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` Department of Agriculture Regional Office No.12 CITIZEN’S CHARTER
Transcript
Page 1: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Department of Agriculture

Regional Office No.12

CITIZEN’S CHARTER

Page 2: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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CITIZEN’S CHARTER DEPARTMENT OF AGRICULTURE Regional Field Unit XII

I. VISION

II. MISSION

III. MANDATES

IV. PERFORMANCE PLEDGE

V. FEEDBACK MECHANISM

VI. FRONTLINE SERVICES

i. Major Final Outputs (MFOs)

ii. Departments’ Goal

iii. Organizational Chart

iv. Directory of DA-12 Key Officials

v. Certification of Compliance

Page 3: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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VISION

A modernized smallholder Agriculture and Fisheries; a diversified rural economy that is dynamic, technologically advanced and internationally competitive. Its transformation is guided by the sound practices of resource sustainability, the principles of social justice, and strong private sector participation.

Page 4: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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MISSION

To help and empower the farming and fishing communities and the private sector to produce enough, accessible and affordable food for every Filipino and a decent income for all.

Page 5: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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MANDATES

The Department of Agriculture is a government agency responsible for the promotion of agricultural development by providing the policy framework, public investments, and support services needed for domestic and export-oriented business enterprises. In the fulfillment of this mandate, it shall be the primary concern of the Department to improve farm income and generate work opportunities for farmers, fishermen and other rural workers. It shall encourage people’s participation in agricultural development through sectoral representation in agricultural policy-making bodies. So that the policies, plans and programs of the Department are formulated and executed to satisfy their needs. It shall also use a bottom-up self-reliant farm system approach that will emphasize social justice, equity, productivity and sustainability in the use of agricultural resources.

Page 6: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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We, the officials and employees of the Department of Agriculture Regional Field Unit XII with the

Guidance of God Almighty

DO HEREBY PLEDGE TO:

All these we pledge because you are our priority.

PERFORMANCE PLEDGE

S erve efficiently, courteously, justly and with no impartiality from Mondays to Fridays starting at 8:00 a.m. to 5:00 p.m.

E

R

V

I

C

E

nforce strict compliance with services standards as embodied under RA 9485 and the guiding principles RA 6713.

esponsive to the needs of the farmers, fisher folks, stakeholders as well as the transacting public.

alue every citizen’s comments, suggestions and needs especially the poor, underprivileged and those with special needs such as the

disabled and the elderly.

nitiate immediate action in rendering technical and support assistance to clientele.

ommitted to serve the public with integrity & dedication.

nsure the public with accurate information through 24/7 access on DA’s policies, programs, activities through DA website

www.da.gov.ph.

Page 7: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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FEEDBACK MECHANISM

The Department of Agriculture would want to be of better

serviceto YOU. PLEASE L E T US KNOW HOW WE SERVED YOU BY

PROVIDING US FEEDBACK THROUGH THE FOLLOWING:

Accomplish our Feedback Form available at the Lobby and

place it in the S u g g e s t i o n Box located at the Lobby.

OR Email us at

O r e d _ d a 1 2 @ y a h o o . c o m

THANK YOU for your cooperation.

Page 8: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Sub-MFOs Sub-MFOs Sub-MFOs

1. Production Support Services 8. Regulatory Services 9. Information Database System

2. Market Development Services 10. Policy, Planning and

3. Credit Facilitation Services Advocacy

4. Irrigation Development Services

5. Other Infra & Postharvest Services

6. Extension Support, Education and

Training Services

7. Research and Development

3 MAJOR FINAL OUTPUT

1. Modernized and Socially-equitable

Agriculture and Fisheries Support Services Developed

2. Appropriate and Comprehensive Regulations and Standards Developed, Implemented

and Monitored

3. Plans and Policies Developed, Implemented, Monitored and Evaluated

Page 9: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Strategy 1.1. Sustain productivity and income of agriculture and fishery-related households and

enterprises.

Strategy 1.2. Increase investments and employment across an efficient value chain

Strategy 1.3 Transform agrarian reform beneficiaries into profitable entrepreneurs

Strategy 2.1 Reduce climate change risks and vulnerability of natural ecosystems and biodiversity

through ecosystem-based management approaches, conservation efforts and

sustainable environment and natural resources-based economic endeavors such as

agri-ecotourism

Strategy 2.2. Increase the resilience of agriculture communities through the development of climate-

sensitive technologies, establishment of climate-resilient agricultural infrastructure and

climate-responsive food production systems and provision of support services to the

most vulnerable communities.

Goal 1: ENSURED FOOD SECURITY AND INCREASED INCOME

Goal 2: REDUCED RISKS INHERENT to the sector, including climate change impacts

Page 10: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Strategy 2.3 Strengthen the agriculture and fisheries insurance system as an important risk sharing

mechanism

Strategy 2.4 Rationalize agricultural land use plan or the Comprehensive Land Use Plan (CLUP) to

incorporate natural hazards and climate risk (i.e., areas prone to flooding, soil erosion

and landslides, etc.) and allow strict implementation of adaptation and mitigating

measures in climate risk-and disaster-prone areas.

Strategy 2.5 Strengthen the capacity of communities in safely and effectively responding to climate

risks and natural hazards.

Strategy 2.6 Continuing vulnerability and adaptation assessments especially in food production

areas

Strategy 3.1 Convergence Initiative

Strategy 3.2 Managing for Development Results (MfDR) in the rural development sector

Strategy 3.3 Budgetary Reforms

Strategy 3.4 Public-Private Partnership

Strategy 3.5 Review of legislation (e.g., AFMA, Fisheries Code) and issuances (i.e., sugar trade)

Goal 3 ENHANCED POLICY ENVIRONMENT AND GOVERNANCE

Page 11: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Page 12: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

` Directory of DA12 Key Officials

d

DIRECTORY

Name Office of the Director Contact Number Email Address

Amalia J. Datukan, MBA Regional Executive Director (083) 520 – 0460 [email protected]

[email protected]

Dr. Jimmy M. Olivo, PhD RTD for Operations (083)-520-1159

(083)-520- 0628

[email protected]

[email protected]

Enriqueto G. Natividad RTD for Research & Regulations (083)-520 - 0622

[email protected]

[email protected]

Engr. Prisco P. Margate Chief, Regional Agriculture Engineering Division (083)-520- 0687 [email protected]

Nelly E. Ylanan OIC-Chief, Regional Agriculture & Fisheries Information

Division (083) 520- 0629 [email protected]

Bernard Pacete OIC-Chief, Planning, Monitoring & Development

Division (083)-878-0779 [email protected]

Bai Dido T. Samama Chief, Agribusiness & Marketing Assistance Division (083)-520- 0693 [email protected]

Carlene Collado, CPA OIC-Chief, Finance Division (083)-520 - 0315 [email protected]

Anna Mae Sideño OIC-Chief, Accounting Section

Rakma B. Buisan Chief, Budget Section (083)-520 - 0119 [email protected]

Elizabeth B. Pusta Chief, Administrative Division & General Services

Section (083)-520 – 0564 [email protected]

Armia D. Muharam OIC-Chief, Personnel Section (083)-520 – 0207 [email protected]

Neila P. Limba Chief, Cashier Section (083)-520-1654

Zaldy M. Boloron OIC-Chief, Operations Division (083)-381 - 0091 [email protected]

[email protected]

Engr. Nadia T. Gayanandang OIC-Chief, Regulatory Division (083)-520- 1671

[email protected]

[email protected]

Agri-Pinoy Program Coordinators

Page 13: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Ray H. Embajador Agri-PinoyPalayan Program, Focal (083) 381-0092 [email protected]

Zaldy M. Boloron Agri-PinoyMaisan Program (083) 381-0091 [email protected]

[email protected]

Danilo M. Centillas Agri-Pinoy High Value Crops Development Program (083) 520-0498 [email protected]

John B. Pascual, DVM Agri-Pinoy Livestock Program (083) 520-0728 [email protected]

[email protected]

Agricultural Program Coordinating Officers

Esmael M. Intao North Cotabato (064) 278 - 7036 [email protected]

Engr. Norberto S. Leysa South Cotabato (083) 878-0780

Madaya D. Dumara Sultan Kudarat (064) 200- 5064

Jocelyn S. Misterio Sarangani& General Santos city (083) 554- 3782 [email protected]

Research Outreach Station

John B. Pascual, DVM Central Mindanao Integrated Agricultural Research Center (082)-278- 7038

(083)-520-0728 [email protected]

Felix P. Amancio, Jr. ROS for Upland-Balindog (064) 278 - 3369 [email protected]

Chito L. Dela Cruz ROS for Rolling-Aroman

Dr. Lorna T. Vilbar ROS for Lowland-Tupi (083) 226 - 2805 [email protected]

Ludivina S. Dumaya Regional Crop Protection Center (064) 200 - 5064

Quarantine Station

CastorleoEjercito,DVM Animal Veterinary Quarantine Station, GSC (083)552-7885 [email protected]

Ramon G. Milloria Plant Quarantine Station, GSC (083) 552-4254 [email protected]

RakimTantong Plant Quarantine Station, Tacurong City (064) 200 - 5064 [email protected]

Integrated Laboratories

Nadia G. Gayanandang Regional Soils Laboratory (083) 520-1571 [email protected]

[email protected]

JenefferR. Bulawan Regional Animal Diseases Diagnostic Laboratory (083) 554- 3782

Engr. Ramon Pascual Regional Agricultural Feed Analysis Laboratory (064) 421-5543

Special Projects

Engr. Jerra E. Dolor ACEF Technical Staff (083)-520-0293 [email protected]

[email protected]

Dr. Jimmy M. Olivo, PhD MRDP-RPCO Coordinator (083)-520-1159

(083)-520- 0628

[email protected]

[email protected]

Page 14: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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PLANNING_MONITORING_PROJECT_DEVELOPMENT DIVISION

(PMPDD )

Functions:

It shall be responsible for the formulation and integrations of plans and programs,

emanating from LGUS, CSO, National Government Agencies, Attached Bureaus and

Corporations;

It shall be responsible for the data analysis of submitted the periodic accomplishment

reports;

It does to assist the monitoring, evaluate and assess the implementation of the said plans,

projects and programs;

It does to capacitate the LGUs to integrate the DA plans and programs;

It does to assist the application of CCRR/CCA mainstreaming guidelines

Page 15: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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PMPDD FRONTLINE SERVICES

POLICY FORMULATION

Conduct Meetings and consultations

- Conduct workshops

o Schedule of Availability of Service:

o Monday to Friday, 8:00am-5:00pm – No Noon Break

o Who May avail of the Service?

o LGUs, NGOs, Farmers, Fisher folks, other attached government offices & corporations

o Requirements?

o Activity Design

o Work Plan and Budget

o Duration:

Mostly two (2) days of workshop

How to avail the service:

STEP APPLICANT/CLIE

NT

SERVICE

PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstance

s)

PERSON IN

CHARGE FEES

1

APP Program

Coordinators &

Project Leaders

Plan/Discuss

on Policy

Formulation

1 day PMPDD Chief

& Staff FREE

Page 16: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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2

LGUs, CSO,

AFCs other

stakeholders

Plan

Formulated 1 day

PMPDD Chief

& Staff FREE

PROJECT MONITORING, EVALUATION AND ASSESSMENTS

o Schedule of Availability of Service: Plan Formulated

- Monday to Friday, 8:00am-5:00pm – No Noon Break

o Who May avail of the Service?

