Maintaining and Troubleshooting theDell PowerEdge R610 Server03-603804Issue 1November 2010 2010 Avaya Inc.All Rights Reserved.NoticeWhile reasonable efforts have been made to ensure that theinformation in this document is complete and accurate at the time ofprinting, Avaya assumes no liability for any errors. Avaya reserves theright to make changes and corrections to the information in thisdocument without the obligation to notify any person or organization ofsuch changes.Documentation disclaimerDocumentation means information published by Avaya in varyingmediums which may include product information, operating instructionsand performance specifications that Avaya generally makes availableto users of its products. Documentation does not include marketingmaterials. Avaya shall not be responsible for any modifications,additions, or deletions to the original published version ofdocumentation unless such modifications, additions, or deletions wereperformed by Avaya. 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For additional supporttelephone numbers, see the Avaya Web site: http://support.avaya.com.Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 34 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010ContentsChapter 1: Maintaining and Troubleshooting the Dell PowerEdge R610 Server..........7Introduction.......................................................................................................................................................7How to use this document.................................................................................................................................7Downloading Dell documentation......................................................................................................................7Dell R610 documentation set............................................................................................................................8General troubleshooting....................................................................................................................................9Front panel troubleshooting indicators............................................................................................................10Rear panel troubleshooting indicators.............................................................................................................12Troubleshooting external server components.................................................................................................13Troubleshooting internal server components..................................................................................................14Replacing external components......................................................................................................................16Replacing internal components.......................................................................................................................17LCD status message explanations..................................................................................................................20Contacting Avaya Services.............................................................................................................................28Index.........................................................................................................................................29Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 56 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Chapter 1:Maintaining andTroubleshooting the DellPowerEdge R610 ServerIntroductionThe Avaya Common Servers category includes the Dell PowerEdge R610 1U server thatsupports several Avaya software solutions, some requiring additional hardware and memoryrequirements beyond the standard configuration. This book covers the standard configurationonlyconsult specific Avaya product documentation for application-specific or solution-specific server configurations.How to use this documentThis guide contains information for maintaining and troubleshooting the Dell R610 Server aspart of an Avaya deployment and provides: Instructions for how to find the appropriate online server documentation from Dell References to specific topics in standard Dell documentation Suggested changes, details, and notes to assist the user in interpreting themanufacturers documentation and to clarify Avaya's recommended implementation ofthe equipment Additional topics not covered in standard Dell documentation but which are necessary formaintaining and troubleshooting the Avaya installationDownloading Dell documentationUse this procedure to find and download the Dell PowerEdge R610 documentation fromDell.Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 71. Open a browser and to go http://www.support.dell.com/.2. On the Welcome to Dell Support page click on the Start Here button in theSupport for Enterprise IT section.3. On the Welcome to Enterprise IT Support click on Select a product in theProduct Support section.4. On the next page click on Select Model in the Choose a Model section.5. On the Select Product by Model page, click on Servers, Storage,Networking.6. On the Select Product by Model > Server, Storage, Networking page use the scrollbar in the Select Your Product Line column and click on PowerEdge Server.7. On the Select Product by Model > Server, Storage, Networking > PowerEdge Serverpage, use the scroll bar in the Select Your Product Model column and click on R610.8. On the Select Product by Model > Server, Storage, Networking > PowerEdge Server> R610 page, click on the Confirm button in the Confirm your selection section.9. On the Product Support for PowerEdge R610 page click on Manuals andDocumentation.10. On the Dell PowerEdge R610 System page, click the Download link thatcorresponds to the document that you want to download.11. Download the documents in the Dell R610 document set > Documents to downloadsection below.Dell R610 documentation setRefer to the documents listed below for Dell R610 server installation information andprocedures. Note:Download the documents listed in the Documents to download section below. Printed copiesof the documents listed in the Documents included in the shipping container section belowship with the server.Maintaining and Troubleshooting the Dell PowerEdge R610 Server8 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Documents to downloadAbbreviation Title Part numberCMAI Cable Management Arm Installation 0F880KA00GS Getting Started With Your System R465DHOM Hardware Owner's Manual No numberRI-SR Rack Installation (Sliding Rails) 0J171KA00 Note:If you want to locate and download an individual document: Go to http://www.dell.com/. Type R610 plus the keywords of the document title in the Search field in the upper-right corner and press Enter.Examples: Type R610 Technical Guidebook to search for the Technical Guidebook document. Type R610 Getting Started to search for the Getting Started with your Systemdocument.Documents included in the shipping containerAbbreviation Title Part numberPS Product Safety, EMC &Environmental DatasheetNo numberTG Technical Guidebook No numberGeneral troubleshootingThe references listed below contain general troubleshooting information.Topic Reference Avaya recommendationSystem features anddiagnostics that areaccessible during startupHOM: Access SystemFeatures During Startup Caution:Only performed whenrequested by AvayaSupport personnel.General troubleshootingMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 9Topic Reference Avaya recommendation Note:Keyboard, monitor, andmouse are required.LCD panel HOM: LCD Panel FeaturesLCD status messages HOM: LCD Status Messages See LCD status messageexplanations in thisdocument for recommendedresolutions.System messages HOM: System Messages Caution:For advancedtroubleshooting onlyconsult Avaya Services. Note:Keyboard, monitor, andmouse are required.Front panel troubleshooting indicatorsUse the front panel indicators listed to troubleshoot server components:No. Description Avaya recommendation1 Power-on indicator, power button Indicates when the system power is on.The power button controls the DC powersupply output to the system. Note:Consult individual application/solutiondocumentation for detailed shutdownprocedures.Maintaining and Troubleshooting the Dell PowerEdge R610 Server10 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010No. Description Avaya recommendation Note:To force an ungraceful shutdown, pressand hold the power button for five (5)seconds. Caution:Not recommended for products/solutions that use System Platform.2 NMI button Used to troubleshoot software and devicedriver errors when using certain operatingsystem. This button can be pressed usingthe end of a paper clip. Caution:Not recommended for products/solutions that use System Platform. Usethis button only if directed to do so byqualified support personnel.3 USB connectors (2)4 Video connector5 LCD menu buttons Allows you to navigate to the control panelLCD menu.6 LCD Panel Provides system ID, status information,and system error messages. LCDbackground color indicates theseconditions: Blue: normal system operation Amber: system needs attentionLCD panel displays errors codes anddescriptive tests.7 System identification button Turns the system ID modes on and off.The identification buttons on the front andback panels can be used to locate aparticular system within a rack. When oneof these buttons is pushed, the LCD panelon the front and the system status indicatoron the chassis back panel