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Case study in Design – Young people and the job plan Nova Franklin & Jess Ede, MELD Studios
Case study in Design – Young people and the job plan
Nova Franklin & Jess Ede, MELD Studios
Design Sprint Case Study Transition to Work Tool Nova Franklin
The project context
• TtW launched Feb 2016
• Unique in it’s flexibility: takes a case management
approach
• The DoE invited us to
• co-design a TtW tool - to supersede the job plan -
with providers and TtW participants
• Build internal design capability
About us
Some of our clients
Our process
Levels we work across
How we work
NOVA ANGUS JESS
Our TtW team
• Overview of the project
• Overview of core activities
• Summary of findings
• Reflection activity
• Q&A
What we want to share
Overview of the
project
The project vision
A tailored tool that motivates and gives
milestones
Build resilience in young job
seekers
Shift motivation from box ticking to meaningful
engagement
Compliance and case
management tool
Overview of core
activities
Andy Pollaine
(Service Design: From Insights to Implementation )
“Service design is about designing with people
and not just for them, and it is here that it differs
from classic user-centred design and much of
marketing. ‘People’ does not just mean
customers or users, it also means the people
working to provide the service.”
Worked closely with
those impacted by the
change
Co-designed
Embedded the client with
us to build design
capability and ownership
Building capability
Andy Pollaine
(Service Design: From Insights to Implementation )
“The purpose of the research is to generate
insight about needs and behaviours that can
lay a solid foundation for a productive project
and robust ideas, and to confirm these by
prototyping early and often to test them out.”
Overview of core activities
REVIEW
EXISTING
MATERIALS
week 1
PROVIDER
VISITS
week 2
TESTING
CONCEPTS
week 3
PROVIDER
FORUM
week 4
PROVIDERS
WORKSHOP
week 2
PROTOTYPING
weeks 5 & 6
Summary of
findings
Project findings overview
The identified
needs of
providers and job
seekers
Underpinned the
creation of
design principles
Which guided
detailed design
recommendations
Job seeker needs
I want to find a good job and I need help with this
I need to trust you before I can open up
I need you to believe in me
I live for today which means TtW is not always my first priority
My situation is sometimes complex. There are times I may need help with this
I don’t know what all my options are
I need it to be engaging, if it’s too hard I may struggle and turn off
Feeling that my achievements are seen and make a difference helps me stay motivated
The most critical thing is to build rapport and trust with the job seeker
I need reliable ways to contact job seekers so I can help them
I need to encourage job seekers to step-up and take ownership
I need the flexibility to apply methods and use tools that I know work well
I want to spend time doing casework rather than administrative tasks
I need my TtW participants to succeed in the program
I need to satisfy existing compliance constraints
Provider needs
Support rapport building
Put the job seeker in the drivers seat
Access any time, any place
Help young people to understand themselves
Map out the journey
Support direction changes
Track and visualise progress
Encourage successful behaviours
Make it engaging
Support a tailored approach
Design principles
Prototype concepts
About me
These features help link the job seekers strengths and interests back to their employment goals.
Timeline of goals & progress
The timeline displays actions that job seekers are working towards in achieving their life, preparing for work, and getting a job goals.
Prototype concepts
To-do list
To-do lists break down the tasks involved in a structured way for job seekers.
Prototype concepts
Reminders
This feature allows providers to schedule and send reminders for job seekers.
Prototype concepts
What resonates?
Based on what you’ve just heard about the
project and the approach…
Generate your own list of things that
resonated and things you would like to try
(5 mins)
Discuss with your table
(10 mins)
What resonates with you?
Q&A
Nova Franklin
Principal, Meld Studios
Jess Ede
Designer, Meld Studios
Thank you!
Jess Ede