- LGUs, NGOs, Farmers, Fisher folks, other attached government offices

o Requirements?

- Accomplishment Reports, Pictorials of the completed projects at the site, certificate of acceptance of the

beneficiaries/project

o Duration:

- One Day

How to avail the service:

STEP APPLICANT/CLIE

NT

SERVICE

PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstance

s)

PERSON IN

CHARGE FEES

Page 17: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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1

Submit

accomplishmen

ts

Evaluation

and

Assessment

1 day per

project

PMPDD Chief

& Staff FREE

Page 18: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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1. Provides latest and relevant information on the programs, accomplishments and thrusts of the

DA to other government agencies, and the public.

2. Plans, produces and implements IEC programs.

3. Develops and maintains a socially responsible image and identity of the DA.

4. Provide IEC services to the DA management and staff.

5. Builds the capabilities of participant-beneficiaries of the IEC programs and NIN.

6. Sets up a data bank and repository of IEC materials.

REGIONAL AGRICULTURAL AND FISHERIES INFORMATION

DIVISION (RAFID)

Page 19: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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RAFID Frontline Services

1. IEC Materials Distribution

Schedule of availability of service:

Monday to Friday 8:00 am to 5:00 pm

Who may avail of service?

Walk-in Clients

Duration:

5 minutes to 10 minutes

How to avail the service:

STEP APPLICANT/CLIENT SERVICE

PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN

CHARGE FEES

1

Prepare IEC

materials for

distribution

5 to 10 minutes RAFID Staff FREE

2

Receive the

documents

requested

Page 20: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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RAFID Frontline Services

2. Library Services

A. Research FREE Logbook 8:00am to 5:00pm RAFID Staff

B. Video Presentation FREE Logbook 8:00am to 5:00pm RAFID Staff

on available How-to’s Technology

Who may avail of the service?

Farmers/Fishermen/LGUs/Researchers/Students/Employees/NGOs or any walk-in clients

What are the requirements?

Valid ID or residence certificate Note: If the borrowers need to take-out the materials, the borrower will leave something valuable “na

babalikan ng borrower”

How to avail the service:

STEP APPLICANT/CLIENT SERVICE

PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN

CHARGE FEES

1

Prepare IEC

materials for

distribution

5 to 10 minutes RAFID Staff FREE

2

Receive the

documents

requested

Page 21: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AGRIBUSINESS AND MARKETING ASSISTANCE DIVISION

(AMAD)

Shall conduct research, gather, collate and analyze data related to agribusiness such as laws,

regulations, and taxation, production technologies, market strategies, competition, and new venture

considerations relating to agribusiness for the benefit of the Farmers and Fisherfolks.

Shall provide empowerment trainings for entrepreneurial development, package information on

agri-business investment opportunities and provide investment profile for different agricultural

products and its markets.

Shall be responsible for identifying markets for the regional agricultural products, assist in the

planning for market access, marketing channels and distribution networks, and shall assist in the credit

facilitation of clienteles.

Page 22: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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LEAD FINANCIAL ASSISTANCE

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION

(UNDER NORMAL

CIRCUMSTANCES)

PERSON IN-

CHARGE

1 Inquire about the

requirements Briefing/orientation of client about the

requirements 30 mins.

BAI DIDO T.

SAMAMA

JOSALYN T.

JOMUAD

2 Submission of

requirements

E valuate & verifies authenticity of

submitted documents 1 hour -do-

3 Endorse project proposal to NAFC 1 hour -do-

4 Conduct site validation 1 day & 6 hours -do-

5 Preparation for the project finance

agreement 1 hour

JOSALYN T.

JOMUAD

6 Send to signatories the project finance

agreement for their signatures 3 days -do-

7 Return the project

finance agreement to

RFO

Prepare vouchers for fund release 30 mins JORDAN

MENANDANG

8 Processing vouchers for fund release 1 day FINANCE

9 Conduct briefing/orientation on the

obligation of the proponent 3 hours

10 Awarding of checks to the proponent 30 mins

11 Accept and deposits

the cheque release 1 hour

Page 23: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AMAD FRONTLINE SERVICES

LEAD FINANCIAL ASSISTANCE

Schedule of availability of service:

Monday to Friday, 8:00am-5:00pm

Who may avail of the service?

For livelihood projects

People’s Organizations (POs) and Non-Government Organizations (NGOs) engaged in

Agriculture and fishery related undertakings

For capability-building and marketing support projects

POs and NGOs engaged in agriculture and fishery related undertakings

Local Government Units (LGU)

DA-RFU XII

What are the requirements?

Substantive Project Proposal based on the recommended outline;

-Livelihood Projects

-Capability Building & Market Support Projects

For income-generating projects

- Certified true copy of Registration Certificate (CDA, XEC, DOLE/BRW)

- Certified true copy of Articles of Incorporation

- Organizational Profile, including the list of incumbent Officers and Members

- Latest Audited financial statements (at least 2 years) and or a certificate from the LGU attesting to the organization’s

credibility and capability

- Notarized General Assembly Resolution designating the authorized representative to transact and sign documents for

and in behalf of the organization

- Endorsements: MAFC, MA, PAFC, RAFC, DA-RFU XII

Page 24: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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ISSUANCE OF FOOD LANE STICKER

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION

(UNDER NORMAL

CIRCUMSTANCES)

PERSON IN-

CHARGE FEES

1 Inquire about the

requirements

Briefing/orientation of client

about the requirements 30 mins.

BAI DIDO T.

SAMAMA

ABDULKADIL I.

ANGO

Application

P50.00

2 Submission of

requirements

Evaluate & verifies authenticity

of submitted documents 1 hour -do-

3 To attend

orientation/seminar

Conduct seminar on Foodlane

Project; Issuance of

Certificate of Attendance

1 hour -do-

4 Attendance to

Management Training

AMAD endorsed application

forms to AMAS 1 day & 6 hours -do-

5 AMAD notify the applicants for

the release of Certificate 30 mins -do-

6 Get the Certificate of

Accreditation

Issuance of Certificate of

Accreditation 1 hour -do-

7 Payment of processing

fee

Receive payments and issue

OR 30 mins DA XII Cashier P950.00

ACCREDITATION PROCEDURES : FOOD LANE PROJECT

1. Secure application form and checklist of requirements from AMAD and pay application fee of P50.00

2. Submit duly filled-up application form and original copy of requirements to AMAD

3. Attend Orientation Seminar on the Food Lane Project; AMAD issues Certificate of Attendance

4. AMAD evaluates and verifies authenticity of submitted documents and endorse the same to AMAS

5. AMAD submits list of applicants to the Sectoral group representative

6. AMAS endorses the application form and supporting documents together with the Certificate of Accreditation to MMDA for

approval and signature of MMDA Chairman or authorized representative

7. MMDA returns the approved and signed Certificate of Accreditation to AMAS for signature of the DA Secretary or authorized

representative

Page 25: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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8. DA signs the Certificate of Accreditation

9. AMAS releases the laminated Certificate of Accreditation and Food Lane Sticker to AMAD

10. AMAD notifies the applicant and release the approved Certificate of Accreditation and Food Lane Sticker

11. Applicant claims the Certificate of Accreditation and Food Lane Sticker from AMAD and pay the processing fee of P950.00;

AMAD issues Official Receipt

ISSUANCE OF FOOD LANE STICKER

Schedule of Service:

Monday to Friday, 8:00am to 5:00pm

Who may avail the service?

Producers, traders and viajeros of the above mentioned commodities using delivery trucks, jeeps and vans.

COMMODITIES COVERED:

1. Fresh/chilled vegetables

2. Fresh/frozen meat (poultry, beef, pork)

3. Fresh/frozen fish

4. Fresh/frozen marine products

5. Fresh fruits

6. Eggs

What are the (Accreditation) Requirements?

Application Form

2 pieces of latest 1x1” ID picture

2 photos of truck (front and side view)

Business Permit/Mayor’s Permit/SEC Registration/CDA Registration

Board resolution authorizing representative to transact business in relation to food lane project (for coops, corporations,

associations) as it may apply

Statement of commitment

Authenticated copy of Official Receipt of Registration and Certificate of Registration (original copy will have to be

presented)

Certificate of attendance to the Food lane Seminar

Reference Form

Page 26: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AVAILMENT OF FOOD TERMINAL FUNDS UNDER THE FOOD TERMINAL PROGRAM

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION (UNDER

NORMAL

CIRCUMSTANCES)

PERSON IN-CHARGE

1 Attend Food Terminal

briefing

Coordinate w/ prospective

clients/recipients; conduct Food

Terminal briefing

2 hours

BAI DIDO T. SAMAMA

ABDULKADIL I. ANGO &

BFT Technical Staff

2 Inquire about the

requirements

Briefing/orientation of client about the

requirements 1 hour -do-

3 Submission of

requirements

Review of said requirements (per

checklist)

Site Validation

1 hour

1 day

-do-

4 Attendance to

management training Conduct of Management Training 1 day -do-

5 Processing of Voucher for release 1 hour Accounting

6 Attend and assist in the

launching Conduct launching 1 hour

BAI DIDO T. SAMAMA

ABDULKADIL I. ANGO,

BFT Technical Staff,

M/BLGUs and Farmers

Page 27: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AVAILMENT OF FOOD TERMINAL FUNDS UNDER THE FOOD TERMINAL PROGRAM

Schedule of availability of Service:

Monday to Friday, 8:00-5:00pm

Who may avail of the service?

