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    A

    Project Report

    ONA DETAILED STUDY OF DEPOSITORY SERVICES RENDERED BY

    PRIVATE SECTOR BANKS

    (A CASE STUDY OF ICICI, AXIS, KOTAK MAHINDRA Bank)

    Submitted To

    Kurukshetra University, Kurukshetra in partial fulfillment for the

    degree of Master In Business Administration

    (Session 2008-2010)

    UNDER THE GUIDANCE OF SUBMITTED BY

    Mr. RAMESH CHANDER DALAL (Prof.) ANKUSH VERMA

    Ms. SUNIDHI JAIN (T.A.) MBA (gen.) FINAL SEM.

    FACULTY (USM) ROLL No. - 77

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    DECLARATION

    I, Ankush Verma the student of university school of management K.U.K, studying inMBA 4th Semester have submitted a Research Project on the title DETAILED STUDY

    ON DEPOSITORY SERVICE RENDERED BY PRIVATE SECTOR BANKS for

    the partial fulfilment of the degree of Master in Business Administration (MBA) to

    Kurukshetra University, Kurukshetra. I solemnly declare that the work done by me is

    original and no copy of it has been submitted to any other University/Institution for an

    award of any other degree.

    (ANKUSH VERMA)

    .

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    ACKNOWLEDGEMENT

    With the great reverence I bow before The Almighty for blessing me with the zeal to

    successfully complete the project. It really makes me privileged to be a student of USM,

    KUK that has given me a platform to nurture my aptitude and competency required fordoing this project successfully and capably. I express my deepest gratitude and reverence

    to, Mr. RAMESH CHANDER DALAL, MBA Department for there kind consideration,

    painstaking efforts, constant encouragement and valuable advice throughout the study of

    the present research problem as well as preparation of the project report. I would like to

    thank for giving his precious time from her busy schedule to answer my queries and

    solving my problems.

    I would be failing in my duty if I do not express my thanks to my respondents whom Ivisited and who spared their valuable time to answer my questions. Last but not the least,

    my thanks to all the people who helped me in making my efforts fruitful

    (ANKUSH VERMA)

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    CONTENTS

    Page No.

    1. Introduction

    Profile of the study

    Significance of the study

    2. Objective of the study

    3. Literature Review

    4. Research Methodology

    Sampling & Sample Design

    Analytical Tools

    Data Collection

    Hypothesis Testing

    Limitations of the study

    5. Result & Discussions/Findings6. Recommendation

    7. Bibliography

    8. Annexure

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    CHAPTER1ST

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    EXECUTIVE SUMMARY

    The erstwhile settlement system on Indian Stock Exchange was also inefficient and

    increased risk, due to the time that elapsed before trades were settled. The transfer was

    by physical movement of papers. There had to be a physical delivery of securities a

    process fraught with delays and resultant risks.

    The second aspect of the settlement relates to transfer of shares in favour of thepurchaser by the company. The system of transfer of ownership was glossy inefficient

    as every transfer involves physical movement of paper securities to the issuer for

    registration, with the change of ownership being evidenced by an endorsement on

    security certificate. In many cases the process of transfer would take much longer than

    two months. Hence cases like theft, forgery, mAXISlation of certificates and other

    irregularities were rampant.

    To obviate these problems, the Depository Act ,1996 was passed, it provides for the

    establishment of depositories in securities in securities with the objective of ensuring

    free transferability with speed, accuracy and security.

    In earlier days shares are being traded in physical form .In line with the global

    phemomenan , Indian capital markets have also moved to rolling settlements on a T+2

    basis where trades are settled on the second day after trading. Now share prices are

    available on real time basis and there is no rigging in prices of shares due to transporttrading. Due to increase in use of internet and net banking invertors are now trading.

    Online thereby saving on time as well as cost coupled with trust of leading names in

    financial / banking sector.

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    CHAPTER 2ND

    CONCEPTUAL

    FRAMEWORK

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    2.1 INRODUCTION

    DEPOSITORY SYSTEM

    It is a system whereby the transfer and settlement of scripts take place not through the

    traditional method of transfer deeds and physical delivery of scripts but through modern

    system of effecting transfer of ownership of securities by means of book entry on the

    ledgers or the depository without physical movement of scripts.

    The new system thus eliminates paper work, facilitates automatic and transparenttrading in scripts, shortens the settlement period and ultimately contributes to the

    liquidity of investment in securities. This system is also known as Scriples trading

    system

    CONSTITUENTS OF DEPOSITORY SYSTEM:

    There are essentially four players in the depository system: -

    1. The Depository Participant

    2. The Beneficial Owner/Investor

    3. The issuer

    4. The Depository

    FACILITIES OFFERED BY DEPOSITORY SYSTEM :

    The following are some of important facilities offered by depository system:-

    1. Dematerialization

    2. Rematerialisation

    3. Electronic settlement of trade

    4. Electronic credit of securities allotted in public, rights and bonus issue.

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    5. Pledging or hypothecation of dematerialized securities.

    6. Freezing of demat account.

    ADVANTAGES OF DEPOSITORY SYSTEM :

    The system is expected to offer the much-awaited custodial services to Indian and Foreign

    investors together. It is likely to bring about the following benefits to various investors,

    issuing companies as well as nation:

    (A) Advantages to the Investors:

    Quick transfer of funds and securities.

    Elimination of all risks associated with physical certificates.

    Minimized chances of fraud, theft of securities.

    Statement of accounts.

    (B) Advantages to the issuer :

    Costs of registration & transfer of shares get reduced which the issuer

    company earlier incurred.

    Saving in cost involved at the time of public issues.

    Easy to attract foreign investors without any cost of issuance in overseas

    market.

    (C) Advantages to Intermediaries:

    Faster settlement

    Less risk of Bad Delivery

    Reduced chances of forgery, counterfeit certificates, loss in transit, theft etc.

    What is a Depository?

    A depository is an organization, which holds securities of investors in electronic form at

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    the request of the investors through a registered Depository Participant. It also provides

    services related to transactions in securities.

    In India, Depository Act defines a depository to mean a company formed and

    registered under Companies Act, 1956 and which has been granted a certificate ofregistration under sub section (IA) of section 12 of Securities and Exchange Board of

    India Act, 1992

    How is a depository similar to a bank?

    It can be compared with a bank, which holds the funds for depositors. A Bank

    Depository Analogy is given in the following table:

    BANK DEPOSITORY

    Holds funds in an account Hold securities in an account

    Facilitates transfer without having

    to handle money

    Facilitates transfer of ownership without having

    to handle securities

    Facilitates safekeeping of money Facilitates safekeeping of securities

    How many Depositories are registered with SEBI ?

    At present two Depositories viz.

    1. National Securities Depository Limited (NSDL) and

    2. Central Depository Services (I) Limited (CDSL) are registered with SEBI.

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    2.2 SOME IMPORTANT POINTS:

    Who is a Depository Participant ?A Depository Participant (DP) is an agent of the depository through which it

    interfaces with the investor. A DP can offer depository services only after it gets

    proper registration from SEBI. Banking services can be availed through a branch

    whereas depository services can be availed through a DP.

    What is the minimum net worth required for a depository ?

    The minimum net worth stipulated by SEBI for a depository is Rs.100 crore.

    How many Depository Participants are registered with SEBI?

    As on 31/03/2006, total of 538 DPs are registered with SEBI.

    What is required to be done if one has physical certificates with

    the same combination of names, but the sequence of names is different

    i.e. some certificates with A as first holder and B as second holder

    and other set of certificates with B as first holder and A as thesecond holder?

    In this case the investor may open only one account with A & B as the account

    holders and lodge the security certificates with different order of names for

    dematerialization in the same account. An additional form called Transposition

    cum Demat form will have to be filled in. This would help you to effect change in

    the order of names as well as dematerialise the securities.

    Can an investor operate a joint account on either or survivor

    basis just like a bank account?

    No. The demat account cannot be operated on either or survivor basis like the

    bank account.

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    Can an investor close his demat account with one DP and

    transfer all securities to another account with another DP?

    Yes. The investor can submit account closure request to his DP in the prescribed

    form. The DP will transfer all the securities lying in the account, as per theinstruction, and close the demat account.

    What would be the charges for account closure and securities

    transfer due to account closing?

    SEBI vide Circular No. MRD/DoP/Dep/Cir-22 /05 dated November 09, 2005

    advised that with effect from January 09, 2006, no charges shall be levied by a

    depository on DP and consequently, by a DP on a Beneficiary Owner (BO) when a

    BO transfers all the securities lying in his account to another branch of the same DP

    or to another DP of the same depository or another depository, provided the BO

    Account/s at transferee DP and at transferor DP are one and the same, i.e. identical

    in all respects.