flash blue untilone of the buttons is pushed again. Note:Some applications/solutions use thislight for additional functionality.Front panel troubleshooting indicatorsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 11No. Description Avaya recommendation8 Hard drives Servers ship with two or more hard diskdrives, depending upon productrequirements.9 Optical drive10 System identification panel A slide-out panel for system informationincluding the Express Service tag,embedded NIC MAC address, andiDRAC6 Express card MAC address.Space is provided for an additional label.Rear panel troubleshooting indicatorsUse the rear panel indicators listed to troubleshoot server components:No. Description Avaya recommendation1 iDRAC6 Enterprise/Express port(optional)Dedicated management port for the opticaliDRAC6 Enterprise/Express card.2 VFlash media slot (optional) Connects an external SD memory card forthe optional iDRAC6 Enterprise/Expresscard.3 Serial connector4 PCIe slot 1 Consult application/solution documentationfor specific behavior of the optional card inthis slot.5 Video connector6 USB connectors (2)7 PCIe slot 2 Consult application/solution documentationfor specific behavior of the optional card inthis slot.8 Ethernet connectors (4)9 System status indicator connector10 System status indicator Provides a power on indicator for the backof the system.Maintaining and Troubleshooting the Dell PowerEdge R610 Server12 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010No. Description Avaya recommendation11 System identification button Turns the system ID modes on and off.The identification buttons on the front andback panels can be used to locate aparticular system within a rack. When oneof these buttons is pushed, the LCD panelon the front and the system status indicatoron the chassis back panel flash blue untilone of the buttons is pushed again. Note:Some applications/solutions use thislight for additional functionality.12 Power supply 1 (PS1)13 Poser supply 2 (PS2)Troubleshooting external server componentsUse the checklist below to troubleshoot any of the following external server components:Part number Description Hot-swappable?700501316 R610 SRVR 146GB 10K SAS 2.5 HDD Y700501317 R610 SRVR 146GB 15K SAS 2.5 HDD Y700501315 R610 SRVR 300GB 10K SAS 2.5 HDD Y700501421 R610 SRVR 600GB 10K SAS 2.5" HDD Y700501183 R610 SRVR AC PWR SUP 502W ES Y, if redundant700501311 R610 SRVR AC PWR SUP 717W Y, if redundantNo. Task Reference Avaya recommendation1 Visually check forhardware LED faultindicators: R610 SRVR 146GB10K SAS 2.5 HDD R610 SRVR 146GB15K SAS 2.5 HDDHOM: Hard Drive IndicatorPatterns for RAIDTG: StorageIf the HDD LED indicatesa problem, consult theappropriatetroubleshootinginformation.Troubleshooting external server componentsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 13No. Task Reference Avaya recommendation R610 SRVR 300GB10K SAS 2.5 HDD R610 SRVR 600GB10K SAS 2.5" HDD R610 SRVR ACPWR SUP 502W ES R610 SRVR ACPWR SUP 717WHOM: Power IndicatorCodesTG: Power SupplyIndicatorsIf the LEDs indicate aproblem, consult theappropriatetroubleshootinginformation.2 If the hardware LEDindicates a problem,consult theappropriatetroubleshootinginformation: R610 SRVR 146GB10K SAS 2.5 HDD R610 SRVR 146GB15K SAS 2.5 HDD R610 SRVR 300GB10K SAS 2.5 HDD R610 SRVR 600GB10K SAS 2.5" HDDHOM: TroubleshootingHard Drives Inspect LEDs and LCDdisplay output. If the LED flashesgreen, then amber,then off (in that order),replace the HDD. If the LED blinks amber,replace the HDD. R610 SRVR ACPWR SUP 502W ES R610 SRVR ACPWR SUP 717WHOM: TroubleshootingPower Supplies3 If the part is defective,see Replacingexternal servercomponents.Troubleshooting internal server componentsUse the checklist below to troubleshoot any of the following internal server components:Maintaining and Troubleshooting the Dell PowerEdge R610 Server14 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Part number Description700501323 R610 SRVR DUAL PORT 1GB NIC700501422 R610 SRVR DVD-RW DRIVE W/ BRKT700501423 R610 SRVR FAN FRU700501320 R610 SRVR 2GB MEMORY DIMM700501320 R610 SRVR 4GB MEMORY DIMM700501325 R610 SRVR RAID BATTERYNo. Task Reference Avayarecommendation1 Visually check forhardware LED faultindicators: R610 SRVR DUALPORT 1GB NICTG: NIC IndicatorsIf the hardware LEDindicates a problem,consult the appropriatetroubleshootinginformation. R610 SRVR DVD-RW DRIVE W/ BRKHOM: Optical Drive R610 SRVR FANFRUHOM: Cooling Fans R610 SRVR 2GBMEMORY DIMM R610 SRVR 4GBMEMORY DIMMHOM: System Memory R610 SRVR RAIDBATTERYHOM: RAID Battery2 If the hardware LEDindicates a problem,consult theappropriatetroubleshootinginformation: R610 SRVR DUALPORT 1GB NICHOM: Troubleshooting aNICCheck NIC indicatorLEDs.If problem persists, orderreplacement NIC. R610 SRVR DVD-RW DRIVE W/ BRKHOM: Troubleshooting anOptical DriveIf problem persists, orderreplacement drive. R610 SRVR FANFRUHOM: Troubleshooting aFanIf problem persists, orderreplacement fan.Troubleshooting internal server componentsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 15No. Task Reference Avayarecommendation R610 SRVR 2GBMEMORY DIMM R610 SRVR 4GBMEMORY DIMMHOM: TroubleshootingSystem MemoryIf problem persists, orderreplacement memory. R610 SRVR RAIDBATTERYHOM: RAID Battery Keyboard, monitor, andmouse required foradvancedtroubleshooting.3 If the part is defective,see Replacinginternal servercomponents.Replacing external componentsUse the checklist below to replace any of the following external server components:Part number Description Hot-swappable?700501316 R610 SRVR 146GB 10K SAS 2.5 HDD Y700501317 R610 SRVR 146GB 15K SAS 2.5 HDD Y700501315 R610 SRVR 300GB 10K SAS 2.5 HDD Y700501421 R610 SRVR 600GB 10K SAS 2.5" HDD Y700501183 R610 SRVR AC PWR SUP 502W ES Y, if redundant700501311 R610 SRVR AC PWR SUP 717W Y, if redundant Note:Hard disk drives and redundant power supplies are hot-swappable; you do not have to powerdown the server. Replacing a power supply usually does not require removing the serverfrom the rack unless cables or other obstructions prevent removing and replacing the powersupply.No. Task Reference Avayarecommendation1 Power down server (ifnecessary)Determine whether thereplaceable componentis hot-swappable.Maintaining and Troubleshooting the Dell PowerEdge R610 Server16 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010No. Task Reference Avayarecommendation2 Slide the server out ofthe rack (if necessary)RI-SRCMAI: Moving the CMAAway from the CMA TrayEnsure that the CableManagement Arm (ifpresent) moves freelyout of the way of rearpanel components.3 Replace thecomponent: R610 SRVR 146GB10K SAS 2.5 HDD R610 SRVR 146GB15K SAS 2.5 HDD R610 SRVR 300GB10K SAS 2.5 HDD R610 SRVR 600GB10K SAS 2.5" HDDHOM: Hard drives R610 SRVR AC PWRSUP 502W ES R610 SRVR AC PWRSUP 717WHOM: Power suppliesEnsure that thereplacement powersupply matches thespecifications of thedefective power supply.4 Slide the server into therack (if necessary)RI-SR Ensure that the CableManagement Arm (ifpresent) moves freelyout of the way of rearpanel components.5 Connect the powercable(s) to the powersupply (if necessary)GS: Connecting thePower CablesGS: Securing the PowerCord6 Power up the server (ifnecessary)GS: Turning on theSystemReplacing internal componentsUse the checklist below to replace any of these internal server components:Part number Description700501323 R610 SRVR DUAL PORT 1GB NICReplacing internal componentsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 17Part number Description700501422 R610 SRVR DVD-RW DRIVE W/ BRKT700501423 R610 SRVR FAN FRU700501320 R610 SRVR 2GB MEMORY DIMM700501320 R610 SRVR 4GB MEMORY DIMM700501325 R610 SRVR RAID BATTERY Note:Although not used frequently, Avaya customers are required to have a monitor, keyboard,and mouse available for use by installation and/or servicing technicians.No. Task Reference Avayarecommendation1 Have the proper tools HOM: RecommendedTools2 Observe safetywarningsHOM: Safety FirstForYou and Your System3 Power down server4 Slide the server out ofthe rackRI-SR5 Remove the cover HOM: Opening andClosing the System Electrostaticalert:Ensure that youare properlygrounded beforehandling internalcomponents.6 Replace thecomponent: R610 SRVR DUALPORT 1GB NICHOM: Expansion Cards Mark any externalcables connected tothe NIC andreconnect to thesame ports after theNIC is replaced. R610 SRVR DVD-RW DRIVE W/ BRKTHOM: Optical Drive In the Removing anOptical Drive sectionperform steps 25only.In the Installing anOptical Drive sectionMaintaining and Troubleshooting the Dell PowerEdge R610 Server18 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010No. Task Reference Avayarecommendationperform steps 26,8, and 10 only. R610 SRVR FANFRUHOM: Cooling Fans Caution:Do not attempt tohot-swap a fan. R610 SRVR 2GBMEMORY DIMM R610 SRVR 4GBMEMORY DIMMHOM: System MemoryConsult server coverlabel for memoryplacement.Consult application/solutiondocumentation forspecific procedures. R610 SRVR RAIDBATTERYHOM: RAID Battery Remove the batteryfrom the cable.Do not replace thebattery cable unlessit is defective. Note:Monitor,keyboard, andmouse might benecessary forserver reboot.7 Replace the cover HOM: Opening andClosing the System8 Slide the server intothe rackRI-SR Ensure that theCable ManagementArm (if present)moves freely out ofthe way of rear panelcomponents.9 Connect and securethe power cordsGS: Connecting thePower CablesGS: Securing the PowerCord10 Power up the server GS: Turning on theSystemReplacing internal componentsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 19LCD status message