Local Government Units;

Farmers and Fisherfolks organization, Cooperatives, federations and/or consortia of these

groups;

Agribusiness Enterprises including industry associations; and

Non-profit organizations such as NGOs, POs, and Foundations.

What are the requirements?

Letter of Intent to DA signifying interest to establish M/BFT in the area

Sangguniang Bayan and/or Sangguniang Barangay Resolution adapting the M/BFT Project

and authorizing the Mayor/Barangay Captain to enter a Memorandum of Agreement to DA

Municipal/Barangay Profile (where the M/BFT) will be located)

M/BFT Location Map

If the M/BFT operator recipient is an association/cooperative, attached copy of SEC/CDA

Registration and By-Laws

Page 28: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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RAED FRONTLINE SERVICES SUBMISSION OF VALIDATION, INSPECTION AND MONITORING REPORTS FOR AGRI-

INFRASTRUCTURES

Step Applicant/Client Service

Provider Duration

Person In -

Charge Fees Form

Farm- to

Market Road

1

LGU - Submission of

Request LGU to DA 1 day

LGU Staff to DA- ORED

to RAED None None

2

DA-RAED - Conduct

site

validation/inspection

and geo-tagging

1 to 2 days depending

on the location of the

site DA- RAED & LGU - do - - do -

3 Preparation Of

Templates DA RAED 2 Days DA-RAED - do - Templates

4

Preparation & submission

of validation Report (

templates)

DA RAED 1 DAY DA- RAED - do - None

5

Waiting for the

submission of DED & POW

from LGU

LGU

6

Review of DED & POW

from LGU (return to LGU if

with Correction)

7 Preparation of MOA DA RAED 3 DAYS

REGIONAL AGRICULTURAL ENGINEERING DIVISION

(RAED)

Page 29: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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8 Signing of MOA DA XII 1 day DA-RAED None None

9

PROCDUREMENT

PROCESS BAC

BAC

12 IMPLEMENTATION

PROCESS Contractor

Depending on the

PERT-CPM Contractor None None

11 Monitoring & supervision DA RAED weekly DA-RAED

12

upon completion -Turn-

Over of Project to LGU DA XII 1 DAY LGU None None

RAED FRONTLINE SERVICES

SUBMISSION OF VALIDATION, INSPECTION AND MONITORING REPORTS FOR AGRI-

INFRASTRUCTURES

Step Applicant/Client Service Provider Duration Person In -

Charge Fees Form

POST-HARVEST

FACILTY/AGRI -

MACHINERIES

1 Request for Priority Listing of

MPDP Projects DA to LGU LGU 1 - 3 days APP Rice None None

2 Submission of priority

recipients for PHF LGU TO DA XII 1 day LGU TO ORED TO RAED - do - - do -

3 Site Inspection/validation

&geotagging DA RAED 1 day DA-RAED & LGU - do - - do -

4 Preparation Of MOA LGU & APP Rice 1 WEEK APP Rice - do - MOA

5 Signing of MOA RTD/RED 1 - 2 Days DA- RAED - do - None

6 Issuance of NTP DA - RAED 1 Day DA RAED Staff - do - - do -

7 Implementation Process Recipient 30 days DA - do - - do -

8 Monitoring & Supervision DA - RAED Weekly DA- RAED - do - - do -

9 Turn-Over of Project to LGU LGU 1 Day LGU & DA - do - - do -

Page 30: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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SMALL SCALE

IRRIGATION

PROJECT (SSIP)

1 LGU - Submission of Request LGU to DA 1 day

LGU Staff to DA- ORED

to RAED None None

2

DA-RAED - Conduct

site

validation/inspection

and geo-tagging

1 to 2 days

depending on

the location of

the site

DA- RAED & LGU - do - - do -

3 Conduct of Topographic Survey DA RAED 2 DAYS DA-RAED - do - - do -

4 Preparation Of Templates DA RAED 1 DAY DA-RAED - do - Templates

5 preparation of DED & POW DA- RAED 1WEEK DA- RAED - do - None

6

Submission of Templates TO

Central Office DA-ORED 1 Day ORED & GS STAFF - do - - do -

7 Waiting for APPROVAL/SARO

8 Publishing of projects for bidding BAC 15 Days BAC PhilGEPS

9

Bidding process (upon the release

of SARO) BAC 1 TO 2 Weeks BAC Bid box.

10

AWARDING TO WINNING

BIDDER/S BAC

11 NOTICE TO PROCEED (NTP) BAC

12 Implementation Process Contractor

Depending

upon the PERT-

CPM

Contractor None None

13 Monitoring & supervision DA-RAED Weekly DA-RAED None None

14 Turn-Over of Project to LGU DA XII 1 DAY LGU None None

Page 31: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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RAED FRONTLINE SERVICES

TECHNICAL ASSISTANCE

Step Applicant/Client Service Provider Duration Person In -

Charge Fees Form

1

LGUs/ FAs/Recipients and

individuals seeking technical

assistance and services of RAED RAED 10 - 25 MINUTES

FOCAL PERSONS / OR

PROJECTS IN-

CHARGE TO DIFF.

RAED FRONTLINE

SERVICES None None

2

Cliniquing or preparation of LGU

staff, recipients or individuals

seeking assistance on the process

of their projects applied for.

DA-RAED 20 - 35 minutes DA- RAED - do - - do -

3

Facilitate LGUs/FAs /Recipients and

Individuals seeking technical

assistance on the newly distributed

farm machineries and its use.

DA RAED 15 minutes DA-RAED - do - - do -

4

Facilitate recipients request for the

repair of damage agri-farm

machineries and infra projects of

the Department of Agriculture

DA RAED As the need arises DA-RAED - do - - do -

5

Conduct on-field visit to clients

urgent needs arises in case of

calamities which causes damaged

to our infra projects and

machineries.

DA RAED As the need arises DA-RAED - do - - do -

Page 32: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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FARM TO MARKET ROAD DEVELOPMENT PROJECT (FMRDP)

CY 2013 REGULAR FUND

As of March 30, 2013

Name of Project Location Implementi

ng Agency

Targe

t

Lengt

h

(km)

Physical

Accomplishm

ent

Project Cost

1st Tranche - SARO- BMB-E-12-0001781 dated March 7, 2012

Concreting of

Cambuhan-Seaside

FMR

Maitum,

Sarangani

DPWH-Sar

DEO 2.1 17%

10,000,000.00

Rehabilitation of Kiayap

Falls FMR

Maitum,

Sarangani

DPWH-Sar

DEO 6.2 35%

10,000,000.00

Construction of

Reinforced Concrete

Box Culvert-CLS Road,

BrgyCabuling

Banga,

South

Cotabato

DPWH-SC

DEO

10 LM 20.00%

4,500,000.00

Construction of Single

Lane Slap Bridge-

Halilan River

connecting Halilan and

Lower Maculan

Lake Sebu,

South

Cotabato

DPWH-SC

DEO 20 LM

10.00%

5,600,000.00

Page 33: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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2nd Tranche - SARO- BMB-E-12-0005323 dated May 4, 2012

Prk I going to Lamdop

Creek, San Jose

General

Santos City,

SC

LGU GSC 6.2

for

implementatio

n

10,000,000.00

3rd Tranche - SARO-BMB-E-12-0024500 DATED October 19, 2012 - P60.5 M

Concreting/Regravellin

g of Agriculture

Connecting Bual Norte

Road

Midsayap ,

Cotabato

DA RFU XII 1.28 100.00%

5,000,000.00

Concreting/Regravellin

g of Poblacion 7, Upper

Glad I Road

Midsayap ,

Cotabato DA RFU XII 1.28 100.00%

5,000,000.00

Concreting/Regravellin

g of Villarica to

Ilbocean Road

Midsayap ,

Cotabato DA RFU XII 1.28 100.00%

5,000,000.00

Concreting

SitioMigcampong,

Batulawan FMR)

Pikit,

Cotabato DA RFU XII 0.768 60%

3,000,000.00

Concreting of

Kabulakan-Lambayao

Road

Matalam,

Cotabato LGU

Matalam 1.8 60.00%

10,000,000.00

Concreting of New

Egaña to Brgy. Proper

Isulan,

Sultan

Kudarat

DPWH-SK

1st DEO 1.25

93%

5,000,000.00

Page 34: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Concreting of

Polomolok to

SitioMarang FMR

Columbio,

Sultan

Kudarat

DPWH-SK

1st DEO 1.25

40%

5,000,000.00

Construction/rehabilitat

ion of FMR from Sta.

Theresita to Prk. Agustin,

Calean FMR

Tacurong

City, Sultan

Kudarat DPWH-SK

1st DEO 0.5

97%

2,500,000.00

Concreting of Basak-

Bululawan FMR

Lebak,

Sultan

Kudarat DA RFU XII

1.25 60%

5,000,000.00

Concreting/Rehabilitati

on of Riverside to

SitioPusot FMR

Kalamansig,

Sultan

Kudarat DA RFU XII

1.25

10%

5,000,000.00

Concreting of Lampari-

Lamsalome-

Lambangan Road w/

exit to Koronadal

T'boli, South

Cotabato

DPWH-SC

DEO

1.65

for

implementatio

n

10,000,000.00

TOTAL 28.06 100,600,000.00

SARO-BMB-E-12-0005237 Dated May 4, 2012 ASA # 101-2012-510 B.1.26.14

ARMM

DatuSalibo FMR

Maguindan

ao

LGU

DatuSalibo 0.5 70%

5,000,000.00

Rehab/Improvement of

Brgy. Gayonga-Brgy.