    In case the BO Account at transferor DP is a joint account, the BO Account at transferee

    DP should also be a joint account in the same sequence of ownership.

    All other transfer of securities consequent to closure of account, not fulfilling the above-

    stated criteria, would be treated like any other transaction and charged as per the schedule

    of charges agreed upon between the BO and the DP.

    Whether investors can freeze or lock their accounts?

    Investors can freeze or lock their accounts for any given period of time, if so

    desired. Accounts can be frozen for debits (preventing transfer of securities out of

    accounts) or for credits (preventing any movements of hindrances into accounts) or

    for both.

    What is an ISIN?

    ISIN (International Securities Identification Number) is a unique identification

    number for a security.

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    Do dematerialized shares have distinctive numbers?

    Dematerialized shares do not have any distinctive numbers. These shares are

    fungible, which means that all the holdings of a particular security will be identical

    and interchangeable.

    What is Standing Instruction given in the account opening form?

    In a bank account, credit to the account is given only when a pay in slip is

    submitted together with cash/cheque. Similarly, in a depository account Receipt in

    form has to be submitted to receive securities in the account. However, for the

    convenience of investors, facility of standing instruction is given. If you say Yes

    for standing instruction, you need not submit Receipt in slip every time you buy

    securities. If you are particular that securities can be credited to your account onlywith your consent, then do not say yes [or tick ] to standing instruction in the

    application form.

    Is it possible to give delivery instructions to the DP over Internet and if

    yes, how?

    Yes. Both NSDL and CDSL have launched this facility for delivering instructions

    to your DP over Internet, called SPEED-e and EASI respectively. All registered

    users can use the facility after paying the applicable charges.

    Is it possible to get securities allotted in public offering directly in the

    electronic form?

    Yes, it is possible to get securities allotted to in Public Offerings directly in the

    electronic form. In the public issue application form there is a provision to indicate

    the manner in which an investor wants the securities allotted. He has to mention theBO ID and the name and ID of the DP on the application form. Any allotment made

    will be credited into the BO account.

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    How are cash corporate benefit such as dividend / interest

    received?

    The concerned company obtains the details of beneficiary holders and their

    holdings as on the date of the book closure / record date from Depositories. Thepayment to the investors will be made by the company through the ECS (Electronic

    Clearing Service) facility, wherever available. Thus the dividend / interest will be

    credited to your bank account directly. Where ECS facility is not available dividend

    / interest will be given by issuing warrants on which your bank account details are

    printed. The bank account details will be those, which you would have mentioned

    in your account opening, form or changed thereafter.

    How would one receive non-cash corporate benefit such as bonusetc.?

    The concerned company obtains the details of beneficiary holders and their

    holdings as on the date of the book closure / record date from depositories. The

    company directly into the BO account will credit the entitlement.

    Who should be contacted in case of discrepancies in corporate

    benefits?

    In case of discrepancies in corporate benefits, one can approach the company / its

    R&T Agent.

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    2.3 PROFILE

    ICICI Bank

    ICICI Bank offers a wide range of banking products and financial services to corporate

    and retail customers through a variety of delivery channels and through its specialised

    subsidiaries and affiliates in the areas of investment banking, life and non-life insurance,

    venture capital and asset management. ICICI Bank set up its international banking

    group in fiscal 2002 to cater to the cross border needs of clients and leverage on its

    domestic banking strengths to offer products internationally. ICICI Bank currently has

    subsidiaries in the United Kingdom, Russia and Canada, branches in Singapore,

    Bahrain, Hong Kong, Sri Lanka and Dubai International Finance Centre and

    representative offices in the United States, United Arab Emirates, China, South Africa

    and Bangladesh. Our UK subsidiary has established a branch in Belgium. ICICI Bank is

    the most valuable bank in India in terms of market capitalisation.

    ICICI Bank's equity shares are listed in India on the Bombay Stock Exchange and the

    National Stock Exchange of India Limited and its American Depositary Receipts

    (ADRs) are listed on the New York Stock Exchange (NYSE).

    ICICI Bank was originally promoted in 1994 by ICICI Limited, an Indian financial

    institution, and was its wholly owned subsidiary. ICICI's shareholding in ICICI Bank

    was reduced to 46% through a public offering of shares in India in fiscal 1998, an equity

    offering in the form of ADRs listed on the NYSE in fiscal 2000.

    DEMAT SERVICES:

    ICICI Bank Demat Services boasts of an ever growing customer base of over 11.5 lacs

    account holders ICICI Bank claims to offer best class services to customers. Services

    offered by ICICI Bank to its customer are:-

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    e-instructions:-

    You can transfer securities 24 hour a day, 7 days a week through internet andinteractive Voice response at a lower cost. Now with speak to transfer you can also

    transfer or pledge instructions through our customer care services.

    Consolidation Demat Account:-

    Dematerialise your physical shares in various holding patterns and consolidate all such

    scattered holdings into your primary demat account at reduced cost.

    Digitally signed Statement:-

    Receive your Account statements and bill by e-mail.

    Corporate Benefit Tracking:-

    Track your dividend, interest and bonus through your account statements.

    Mobile Requests:-.

    Access your demat account by sending SMS to enquire about holdings, transactions,

    bills and ISIN details.

    Mobile Alerts:-

    Receive SMS alerts for all debit/ credit as well as for any request, which cannot be

    processed. Dedicated customer care executives at call centre to handle all queries.

    Countrywide network of branches.

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    SCHEDULE OF CHARGES:

    Charge Head Standard Charges Frequent/sub

    brokerage chargesA/c Opening Nil NilAnnual service charges Rs.500/-(Rs. 450/- For

    customers receiving

    statements by e-mail)

    Rs.1250/-(Rs.1200/- for

    customer receiving

    statements by e-mail)Agreement Stamp Paper Rs.100/- Rs.100/-Buy-Market & Off

    market

    Nil Nil

    Sell-Market & Off

    Market(% of transactionvalue of each ISIN) Max.

    Rs.500/- for debt

    instrument-For trade done on

    www.icicidirect.com

    Nil Nil

    -For instructions

    submitted through

    internet(e-instructions)

    0.04%

    (Min Rs.10/-)

    0.02%

    (Min Rs.5/-)

    -For instructions

    submitted through call

    centre(e-inst)

    0.04%

    (Min Rs.15/-)

    0.02%

    (Min. Rs 10/-)

    -For instructions

    submitted through

    Branches

    0.04%

    (Min Rs. 30/-)

    0.02%

    (Min Rs.15/-)

    Rejection / Fails Rs. 30/- Rs.15/-Extra charges for

    processing of inst.

    Submitted on the

    execution date late

    (accepted at clients risk)

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    -For inst submitted

    through internet (e- inst.)

    Nil Nil

    -For inst submitted

    through call centre (e-

    inst.)

    Nil Nil

    -For inst submitted

    through branches

    Rs.10/- per ISIN Rs.10/- per ISIN

    Dematerialisation-For each request form Rs.35/- Rs.35/--Extra for each certificate Rs.2/- Rs.2/-Rematerialisation

    (for each Request form)

    Rs.20/- Rs.20/-

    Closure of account Nil Nil-If ICICI Bank is counter

    party

    0.02%

    (Min Rs.15/-)

    0.02%

    (Min Rs.15/-)-If ICICI Bank is not

    counter party

    0.04%

    (Min Rs.30/-)

    0.04%

    (Min Rs.30/-)Additional A/c Statement Rs.20/- Rs.20/-

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    2.4 AXIS BANK

    AXIS Bank was the first of the new private banks to have begun operations in 1994,

    after the Government of India allowed new private banks to be established. The Bankwas promoted jointly by the Administrator of the specified undertaking of the Unit Trust

    of India (AXIS - I), Life Insurance Corporation of India (LIC) and General Insurance

    Corporation Ltd. and other four PSU companies, i.e. National Insurance Company Ltd.,

    The New India Assurance Company, The Oriental Insurance Corporation and United

    Insurance Company Ltd. The Bank today is capitalized to the extent of Rs. 281.46

    Crores with the public holding (other than promoters) at 56.86 %.

    The Bank's Registered Office is at Ahmedabad and its Central Office is located at

    Mumbai. Presently the Bank has a very wide network of more than 510 branch offices

    and Extension Counters. The Bank has a network of over 2200 ATMs providing 24hrs a

    day banking convenience to its customers. This is one of the largest ATM networks in

    the country. The Bank has strengths in both retail and corporate banking and is

    committed to adopting the best industry practices internationally in order to achieve

    excellence.

    Depository Services Provided:-

    Transfer of Shares and settlements:-

    All that is required is an instrument slip from you. If you are selling securities then

    it has to be a delivery instruction slip . If you are purchasing securities it has to be a

    receipt instruction slip or standing instruction for credit.