explanationsLCD status codes, the associated text, the likely cause(s) for the error code, and the correctiveaction are listed below. When escalation is the corrective action, contact Avaya if you have amaintenance contract with Avaya or contact the Avaya business partner from whom youpurchased the server. If the escalation requires replacing a field replaceable unit (FRU), see: Replacing external server components Replacing internal server componentsCode Text Causes Corrective actionN/A AVAYA AVAYA displays when: The system ispowered on. The power is off andactive POST errorsare displayed.This message is for informationonly.E1000 FAILSAFE, CallSupportEscalate for possible serverreplacement.E1114 Temp Ambient Ambient systemtemperature is out ofacceptable range.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.E1116 Temp Memory Memory has exceededacceptable temperatureand has been disabledto prevent damage to thecomponents.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.E12nn xx PwrGd Specified voltageregulator has failed.Escalate for possible serverreplacement.E1210 CMOS Batt CMOS battery ismissing, or the voltage isout of acceptable range.Shut down server for 1 hour anddisconnect the power supply. Ifproblem continues, escalate forpossible server replacement.E1211 ROMB Batt RAID battery is eithermissing, bad, or unableto recharge due tothermal issues.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.Maintaining and Troubleshooting the Dell PowerEdge R610 Server20 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Code Text Causes Corrective actionE1216 3.3V Regulatorfailure3.3V voltage regulatorhas failed.See HOM: TroubleshootingExpansion Cards. Turn off thesystem and attachedperipherals. Power downsystem and unplug power cord.Open system and ensure thatexpansion card riser andexpansion card are firmlyseated. Close system, powerup. If trouble persists, replacecard.E1229 CPU # VCORE Processor # VCOREvoltage regulator hasfailed.Escalate for possible serverreplacement.E122A CPU # VTTRegulator failureSpecified processor VTTvoltage regulator hasfailedReplace the server.E122C CPU PowerFaultA power fault wasdetected when poweringup the processor(s).Remove AC power to thesystem for 10 seconds andrestart the system.E122D MemoryRegulator #FailedOne of the memoryregulators has failed.Reseat the memory modules.E122E On-boardregulator failed.One of the on-boardvoltage regulators failed.Remove AC power to thesystem for 10 seconds andrestart the system.E1310 RPM Fan ## RPM of specified coolingfan is out of acceptableoperating range.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.E1311 RPM Fan Mod #x RPM of fan x in the #module is out ofacceptable operatingrange.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.E1313 FanRedundancyThe system is no longerfan-redundant. Anotherfan failure will put thesystem at risk of over-heating.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement.Check control panel LCD foradditional scrolling messages.LCD status message explanationsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 21Code Text Causes Corrective actionE1410 CPU # IERR Specifiedmicroprocessor isreporting an internalerror.Escalate for possible serverreplacement.E1414 CPU # Thermtrip Specifiedmicroprocessor is out ofacceptable temperaturerange and has haltedoperation.Check room temperature andexternal air flow. If both arewithin acceptable limits, thenescalate for possible serverreplacement. Note:The LCD continues to displaythis message until thesystems power cord isdisconnected andreconnected to the AC powersource.E1418 CPU # Presence Specified processor ismissing or bad, and thesystem is in anunsupportedconfiguration.Escalate for possible serverreplacement.E141C CPU Mismatch Processors are in anunsupportedconfiguration.Run server diagnostics. Thisrequires a keyboard andmonitor.E141F CPU Protocol The system BIOS hasreported a processorprotocol error.Escalate for possible serverreplacement.E1420 CPU Bus PERR The system BIOS hasreported a processorbus parity error.Escalate for possible serverreplacement.E1422 CPU MachineChkThe system BIOS hasreported a machinecheck error.Escalate for possible serverreplacement.E1610 PS # Missing No power is availablefrom the specified powersupply; specified powersupply is improperlyinstalled or faulty.Escalate for possible powersupply replacement.E1614 PS # Status No power is availablefrom the specified powersupply; specified powersupply is improperlyinstalled or faulty.Escalate for possible powersupply replacement.Maintaining and Troubleshooting the Dell PowerEdge R610 Server22 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Code Text Causes Corrective actionE1618 PS # Predictive Power supply voltage isout of acceptable range;specified power supplyis improperly