Damatog FMR

Maguindan

ao

LGU N.

kabuntalan 3 50%

8,000,000.00

TOTAL 3.5

13,000,000.00

Page 35: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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SARO-BMB-E-13-00028 DATED January 9, 2013 - P22,485,502.00 (Continuing)

Construction of

Cawilan-DatalNgisi

Road, Kablon, Tupi

Tupi, South

Cotabato LGU Tupi

1.2

Fund Transfer

3,000,000.00

Rehab of Prk. Lower

Magsaysay FMR, San

Miguel

Norala,

South

Cotabato

LGU Norala

1

POW/DED

Preparation

5,000,000.00

Concreting of Tire Path

and Rehab of Junction

Road, DatuLadayon

FMR

DatuLadayo

n, Arakan,

Cotabato

DA RFU XII

4

20%

14,485,502.00

TOTAL 4

22,485,502.00

FARM TO MARKET ROAD DEVELOPMENT PROJECT (FMRDP)

CY 2013 REGULAR FUND

As of March 30, 2013

MFO Name of Project Location Allocation (P) Accomplishment

Other Infrastructure and

Post Harvest

Development Services

SARO- BMB-E-12-0001781 dated March 7, 2012

Concreting of Cambuhan-Seaside FMR Maitum, Sarangani 10,000,000.00 17%

Rehabilitation of Kiayap Falls FMR Maitum, Sarangani 10,000,000.00 35%

Construction of Reinforced Concrete Box

Culvert-CLS Road, BrgyCabuling Banga, South Cotabato

4,500,000.00 20.00%

Construction of Single Lane Slap Bridge-

Halilan River connecting Halilan and Lower

Maculan

Lake Sebu, South Cotabato 5,600,000.00

10.00%

SUB-TOTAL 30,100,000.00

Page 36: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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SARO- BMB-E-12-0005323 dated May 4, 2012

Prk I going to Lamdop Creek, San Jose General Santos City, SC 10,000,000.00 for implementation

SUB-TOTAL 10,000,000.00

SARO-BMB-E-12-0024500 DATED October 19, 2012 - P60.5 M

Concreting/Regravelling of Agriculture

Connecting Bual Norte Road

Midsayap , Cotabato

5,000,000.00 100.00%

Concreting/Regravelling of Poblacion 7,

Upper Glad I Road Midsayap , Cotabato

5,000,000.00 100.00%

Concreting/Regravelling of Villarica to

Ilbocean Road Midsayap , Cotabato

5,000,000.00 100.00%

Concreting SitioMigcampong, Batulawan

FMR) Pikit, Cotabato

3,000,000.00 60%

Concreting of Kabulakan-Lambayao Road Matalam, Cotabato 10,000,000.00 60.00%

Concreting of New Egaña to Brgy. Proper Isulan, Sultan Kudarat 5,000,000.00 93%

Concreting of Polomolok to SitioMarang

FMR Columbio, Sultan Kudarat 5,000,000.00 40%

Construction/rehabilitation of FMR from Sta.

Theresita to Prk. Agustin, Calean FMR Tacurong City, Sultan Kudarat

2,500,000.00 97%

Concreting of Basak-Bululawan FMR Lebak, Sultan Kudarat 5,000,000.00 60%

Concreting/Rehabilitation of Riverside to

SitioPusot FMR Kalamansig, Sultan Kudarat 5,000,000.00

10%

Page 37: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Concreting of Lampari-Lamsalome-

Lambangan Road w/ exit to Koronadal T'boli, South Cotabato

10,000,000.00 for implementation

SUB-TOTAL 60,500,000.00

SARO-BMB-E-13-00028 DATED January 9, 2013 - P22,485,502.00 (Continuing)

Construction of Cawilan-DatalNgisi Road,

Kablon, Tupi Tupi, South Cotabato

3,000,000.00 Fund Transfer

Rehab of Prk. Lower Magsaysay FMR, San

Miguel Norala, South Cotabato

5,000,000.00

POW/DED

Preparation

Concreting of Tire Path and Rehab of

Junction Road, DatuLadayon FMR

DatuLadayon, Arakan,

Cotabato 14,485,502.00 20%

SUB-TOTAL 22,485,502.00

TOTAL 123,085,502.00

Page 38: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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REGIONAL OPERATIONS DIVISION

1. Provides efficient and effective front-line service to the people;

2. Coordinates with Local Government Units (LGUs) for the implementation of the various policies

and plans of Agri-Pinoy Banner Program, Special Projects such as BFT, OA and FMRs of the

department ;

3. Recommends strategies that will ensure successful implementation of DA programs on crops,

soils, livestock, poultry, fisheries and rural home industries

Page 39: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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OPERATIONS Division Frontline Services

1. TECHNICAL ASSISTANCE - TRAININGS

Schedule of Availability of Service:

Monday to Friday, 8:00am-5:00pm – No Noon Break

Who May avail of the Service?

LGUs, NGOs, POs, Farmers, Fisherfolks, Students, other government offices

Requirements?

Letter of Request

Activity Design

Duration:

Depending on the Subject Matter

Step

Applicant/Client

Service Provider

Duration

Person In-

Charge

Fees

Form

1 Inquire with letter

request / training

design

Briefing /Orientation on

the type of trainings

being offered by the

program.

Discuss mechanism of

the training (counterpart

schemes, etc.

Evaluation of training

proposals.

30 mins.

to 1 hour

Program

coordinator/

Focal Person

Technical

Staff

concerned

non

e

none

2 Accepts

recommendatio

ns

Finalization of trainings

dates

- do- -do- non

e

none

Page 40: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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OPERATIONS Division Frontline Services

2. TECHNICAL ASSISTANCE - PROGRAM IMPLEMENTATION

Schedule of Availability of Service:

Monday to Friday, 8:00am-5:00pm – No Noon Break

Who May avail of the Service?

LGUs, NGOs, POs, IAs, Farmers, Fisherfolks, other government offices

Requirements:

Letter of Request

Proposed Program Design

Resolution of requesting party (depend upon the request program)

MOA (as needed)

Duration:

Depending on the Subject Matter

Step

Applicant/Client

Service Provider

Duration

Person In-

Charge

Fees

Form

1 LGU/NGO/Farmer

Seek Technical

Assistance

- Briefing /Orientation on the type of the

program.

- Discuss mechanism of the program

(counterpart schemes, etc.

30 mins. to

1 hour

Program

coordinator/

Focal Person

Technical

Staff

concerned

none none

2 Letter with

request/intent to

avail

Advice how to avail (provide proforma

forms, necessary documents requirements

etc.)

-do- -do- none none

3

Accepts

recommendations

On site visitation/evaluation / validation of

request

- Minimum

of 2 days

-do- none none

Page 41: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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OPERATIONS Division Frontline Services

RESOURCE PERSON TO TRAININGS & FARMERS FORUM, SIMINARS, CONSULTATIONS

Schedule of Availability of Service:

Monday to Friday, 8:00am-5:00pm – No Noon Break

Who May avail of the Service?

LGUs, NGOs, POs, Farmers, Fisherfolks, Students, other government offices

Requirements?

Letter of Request

Duration:

Depending on the Subject Matter

(With discrepancy: unavailability of lecturer/subject matter specialist)

Step

Applicant/Client

Service Provider

Duration

Person In-

Charge

Fees

Form

1 Send letter of request

to the office

- Response to

request

- Deliver lecture and

response to

inquiries after the

lecture

30 mins.

to 1 hour

Program

coordinator/

Focal Person

Technical

personnel

concerned

none none

Page 42: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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1. Raise productivity and competitiveness of farmers.

2. Strengthen Public-Private Partnership in the implementation of Rice Program Projects and

Activities using good agricultural practices at lowland and upland rice to increase rice

production in the region, thus increasing farmers’ income and improve their way of living

AGRI-PINOY RICE PROGRAM

Page 43: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AP-RICE PROGRAM FRONTLINE SERVICES

1. Quality Seeds Distribution

Schedule of availability of service:

Community Seed Banking: Distribution per cropping through NIA/MA Offices

Who may avail of service?

Irrigators Associations’ Members

Other interested Upland Farmers

Duration:

5-10 minutes

How to avail the service:

a. Community Seed Bank (2 kgs Registered Seeds)

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF ACTIVITY

(under normal

circumstances)

PERSON IN

CHARGE FEES

1

Submit list of interested farmers

(CSB)

Record, verify and

endorse list for the

release of seeds.

5-10 minutes

NIA Staff/MAO

Staff

FREE

2

Receive the bags of RS seeds

corresponding the no. of bags

requested and the no. of

farmers.

Page 44: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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b. Seed Buffer Stocks

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF

ACTIVITY (under

normal

circumstances)

PERSON IN

CHARGE FEES

1 Submit list of rice

affected areas by

calamities and other

infestation to the

Municipal Agriculture

Office.

a. Municipal Agriculture Office will validate and

endorse the report with corresponding list to

the PAO.

b. Provincial Agriculture Office will endorse

damage report to the DA-XII office duly

noted by the APCO.

c. Once validated, the DA-XII staff will send

notice to release approved by the Regional

Executive Director.

d. CEMIARC Stations will release seeds to the

concern party/representative of the

municipalities where crops were

damaged/infested.

1-2 days MAO/PAO/

DA-

Rice/ROS

Staff

FREE

2 The concerned

farmers/representativ

e receives the bag of

seeds corresponding

the no. of damage

areas.

Page 45: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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2. Irrigation Support Services

Page 46: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF ACTIVITY

(under normal

circumstances)

PERSON IN

CHARGE FEES

1

Submit letter of intent/Board

Resolution to DA-XII, duly

supported/validated and

endorsed by the MAO/PAO.

a. Validate and evaluate the

area for the

construction/rehab of

SWIP/DD.

b. Endorse to RAED for topo-

survey, POW and DED.

c. Post on Philgeps for Public

Bidding.

d. Once winning bidder is

determined, s/he is task to

construct/rehab site.

6-9 months

Rice Staff/RAED

Staff

FREE

2

Once project is completed,

IA/FA signed Notice of

Acceptance.

Page 47: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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3. Postharvest Facilities and Farm Mechanization Program

STEP APPLICANT/CLIENT SERVICE PROVIDER

DURATION OF

ACTIVITY (under

normal

circumstances)

PERSON IN-

CHARGE FEES

1

Submit Letter of Intent/Board

Resolution w/ attached pertinent

documents to DA-XII duly

validated and endorsed by the

MAO and PAO.

1. Validate the applicant

2. Endorse IA application to the List of

Priority Recipients.

3. After Public Bidding, units will be

available for

distribution/establishment/rehabilitation.

4-6 months

Rice Staff

FREE

2

IA/FA receive the unit

(machineries); receive Notice of

Acceptance (construction/rehab

of facilities)

Page 48: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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1. A dynamic, sustainable, environment friendly and globally competitive corn producing region

by empowered corn stakeholders.

2. Ensure self-sufficiency and quality corn through collaboration and partnership with the private

sector, farmer organizations with strong support of the local and national government agencies.

3. To increase production of quality corn fit for human consumption, feeds and industrial uses

through improved technologies thus increase farmer’s income and improve quality of life.