    Receipt of Corporate Benefits:-

    Even Securities entitlements like bonus and rights can be credited to your demat a/c

    electronically. All you have to do is choose aright option in the share application

    form.

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    Holdings and Transaction Statement on E-mail:-

    AXIS provides statement of transactions of holding on the e-mail id for the clients

    registered for the service.

    Tele Depository services:-

    For customer at Mumbai and Ahmedabad this special service allows for getting

    balances of securities in voice/ fax.

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    SHEDULE OF CHARGES:-

    Charges Charges (per instruction) Basis of RecoveryA/c Opening Nil Nil

    A/c Closure Nil NilAnnual Maintenance

    Charges

    Rs. 600/- p.a. for Non AXIS Bank

    Customers

    Rs. 400/- for AXIS Bank Customer

    Rs. 250/- for senior citizens

    To be recovered

    upfront in the month of

    April to financial year

    Demat Request Rs.2.50/- per certificate

    Min Rs. 50/-

    Monthly

    Remat Request Rs. 20/- per certificate

    Min Rs. 50/-

    Monthly

    - Credit Nil Nil

    - Debit

    0.04% for value of transaction and

    minimum Rs. 21/-. Flat Rs. 21/- for

    transaction entered through speed-e

    Monthly

    Failed/ Rejected Rs. 10/- Monthly-Creation 0.02% of value Min Rs. 25/- +

    NSDL charges (Rs. 25/-)

    Monthly

    -Closure Rs.50/- Monthly

    Invocation Rs.50/- MonthlyBorrowing Rs. 50/- MonthlyLending Nil Nil

    Freezing instructions

    on speed-e

    instructions on speed-

    e

    Rs. 125/- per instruction Monthly

    2.5 KOTAK MAHINDRA BANK

    Kotak Mahindra is one of India's leading financial institutions, offering complete

    financial solutions that encompass every sphere of life. From commercial banking, to

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    stock broking, to mutual funds, to life insurance, to investment banking, the group caters

    to the financial needs of individuals and corporates.

    The group has a net worth of around Rs. 3,100 crore, employs around 9,600 people in its

    various businesses and has a distribution network of branches, franchisees,representative offices and satellite offices across 300 cities and towns in India and

    offices in New York, London, Dubai and Mauritius. The Group services around 2.2

    million customer accounts.

    Kotak Securities Limited, a subsidiary of Kotak Mahindra Bank, is the stock broking

    and distribution arm of the Kotak Mahindra Group. The company was set up in 1994

    Depository ServicesKotak Securities is a depository participant with the National Securities Depository

    Limited and Central Depository Services (India) Limited for trading and settlement of

    dematerialized shares. Since it is also in the broking business, investors who use its

    depository services get a dual benefit. They are able to use its brokerage services to

    execute transactions and its depository services to settle these.

    SHEDULE OF CHARGES :-

    Charges Charges (per

    instruction)

    Basis of recovery

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    A/c Opening Nil NilA/c Closure Nil Nil

    Annual Maintenance

    charges

    Rs. 400/- To be recovered upfront

    at the time of opening of

    accountDemat Request Rs. 3/- per certificate plus

    Rs. 25/- per request

    Monthly

    Remat Request Rs. 10/- per certificate at

    actual as levied by NSDL

    Monthly

    Transfer of SecuritiesCredit Nil NilDebit 0.04% for value of

    transaction

    min Rs.20/- per script

    Monthly

    Failed/ Rejected Not Mention NAPledge Creation 0.02% of transaction

    value

    min Rs. 50/-

    Monthly

    Lending Nil Nil

    Custody charges Nil Nil

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    DEMAT ACCOUNT :

    Demat account allows you to buy, sell and transact shares without the endless

    paperwork and delays. It is also safe, secure and convenient.

    Whats a demat account?

    Demat refers to a dematerialized account. Just as you have to open an account with a

    bank if you want to save your money, make cheque payments etc, you need to open a

    demat account if you want to buy or sell stocks. So it is just like a bank account where

    actual money is replaced by shares. You have to approach the DPs (remember, they are

    like bank branches), to open your demat account.

    Lets say your portfolio of shares looks like this: 40 of Infosys, 25 of Wipro, 45 of HLL

    and 100 of ACC. All these will show in your demat account. So you dont have to

    possess any physical certificates showing that you own these shares. They are all held

    electronically in your account. As you buy and sell the shares, they are adjusted in your

    account. Just like a bank passbook or statement, the DP will provide you with periodic

    statements of holdings and transactions.

    Is a demat account a must?

    Nowadays, practically all trades have to be settled in dematerialized form. Although the

    market regulator, the Securities and Exchange Board of India (SEBI), has allowed trades

    of upto 500 shares to be settled in physical form, nobody wants physical shares any

    more. So a demat account is a must for trading and investing.

    Why demat?

    The demat account reduces brokerage charges, makes pledging/hypothecation of shares

    easier, enables quick ownership of securities on settlement resulting in increased

    liquidity, avoids confusion in the ownership title of securities, and provides easy receipt

    of public issue allotments.It also helps you avoid bad deliveries caused by signature

    mismatch, postal delays and loss of certificates in transit. Further, it eliminates risks

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    associated with forgery, counterfeiting and loss due to fire, theft or mutilation. Demat

    account holders can also avoid stamp duty (as against 0.5 per cent payable on physical

    shares), avoid filling up of transfer deeds, and obtain quick receipt of such benefits as

    stock splits and bonuses.

    Buying & Selling

    The procedure for buying and selling dematerialised securities is similar to the

    procedure for buying and selling physical securities. The difference lies in the process

    of delivery (in case of sale) and receipt (in case of purchase) of securities.

    In case of purchase:-

    The broker will receive the securities in his account on the payout day

    The broker will give instruction to its DP to debit his account and credit investors

    account

    Investor will give Receipt Instruction to DP for receiving credit by filling

    appropriate form. However one can give standing instruction

    for credit in to ones account that will obviate the need of giving Receipt Instruction

    every time.

    In case of sale:-

    The investor will give delivery instruction to DP to debit his account and credit the

    brokers account. Such instruction should reach the DPs office at least 24 hours

    before the pay-in as other wise DP will accept the instruction only at the investors

    risk.

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    Delivery Instruction Slip

    To give the delivery one has to fill a form called Delivery Instruction Slip (DIS). DIS

    may be compared to chequebook of a bank account. The following precautions are to

    be taken in respect of DIS:-

    Ensure and insist with DP to issue DIS book.

    Ensure that DIS numbers are pre-printed and DP takes acknowledgment for the DIS

    booklet issued to investor.

    Ensure that your account number [client id] is pre-stamped.

    If the account is a joint account, all the joint holders have to sign the instruction

    slips. Instruction cannot be executed if all joint holders have not signed.

    Avoid using loose slips

    Do not leave signed blank DIS with anyone viz., broker/sub-broker.

    Keep the DIS book under lock and key when not in use.

    If only one entry is made in the DIS book, strike out remaining space to prevent

    misuse by any one.

    Demat Benefits:

    The benefits are enumerated below:-

    A safe and convenient way to hold securities;

    Immediate transfer of securities;

    No stamp duty on transfer of securities;

    Elimination of risks associated with physical certificates such as bad delivery, fake

    securities, delays, thefts etc.;

    Reduction in paperwork involved in transfer of securities; Reduction in transaction cost;

    No odd lot problem, even one share can be sold;

    Nomination facility;

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    Change in address recorded with DP gets registered with all companies in which

    investor holds securities electronically eliminating the need to correspond with each

    of them separately;

    Transmission of securities is done by DP eliminating correspondence with

    companies;

    Automatic credit into demat account of shares, arising out of

    bonus/split/consolidation/merger etc.

    Holding investments in equity and debt instruments in a account.

    Demat Conversion:

    Converting physical holding into electronic holding (dematerializing securities)

    In order to dematerialize physical securities one has to fill in a DRF (Demat Request

    Form) which is available with the DP and submit the same along with physical

    certificates one wishes to dematerialize. Separate DRF has to be filled for each ISIN

    Number.

    The complete process of dematerialization is outlined below:

    Surrender certificates for dematerialization to your depository participant.

    Depository participant intimates Depository of the request through the system.

    Depository participant submits the certificates to the registrar of the Issuer

    Company.

    Registrar confirms the dematerialization request from depository.

    After dematerializing the certificates, Registrar updates accounts and informs

    depository of the completion of dematerialization.

    Depository updates its accounts and informs the depository participant. Depository participant updates the demat account of the investor.

