•Describe how the communication process works.•Distinguishes definitions of encoding and decoding.•Apply verbal and nonverbal communication cues.•Identifies barriers to effective communication.•Summarize the importance of feedback
•Pages 6-15
Communication Objectives
Chapter 1, Lesson 1
• I I didn’tdidn’t saysay II had a problem with had a problem with youyou..
Chapter 1, Lesson 1
How We CommunicateHow We Communicate
7%
Words We Use
38%
How We Say Words, Sounds We Make
55%
Nonverbals,Body Language
H5-02
Chapter 1, Lesson 1
Communication CuesCommunication Cues
• Signals that accompany sender’s verbal message• Nonverbal communicationNonverbal communication
– gestures
– facial expressions
– eye behavior
– movement
Chapter 1, Lesson 1
What communication cue is What communication cue is expressed here?expressed here?
Photo courtesy of Thinkstock Images
Chapter 1, Lesson 1
ReflectionReflection
Have you ever been in a situation where you thought that someone just wasn’t listening to you?
What happened?
How did you think and feel?
What did you do?
Channel -medium of delivery
translates the encoded message into meaning for the receiver
Ex: asking for a date or
first interview-what
will you say?
Chapter 1, Lesson 1
Barriers to CommunicationBarriers to Communication
NOISENOISE• ExternalExternal
Background noises, television turned on, other people, telephone ringing
• Internal Internal Daydreaming, fidgeting, hunger, sleepiness, anxiety
Feedback Feedback • response to the sender’s message
– positive or negative
– got the message & understood
– may need more information or clarification
SENDERRECEIVER
MESSAGE
FEEDBACK
Feedback closes the communication loopFeedback closes the communication loop
ScenarioScenario
Amy is sitting in her bedroom and listening to Amy is sitting in her bedroom and listening to music. Her mother walks in and surveys the music. Her mother walks in and surveys the messy state of the room. As Amy sees her messy state of the room. As Amy sees her mother’s cold stare, she remembers that she mother’s cold stare, she remembers that she was supposed to clean her room earlier. Amy was supposed to clean her room earlier. Amy quickly defends herself, saying, “I thought I quickly defends herself, saying, “I thought I had until the end of the day to clean it.”had until the end of the day to clean it.”
Who is the sender? Who is the receiver?Who is the sender? Who is the receiver?
4 Steps to Improve 4 Steps to Improve CommunicationCommunication
1. Focus your messagePlan what to say; know your goals and audience
2. Magnify the listener’s attentionMake the message relevant to receiver’s point of view
3. Penetrate barriers Be specific-vagueness leads to misunderstandings
4. Listen actively
Listen to understand meaning; hearing isn’t enough
Chapter 1, Lesson 1
SummarySummary
• Describe how the communication process works.Describe how the communication process works.• creation and sending of information, from one person to another
• senders, receivers, encoding, channeling, decoding, and feedback
• Distinguishes definitions of encoding and decoding.Distinguishes definitions of encoding and decoding.
• Apply verbal and nonverbal communication cues.Apply verbal and nonverbal communication cues.
• Identifies barriers to effective communication.Identifies barriers to effective communication.• Noise –internal or external
• Summarize the importance of feedbackSummarize the importance of feedback– closes the communication loop
Chapter 1, Lesson 1
NextNext
• Next—how to be an effective listener
• Pages 16-25
Graphic courtesy of ClipArt. com