AGRI-PINOY CORN PROGRAM

Page 49: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AP-CORN PROGRAM FRONTLINE SERVICES

1. Schedule of availability of services:

Monday – Friday 8:00AM to 5:00PM

2. Who may avail of services?

Cooperatives/ Associations/ Local Government Units/ State Colleges and Universities/ NGOs/ Investors

How to avail the service:

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

(under

normal

circumstance

s)

PERSON IN

CHARGE

FEES

I. PRODUCTION SUPPORT SERVICES

1 Walk-in Clients Source to Station 1 month Corn Staff Grant

II. Postharvest Facilities and Farm

Mechanization Program

1 Submit Letter of

Intent/Board

Resolution w/

attached pertinent

documents to DA-

XII duly validated

and endorsed by

the MAO and PAO.

1. Validate the applicant

2. Endorse PA/CA/MA application

to the List of Priority Recipients.

3. After Public Bidding, units will be

available for

distribution/establishment/rehabil

itation.

4-6 months Corn Staff FREE

2 Recipient receive

the unit

(machineries);

Page 50: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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receive Notice of

Acceptance and

Grant to Release

Page 51: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Delivery of appropriate development support services

Facilitate and harmonize development interventions in the strategic production

area(s)/zone(s)

Facilitate and promote access to local and international market

Proactive management actions on demand and supply situation

AGRI-PINOY HVCD PROGRAM

Page 52: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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AP-HVCD PROGRAM FRONTLINE SERVICES

3. Schedule of availability of services:

Monday – Friday 8:00AM to 5:00PM

4. Who may avail of services?

NGO’s/PO’s/LGU’s/Academe/Farmers Organization

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN CHARGE

FEES

Planting Materials Accreditation from DA 12 (GS)

Project Proposals

Preparation of MOA

Shopping, PhilGEPS,

Source to Station

2 months GS Staff, BAC, and

HVCDP Staff

GRANT

Farm Animals,

Equipment and

Machineries

Accreditation from DA 12 (GS)

Project Proposals

Preparation of MOA

Shopping, PhilGEPS 2 months GS Staff, BAC, and

HVCDP Staff

Counter parting Scheme for

Draft Animal (90:10), fro 4

wheel Tractor and Small

Farm Equipment (85:15), for

Knapsack Sprayer (5 farmers

is to 1 unit sprayer), for power

Sprayer (20 farmers is to 1

unit power sprayer),

Production

Facilities

Established/REHA

Accreditation from DA 12 (GS)

Project Proposals

Downloading, PhilGEPS 2 months GS Staff, BAC, and

HVCDP Staff

PAYBACK - 50% of the total

Budget of Facilities(planting

materials, other output)

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B

Preparation of MOA

Preparation of Design

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN CHARGE

FEES

Irrigation Services

Accreditation from DA 12 (GS)

Project Proposals

Preparation of MOA

Preparation of Design

Downloading, PhilGEPS

2 - 3 months

GS Staff, BAC, and

HVCDP Staff

GRANT

Other Infra

Accreditation from DA 12 (GS)

Project Proposals

Preparation of MOA

Preparation of Design

Downloading, PhilGEPS

2 - 3 months

GS Staff, BAC, and

HVCDP Staff

Processing Equipment

(GRANT); for Postharvest

Equipment Storage and

Household/Village Level

Facilities (counterparting

scheme 85:15)

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LIVESTOCK Frontline Services

Livestock Program Services

Schedule of availability

* Monday to Friday 8:00am to 5:00 pm

Who may avail of services?

*LGUs/NGOs/POs

Duration

*5 minutes- 10 minutes

STEP APPLICANT/CLIENT

SERVICE

PROVIDER

DURATION OF

ACTIVITY

PERSON IN

CHARGE FEES

Mandates

City/Provincial Veterinarian & Walk-in Clients

Vet. Drugs and

Forage Seeds

Distribution

Quarterly for LGU's and

anytime for Walk-in

Clients as needed

Livestock Staff Free

Vet. Drugs

Basis letter of intent by Provincial and City Vet.

Shopping/Philgep

s 1-2 months Livestock Staff Free

Invitation

letter

Farmers/Fishermen/LGUs/Researchers/Students/Employees/N

GOs/POs

Trainings and

Seminars Maximum of 1 Week Livestock Staff Free

AGRI-PINOY LIVESTOCK PROGRAM

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To promote agriculture development, conserve environmental resources and promote

social equity, and product access to foreign and domestic markets of Agriculture and

Fisheries commodities.

Provides information on the Development and Promotion of Organic Agriculture in the

Philippines.

Provides support in the implementation and adoption of the Republic Act 10068, otherwise

known as Organic Agriculture Act of 2010.

Delivery of appropriate development support services

ORGANIC AGRICULTURE PROGRAM FRONTLINE SERVICES

1. Schedule of availability of services:

Monday – Friday 8:00AM to 5:00PM

ORGANIC AGRICULTURE

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2. Who may avail of services?

NGO’s/PO’s/LGU’s/Academe/Farmers Organization

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN CHARGE

FEES

Production Support

Services

Accreditation from DA 12

(GS)

Project Proposals

Preparation of MOA

Conduct

Briefing/Orientation to

Project Proponents,

Evaluation of Project

Proposals and

Recommend for possible

funding

Shopping, PhilGEPS,

Downloading

2 months

Organic Agriculture

RMT

GS Staff, BAC

GRANT/DONATIONS

Production

Facilities/Equipment

Established/Upgraded

Accreditation from DA 12

(GS)

Project Proposals

Preparation of MOA

Preparation of Design

Conduct

Briefing/Orientation to

Project Proponents,

Evaluation of Project

Proposals and

Recommend for possible

funding

Shopping, PhilGEPS,

Downloading

2 months

Organic Agriculture

RMT

GS Staff, BAC

GRANT/DONATIONS

STEP

APPLICANT/CLIENT

SERVICE PROVIDER

DURATION OF

ACTIVITY

(under normal

circumstances)

PERSON IN CHARGE

FEES

Establishment of

Techno

Demo/Training Farms

Accreditation from DA 12

(GS)

Project Proposals

Conduct

Briefing/Orientation to

Project Proponents,

Evaluation of Project

2 months

Organic Agriculture

RMT

GS Staff, BAC

GRANT/DONATIONS

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Preparation of MOA

Proposals and

Recommend for possible

funding

Shopping, PhilGEPS,

Downloading

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TYPE OF FRONTLINE SERVICES

FEES

FORM

DURATION

(UNDER NORMAL

CIRCUMSTANCES)

FORM

A. REGIONAL ANIMAL FEEDS ANALYSIS LABORATORY, DA-RFO XII, KORONADAL CITY

A. Lab. Services Feed Analytical Lab None RAFAL

B. Proximate Analysis None Results of Lab

Analysis

5 days

1. Crude Protein Results of Lab

Analysis

3 days

2. Fiber Results of Lab

Analysis

1 day

3. Fat Results of Lab

Analysis

2 days

4. Moisture Results of Lab

Analysis

1 day

5. Ash Results of Lab

Analysis

1 day

C. Mineral Analysis None

1. Calcium Results of Lab

Analysis

2 days

2. Phosphorus Results of Lab

Analysis

1 day

D. Microscopy Analysis None Results of Lab

Analysis

5 minutes

E. Urease Activity None Results of Lab

Analysis

15 minutes

F. Aflatoxin Analysis None Results of Lab

Analysis

1 day

G. Sodium Chloride None Results of Lab

Analysis

1 day

B. LABORATORY SERVICES/SOILS LAB.

DA-RFO XII, KORONADAL CITY

REGULATORY DIVISION

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FRONTLINE SERVICES

A. SOIL TESTING NONE Information Sheet SOILS LAB.

SECTION

1. Soil Samples Received

2. Soil Samples Analyzed

3. Soil Test Conducted Results of

Laboratory

Analysis

1. Nitrogen Overnight per analysis

2. Phosphorus 1 day per Analysis

3. Potassium 1 day per analysis

4. pH 2 minutes per sample

4.Area Covered (has)

5.Farmers/Client Served

1. Male

2. Female

B. Soil Test Kit NONE

1. STK produced, distributed, refill/bottle Reports of analysis

conducted

15 minutes per box

C. Soil Characterization NONE Information Sheet

1. Sample Collected Results of

laboratory analysis

2. Sample Analyzed

3. Soil Test Conducted (% clay, % silt, % sand, %

moisture content & water holding capacity)

1 day per analysis

4. Area Covered

5. Client Served

D. Biological Production NONE

A. CFA Production (Compost Fungus Activator)

B. Bio-N Mixing Plant and other organic fertilizer

a. Bio-N Production Information Sheet 5 days per 150 packs

b. Bio-N Released

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c. Organic Fertilizer

d. Bio-N Quality Control Information Sheet and

Results of Analysis

a. Collection of Samples

b. Quality Test

C. QUARANTINE SERVICES

a. VETERINARY QUARANTINE SERVICE

b. PLANT QUARANTINE SERVICE (COT.)

1. Inspection of Commodity prior to Issuance None BPI “Q” Form No. 23-

Permit-Domestic

Transport of Plants/Plant

20 minutes (depending

on the commodity and

volume)

PQS Section

2. Issuance of Phytosanitary Certificate (for

Export)

None BPI “Q” Form No. 11 1 week -do-

b. PLANT QUARANTINE SERVICE (GENSAN)

1. IMPORT

a. Received Import Permit 10.00/mt BPI “Q” Form No. 2 5 mins. PQS Section

b. Inspection of commodity prior to issuance of

certification that free from pests and diseases

30 mins. -do-

c. Request samples of commodity for laboratory

analysis

10 mins. -do-

d. Issuance of certification for release and Official

Receipt

10 mins. -do-

2. EXPORT

a. Filled-up Phytosanitary application form None BPI “Q” No. 11 1 day -do-

b. Inspection of Plants/Plant products for export None 2 hours

c. Issuance of Phytosanitary Certificate None 5 mins. -do-

3. DOMESTIC

a. Inspection of commodity prior to issuance of

Domestic Permit for domestic transport of

Plants/Plant Product/Materials

None BPI “Q” Form No. 23

Domestic permit for

transport of Plants/Plant

Product/Materials

10 mins. -do-

b. Issuance of Domestic Permit for transport None 3 mins.

