How technology is impacting the retail industry

SAVANT DEGREESINNOVATION IS IN OUR DNAWe work with business leaders to design and realize digital innovations & products.

Zihuan WeeEntrepreneur, & Innovator

‘Zwee’Zwee is the founder & CEO of Savant Degrees and has since consulted for a diverse group of companies from MNCs like P&G to successful local start-ups like Redmart in the field of digital innovation.

In his last few years, Zwee has been actively involved in several government panels, committees and initiatives on IT, innovation, entrepreneurship & leadership. He has also spoken at events and colleges on leadership, entrepreneurship and digital innovation.

Zwee’s interest and strength lie in attracting and growing talented and inspired individuals to solve real world challenges and craft exceptional products. (www.linkedin.com/in/zihuan)

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Business

TechnologyDesign

We work here

Hello, we are from Savant Degrees.

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• We work alongside leaders and their teams to understand users and trends in the industry.

• We imagine a better solution that can seamlessly and intuitively designed to drive new innovations and processes

• We help leaders design innovative user-driven technology solution

• We architect the components, build and facilitate transition

• We drive continuous improvements through iterations and prototyping techniques

01Discover

02Envision

03Concept

04Build

05Evolve

The Savant MethodTM of design thinking has been successfully applied to creating impactful digital solutions for our partners across the world

We mentor & work with start-ups to jumpstart their digital endeavors by planning, designing and delivering their technology products

We work with large multi-national companies to gain a competitive edge by turning their archaic processes into innovative ones

We work with local businesses to innovate their processes by introducing new solutions that change the staff experience

We work with innovative and forward looking firms to design new innovations and adopt agile methodologies

We work with payment providers to create new fin-tech innovations in Singapore and Asia

We work with organizations to design how logistics works in Singapore. We help spin off new division and propose new IoT technology investment

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How is digital changing the retail industry?

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“What use could the company make of an electric toy?” - Western Union 1878

“People will soon get tired of staring at a plywood box every night.” - Daryl F. Zanuck, 20th Century Fox, 1946

“There is no reason anyone would want a computer in their home.” - Ken Olsen, 1977

The biggest risk we face is industry disruption

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Your competition is changing.

No longer across the street competition

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But the rise of e-tailers

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Not just overseas, but here in Indonesia too.

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Not just fashion, but also dailies.

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Next, enter the online marketplace.

Now anyone can start a shop

And the e-shopping experience is becoming social.

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Your customers are changing too.

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A generation that is growing up differently.

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They are ultra-conversant with technology

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LOYALTYVIEW TV

OR PRINT AD

GO TO STORE

COMPARE OPTIONS

CHOOSE BEST

OPTIONSBUY ITEM

What used to be this…

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VIEW TV OR PRINT AD WATCH

YOUTUBE COMMERCIAL

BUY ITEM

DOWNLOAD MOBILE APP

COMPARE SHOP

ONLINE

VIEW BANNER

AD

READ REVIEW

READ BLOG

CUSTOMER SUPPORT

PRODUCT DEMO

IN-STORE

FACEBOOK LIKES

VISIT WEBSITE

SEARCH

DISCOVER THROUGH

SOCIAL NETWORK

VISIT THE RETAIL STORE

WRITE REVIEW

PLAY A GAME

…has become something like this.

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And yes, they often know more than you.

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Which means they are looking for something more.

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So how are retailers responding?

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Not all doom and gloom.

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Omni-channel – this is the new wave of retail.

It is about interacting and surprising the consumer…

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With immersive physical-digital convergences

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Anytime…

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Anywhere…

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On any device.

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Okay. This all sounds great.But, I still have questions

Will this really impact my business?

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Do I have the capabilities to do

this?Is this something

my customers need?

Will they want to pay for it?

How does this align with my

business strategy?

Absolutely. Multi-channel retailing is complex. And it’s not about jumping on the bandwagon

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This is why we work with this in mind

Technology should not drive the solution.

The solution should drive the technology.

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Here’s a sneak peek at how we work

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Leadership & People & Culture

Business Vision & Objectives

Marketing & Branding Strategies

Value Proposition

WHO YOU ARE

We start with an understanding of who you are

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Human-centered Design to uncover latent needs and customer insights

WHO YOU ARE

And then a deep understanding of the customer

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WHO YOU ARE

Consistency of brand and an integrated experience across all touchpoints

So that we can design the right customer experience…

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WHO YOU ARE

Driven by business considerations and operational realities

That complements what you do

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Only then can we know which channels make sense, how they fit

WHO YOU ARE

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WHO YOU ARE

And how they integrate with your overall business

WHO YOU ARE

This is how we satisfy ourselves that the digital pieces truly add value

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• We work alongside leaders and their teams to understand users and trends in the industry.

• We imagine a better solution that can seamlessly and intuitively designed to drive new innovations and processes

• We help leaders design innovative user-driven technology solution

• We architect the components, build and facilitate transition

• We drive continuous improvements through iterations and prototyping techniques

01Discover

02Envision

03Concept

04Build

05Evolve

The Savant MethodTM of design thinking has been successfully applied to creating impactful digital solutions for our partners across the world

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And some final parting thoughts

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Be adventurous. Fail fast to succeed quickly.

Remember your story, and what brought you here.

“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.”

- Antoine De Saint Exupery

“Technology should not dominate the customer experience or seek to replace staff. Rather, it should make the jobs of staff easier and more meaningful.”

- Minister Lim Swee Say, at the successful SPRING/PayPal/Coastes Launch

- (zwee@savantdegrees.com zwee21

linkedin.com/in/zihuan zwee21