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Designing a Day 1 Operating Model for Rapid Adoption of Converged Systems
Internal Use - Confidential
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Dell - Internal Use - Confidential
Converged and hyper-converged infrastructureFastest way to a modern data center or private cloud
Cloud
Applications
Infrastructure
Enterprise-class hardware and software
Modular design for data center scale
Trusted “engineered system” experience
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Dell - Internal Use - Confidential
Converged and hyper-converged infrastructure =
simpler IT
* Source: IDC Research, “The Business Value of VCE Vblock Systems: Leveraging Convergence to Drive Business Agility”
41% less IT time is spent keeping the lights on*
36% reduction in IT
infrastructure and staff costs*
338% more IT time is spent
on business enablement*
Converged operations
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Dell - Internal Use - Confidential
How do you capitalize on simpler IT to accelerate business outcomes?
Create service-focused IT processes
Organize and structure your team
around converged infrastructure and
service delivery
Build IT services that the business
wantsBy driving adoption and
consumption across the
business with a new IT
operating model
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Dell - Internal Use - Confidential
Think outside the box
Implement an initial set
of IT processes and
roles to manage
service delivery
Create an IaaS service
catalog to make it easy
to find and understand
services
Automate service
approval routing and
resource provisioning
for faster consumption
Automate IT operations
Organize around delivering services
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Dell - Internal Use - Confidential
IaaS service catalog with automated provisioning
OS Windows 2012 R2
64-bit
Windows 2012 R2
64-bit
Windows 2012 R2
64-bit
CPU 2 vCPU 4 vCPU 8 vCPU
Memory 4-32 GB 8-64 GB 16-128 GB
Storage 50-100 GB 50-100 GB 100-150GB
Networking 2 vNICs 2 vNICs 4 vNICs
OS RHEL v6 Server
64-bit
RHEL v6 Server
64-bit
RHEL v6 Server
64-bit
CPU 2 vCPU 4 vCPU 8 vCPU
Memory 4-32 GB 8-64 GB 16-128 GB
Storage 50-100 GB 50-100 GB 100-150GB
Networking 2 vNICs 2 vNICs 4 vNICs
Compute Services
Windows Hosting
Linux Hosting
Windows Small Windows Medium Windows Large
Linux Small Linux Medium Linux Large
IaaS Services
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Dell - Internal Use - Confidential
IT processes for day 1 operations
Service
Transition
Service
Operation
Service
Strategy
Service
Design
Service Portfolio
Management
Information Security
Management
Service Catalog
Management
Change Management
Service Asset and
Configuration Management
Incident Management
Request Fulfillment
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Dell - Internal Use - Confidential
IT roles for day 1 operations
Change
Manager
Service
Management
Roles
Service Asset
and
Configuration
Manager
Service
Transition
Request
Fulfillment
Manager
Service
Management
Roles
Incident
Manager
Service
Operation
Service
Management
Roles
Service
Portfolio
Manager
Service
Strategy
Service
Catalog
Manager
Service
Design
Service
Management
Roles
Service
Architect
Service
Developer
Information
Security
Manager
Infrastructure
Roles
Converged
Platform
Architect
Infrastructure
Roles
Converged
Platform
Engineer
Converged
Platform
Administrator
Infrastructure
Roles
Security
Engineer
Service
Owner
Infrastructure
Roles
Note: 1 FTE can map to multiple roles
IT roles for day 1 operations
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Dell - Internal Use - Confidential
Aligning people to rolesOne person may take on multiple roles
Leverage existing IT staff that are available due to simplified infrastructure, streamlined operations,
and increased automation
Service Owner
Service Portfolio Manager
Service Catalog Manager
Information Security Manager Converged Platform Architect
Service Architect
Service Developer
Converged Platform Engineer
Security Engineer
Converged Platform Admin
Service Asset and Configuration Manager
Change Manager
Request Fulfillment Manager
Incident Manager
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Dell - Internal Use - Confidential
Be ready when your new infrastructure is
Empower end users to easily find, request and consume IT
services
Have the right organization and processes in place to effectively
manage your infrastructure and service delivery
Improve operational and cost efficiency
Create a solid foundation to enable future IT transformation
initiatives
Drive maximum business value
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Dell - Internal Use - Confidential
Global multi-industrial company
Challenge
IT organization & processes structured by technology silos, IT
not as responsive as the business needs, shadow IT
Solution
IaaS service catalog
Service-oriented organizational design, end-to-end process
design
Results
Faster delivery of services, improved responsiveness to the
business, reduced shadow IT
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Dell - Internal Use - Confidential
Financial services firm
Challenge
IT resources focused on day-to-day operations (“keeping the
lights on”)
Solution
New organization structure, roles/skillsets, processes, service
catalog, and integration of cloud with ITSM tools
Results
Significant shift in IT spend from operations to innovation
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Dell - Internal Use - Confidential
Additional considerations for day 1 operations
Assess applications to select workload migration candidates
• Business classification
• Disposition analysis
• Cloud suitability
• Financial analysis
• Roadmap and business case
Application Profiling
Migrate the most important workloads first
• Understand workload dependencies
• Minimize service disruption
• Eliminate data loss and ensure security during and post migration
Workload Migration
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Dell - Internal Use - Confidential
Related resources
Infographic: Get the Most Business Value from Your Converged Infrastructure
Blog: A New IT Operating Model for Converged Infrastructure
White Paper: Organized For Business: Building A Contemporary It Operating Model
Website: IT Operating Model Consulting Services