installed orfaulty.Escalate for possible powersupply replacement.E161C PS # Input Lost Power source forspecified power supplyis unavailable, or out ofacceptable range.Check the AC power source forthe specified power supply.Escalate for possible powersupply replacement.E1620 PS # InputRangePower source forspecified power supplyis unavailable, or out ofacceptable range.Escalate for possible powersupply replacement.E1624 PS Redundancy The power supplysubsystem is no longerredundant. If the lastsupply fails, the systemwill go down.Escalate for possible powersupply replacement.E1626 Power SupplyMismatchThe power supplies inthe system are not thesame wattage.Ensure that power supplies withmatching wattage are installed.E1629 Power required >PSU wattage.The systemconfiguration requiresmore power than thepower supplies canprovide, even withthrottling.Turn off power to the system,reduce the hardwareconfiguration or install higher-wattage power supplies, andthen restart the system.E1710 I/O Channel Chk The system BIOS hasreported an I/O channelcheck.Escalate for possible serverreplacement.E1711 PCI PERR B##D## F##reported a PCI parityerror on a componentthat resides in PCIconfiguration space atbus ##, device ##,function ##.Escalate for possible serverreplacement.PCI PERR Slot # The system BIOS hasreported a PCI parityerror on a componentthat resides in thespecified PCI slot.E1712 PCI SERR B##D## F##The system BIOS hasreported a PCI systemerror on a componentEscalate for possible serverreplacement.LCD status message explanationsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 23Code Text Causes Corrective actionthat resides in PCIconfiguration space atbus ##, device ##,function ##.PCI SERR Slot # The system BIOS hasreported a PCI systemerror on a componentthat resides in thespecified slot.E1714 Unknown Err The system BIOS hasdetermined that therehas been an error in thesystem, but is unable todetermine its origin.Escalate for possible serverreplacement.E1715 Fatal I/O error. The system BIOS hasdetermined there hasbeen an error in thesystem.Call Avaya Services.E1716 Chipset IERRBus ## Dev ##Function ##.The system BIOS hasreported a chipsetinternal error thatresides in bus ##, device##, function ##.Call Avaya Services.E1717 CPU ## internalerror.The system BIOS hasdetermined that thespecified processor hashad an internal error.Call Avaya Services.E171F PCIE Fatal ErrB## D## F##The system BIOS hasreported a PCIe fatalerror on a componentthat resides in PCIconfiguration space atbus ##, device ##,function ##.Reseat all PCIe cards, thenreboot the system. If theproblem persists, escalate forpossible server replacement.PCIE Fatal ErrSlot #The system BIOS hasreported a PCIe fatalerror on a componentthat resides in thespecified slot.E1810 HDD ## Fault The SAS subsystem hasdetermined that harddrive ## hasexperienced a fault.Remove the front bezel andcheck the top LED on the harddrives. If LED is off or flashinggreen, then amber, then off orflashing amber 4 times persecond, the hard drive isMaintaining and Troubleshooting the Dell PowerEdge R610 Server24 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Code Text Causes Corrective actionE1811 HDD ## RbldAbrtprobably failing. Escalate forpossible hard drivereplacement.The specified hard drivehas experienced arebuild abort.E1812 HDD ##RemovedThe specified hard drivehas been removed fromthe system.Information only.E1A11 PCI Riserhardware &configurationmismatchPCIe risers are notconfigured correctly.Some invalidconfigurations preventthe system frompowering on.Reinstall the expansion-cardriser. Reseat the NIC. If problempersists, replace the server.E1A12 PCI Riser notdetectedOne or all of the PCIerisers is missing. Theprevents the systemfrom powering on.Reinstall the missing risercard(s).E1A14 SAS Cable A SAS cable A is missingor bad.Escalate for possible serverreplacement.E1A15 SAS Cable B SAS cable B is missingor bad.Escalate for possible serverreplacement.E1A1D Control panelUSB cable notdetected.USB cable to the controlpanel is missing or bad.Reseat the cable. If the problempersists, escalate for possibleserver replacement.E2010 No Memory No memory is installedin the system.Escalate for possible memory orserver replacement.E2011 Mem Config Err Memory detected, but isnot configurable. Errordetected during memoryconfiguration.Escalate for possible serverreplacement.E2012 UnusableMemoryMemory is configured,but not usable. Memorysubsystem failure.Escalate for possible memory orserver replacement.E2013 Shadow BIOSFailThe system BIOS failedto copy its flash imageinto memory.Escalate for possible memory orserver replacement.E2014 CMOS Fail CMOS failure. CMOSRAM not functioningproperly.Escalate for possible serverreplacement.E2015 DMA Controller DMA controller failure. Escalate