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    Demat Options

    Banks score over others

    Around 200 depository participants (DPs) offer the demat account facility. A

    comparison of the fees charged by different DPs is detailed below. But there are three

    distinct advantages of having a demat account with a bank quick processing,

    accessibility and online transaction. Generally, banks credit your demat account with

    shares in case of purchase, or credit your savings accounts with the proceeds of a sale on

    the third day.

    Banks are also advantageous because of the number of branches they have. Some banks

    give the option of opening a demat account in any branch, while others restrict

    themselves to a select set of branches. Some private banks also provide online access to

    the demat account. So, you can check on your holdings, transactions and status of

    requests through the net banking facility. A broker who acts as a DP may not be able to

    provide these services.

    Fees Involved:

    NOW to the crux the cost of opening and holding a demat account. There are fourmajor charges usually levied on a demat account: Account opening fee, annual

    maintenance fee, custodian fee and transaction fee. All the charges vary from DP to DP.

    Account-opening fee

    Depending on the DP, there may or may not be an opening account fee. Private banks,

    such as ICICI Bank and AXIS Bank, do not have one. However, players such as Karvy

    Consultants and the State Bank of India do so. But most players levy this when you re-open a demat account, though the Stock Holding Corporation offers a lifetime account

    opening fee, which allows you to hold on to your demat account over a long period.

    This fee is refundable.

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    Annual maintenance fee

    This is also known as folio maintenance charges, and is generally levied in advance.

    Custodian fee

    This fee is charged monthly and depends on the number of securities (international

    securities identification numbers ISIN) held in the account. It generally ranges

    between Rs 0.5 to Rs 1 per ISIN per month. DPs will not charge custody fee for ISIN on

    which the companies have paid one-time custody charges to the depository.

    Transaction fee

    The transaction fee is charged for crediting/debiting securities to and from the account on a

    monthly basis. While some DPs, such as SBI, charge a flat fee per transaction, ICICI Bank

    peg the fee to the transaction value, subject to a minimum amount. The fee also differsbased on the kind of transaction (buying or selling). Some DPs charge only for debiting the

    securities while others charge for both. The DPs also charge if your instruction to buy/sell

    fails or is rejected. In addition, service tax is also charged by the DPs. In addition to the

    other fees , the DP also charges a fee for converting the shares from the physical to the

    electronic form or vice-versa. This fee varies for both demat and remat requests. For demat,

    some DPs charge a flat fee per request in addition to the variable fee per certificate, while

    others charge only the variable fee. For instance, Stock Holding Corporation charges Rs 25as the request fee and Rs 3 per certificate as the variable fee. However, SBI charges only the

    variable fee, which is Rs 3 per certificate. Remat requests also have charges akin to that of

    demat. However, variable charges for remat are generally higher than demat. Some of the

    additional features (usually offered by banks) are:

    Some DPs offer a frequent trader account, where they charge frequent traders at lower

    rates than the standard charges.

    Demat account holders are generally required to pay the DP an advance fee for each

    account which will be adjusted against the various service charges. The account holder

    needs to raise the balance when it falls below a certain amount prescribed by the DP.

    However, if you also hold a savings account with the DP you can provide a debit

    authorisation to the DP for paying this charge.

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    Finally, once you choose your DP, it will be prudent to keep all your accounts with

    that DP, so that tracking your capital gains liability is easier. This is because, for

    calculating capital gains tax, the DP will determine the period of holding and different

    DPs follow different methods. For instance, ICICI Bank uses the first in first out (FIFO)

    method to compute the period of holding. The proof of the cost of acquisition will be the

    contract note. The computation of capital gains is done account-wise.

    How many accounts?

    If your shares are held in joint names, be sure to open the account in the same order

    of names. If X, Y and Z jointly hold 100 shares in a company and have three share

    certificates all listing X, Y and Z as the first, second and third holders respectively, one

    account will suffice.

    For different combinations of names, open separate accounts for each combination.

    If the three certificates are held as XYZ, YXZ and ZYX, three accounts are necessary.

    There is no limit to the number of accounts you can open.

    There is no limit to the number of DPs you can have accounts with.

    You can even open a multiple-sign demat account, which can be operated by

    multiple holders, like a joint savings bank account.

    You can open a demat account even before you acquire your first security.

    Opening an account

    Steps involved in opening a demat account

    First an investor has to approach a DP and fill up an account opening form. The account

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    opening form must be supported by copies of any one of the approved documents to

    serve as proof of identity (POI) and proof of address (POA) as specified by SEBI.

    Besides, production of PAN card in original at the time of opening of account has been

    made mandatory effective from April 01, 2006.

    All applicants should carry original documents for verification by an authorized official

    of the depository participant, under his signature.

    Further, the investor has to sign an agreement with DP in a depository prescribed

    standard format, which details rights and duties of investor and DP. DP should provide

    the investor with a copy of the agreement and schedule of charges for their future

    reference. The DP will open the account in the system and give an account number,

    which is also called BO ID (Beneficiary Owner Identification number).

    The DP may revise the charges by giving 30 days notice in advance. SEBI has

    rationalized the cost structure for dematerialisation by removing account opening

    charges, transaction charges for credit of securities, and custody charges vide circular

    dated January 28, 2005.

    Further, SEBI has vide circular dated November 09, 2005 advised that with effect from

    January 09, 2006, no charges shall be levied by a depository on DP and consequently,by a DP on a Beneficiary Owner (BO) when a BO transfers all the securities lying in his

    account to another branch of the same DP or to another DP of the same depository or

    another depository, provided the BO Account/s at transferee DP and at transferor DP are

    one and the same, i.e. identical in all respects.

    In case the BO Account at transferor DP is a joint account, the BO Account at transferee

    DP should also be a joint account in the same sequence of ownership.

    Required Documents

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    The extent of documentation required to open a demat account may vary according to

    your relationship with the institution. If you plan to open a demat account with a bank, a

    savings account holder has an edge over the non-account holder. In fact, banks usually

    offer additional incentives to customers who open a demat account with them.

    Along with the application form, your photographs (with co-applicants) and proof of

    identity/residence/date of birth have to be submitted. The DPs also ask for a DP-client

    agreement to be executed on non-judicial stamp paper. Here is a broad list (you wont

    need all of them though):

    PAN card

    Voters ID

    Passport Ration card

    Drivers license

    Photo credit card

    Employee ID card

    Bank attestation

    IT returns

    Electricity/ Landline phone bill

    While they only ask for photocopies of the documents, they will need the originals for

    verification. You will have to submit a passport size photograph on which you sign

    across.

    Investing Online

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    While most of us understand the benefits of investing, we often do not give enough

    importance to this process because of the hassles involved and the erroneous belief

    that it is not my cup of tea.

    This article explains how investing online can be a very easy, convenient and aninformed experience.

    Say goodbye to hassles of investing offline. . .

    When one has very little time on hand and too many options to choose from, investing

    can be a very daunting experience. One faces several issues while investing offline like

    maintaining bank and demat accounts separately and manually, lack of proper

    information, tools and advice, constant struggle with the paperwork that is generated(try filling an IPO initial public offer form manually), lack of time to plan

    investments systematically and finally keeping track of your investment portfolio and

    net worth.

    This either leads to a situation of too much dependency on someone, total inactivity or

    sometimes even taking wrong decisions while planning your investments.

    Fortunately, help is at hand through the online investing platforms. Today technologyenables you to completely plan your investing needs in the comfort of your home and at

    a time you like, all at the click of the mouse.

    All you need is a computer with an Internet connection and a subscription to a 3-in-1

    online investing account with any such service providers. Online mode of investing

    largely eliminates all major hassles of investing:

    It provides a wealth of information, analysis and tools that enable you to take moreinformed decisions,

    Virtually no paperwork involved as all transaction records are online and

    statements available in digital form,

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    You can invest anytime and from anywhere at your convenience (yes, even at

    night),

    Integrated operations between your bank account, de-mat account and trading

    accounts, and

    You can track your investment portfolio and net-worth online anytime.

    Today, the online mode allows you to invest across different asset classes like equity

    shares, mutual funds and IPOs amongst others. You can be your own master in planning

    your investments. The online mode provides you the benefit of getting up-to-date

    information and analysis, which is often sourced and compiled, in an investor friendly

    format, from some of the best information providers in their respective fields.

    You are, therefore, not only able to take more informed investment decisions but in the

    process is also able to reduce the probability of risk and improve the probability of

    earning better returns on your investments.

    Services to look out for. . .

    To start investing online you would need to register as a member for an integrated 3-in-

    1 online trading account with any of the service providers. The three accounts are:

    Trading account, which enables you to transact online,

    An Internet-enabled bank account for online money transfers with any of the banks

    with whom the online service provider has a tie-up, and

    Your demat account, where your shares will be deposited.