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D. REGISTRATION & LICENSING SERVICES

a. FEEDS (in coordination with the AFSD, Bureau of

Animal Industry)

1. Registration of Feedmills P 450-

720/year

(depending in

the capacity)

License to

Operate (LTO)

2 days Registration and

Licensing Section

2. Registration of Feed Supplier/Dealer P 240/year License to

Operate (LTO)

2 days Registration and

Licensing Section

3. Registration of Feed Distributor P 120/year License to

Operate (LTO)

2 days Registration and

Licensing Section

4. Registration of Feed Retailer P60/year License to

Operate (LTO)

2 days

B. Veterinary Drugs (in coordination with AFSD,

Bureau of Animal Industry)

1. Registration of Veterinary Drug Outlet P240/year License to

Operate (LTO)

1 day Registration and

Licensing Section

C. Livestock and Poultry Handlers (LPH)

1. Registration of Livestock and Poultry by-

Products

P300 per

classification

License to

Operate (LTO)

1 day Registration and

Licensing Section

2. Registration of Livestock and Poultry Transport

Carrier

P500 per year License to

Operate (LTO)

1 day Registration and

Licensing Section

D. Animal Welfare Act (AWA)

1. Animal Control Facility P100/year License to

Operate (LTO)

1 day Registration and

Licensing Section

2. Cattery/Kennel/Lab. Animal Facility/Pet Shop P100/year License to

Operate (LTO)

2 days Registration and

Licensing Section

3. Veterinary Hospital/Veterinary Clinic P100/year License to

Operate (LTO)

2 days Registration and

Licensing Section

E. REGIONAL CROP PROTECTION CENTER

A. BIOLOGICAL CONTROL AGENT

PRODUCTION

NONE

1. Trichogramma Production

2. Metarhizium

3. Coccinellid Beetle

4. Earwig

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F.LABORATORY SERVICES/ REGIONAL ANIMAL

DISEASE DIAGNOSIS LAB. (RADDL), DA-RFO XII,

Lagao, General Santos City

I. Pathology

A. Gross Pathology (Necrospy) Submission of

Form/Order of

Payment

1 day per analysis RADDL Form

1. Poultry- up to 8 weeks old 50.00/head 1 day per analysis

2. Poultry- over 2 months old 75.00/head 1 day per analysis

3. Swine- up to 8 weeks old 100.00/head 1 day per analysis

4. Swine-over two months old 150.00/head 1 day per analysis

5. Swine-sow/boar 200.00/head 1 day per analysis

6. Goat 150.00/head 1 day per analysis

7. Cattle/Carabao/Horse-up to8 weeks old 200.00/head 1 day per analysis

8. Cattle/Carabao/Horse-over two months old 300.00/head 1 day per analysis

II. Parasitology -do- -do-

A. Blood Parasite Examination (BPE)

1. Direct Smear 15.00/sample 15 minutes per sample

2. Stained Smear 25.00/sample 45 minutes per sample

III. Microbiology -do- -do-

A. Water Coliform Count 300.00/sample 3 days per sample

B. Bacterial Isolation and Identification 250.00/organism 3days per analysis

IV. Serology -do- -do-

A. Enzyme Linked Immunosorbent Assay

1. Caprine Arthritis Encephalitis Test 150.00/sample 3 days per analysis

2. Avian Influenza None 2 days per analysis

B. HI Test (Hemagglutination Inhibition Test)

1. Avian Influenza None 5 days per analysis

C. Rapid Plate Test -do- -do-

1. Brucella sp. (Rose Bengal Test) 150.00/sample 30 minutes per analysis

IV. Virology -do- -do-

A. Rabies Examination (FAT) 150.00/sample 1 day per analysis

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C. QUARANTINE SERVICES

A. Veterinary Quarantine Service

1. ISSUANCE OF CLEARANCE FOR INCOMING/OUTGOING INTERNATIONAL / DOMESTIC

VESSELS

Schedule of Availability of Service

Everyday including Holidays depending on the schedule of arrival/departure as

declared/advised by the shipping lines or concern parties.

Who may avail of the Services?

All vessels & aircrafts scheduled to dock/land at the area of responsibilities

Duration: 1hour

Requirements:

Inward foreign manifest, provisions list, crew list and their personal effects to check for

any quarantinable materials in the vessel or aircraft. Other documents necessary for

quarantinable cargoes are Import Permit, Vet. Health Certificate for live animal cargo,

Mortality Certificates, vaccination certificates for pets, Sanitary Certificates for meat

and meat products, feedstuff, and other pertinent papers accompanying the cargo

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How to avail of the services:

Step Application / Client Service Provider

Duration (Under

Normal

Circumstances)

Person In Charge Fees Form

1 Advise for arrival &

request for Clearance

Give client info

sheet 5 mins. VQS Staff None None

2

Wait until the Vet.

Quarantine

Officer/Inspector finish

the review

Review manifest

other pertinent

documents for any

quarantinable

materials in the

vessel or aircraft

10 mins. Vet. Quarantine

Officer / Inspector None None

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Step Application / Client Service Provider

Duration (Under

Normal

Circumstances)

Person In Charge Fees Form

3

(During

the

arrival of

the

Vessel /

Aircraft)

Wait until the Vet.

Quarantine

Officer/Inspector finish

the boarding formalities

On-Board for

Veterinary

Quarantine

Boarding Formalities

40 mins. Depending on

the Commodity &

volume the vessel /

aircraft catered

Vet. Quarantine

Officer / Inspector None None

4 Receive Clearance Issue Clearance 5 mins. Vet. Quarantine

Officer / Inspector None

Clearance

for Incoming

/ Outgoing

Vessels &

Aircrafts

2. ISSUANCE OF DOMESTIC SHIPPING PERMITS (VET. HEALTH CERTIFICATE)

a. Commercial Shipment

Schedule of Availability of Service

Everyday including Holidays depending on the schedule of shipment

Who may avail of the Service?

Those who are bringing Live Animals, its Products and By-Products

Duration: 33 minutes

Requirements:

Accreditation as shipper or Handler’s License to the Bureau of Animal Industry (BAI)

Accreditation of Transport Carries to be used during the shipment to the BAI

Other documents required by the Regional Veterinary Quarantine Officer

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How to avail of the services:

Step Application / Client Service Provider Duration (Under Normal

Circumstances) Person In Charge Fees Form

1 Request for shipping

permit Give client info sheet 5 mins.

VQS Staff

(Encoder) None None

2

Wait until the Encoder

finish the checking of its

registration /

accreditation

Check the registration as

shipper and/or the

accreditation of transport

carriers to be used during the

shipment to the Bureau of

Animal Industry

3 mins. VQS Staff

(Encoder) None None

3

Wait until the Vet.

Quarantine Officer /

Inspector finish the

inspection of commodity

Inspection of Commodity and

evaluation of supporting

documents

20 mins. (Depending on

the commodity / volume

of live animals, animal

products & by-products)

Vet. Quarantine

Officer /

Inspector

None None

4

Receive the Shipping

Permit (Vet. Health

Certificate)

Issue the Shipping Permit (Vet.

Health Certificate) 5 mins.

VQS Staff

(Encoder) None

Shipping

Permit (Vet.

Health

Certificate)

b. Non-Commercial Shipment

Schedule of Availability of Service

Everyday including Holidays depending on the schedule of shipment

Who may avail of the Service?

Those who are bringing Live Animals, its Products and By-Products

Duration: 20 minutes

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Requirements:

Other documents required by the Regional Veterinary Quarantine Officer such as Vaccination Certificate for Dogs & Cats,

CAE Test Result for Sheep & Goats, etc.

How to avail of the services:

3. ISSUANCE OF IMPORTED COMMODITY LANDING PERMIT

Schedule of Availability of Service

Monday to Friday, 8:00am – 5:00pm

Who may avail of the Service?

Importer of Live Animals, its Products & By-Products, Feedstuff and Feed Ingredients

Duration: 6 hours and 35 minutes

Step Application / Client Service Provider

Duration (Under

Normal

Circumstances)

Person In Charge Fees Form

1 Request for shipping

permit

Give client info

sheet 5 mins.

VQS Staff

(Encoder) None None

2

Wait until the Vet.

Quarantine Officer /

Inspector finish the

inspection of

commodity

Inspection of

Commodity and

evaluation of

supporting

documents

10 mins. Depending on

the commodity /

volume of live animals,

animal products & by-

products

Vet. Quarantine

Officer / Inspector None None

3

Receive the Shipping

Permit (Vet. Health

Certificate)

Issue the Shipping

Permit (Vet.

Health

Certificate)

5 mins. VQS Staff

(Encoder) None

Shipping Permit

(Vet. Health

Certificate)

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Requirements:

Import permit

SPS Clearance

International SPS Certificate from the country of origin

Bill of lading

Other pertinent papers

NOTE: For corn, wheat, barley and oats, the BAI does not issue an Import Permit but it issues a Certificate of Company Registration

stating the purpose of importation for the above-mentioned products.

How to avail of the services:

Step Application / Client Service Provider Duration (Under Normal

Circumstances) Person In Charge Fees Form

1

Request for

Commodity Landing

Permit

Give client info sheet 5 mins. VQS Staff None None

2

Submit

accompanying

documents for

verification

Verify accompanying

documents 10 mins.

Vet. Quarantine

Officer /

Inspector

None None

3

Assist the Vet.

Quarantine Officer /

Inspector finish the

inspection of the

products

Inspect the Products

2 hrs. (Depending on

the Commodity /

Volume of the

products)

Vet. Quarantine

Officer /

Inspector

None None

4

Assist the Vet.

Quarantine Officer /

Inspector in/during the

collection of samples

Collect samples ( if

necessary)

4 hrs. (Depending on

the requirements the

BAI mandated)

Vet. Quarantine

Officer /

Inspector

None None

5

Pay the necessary

payments as

mandated by the BAI

Collect necessary fees

& Issue OR 10 mins. Collecting Officer Php00.60 / MT None

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6

Receive the

Commodity Landing

Permit

Issue commodity

Landing Permit 5 mins.

Vet. Quarantine

Officer /

Inspector

None Commodity

Landing Permit

7

Receive the 30-days

Notice of Under

Quarantine (for live

animals only)

Issue Notice of Under

Quarantine 5 mins.

Vet. Quarantine

Officer /

Inspector

None 30-days Notice of

Under Quarantine

4. ISSUANCE OF EXPORT COMMODITY CLEARANCE

Schedule of Availability of Service

Monday to Friday, 8:00am – 5:00pm

Who may avail of the Service?

Exporter of Feedstuff and Feed Ingredients

Duration:

Requirements:

Accreditation as Feedstuff and Feed Ingredients Exporter & its Feed Establishment (as Manufacturer) to the BAI

Other pertinent papers

Step Application / Client Service Provider

Duration (Under

Normal

Circumstances)

Person In Charge Fees Form

1 Request for Export

Commodity Clearance

Give client info

sheet and

validate the

information

5 mins. Vet. Quarantine

Officer / Inspector None None

2

Assist Vet. Quarantine

Officer / Inspector in the

inspection of Plant and

provide necessary

information required

Conduct Plant

inspection 2 hrs.

