Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
From idea to action:encouraging enterprise and employability
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
projects and collaborations
ventures and initiatives
First Things First
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
UMBRELLA OF SERVICE DESIGN{PRODUCT DESIGN}
{SYSTEM DESIGN}{ORGANISATIONAL CHANGE}
{COLLABORATION}{BRAND}
{BUSINESS}{PROFIT}
{ECO SYSTEM}{ORGANISATIONAL INFRASTRUCTURE}
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
AN INTANGIBLE PRODUCT WE EXPERIENCE IN TIME THROUGH MULTIPLE TOUCHPOINTS AND
CHANNELS
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
MOST COMPANIES BELIEVE THAT THEY
PROVIDE A GOOD SERVICE
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
ONLY 8% OF THEIR CUSTOMERS AGREE
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
SERVICES ACCOUNT FOR 75% OF THE WESTERN ECONOMY BUT ARE RARELY DESIGNED WITH THE SAME CARE AND ATTENTION TO DETAIL AS PRODUCTS
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
discover define dev
elop
deli
ver
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
"You should put yourself In my position,Put Yourself In tHe users PosItIon, I tHInK tHat doesnt HaPPen enougH"
Isabella, 53,Penge
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
COCREATIONPEOPLE
PROTOTYPING
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
THIS IS ALL ABOUT PEOPLE
- do the friends and family test
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
THINK IN JOURNEYS
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Prototype
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
JOINING UP AND SEEING THE BIG
PICTURE
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Visualise and tell stories
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
BRINGING IDEAS TO
LIFE
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
cocreate
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Start Up Street Stirling- Bringing back life to king street
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Bring king street back to life
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
film
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
discover define dev
elop
deliver
where will you start?
Sarah Drummond | SnookCo founder + Director of Design
wearesnook.comsarah[at]wearesnook.com@rufflemuffin
wearesnook.com@wearesnook
Sarah DrummondDirector of Design
[email protected]@rufflemuffin