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Denise Collins, Executive Director and Jaime Parker, Case
Manager MASH
New London CountyCoordinated Access for
Homeless Families
Overview
NL County Coordinated Access SystemWorking together for two yearsEnhanced cooperationCulture changeShared goals
Overview
FocusDiversionRapid Rehousing
OutcomeBetter for FamiliesBetter for Providers
Where We Were…
Four Family Shelters
Shelter Staff Spent Considerable Time Problem Solving With Families
No Shared Knowledge
Difficult For Families To Access Shelter
How it works...
Four Family Shelters + One State Agencyo Mystic Area Shelter & Hospitality (MASH)o Covenant Shelter of New Londono Thames Valley Council for Community Action (TVCCA)
Sheltero Safe Futureso Southeastern Mental Health Authority (SMHA) (intake only)
Single Front Door for Families Facing Homelessnesso Phone call to 2-1-1 = initial screeningo Intake appointment with case manager = Diversion or
shelter
FamilyNeeds Shelter
2-1-1
MASH
TVCCA
Covenant Shelter
New London County Coordinated Access for Families
Calls 211
Shelter intake
Safe FuturesDuty
Services Coordinator
DV
Alternatives
2013 Family Calls To 211
Alternatives 54%
Appointments46%
948 Calls for Shelter
511 callers given alternatives (includes referral to DV provider)
437 Intake appointments scheduled
NL County Coordinated Access
Maximum 4 intake appointments scheduled per day
Participate in daily DSC Team conference call to review waitlist status and current shelter availability. Also a chance to discuss best course of action for each client scheduled
Focus heavily on Shelter Diversion. Our goal
is to use shelter as a LAST option rather than to fill an open shelter bed
Intake Appointments 2013
437 Scheduled Intake appointments
306 attended intake appointment with Duty Services Coordinator (DSC)
131 were no shows (30%)
Shelter Diversion
Why is diversion important?Negative impact of homelessness on childrenFinancial cost of sheltering and re-housing
a family
How does it work?Alternatives to shelterConsider immediate housing options
Intake Questions
Do you have any family/friends local to stay with? Temporarily? A week? A day?
Do you have any family/friends in any other part of the US/World to stay with?
Would your family/friends let you stay if you had anything to offer them?
The last thing we want you to do is to enter shelter. There is a strong indication that people who enter shelter as children are much more likely to enter shelter as adults. Therefore, we try to keep you and your children out of shelter. Is there anyone else that you can stay with?
New London County Coordinated Access for Families
2013 Diversion
ShelterDi-ver-sion
Diversion = 60%
Shelter: 125 fami-lies
Diversion: 163 fami-lies
New London County Coordinated Access for Families
2013 Shelter
Financial As-sistance 26%
W/out Financial Assistance 74%
DiversionFinancial vs. Non-Financial
Diversion with Fi-nancial Assistance 43 FamiliesDiversion w/out Financial Assis-tance 120 Families
2013 Diversion
74% of families diverted without financial assistance None of these families entered shelter in NL
County No HMIS/ECM number therefore unable to track
recidivism outside NL County
26% received financial assistance Average Cost approximately $1,700 1 Family has subsequently entered shelter in NL
County
Positive Impact
Reduced shelter stock 50% shelter bed/unit reduction since start
Limited periods of waiting lists
Best outcome for families
Shelter
Duty Services Coordinator processes shelter application (using DSS/HMIS form)
Client enters shelter same day if available Make the expectations clear for timelines
NL County Shelter Statistics 149 Families sheltered in 2011 207 Families sheltered in 2012 125 Families sheltered in 2013
Coordinated Exit: Rapid Re-Housing
Rapid Re-Housing For Families in Shelter Critical to stabilize families Exit plan at intake
Length of Stay Goal: exit within 30 days
Case Managers Follow up work with families to overcome
obstacles to staying housed
Rapid Re-Housing 2013
NL County Shelter System
44 Families Rapidly Rehoused
Average Length of Stay was 45.5 days
Coordinated Access for Families
Elements For Success:
Communication to consumers
Collaboration between providers
Diversion from shelter
Rapid Re-Housing out of shelter
Challenges & Next Steps…
System Management
Include Transitional & Supportive Housing
Include other Services
New London County Coordinated Access
Questions/Comments?