

Dell Enterprise Systems Group Page 12 February 2004

Features PowerEdge 600SC PowerEdge 1600SC

Tape Support Internal:

PowerVault 100T TR5,

PowerVault 100T TR40,

PowerVault 100T DDS4,

PowerVault 100T DAT72

PowerVault 110T DLT VS80

Internal:

PowerVault 100T TR40,

PowerVault 100T DDS4,

PowerVault 100T DAT72,

PowerVault 110T DLT VS80

Video Embedded ATI Rage XL (8MB) Embedded ATI Rage XL (8MB)

USB Performance

1.1 1.1

Networking Single embedded Intel Gigabit NIC

Optional add-in: Intel PRO\100 S NIC, Intel PRO\1000 XT NIC, Broadcom 5703 (10/100/1000) NIC

Conexant V.92 PCI soft modem

Single embedded Intel Gigabit NIC

Optional add-in: Intel PRO\100 S NIC, Intel PRO\1000 XT NIC, Broadcom 5703 (10/100/1000) NIC

Conexant V.92 PCI soft modem

High Availability Clustering

Not Supported Not Supported

Chassis Tool-less tower (not rackable) Tool-less tower (not rackable)

Power Supply 1x 250W 2 X 450W redundant (1+1)

Systems Management

Integrated server monitoring (LM-81); OpenManage support

Integrated server monitoring (ADM1026); OpenManage support

Remote Management

None Optional Dell Remote Assistant Card (DRACIII/XT)

Chassis Dimensions

17”H x 8”W x 19.5”D (43.1cm x 20.3cm x 49.5cm)

17.61”H x 8.57”W x 22.53”D (44.73cm x 21.77cm x 57.23cm)

Chassis Weight (ave config)

37 lbs (avg config) 73 lbs (max config)

Rack Support None None

Service Options Dell Professional Services are designed to enhance productivity, reduce business risk, and provide supplemental resources. Dell Professional Services help customers to optimize complex technology through planning, design and deployment of technology services to power their business and educate their staff to operate effectively. Consulting and implementation services for Dell enterprise products and related

Dell Enterprise Systems Group Page 13 February 2004

technologies can bring valuable assistance and expertise to a computing environment.

NOTE: Service availability varies by region. Please contact your local Dell representative for service details.

United States:

Standard Service and Support

• One-year limited warranty4 supplemented with one year of standard Next Business Day on-site5 labor and parts replacement

• 30-day Getting Started Technical Support6 Program • 7-day/24-hour One-Year Telephone Technical Support for

troubleshooting and diagnosis of Dell hardware • 7-day/24-hour Online Support Services

Optional Support

• Deployment Services are designed to allow IT resources to focus on more strategic projects, saving both time and effort. Dellʹs Custom Factory Integration services custom-configure systems within Dellʹs ISO 9002 manufacturing process. When a system ships, Dellʹs Installation services can help ensure a timely delivery and deployment.

• Premier Enterprise Support Services (http://www.dell.com/us/en/gen/services/service_PESStiers.htm) offer tiered service offerings to address requirements across a range of computing environments. Premier Enterprise Support offers four tiers of service: Platinum, Gold, Silver and Bronze, which encompasses varying levels of services.

• Same-Day, On-Site5 Hardware Support

• DirectLine™ and DirectLine Plus Software Support

• OpenManage™ Subscription Services

Dell Enterprise Systems Group Page 14 February 2004

4 For a complete copy of our Guarantees or Limited Warranties, please write Dell USA L.P., Attn: Warranties, One Dell Way, Round Rock, TX 78682. For more information, visit http://www.dell.com/us/en/gen/services/service_service_contracts.htm. 5 Service may be provided by third-party. Technician will be dispatched if necessary following phone-based troubleshooting. Subject to parts availability, geographical restrictions and terms of service contract. Service timing dependent upon time of day call placed to Dell. U.S. only.

6 30-day telephone support program is at no additional charge to help customers with installation optimization and configuration questions during the critical 30-day period after shipment of PowerEdge systems. This program is available to customers who purchase Novell NetWare® or Microsoft Windows NT Server or Windows 2000 Server with their PowerEdge server from Dell. Support provided after the 30-day Getting Started Program will be for only the Dell hardware. Beyond 30 days from the invoice date, Dell’s DirectLine telephone support service is available for purchase for NOS support.

Dell, PowerEdge, PowerVault, OpenManage, and DirectLine are trademarks of Dell Computer Corporation. Intel, Pentium, and Xeon are registered trademarks of Intel Corporation. Microsoft and Windows are registered trademarks of Microsoft Corporation. Red Hat is a registered trademark of Red Hat, Inc. Linux is a registered trademark of Linus Torvalds. Novell and NetWare are registered trademarks of Novell, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell disclaims proprietary interest in the marks and names of others.

Dell Enterprise Systems Group Page 15 February 2004

©Copyright 2002 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the express written permission of Dell Computer Corporation is strictly forbidden. For more information contact Dell. Dell cannot be responsible for errors in typography or photography.

Dell Enterprise Systems Group Page 16 February 2004

Dell Enterprise Systems Group Page 17 February 2004


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