    Tips on choosing your online investing account:

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    Credibility and credentials of the service provider : While there are several

    service providers, for any retail investor like you, the backing of a reputed bank or

    financial institution can always provide that additional safety. Some service

    providers also have an ISO certification for their online investing portal.

    Investments that you can make online: Are you allowed to invest in equity

    shares, mutual funds, futures & options and IPOs fully through the online route or

    in only one of them? To derive the full power of online investing it is important you

    get to invest in all.

    Quality of information and content: Ensure you are getting the best information,

    research support and tools in an easy and reader-friendly manner. This would play a

    key role in taking informed investment decisions.

    Speed of order execution : Are you able to place your equity orders and receive

    quick order confirmations during peak hours or are you struggling to access the site

    just when you need it most.

    Are you getting wide array of products to choose from? A few service providers provide a

    choice of products starting from the basic (classic) account to more advanced (trading

    platforms with live and streaming market information on equity markets).

    Safety: Check for the inbuilt security features.

    Customer care: Does the service provider have a dedicated customer care cell to

    take care of your queries and problems?

    Additional features: Besides the above criteria there are a combination of several

    additional features whose importance can be determined based on your own

    investing needs - ability to sell shares next day before receiving delivery, SMS

    alerts, and intra-day trading in equities.

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    Rematerialisation

    The process of converting electronic holdings (demat shares) back into

    Physical Certificates is calledRematerialisation.

    If one wish to get back his securities in the physical form one has to fill in the RRF

    (Remat Request Form) and request his DP for rematerialisation of the balances in his

    securities account. The process of rematerialisation is outlined below:

    One makes a request for rematerialisation.

    Depository participant intimates depository of the request through the system.

    Depository confirms rematerialisation request to the registrar.

    Registrar updates accounts and prints certificates.

    Depository updates accounts and downloads details to depository participant.

    Registrar dispatches certificates to investor.

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    PLEDGE AND HYPOTHECATION

    The clients may use the securities held with NSDL as collateral to secure loans and other

    credits. In manual environment, borrowers are required to deliver pledged securities inphysical form to lender or its custodian. These securities are verified for authensity and

    often need to be transferred in the name of lender. Use of depository services for pledging

    and hypothecation the securities make the process very simple and cost effective.

    Some important points:-

    Can one pledge dematerialized securities?Yes. In fact, pledging dematerialized securities is easier and more advantageous as

    compared to pledging physical securities.

    What should one do to pledge electronic securities?

    The procedure to pledge electronic securities is as follows:

    Both investor (pledgor) as well as the lender (pledgee) must have depository

    accounts with the same depository; Investor has to initiate the pledge by submitting to DP the details of the securities to

    be pledged in a standard format ;

    The pledgee has to confirm the request through his/her DP;

    Once this is done, securities are pledged.

    All financial transactions between the pledgor and the pledgee are handled as per

    usual practice outside the depository system.

    How can one close the pledge after repayment of loan?

    After one has repaid the loan, one can request for a closure of pledge by instructing

    the DP in a prescribed format. The pledgee on receiving the repayment will instruct

    his DP accordingly for the closure of the pledge.

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    Can one change the securities offered in a pledge?

    Yes, if the pledgee [lender] agrees, one may change the securities offered in a

    pledge.

    Who would receive the corporate benefits on the pledged

    securities?

    The securities pledged are only blocked in the account of pledgor in favour of the

    pledgee. The pledgor would continue to receive all the corporate benefits.

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    TRANSACTION STATEMENTS:

    How does one know that the DP has updated the account after each

    transaction?

    The DP gives a Transaction Statement periodically, which will detail current

    balances and various transactions made through the depository account. If so

    desired, DP may provide the Transaction Statement at intervals shorter than the

    stipulated ones, probably at a cost.

    At what frequency will the investor receive his Transaction Statement

    from his DP?DPs have to provide transaction statements to their clients once in a month, if there

    are transactions and once in a quarter, if there are no transactions.

    Moreover, DPs can provide transaction statement in electronic form under digital

    signature subject to their entering into a legally enforceable arrangement with the

    BOs to this effect.

    What is to be done if there are any discrepancies in transaction

    statement?In case of any discrepancy in the transaction statement, one can contact his/her DP.

    If the discrepancy cannot be resolved at the DP level, one should approach the

    Depository.

    Whom should one contact in case of any investor complaint / problem /

    query?

    In case of any investor complaint / problem / query one may first contact his DP. If

    DP is unable to solve the complaint / problem / query one should approachconcerned depository. If one is not satisfied one may approach SEBI. One may also

    approach SEBI directly.

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    LENDING AND BORROWING :

    What is Lending and Borrowing of Securities?If any person required to deliver a security in the market does not readily have that

    security, he can borrow the same from another person who is willing to lend as per the

    Securities Lending and Borrowing Scheme.

    Can lending and borrowing be done directly between two

    persons?

    No. Lending and borrowing has to be done through an Approved Intermediary

    registered with SEBI. The approved intermediary would borrow the securities forfurther lending to borrowers. Lenders of the securities and borrowers of the securities

    enter into separate agreements with the approved intermediary for lending and

    borrowing the securities. Lending and borrowing is effected through the depository

    system.

    Can I lend the securities lying in my account?

    Yes. You can lend your securities through Approved Intermediaries registered with

    SEBI.

    How would I lend my demat securities?

    You may enter into an agreement with the approved intermediary to be a lender under

    this scheme. After that, you may lend securities any time by submitting lending

    instruction to your DP.

    How would I get back the securities lent by me?

    Intermediary may return the securities at any time or at the end of the agreed period of

    lending. Intermediary has to repay the securities together with any benefits received

    during the period of the loan.

    How would I receive the corporate benefits, which would accrue

    on these securities during the period of lending?

    The benefits will be given to the Intermediary/borrower. However, whenever the

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    securities are being returned / recalled. Intermediary/borrower will return the securities

    together with benefits received.

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    NOMINATION:

    Who can nominate?

    Only individuals holding beneficiary accounts either singly or jointly can makenomination. Non-individuals including society, trust, body corporate, karta of Hindu

    Undivided Family, holder of power of attorney cannot nominate.

    Who can be a nominee?

    Only an individual can be a nominee. A nominee shall not be a society, trust, body

    corporate, partnership firm, Karta of Hindu Undivided Family or a power of attorney

    holder.

    What is transmission of demat securities?

    Transmission is the process by which securities of a deceased account holder are

    transferred to the account of his legal heirs / nominee. Process of transmission in case of

    dematerialized holdings is more convenient as the transmission formalities for all securities

    held in a demat account can be completed by submitting documents to the DP, whereas in

    case of physical securities the legal heirs/nominee/surviving joint holder has to

    independently correspond with each company in which securities are held.

    In the event of death of the sole holder, how the successors should claim the

    securities lying in the demat account?

    The claimant should submit to the concerned DP an application Transmission Request

    Form (TRF) along with the following supporting documents

    In case of death of sole holder where the sole holder has appointed a nominee:

    Notarized copy of the death certificate In case of death of the sole holder, where the sole holder has not appointed a

    nominee: Notarized copy of the death certificate

    Any one of the below mentioned documents

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    Succession certificate

    Copy of probated will

    Letter of Administration

    The DP, after ensuring that the application is genuine, will transfer securities to the accountof the claimant.

    The major advantage in case of dematerialized holdings is that the transmission formalities

    for all securities held with a DP can be completed by interaction with the DP alone, unlike

    in the case of physical share certificates, where the claimant will have to interact with each

    Issuing Company or its Registrar separately.

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    CHAPTER

    3RD

    LITERATURE

    REVIEW

    LITERATURE REVIEW

    After the formulation of the problem, a brief summary of it should be written down and the

    researcher should have to do its extensive literature survey connected with the problem. For

    this purpose, abstracting and indexing journals and published or unpublished bibliographies

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    are first place to go Academic Journals, Conference proceedings, reports etc. must be

    tapped depending upon nature of the problem. The literature for this project will include

    various newspapers, magazines

    Economic Survey 1for the information regarding the depository services by

    depository participants. In the external sector of the Economic survey the trends

    over the period of time are given.

    RBI bulletin 2 for the information regarding the demat services of different

    banks over the period of last years.

    C.R Kothari 3 The information regarding the basics of research and researchmethodology, what are the different types of research designs, what is problem

    statement, what are the sources of data collection and what are the methods of data

    collection is given in this section.

    S.P Gupta 4. The information regarding the statistical tools and their

    limitations in different fields the research is given in this section. This section

    explains why to use correlation and what are the situations in which correlation canbe used, and what does correlation means.

    Hooda R.P.5, Statistics for Business and Economics to have information

    regarding various statistical tools applied like time series, correlation, and

    hypothesis.