Vet. Quarantine

Officer / Inspector None None

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3

Assist Vet. Quarantine

Officer / Inspector in

collection of samples

Collect samples

to be forwarded

to the FAL for

Analysis

10 mins. Vet. Quarantine

Officer / Inspector None None

3 Receive Export

Commodity Clearance

Issue Export

Commodity

Clearance

5 min Vet. Quarantine

Officer / Inspector None

Export

Commodity

Clearance

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Bureau of Animal

Industry (BAI)

DA

DA RFU

Regulatory Division

16 Regional VQS Office

NVQS

BAI-VETERINARY QUARANTINE SERVICE ORGANIZATIONAL STRUCTURE

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C. Quarantine Services

Plant Quarantine Service

2. COMMODITY CLEARANCE ISSUANCE ( PORT OF COTABATO-PLANT QUARANTINE SERVICES)

Schedule of Availability of Service

= Monday to Friday, 8:00 am- 5:00 pm

Who may avail of the Service

= Exporter of Banana

What are the

Requirements?

= Export Permit

Duration : 2 hrs

How to avail of the

services:

Applicant/Client Service Provider Duration(under

Normal

circumstances)

Person In-

Charge

Fees Form

Request for Commodity

Clearance

Give the client Info Sheet & Validate Information 5 minutes Quarantine

Officer

none none

Wait until the Quarantiner

Officer finish inspecting

Inspect plant and plant products 1 hr & 45 minutes

Pay to the Cashier Process & Issue OR 5 minutes

Receive Commodity

Clearance

Issue Commodity Clearance 5 minutes

3. ISSUANCE OF PERMIT FOR DOMESTIC TRANSPORT OF PLANTS/PLANT PRODUCTS

Schedule of Availability of Service:

= Everyday including Holidays

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Who may avail of the service?

=all person/company bringing plants/plant products/planting materials for domestic transport

What are the Requirements?

= Bring the commodity (plant /plant products/planting materials) for inspection

Duration: 20 minutes (depending on the commodity and the volume of commodity)

How to avail of the service:

Step Applicant/Client Service Provider Duration(under

Normal

circumstances)

Person In-

Charge

Fees Form

1 Request Permit for Domestic

Transport of Plants/Plant

products

Give the client Info Sheet & Validate Information 2 minutes Plant

Quarantine

Officer

none none

2 Wait until the Quarantine Officer

finish inspecting

Inspect the commodity. If denied, returned to client

without permit & advise for commodity treatment

15 minutes -do- -do-

3 Receive Permit If no treatment required, issue Permit 3 minutes -do- -do-

A. Registration of Feed Establishment

Schedule of Availability of services:

Mondays to Fridays 8:00 am to 5:00 pm

Who may Avail of the Service?

a. Commercial Feed/Feed Ingredient Manufacturers

b. Suppliers/Dealers

c. Distributor/Retailers

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What are the Requirements:

a. Commercial Feed/Feed Ingredient Manufacturer:

1. Photocopy of Business Permit from Department of Trade and Industry (DTI).

2. Photocopy of Business/Mayor's Permit for the Current Year.

3. Photocopy of Environmental Compliance Certificate (ECC) from DENR.

4. Consultant Licensed Veterinarian/Chemist/Animal Nutritionist

b. Suppliers/Dealers/Distributor/Retailers

1. Photocopy of Business Permit from Department of Trade and Industry (DTI).

2. Photocopy of Business/Mayor's Permit for the Current Year.

How to Avail of the Service:

1. Secure Application Form for Registration (BAI-AFSD Form #1)

2. Fill-up BAI-AFSD Form #1 and submit all the requirements

STEP Applicant /Client Service Provider Duration Person Incharge Fees

1 Request for Form Give Form to Client 5 minutes DA-RFO XII,

Regulatory Division

none

2 Fill-up application Form Validate information 10 minutes -do- -do-

3 Accomplish the

requirements

Evaluate requirements 1 day -do- -do-

4 Submit accomplished

application form with

complete supporting

requirements attached

Evaluate accomplished

application form & supporting

documents

10 minutes Commercial Feed/Feed

Ingredient

Manufacturer=P450-P750

Suppliers/Dealers=P240

Distributor=P120

Retailer =P 60

5

Approval 30 minutes DA-RFO XII, Regional

Executive Director

-do-

6 Received Approved

Applications

30 minutes DA-RFO XII,

Regulatory Division

-do-

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B. Registration of Veterinary Drugs & Products

Schedule of Availability of services:

Mondays to Fridays 8:00 am to 5:00 pm

Who may Avail of the

Service?

Wholesaler/Distributor of Veterinary Drugs & Products

Veterinary Drugs & Products Outlet owners

What are the requirements:

1. Photocopy of Business Permit from Department of Trade and Industry (DTI).

2. Photocopy of Business/Mayor's Permit for the Current Year.

3. Licensed Veterinary Consultant

STEP Applicant /Client Service Provider Duration Person Incharge Fees Form

1 Request for Form Give Form to Client 5 minutes DA-RFO XII,

Regulatory Division

none

2 Fill-up application Form Validate information 10 minutes -do- -do-

3 Accomplish the

requirements

Evaluate requirements 1 day -do- -do-

4 Submit accomplished

application form with

complete supporting

requirements attached

Evaluate accomplished

application form &

supporting documents

10 minutes -do- Wholesaler/Distributor of

Vet. Drugs & Products=

P2,400

Veterinary Drugs &

Products Outlets= P240

5 Forward to DA-RFO XII

Regional Executive

Director's Office

Approval 30 minutes DA-RFO XII,

Regional Executive

Director

none

6 Received Approved

Applications

Give Form to Client 30 minutes DA-RFO XII,

Regulatory Division

none

Page 76: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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C. Registration of Livestock & Poultry Handlers/Accreditation of Transport Carrier

Schedule of Availability of services:

Mondays to Fridays 8:00 am to 5:00 pm

Who may Avail of the

Service?

Livestock & Poultry Dealer

Dealer of Eggs, Hides, Skin, Milk, Manure & Dung, game fowl

What are the requirements:

1. Photocopy of Business/Mayor's Permit for the Current Year (sole proprietorship)

2. Article of partnership/incorporation for partnership/corporation/cooperative/association and photocopy of SEC

3. Certificate of Attendance (seminar)

4. Photocopy of registration of Carrier (individual

carrier)

5. Photocopy of the carrier (front,side/per carrier)

STEP Applicant /Client Service Provider Duration Person Incharge Fees Form

1 Request for Form Give Form to Client 5 minutes DA-RFO XII,

Regulatory Division

none Registration/ Accreditation BAI-

Form #1

2 Fill-up application

Form

Validate information 10 minutes -do- -do-

3 Accomplish the

requirements

Evaluate

requirements

1 day -do-

4 Submit

accomplished

application form

with complete

supporting

requirements

attached

Evaluate

accomplished

application form &

supporting

documents

10 minutes DA-RFO XII,

Regulatory Division

P300/classification

P500/carrier

5 Forward to BAI for

processing/approval

Evaluate

accomplished

application form &

supporting

documents

1 hour BAI Personnel

Page 77: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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6 Release to DA-RFO

XII

Give to Client 1 hour DA-RFO XII,

Regulatory Division

D. ANIMAL WELFARE ACT (AWA)

Schedule of Availability of Service:

Mondays to Fridays 8:00 am to 5:00 pm

Who may Avail of the Service?

a. Animal Control Facility owner/operator

b. Aviary/Cattery/Laboratory Animal Facility/Pet shop

owner/operator

c. Animal show,hog/poultry farm owner

d. Veterinary Clinic owner

What are the requirements?

a. Photocopy of Business/Mayor's Permit for the Current Year

b. Photocopy of Business Name from Department of Trade & Industry (DTI)/SEC (if incorporation) and

Articles of Inc.

c. Environmental Clearance Certificate (ECC) from

DENR

d. Certificate that the owner/veterinarian has attended on AWA

How to Avail of the Service:

1. Secure application form for Registration/Accreditation (BAI-AWD Form #1)

2. Fill-up BAI-AWD Form #1 and submit all the requirements.

Page 78: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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STEP Applicant /Client Service Provider Duration

Person

Incharge Fees Form

1 Request for Form Give Form to Client 5 minutes DA-RFO XII,

Regulatory

Division

Animal control facility-

P100/year

2 Fill-up application Form Validate information 10 minutes -do- Cattery/Kennel/Lab. Animal

Facility/Pet Shop- P100/year

3 Accomplish the

requirements

Evaluate requirements 1 day -do- Circus/Carnival/Animal Show-

P500/yr

Hog Farm/Poultry Farm-

P200/yr Racetrack/Equestrian

Est-P300/yr Small Animal

show-P100/yr Stock

farm/Corral/Stockyard/Stud

Farm-P300/yr

4 Submit accomplished

application form with

complete supporting

requirements attached

Evaluate accomplished

application form &

supporting documents

10 minutes -do- Veterinary Hospital/Veterinary

Clinic-P100/yr

Wildlife Rescue Center-

P100/year Zoo-P500/yr

5 Forward to BAI for

processing/approval

Evaluate accomplished

application form &

supporting documents

1 hour BAI Personnel

6 Release to DA-RFO XII Give to Client 1 hour DA-RFO XII,

Regulatory

Division

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FRONTLINE SERVICES

A. Central Mindanao Integrated Agricultural Research Center (CEMIARC), Amas, Kidapawan City TYPE OF FRONTLINE SERVICE FEES FORMS PROCESSING TIME FORM SOURCE

1. Technical Assistance None

Approved letter of request

by RED

Depending on

availability of staff and

type of assistance

needed

Technical Staff

2. Education/ Extension Services

-do-

-do-

-do-

-do-

3. Venue for On-the-Job Training/ Hands-

on Training -do- -do-

Depending on the

availability of sleeping

quarters

-do-

4. Distribution of quality seeds and planting

materials for:

a. Seeds

Organic upland and lowland

vegetables

Certified Corn Seeds (certified)

Upland Rice Seeds (different

promising varieties)

b. Asexually propagated cacao

planting materials

c. Asexually propagated mango

planting materials

If given free:

