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Derek O’Halloran15th March 2006
Improving Service, Delivering on Efficiency
Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
Organisational Goals
Deliver Quality Service
Improve Efficiency
Compliance / Legislation
Policy / Initiatives / Targets
Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
Role of Data - Functional
Delivering products or services to someone, somewhere
Public & Private SectorCase history, contact history, account detailsBoundary, GIS and Demographic data
Role of Data - Functional
87% of organisations use data to
make decisions
Ideal and reality gap of data accuracyEffective data management should be de facto
Role of Data – Technical
New Technology – Old Processes
New Technology – Old Data
Applications ‘house’ dataData is internal representation of customers
Data changes every second
Every day:
18,000 people move house 1,900 people die 1,300 people register with the TPS 650 people register with the MPS
Database quality degrades by average 14% per annum
The importance of data
Over 80% of organisations say inaccurate data costs them money
Inaccurate data costs every time it is usedAccurate data decays if not maintainedAn effective data management strategy
= best practice= sound commercial sense
Source: NOP World research and Royal Mail
Public Relations
Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
Data Management - General
Legacy Data Cleaning
Data Maintenance
Data Migration
Using Data for Analysis & Reporting
Data Enhancement – Facilitating Processes
Data Management - General
Legacy Data
Data Maintenance
Data Migration
Using Data for Analysis & Reporting
Data Enhancement – Facilitating Processes
QuickAddressBatch
Agenda
Organisational Goals in the Public Sector
Citizen’s Data – Roles and Challenges
Data Management Issues – General
Data Management Issues – Northern Ireland
Data Management - NI
Townlands data
GIS related data
Unique Identification of Properties
Data Management - NI
Townlands data
GIS related data
Unique Identification of Properties
QuickAddressBatch
With Pointer
QuickAddress Batch
Cleaning and correcting business and residential contact recordsComparing your data to
Pointer PlusRoyal MailUK Electoral RollExperian Business DataSuppression Files
Keep records correct over time
Legacy Data Cleansing
Example: NHS Scotland CHI Database11 million records to 5 million
Capturing Data – From now onWhat about legacy data stores?
Legacy DataIncomplete recordsDuplicate recordsDiffering / inconsistent formatting
Legacy Data Cleansing
Data Maintenance
Example: DVLA use QAS to clean 50 million records on a nightly basis
Keep track of changes:Property changesElectoral Register changesPostcode changes
Data Migration
Example: NIE cleaned and re-formatted 1 million records before
moving them across to their new billing system
Example: Northern Bank – Danske Bank1 year to M-Day1m+ records to new banking
and web-based platforms
Reporting & Analysis
Example: Northern Ireland Statistics & Research Agency
“We use QAS to standardise addresses from various data-sets to allow them to be merged and produce reports. QAS has greatly enhanced our ability to do
that. This has enabled vital research to be carried out.”
Data Enhancement
New in for QuickAddress Batch v5“Goneaways”NCOA – National Change of AddressMortality files
Launching a Bureau Service from your desktop
Power & Flexibility
Townlands Data
Vital Information for Northern IrelandNot in Royal Mail PAF
Essential for delivery of servicesAmbulanceUtilitiesRoads
Pointer UPRN
UPRN provides single standard key unique to each property in Northern Ireland.
Facilitate data-cleansing and de-duplicationAssist in building accurate customer accounts Facilitate multi-organisational data-sharing
Geographic Information
1m Grid References available for NI
Standard across rest of UKMobile response unitsGeo-spatial analysis
Boundary Information
Example: Scottish Enterprise use boundary information to report on
economic activity and growth within specific constituencies and authorities.
Include:WardsLocal CouncilParliamentary AreasCensus Areas etc
Data Maintenance
Clean, accurate, consistently-formatted and up-to-date information reduces wasted…
TimeResourceMoney
Organisational Goals
Deliver Quality Service
Improve Efficiency
Compliance / Legislation
Policy / Initiatives / Targets
Thank you for listening
QuickAddress for Call Centre
Any Questions?www.qas.com/uk