    S.R rawat 6, information regarding various statistical tools applied like time

    series, correlation, and hypothesis.

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    S.P Gupta 7. , To have information regarding depositories in India, for the

    information regarding the depository services by depository participants. In the

    external sector of the Economic survey the trends over the period of time are given

    Hooda R.P 8, statistical tools and their limitations in different fields the

    research is given in this section.

    C K. Gupta9, Financial Institutions And Markets, Kalyani Publications, New

    Delhi To have information regarding depositories in India

    Bhole L.M.10, Management of Financial institutions, Tata MC Graw Hill,2000 To have information regarding dematerialization and rematerialisation

    process.

    Khan M.Y.11 , the information regarding the depository services by

    depository participants. In the external sector of the Economic survey the trends

    over the period of time are given

    Sashi K. Gupta 12, Financial Institutions And Markets, KalyaniPublications, New Delhi (Pg.6.1-6.40)

    Sharma L.M 13,the information regarding the depository

    services. .Punithawathy Pandian, Security Analysis and Investment

    Management.

    http://www.icicibank.com/pfsuser/aboutus/overview/overview.htm 15 this site has

    been used to get information regarding icici bank.

    http://www.dfcb.com/aboutus/general/default.htm 16 it is being used to get

    information regarding.

    http://www.AXISbank.com/Banking/bank.asp 17 to collect information of AXIS

    bank.

    http://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://www.dfcb.com/aboutus/general/default.htmhttp://www.utibank.com/Banking/bank.asphttp://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://www.dfcb.com/aboutus/general/default.htmhttp://www.utibank.com/Banking/bank.asp
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    http://www.turionbop.co.in/site/aboutus.html 18 to collect information regarding the

    profile of private companies.

    http://www.kotak.com/Kotak_GroupSite/aboutus/default.htm 19to get information

    regarding the Kotak Mahindra group this site is being used.

    http://www.hdfcsec.com/basics/index.php?section=6 20 To get information

    regarding the various dematerialized securities of bank this site is being used.

    http://www.nseindia.com/ 21 In order to get information regarding national stock

    exchange of India this site is used.

    http://content.icicidirect.com/home.asp 22 information regarding the demat

    securities of ICICI bank this site is being used.

    http://www.icicibank.com/pfsuser/aboutus/overview/overview.htm 23

    to collect information of bank

    http://wwwaxisbank.com/aboutus/general/default.htm 24 to collect

    information of bank .To get information regarding the various dematerialized

    securities of bank this site is being used

    http://www.nse.com/basics/index.php?section=6 25 to collect information

    of stock market

    http://content.icicidirect.com/home.asp 26To get information regarding the

    various dematerialized securities of bank this site is being used

    www.financeindia.com 27 information regarding demat investment.

    www.investmentzone.com 28 to get information regarding national stock

    exchange of India this site is used.

    www.indiansharemarket.com/ 29 To get information regarding the various

    dematerialized securities of bank this site is being used

    http://www.nseindia.com/ 30 to get information regarding national stock

    exchange of India this site is used.

    http://www.crisil.com/home.asp 31 this site has been used to get information

    regarding ranking

    http://www.moneycontrol.com/ 32 gets information regarding icici bank.

    http://www.turionbop.co.in/site/aboutus.htmlhttp://www.kotak.com/Kotak_GroupSite/aboutus/default.htmhttp://www.hdfcsec.com/basics/index.php?section=6http://www.nseindia.com/http://content.icicidirect.com/home.asphttp://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://wwwaxisbank.com/aboutus/general/default.htmhttp://www.nse.com/basics/index.php?section=6http://content.icicidirect.com/home.asphttp://www.financeindia.com/http://www.investmentzone.com/http://www.indiansharemarket.com/http://www.nseindia.com/http://www.crisil.com/home.asphttp://www.moneycontrol.com/http://www.turionbop.co.in/site/aboutus.htmlhttp://www.kotak.com/Kotak_GroupSite/aboutus/default.htmhttp://www.hdfcsec.com/basics/index.php?section=6http://www.nseindia.com/http://content.icicidirect.com/home.asphttp://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://wwwaxisbank.com/aboutus/general/default.htmhttp://www.nse.com/basics/index.php?section=6http://content.icicidirect.com/home.asphttp://www.financeindia.com/http://www.investmentzone.com/http://www.indiansharemarket.com/http://www.nseindia.com/http://www.crisil.com/home.asphttp://www.moneycontrol.com/
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    http://www.marketmaker.com/ 33 this site has been used to get information

    regarding icici Kotak, axis bank.

    CHAPTER

    http://www.marketmaker.com/http://www.marketmaker.com/
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    4TH

    RESEARCH

    METHODOLOGY

    4.1 SIGNIFICANCE OF STUDY:

    This study can be helpful for knowing about the number of depository services which

    can help in increase in number of opening of demat accounts with the different

    depository participants. After getting the knowledge about the charge structure ofvarious Private Sector Banks, one can easily compare the charges and select one

    participant according to their requirement.

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    It will help in Comparing of Depository services offered by Private Sector

    Banks and thus by comparing the charges one can easily select one according to his/her

    needs.

    It will be helpful in helping bankers to maintain customer relationship with their

    customers as customers are highly attracted by this service. This helps them to gain a

    wider share of the customer wallet.

    It will also helpful in knowing more about the various depository services

    provided by different Depository Participants.

    It will also helpful in determining the various benefits of holding DematAccounts.

    It will also helpful in increasing the focus on Private Banking, it would be

    necessary for the banks to build capabilities in the areas of equity advisory etc.

    It will also helpful for the investors to look for a best Depository Participants

    offering the various depository services.

    The most important part is to look for the hidden cost, as the financial service industry is

    really famous for hiding a host of fees and charges under the complex jargons of bulky

    terms. So this study helps in clear comparison of various costs such as account opening

    cost, a/c maintenance cost, pledging and lending costs and many more.

    4.2OBJECTIVE OF STUDY:

    The objective of the research means the purpose for which the research is being carried out.

    The objectives of this research are as follows:

    Primary Objective:-

    1. The primary objective of our report is to impart a comparative and analytical study

    of the depository and online share trading services of private sector banks in India

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    2. Basic understanding of the manner in which they function in this competitive

    environment the products and services offered by Private Sector Banks entire

    process of share transactions and account openings and brokerage charged and

    different software used to facilitate the trading process. To know about the benefits

    derived from such system.

    Secondary Objective: -

    Apart from understanding the stock Exchange terminologies or jargons, we also aimed

    about reading of market conditions, the feasibility and growth of depository services of

    various depository participants in India. The client servicing offered by the online share

    trading sites in real market situations.

    4.3RESEARCH METHODOLOGY:-

    Research in common parlance refers to a search for knowledge. One can also define

    research as a scientific and systematic search for pertinent information on a specifictopic. Infact, research is an art of scientific investigation.

    RESEARCH DESIGN

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    At the outset may be noted that there are several ways of studying and

    tackling a problem. The formidable problem that follows the task of defining the

    research problem is the preparation of the design of research project popularly known as

    research design.

    Decision regarding what, where, when, how much, by what means concerning an

    enquiry or a research study constitute a research design. A research design is an

    arrangement of conditions for collection and analysis of data in a manner that aims to

    combine relevance to research purpose with economy in procedure. More explicitly the

    designing decision happened to be in respect of following

    What is study about?

    Why is study being made? Where will the study be carried out?

    What type of data is required

    What will be the sample design?

    How will the data be collected?

    How will the data be analyised?

    TYPES OF RESEARCH

    DESIGN

    EXPLORATORYRESEARCHDESIGN

    DESCRIPTIVE&

    DIAGNOSTICRESEARCH DESIGN

    EXPERIMENTALRESEARCHDESIGN

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    EXPLORATORY RESEARCH DESIGN: -

    Exploratory research design is termed as formulating researchstudies. The main purpose of study is that of formulating a problem. The major

    emphasis in such study is on discovery of new ideas and insights. As such the research

    design appropriate for such studies must be flexible enough to provide opportunity for

    considering different aspects of problem.

    DESCRIPTIVE AND DIAGNOSTIC RESEARCH DESIGN: -

    Descriptive research design are those design which are

    concerned with describing the characteristics of particular individual or of the group

    Whereas diagnostic research studies determine the frequency

    with which something occurs or its association with some else. In descriptive and

    diagnostic study the researcher must be able to define clearly what he wants to measure

    and must find adequate method for measuring it.

    EXPERIMENTAL RESEARCH DESIGN: -

    These are those studies where the researcher tests the hypothesis

    of casual relationship between variables. Such study requires procedure that will not

    only reduce biasness and increase reliability but will permit drawing influence about

    casuality. Usually experiments meets this requirement, hence these research designs are

    prepared for experiment.