None

P650.00/bag

None

P15.00/pc

P50.00/pc

Approved letter request by

RED & RIS by Center

Manager

Depending on the

number of laborers &

quantity of requested

items

Project In-Charge

5. Distribution of Organic Inputs

a. FFJ, FPJ, KAA, OHN

b. Vermi-compost

None

P250.00/bag

Approved letter of request

Approved RIS/ OR

Depending on the

quantity of requested

items

-do-

RESEARCH DIVISION STATIONS/FACILITIES

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I. Technical Assistance, Education/ Extension Services

Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Farmer Clients, LGUs, Other National Government & Non-Government Offices &

Students

What are the requirements : Approved Letter of Request from the DA Regional Executive Director

How to Avail of the Service :

Step Applicant/ Client Service Provider Duration (Under

Normal

Circumstances)

Person In-

Charge Fees Form

1

Send Letter of Request to

ORED or Research Division

Office

Approves request 1 day Technical Staff None

2

Coordinate with Technical

Staff, set date and venue of

meeting

Confirms

availability during

scheduled date

30 minutes -do- None

II. On-the-Job Training (OJT)/ Hands-on Training

Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Students/Farmer Clients, LGUs, Other National Government & Non-Government Offices

What are the requirements : Approved Letter of Request from the Division Chief

How to Avail of the Service :

Step Applicant/ Client Service Provider Duration

(Under Normal

Circumstances)

Person In-

Charge Fees Form

1

Send Letter of Request to Research Division Office Approves request 1 day Technical Staff None

2 Coordinate with Technical Staff, set date and

venue of training

Prepares training

module -do- -do- None

Page 81: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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III. Distribution of Quality Seeds & Planting Materials

Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Farmer Coops, LGUs, Other National Government & Non-Government Offices, Schools

& Walk-in Clients

What are the requirements : a. If given free of charge = approved Letter of Request and RIS by the Regional Executive

Director

b. If sale = Approved RIS, payment and proof of payment/ Official Receipt (OR)

How to Avail of the Service :

Step Applicant/ Client Service Provider Duration (Under

Normal

Circumstances)

Person In-

Charge Fees Form

1

If free of charge: Send Letter of

Request to ORED

Check availability of

stocks/ approves

request

1 day

APP

Coordinator/

Project In-

charge

None

If Sale: Coordinates/ check

availability of stocks

Confirms availability

of stocks

30 min Project In-

Charge

Depends on

type of crops

2 Signs RIS

Prepares and

approves RIS

1 hour Project In-

charge None

3 If sale: Pay the corresponding

amount

Issue Official Receipt

(OR)

15 min Collecting

Officer

Depends on

type of crops &

quantity

4

Presents approved request/ RIS/

OR & receives seeds/ planting

materials

Releases stocks

Depending on

quantity

Project In-

charge/ Day

Guard

None

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B. CEMIARC – Research Outreach Station (ROS) for Upland Plain, Balindog, Kidapawan

City

TYPE OF FRONTLINE SERVICE FEES FORMS PROCESSING TIME FORM

SOURCE 1. Venue for On-the-Job Training/ Hands-on Training

-do- Approved letter of request Depending on the number of OJTs &

availability of sleeping quarters Technical

Staff 2. Distribution of quality seeds and planting materials for:

a. Sexually propagated fruitcrops/ plantation crops

Mangosteen

Regular size

LPM

Lacatan Banana

Plantlets

Potted

Cardava Banana

Plantlets

Potted

b. Sexually propagated fruitcrops/ plantation crops

Lanzones

Regular size

LPM

Durian

Regular size

LPM

Rambutan

Regular size

LPM

None (If given

free of charge)

If Sale:

P50.00/pc

P150.00/pc

P7.50/pc

P15.00/pc

P7.50/pc

P15.00/pc

P50.00/pc

P150.00/pc

P50.00/pc

P150.00/pc

P50.00/pc

P150.00/pc

Approved letter of request by

RED

Approved RIS by ACC and

O.R.

Depending on the number of

availability of laborers & quantity of

seeds/ planting materials requested

Project In-

Charge/

Collecting

Officer

-do-

3. Breeding of livestock (goat & carabao) None Approved letter request by

ACC

Project In-

Charge

4. Vermi-Compost

P250.00/bag

Approved letter request by

ORED if given free

Approved RIS & O.R. if sale

-do- -do-

Page 83: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Farmer Clients, LGUs, Other National Government & Non-Government Offices,

Coops/associations&Schools

What are the requirements : Approved Letter of Request from the DA Regional Executive Director

How to Avail of the Service :

Step Applicant/ Client Service Provider Duration (Under

Normal

Circumstances)

Person In-

Charge Fees Form

1

If free of charge: Send Letter of

Request to ORED

Check availability of

stocks/ approves

request

1 day

APP

Coordinator/

Project In-

charge

None

If Sale: Coordinates/ check

availability of stocks

Confirms availability

of stocks

30 min Project In-

Charge

Depends on

type of crops

2 Signs RIS

Prepares and

approves RIS

1 hour Project In-

charge None

3 If sale: Pay the corresponding

amount

Issue Official Receipt

(OR)

15 min Collecting

Officer

Depends on

type of crops &

quantity

4

Presents approved request/ RIS/

OR & receives seeds/ planting

materials

Releases stocks

Depending on

quantity

Project In-

charge/ Day

Guard

None

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B. CEMIARC – ROS for Upland Rolling, Aroman, Carmen, Cotabato

TYPE OF FRONTLINE SERVICE FEES FORMS PROCESSING TIME FORM

SOURCE

1. Venue for On-the-Job Training/ Hands-on

Training -do- Approved letter of

request

Depending on the number

of OJTs & availability of

sleeping quarters

Technical

Staff

2. Distribution of quality seeds and planting

materials for:

a. Seeds

Vegetables (Pakbet)

Certified Corn Seeds (Certified)

b. Planting Materials

Asexually propagated Rubber

Asexually propagated Organic

Coffee

Asexually propagated pomelo

None (If given

free of charge)

If Sale:

-

P650.00/bag

P45.00/pc

P15.00/pc

P50.00/pc

Approved letter of

request by RED

Approved RIS by

ACC and O.R.

Depending on the number

of availability of laborers &

quantity of seeds/ planting

materials requested

Project In-

Charge/

Collecting

Officer

-do-

3. Rubber scions

P15.00/budstick

Approved letter of

request by RED

-do-

4. Breeding of livestock (cattle)

None

Approved letter

request by ACC

-do-

Project In-

Charge

5. Vermi-Compost

P250.00/bag

Approved letter

request by ORED if

given free

Approved RIS &

O.R. if sale

-do- -do-

Page 85: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Farmer Clients, LGUs, Other National Government & Non-Government Offices,

Coops/associations&Schools

What are the requirements : Approved Letter of Request from the DA Regional Executive Director

How to Avail of the Service :

Step Applicant/ Client Service Provider Duration (Under

Normal

Circumstances)

Person In-

Charge Fees Form

Amount

(‘000)

(Funding Source)

1

If free of charge: Send Letter

of Request to ORED

Check availability

of stocks/ approves

request

1 day

APP

Coordinator/

Project In-

charge

None

P 4,500.00

(Prov’l. Government

of Cotabato)

P 1.750.00

(BAR)

If Sale: Coordinates/ check

availability of stocks

Confirms availability

of stocks

30 min Project In-

Charge

Depends on

type of crops

2 Signs RIS

Prepares and

approves RIS

1 hour Project In-

charge None

3 If sale: Pay the corresponding

amount

Issue Official

Receipt (OR)

15 min Collecting

Officer

Depends on

type of crops &

quantity

4

Presents approved request/

RIS/ OR & receives seeds/

planting materials

Releases stocks

Depending on

quantity

Project In-

charge/ Day

Guard

None

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D. CEMIARC – ROS for Upland and Lowland, Bololmala, Tupi, South Cotabato TYPE OF FRONTLINE SERVICE FEES FORMS PROCESSING TIME FORM

SOURCE

1. Venue for On-the-Job Training/ Hands-on

Training -do-

Approved letter of

request

Depending on the number of

OJTs & availability of sleeping

quarters

Technical

Staff

2. Distribution of quality seeds and planting

materials for:

a. Seeds

Vegetables (Chop Suey)

Certified Corn Seeds (Red Cob)

Lowland rice

Registered

Certified

Soybeans

Foundation

Registered

Certified

Spices (Bulb Onion & Garlic)

b. Planting Materials

Sexually propagated coffee

Asexually propagated White Potato

Asexually propagated Cassava

None (If given

free of

charge)

If Sale:

-

P500.00/bag

P1,600.00/bag

P1,200.00/bag

P60.00/kg

P55.00/kg

P45.00/kg

None

P15.00/pc

None

P42.00/bundle

Approved letter of

request by RED

Approved RIS by

ACC and O.R.

Depending on the number of

availability of laborers &

quantity of seeds/ planting

materials requested

Project In-

Charge/

Collecting

Officer

-do-

3. Vermi-Compost

P250.00/bag

Approved letter

request by ORED if

given free

Approved RIS &

O.R. if sale

-do- -do-

Page 87: Department of Agriculture Regional Office Norfu12.da.gov.ph/images/philgeps/RFU12_Citizen_Charter.pdf · 2017-08-25 · We, the officials and employees of the Department of Agriculture

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Schedule of Availability of Service: Mondays to Fridays, 8:00a.m. – 5:00p.m.

Who May Avail of the Service : Farmer Clients, LGUs, Other National Government & Non-Government Offices,

Coops/associations&Schools

What are the requirements : Approved Letter of Request from the DA Regional Executive Director

How to Avail of the Service :

Step Applicant/ Client Service

Provider

Duration (Under

Normal

Circumstances)

Person In-

Charge Fees Source of Fund

1

If free of charge:

Send Letter of

Request to ORED

Check

availability of

stocks/

approves

request

1 day

APP

Coordinator/

Project In-

charge

None

Prob Gov’t.

Of Cot

Cy 2012

4.5M

BAR Funds

1.75M

If Sale: Coordinates/

check availability of

stocks

Confirms

availability of

stocks

30 min Project In-

Charge

Depends on

type of crops

2 Signs RIS

Prepares and

approves RIS

1 hour Project In-

charge None

3

If sale: Pay the

corresponding

amount

Issue Official

Receipt (OR)

15 min Collecting

Officer

Depends on

type of crops

& quantity

4

Presents approved

request/ RIS/ OR &

receives seeds/

planting materials

Releases stocks

Depending on

quantity

Project In-

charge/ Day

Guard

None

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