for possible serverreplacement.E2016 Int Controller Interrupt controllerfailure.Escalate for possible serverreplacement.LCD status message explanationsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 25Code Text Causes Corrective actionE2017 Timer Fail Timer refresh failure. Escalate for possible serverreplacement.E2018 Prog Timer Programmable intervaltimer error.Escalate for possible serverreplacement.E2019 Parity Error Parity error. Escalate for possible serverreplacement.E201A SIO Err SIO failure. Escalate for possible serverreplacement.E201B Kybd Controller Keyboard controllerfailure.Escalate for possible serverreplacement.E201C SMI Init System managementinterrupt (SMI)initialization failure.Escalate for possible serverreplacement.E201D Shutdown Test BIOS shutdown testfailure.Escalate for possible serverreplacement.E201E POST Mem Test BIOS POST memorytest failure.Escalate for possible serverreplacement.E2020 CPU Config CPU configurationfailure.Check for specific errormessages.E2021 MemoryPopulationIncorrect memoryconfiguration. Memorypopulation orderincorrect.Check for specific errormessages.Escalate for possible memory orserver replacement.E2022 POST Fail General failure aftervideo.Check for specific errormessages.E2110 MBE Crd #DIMM ## & ##One of the DIMMs in theset implicated by "## #" has had a memorymulti-bit error (MBE). Ifno memory card ispresent, the "Crd #"string is left out of themessage.Escalate for possible memory orserver replacement.E2111 SBE Log DisableCrd # DIMM ##The system BIOS hasdisabled memory single-bit error (SBE) logging,and will not resumelogging further SBEsuntil the system isrebooted. "##"represents the DIMMimplicated by the BIOS.Escalate for possible serverreplacement.Maintaining and Troubleshooting the Dell PowerEdge R610 Server26 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010Code Text Causes Corrective actionIf no memory riser cardis present, the "Crd #"string is left out of themessage.E2113 Mem Mirror Crd# DIMM ## & ##The system BIOS hasdisabled memorymirroring because it hasdetermined that one halfof the mirror has had toomany errors. "## & ##"represents the DIMMpair implicated by theBIOS. If no memory cardis present, the "Crd #"string is left out of themessage.Escalate for possible memory orserver replacement.I1910 Intrusion System cover removed. Information only.I1911 >3 ERRs ChkLogLCD overflow message.A maximum of threeerror messages candisplay sequentially onthe LCD. The fourthmessage displays as thestandard overflowmessage.Information only.I1912 SEL Full System Event Log is fullof events, and is unableto log any more events.Clear the log by deleting evententries.W1228 ROMB Batt PSU wattage.The systemconfiguration requiresmore power than whatthe power supply canprovide.Turn off power to the system,reduce the hardwareconfiguration or install higher-wattage power supplies, andthen restart the system.W1628 Performancedegraded.The systemconfiguration requiresmore power than whatthe power supply canprovide, but it can boot ifthrottled.Turn off power to the system,reduce the hardwareconfiguration or install higher-wattage power supplies, andthen restart the system.LCD status message explanationsMaintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 27Contacting Avaya ServicesAvaya provides a telephone number to report problems or to ask questions about your product: The support telephone number is 18002422121 in the United States. For additional support telephone numbers, see the Avaya Website: http://www.avaya.com/support.Maintaining and Troubleshooting the Dell PowerEdge R610 Server28 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010IndexAAvaya Servicescontacting .............................................................28Ddocumentationdocument set .........................................................9downloading ...........................................................8how to use this document ......................................7Ffield-replaceable unitsexternal ................................................................16internal .................................................................17Iintroduction ...................................................................7LLCD status messages ................................................20Ttroubleshootingexternal components ............................................13general ...................................................................9internal components .............................................14using front panel indicators ..................................10using rear panel indicators ...................................12Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010 2930 Maintaining and Troubleshooting the Dell PowerEdge R610 Server November 2010