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    Research design in study: -

    In the study I have apply descriptive research design. As descriptive

    research designis the description of state of affairs, as ix exists at present. In this type

    of research the researcher has no control over the variables; he can only report what ahs

    happened or what is happening.

    4.4 DATA COLLECTION

    After the research problem has been identified and selected the next step is to

    gather the requisite data. While deciding about the method of data collection to be used

    for the the researcher should keep in mind two types of data VIZ. primary andsecondary

    TYPES OF DATA

    PRIMARYDATA SECONDRYDATA

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    PRIMARY DATA: -The primary data are those, which are collected afresh and

    for the first time, and thus happened to be original in character. We can obtain primary

    data either through observation or through direct communication with respondent in one

    form or another or through personal interview.

    SECONDARY DATA: -

    The secondary data on the other hand, are those which

    have already been collected by someone else and which have already been passed

    through the statistical processes. When the researcher utilizes secondary data then he

    has to look into various sources from where he can obtain them. For e.g. Books,

    magazine, newspaper, Internet, publications and reports.

    METHODS USED IN STUDY: -

    METHODS OF PRIMARY DATA

    OBSERVATIONMETHOD

    QUETIONAIREMETHOD

    INTERVIEWMETHIOD

    SCHEDULEMETHOD

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    I will collect the data through the secondary sources such As

    Books

    Magazines

    Newspapers

    Internet

    CHAPTER

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    5TH

    DATA ANALYSIS &

    INTERPRETATION

    STATISTICAL TOOL AND DATA ANALYSIS.

    CORRELATION

    For analyzing the data I will use correlation and Trend analysis. I will use correlation for

    knowing the relationship between the Income levels and numbers of demat account

    opened.

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    I will use correlation to check whether there is any correlation exists between income levels

    and numbers of demat account opened.

    In the correlation I will be using Karl Pearsons coefficient of correlation in which

    r = xy / x2 y2

    for analyzing the data I will be using the software of XLSTAT.

    Income

    Total No of

    Demat Account

    (Y)

    Mid point

    (X) x y x2 y2 xy0-10,000 470 5000 -25000 -568 625 322624 1420010,000-20,000 750 15000 -15000 -288 225 82944 432020,000-30,000 1028 25000 -5000 -10 25 100 5030,000-40,000 1140 35000 5000 102 25 10404 51040,000-50,000 1250 45000 15000 212 225 44944 318050,000 & above 1590 55000 25000 552 625 304704 13800TOTAL 1750 765720 36060

    r = xy / x2 y2 r = 36060

    1750 765720

    r = 0.98

    r = 0.98 (approx.)

    Where, r = rank coefficient of the correlation

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    So, there is a high degree correlation between Income and total no of demat account

    opened in private sector banks and conclude that due to increase in income no. of

    demat a/c opened also increase.

    Since the correlation coefficient calculated lies within the limits I.e. -1 to +1. Hence we can

    conclude that the correlation is significant. The variables are positively or directly

    correlated.

    Correlation between level of income and no. of Demat

    A/c . Opened with ICICI Bank

    Correlation b/w level of income and no. of Demat Account Opened with ICICI Bank:

    Income

    No of Demat

    Account (Y)

    Mid point

    (X)

    x y x2 y2 xy0-10,000 22 5000 -25000 -32 625 1024 80010,000-20,000 35 15000 -15000 -19 225 361 28520,000-30,000 50 25000 -5000 -4 25 16 2030,000-40,000 62 35000 5000 8 25 64 40

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    40,000-50,000 69 45000 15000 15 225 225 22550,000 & above 86 55000 25000 32 625 1024 800TOTAL 1750 2714 2170

    r = xy / x2 y2

    r = 2170

    1750 2714

    r = 0.99

    Since the correlation coefficient calculated lies within the limits i.e. -1 to +1.Hence we can conclude that there is high degree of correlation b/w the

    variables.

    Correlation between level of income and no. Of Demat

    A/c. Opened with AXIS Bank:

    Income

    No of Demat

    Account (Y)

    Mid point

    (X)

    x y x2 y2 xy0-10,000 15 5000 -25000 -24 625 576 60010,000-20,000 22 15000 -15000 -17 225 289 25520,000-30,000 35 25000 -5000 -4 25 16 2030,000-40,000 44 35000 5000 5 25 25 2540,000-50,000 58 45000 15000 19 225 361 28550,000 & above 60 55000 25000 21 625 441 525

    TOTAL 1750 1708 1710

    r = xy / x2 y2

    r = 1710

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    1750 1708

    r = 0.989

    Thus there is also highly positive correlation b/w income level and no of a/c opened

    with AXIS.

    HYPOTHESIS TESTING

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    TREND ANALYSIS :

    Time series :

    The set of data collected on the basis of time is called as time series. Under time series

    there are two types of variables:

    (1) Independent variables (this represents time)

    (2) Dependent variables (this represents the changes taken place in the value of data with

    the passage of time)

    XLSTAT 7.1 - Correlation Tests

    Significance level: 0.05

    Pearson's correlation coefficient test (parametric test):

    Observed value 0.985

    Two-tailed p-value 0.000Alpha 0.05

    Decision:In other words, the correlation is significant.

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    A set of data depending on the time is called time series.

    -Kenny & Keeping

    Utility of time series:

    The study of time series has great importance in economic and business world which

    is illustrated by the following points:-

    1. To study thepast behavior of data:

    2. Toforecast future behavior:

    3. Estimation of trade cycle:

    4. Universal utility:

    5. Study of present variations

    Methods of measuring trend::

    1. Free hand curve method

    2. Semi average method

    3. Moving average method

    4. Least square method

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    Trend Analysis

    010,00020 00030,00040,00050,00060,00070,00080,000

    2005 2006 2007 2008 2009years

    no.

    of

    de

    mata/c

    Actual valuesPredicted values

    With the help of this trend analysis we can predict future values like for the year2007;

    Here X=3, Y= 9932.6 + 2194.5(3)

    = 16,516.1

    Calculations are shown in Annexure 1

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    Comparative Table of Demat A/c Charges of ICICI, AXIS, KOTAK

    MAHINDRA Bank

    Banks:- ICICI AXIS Kotak Mahindra

    Annual

    Maintenance

    Charges

    Rs.500/- Rs.400/-normal

    and

    Rs.250/- senior

    citizens

    Rs.400/-

    Debit Instruction Rs.10/- per ISIN 0.04% of value

    or minimumRs.15/-

    0.04% of value

    or minimumRs.20/-

    Dematerialization Rs.35/-+ Rs.22/-

    per certificate

    Rs.2.5/- per

    certificate Min

    Rs.50/-

    Rs.25/- +Rs.3/-

    per certificate

    Rematerialisation Rs. 20/- per

    certificate

    Rs. 20/- per

    certificate Min

    Rs.50/-

    Rs.10/- per

    Certificate

    Pledge Creation 0.02% Min

    Rs.15/-&

    0.04% min.Rs.

    30/-

    0.02%+

    Rs.25/-+Rs.25/-

    NSDL Charges

    0.02% min

    Rs.50

    Closure Same as above Rs.100/- Same as aboveFailed Instruction Rs.30/- Rs.10/- Not Mentioned

    SERVICES ON OFFER:-

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    ICICI AXIS Kotak

    MahindraVoice

    Instructions

    Yes No No

    E-Statement Yes Yes YesSMS Alerts Yes No NoMobile

    Advice

    Yes No No

    View

    Statement on

    net

    Yes Yes Yes

    Speed-e Yes Yes Yes

    ICICI Bank clearly enjoys lead over other banks in terms of the services

    they offer to Demat Customers

    LIMITATIONS:

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    Probably the time and money constraints can affect my research

    Lack of knowledge about the topic.

    Dependency too much on secondary data for conducting the research that is

    insufficient for the research.

    Difficulty in collection of the data.

    Study is conducted in limited area only.

    RESULTS& FINDINGS

    1. Annual maintenance charges of all banks are equal except AXIS and Kotak

    Mahindra wherein the AMC charges are a bit lower at Rs.400/- as compared to

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    Rs.500/- charge by other DPs. Also AXIS Bank is offered special charges to senior

    citizens at AMC of Rs. 250/-.

    2. Debit Instruction charges are lowest @ Rs. 10/- per ISIN in case of ICICI bank

    followed by Kotak, AXIS that is costliest in min charges at Rs.25/-.

    3. Demat Charges are more or less same for all the banks but AXIS bank is a bit

    costlier and minimum charges are highest at Rs. 50/-

    4. AXIS Bank is again costliest at monthly Rs. 50/- And Rs. 20/- per certificate for

    demat as compared to Rs 10/- (Actual Charges of NSDL) charged by Kotak

    Mahindra

    5. For failed instructions ICICI is charging highest followed by AXIS

    In the nut shell we can say that all banks are charging more and less same to thecustomers If bank is charging less in selling then they are charging higher amount in

    Demat or Remat of Securities thereby bringing a balance in tariff structure as compared

    with other banks.

    I have also find the comparison among three banks.

    After analyzing all the parameters I find the results that the services offer by the

    icici bank is better then axis and the Kotak bank.

    RECOMMENDATIONS: -

    To attract the more capital from the country, the govt. procedure regarding setting

    of new projects should be simplified. However the Govt. announced several policy

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    measures in order to remove the constraints. It is hoped that this will benefit the

    Investors.

    Technology should be upgraded. There should be programmes for depository

    services improvement and programmes for error control. So that the cost ofproduction of the services can be reduced. Reduction in cost will in turn make the

    Indian economy competitive in the international market

    Dematerialization & Rematerialisation facilities should be proper established by the

    all banks.

    Annual maintenance charges should be in that manner so that the customer cannot

    skip from first service provider to second.

    Now with the advent of new and easy technology more and more market players

    are moving into the area of depository and online trading. Majority of big brokers,

    online trading portals and technologically superior banks are offering demat

    services to their clients. Some of them are also moving up in the value chain by

    offering online trading services. So the policy of the services provider should be

    according to the market conditions

    BIBLIOGRAPHY :

    BOOKS: -

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    C.R Kothari, Research Methodology, Wishwa Parkashan, 2nd

    Edition (Pg. 39-67 & 117-157).

    S.P Gupta. Statistical Methods, 30th edition, Sultan Chand &sons

    Hooda R.P,Indian Financial System, Tata MC Graw Hill, 2000 Bhole L.M., Management of Financial institutions, Tata MC Graw Hill, 2000

    Khan M.Y., , Indian Financial System, Tata MC Graw Hill, 2000

    Sashi K. Gupta, Financial Institutions And Markets, Kalyani

    Publications, New Delhi (Pg.6.1-6.40)

    Bhole L.M., Management of Financial institutions, Tata MC Graw

    Hill, 2000

    Punithawathy . Security Analysis and Investment Management.

    JOURNALS & NEWSPAPERS

    Economic Survey 2005-06, EXTERNAL SECTOR (page no.-131,160)

    RBI bulletin, INDIAN TRADE (page no.-887)

    M Narasimhulu And Irfana Samdani Southern Economist July 2006, TrendsAnd Pattern Of Fdi In India (page no. 24-28)

    SANJEEV KUMAR, Icfai Reader JULY 2006 FDI AND FII(Page no.-35-40)

    Ms sidhu & lavleen kaur, southern economist dec 2005, market India someissues (page no.27-30)

    M.Narasimhulu And Irfana Samdani, INDIAN JOURNAL Of Finance, AStudy Of banks (Page No.51-60)

    S.narashima chary and v. Gangadhar, INDIAN JOURNAL OF FINANCE,D Mat services in India (page no.51-60)

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    http://www.dfcb.com/aboutus/general/default.htm

    http://www.utibank.com/Banking/bank.asp. http://www.turionbop.co.in/site/aboutus.html

    http://www.kotak.com/Kotak_GroupSite/aboutus/default.htm

    http://www.hdfcsec.com/basics/index.php?section=6

    http://www.nseindia.com/.

    http://content.icicidirect.com/home.asp

    http://www.icicibank.com/pfsuser/aboutus/overview/overview.htm

    http://wwwaxisbank.com/aboutus/general/default.htm

    http://www.nse.com/basics/index.php?section=6

    http://content.icicidirect.com/home.asp

    www.financeindia.com.

    www.investmentzone.com

    www.indiansharemarket.com

    http://www.nseindia.com/ http://www.crisil.com/home.asp

    http://www.moneycontrol.com/

    http://www.marketmaker.com/.

    ANNEXURE-1

    Year

    Total no of Demat A/c

    Opened (Y) X XY X2

    http://www.dfcb.com/aboutus/general/default.htmhttp://www.utibank.com/Banking/bank.asphttp://www.turionbop.co.in/site/aboutus.htmlhttp://www.kotak.com/Kotak_GroupSite/aboutus/default.htmhttp://www.hdfcsec.com/basics/index.php?section=6http://www.nseindia.com/http://content.icicidirect.com/home.asphttp://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://wwwaxisbank.com/aboutus/general/default.htmhttp://www.nse.com/basics/index.php?section=6http://content.icicidirect.com/home.asphttp://www.financeindia.com/http://www.investmentzone.com/http://www.indiansharemarket.com/http://www.nseindia.com/http://www.crisil.com/home.asphttp://www.moneycontrol.com/http://www.marketmaker.com/http://www.dfcb.com/aboutus/general/default.htmhttp://www.utibank.com/Banking/bank.asphttp://www.turionbop.co.in/site/aboutus.htmlhttp://www.kotak.com/Kotak_GroupSite/aboutus/default.htmhttp://www.hdfcsec.com/basics/index.php?section=6http://www.nseindia.com/http://content.icicidirect.com/home.asphttp://www.icicibank.com/pfsuser/aboutus/overview/overview.htmhttp://wwwaxisbank.com/aboutus/general/default.htmhttp://www.nse.com/basics/index.php?section=6http://content.icicidirect.com/home.asphttp://www.financeindia.com/http://www.investmentzone.com/http://www.indiansharemarket.com/http://www.nseindia.com/http://www.crisil.com/home.asphttp://www.moneycontrol.com/http://www.marketmaker.com/
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    2003 5,294 -2 10,588 42004 7,775 -1 -7,775 12005 10,310 0 0 02006 12,260 1 12,260 12007 14,024 2 28,048 4

    Total 49,663 0 21,945 10The equation of the straight line is Y= a+bX

    Since, X= 0,a = Y/ N ,b = XY/X2

    Putting values we get,

    a= 49,663/5 = 9932.6

    b= 21,945/10 = 2194.5

    Hence the equation of straight line trend is Y= 9932.6 + 2194.5X

    Origin=2004; X units one year.

    For X=-2, Y= 9932.6 + 2194.5 (-2) = 5543.6

    X=-1, Y= 9932.6 + 2194.5 (-1) = 7738.1

    X= 0, Y= 9932.6 + 2194.5(0) = 9932.6

    X=1, Y = 9932.6 + 2194.5(1) = 12127.1

    X =2, Y = 9932.6 + 2194.5(2) = 14321.6

    REGRESSION

    yearTotal three banksd.mat acc(lackh)

    Total three banksTrading(crore)

    2003 42 90

    2004 48 112

    2005 65 145

    2006 87 183

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    2007 118 220

    XLSTAT 7.1 - Nonlinear Regression - 6/1/2005 at 10:16:46 PM

    Dependent variable: workbook = Book1 / sheet = Sheet1 / range = $E$9:$E$13 / 5 rows and 1 column

    Explanatory variables: workbook = Book1 / sheet = Sheet1 / range = $D$9:$D$13 / 5 rows and 1 columnUniform weighting (default)

    No missing values

    Goodness of fit coefficients:

    R (coefficient of correlation) 0.999

    R (coefficient of determination) 0.998

    SSR 17.117

    Model parameters:

    Parameters Value Standard deviation

    pr1 1322.393 62985.935

    pr2 0.169 11.513

    pr3 2.984 1320.848

    pr4 -1830.416 183394.883

    ObservationsWeights d.mat trading trading (Model) Residuals Standardized residuals

    Obs1 1 42.000 90.000 91.908 -1.908 -0.461Obs2 1 48.000 112.000 108.766 3.234 0.782

    Obs3 1 65.000 145.000 146.713 -1.713 -0.414

    Obs4 1 87.000 183.000 182.738 0.262 0.063

    Obs5 1 118.000 220.000 219.880 0.120 0.029

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    Observations and fitted model

    0

    50

    100

    150

    200

    250

    40 50 60 70 80 90 100 110 120

    d.mat

    trading / Standardized residuals

    -0.6

    -0.4

    -0.2

    0

    0.2

    0.4

    0.6

    0.8

    1

    0 50 100 150 200 250

    trading

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    d.mat / Standardized residuals

    -0.6

    -0.4

    -0.2

    0

    0.2

    0.4

    0.6

    0.8

    1

    40 50 60 70 80 90 100 110 120

    d.mat

    Standardized residuals

    -1 -0.8 -0.6 -0.4 -0.2 0 0.2 0.4 0.6 0.8 1

    Obs1

    Obs2

    Obs3

    Obs4

    Obs5

    Standardized residuals

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