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Calm Technology

Amber Case | @caseorganic Fellow Harvard Berkman Klein Center

MIT Media Lab calmtech.com

Design for the next 50 billion things

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50 billion devices will be online by 2020. -Cisco

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Sound good?

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Consider…

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The "Smart" Watch

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The "Smart" Fridge

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The Dystopian Kitchen of the Future

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Connected Animals

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The new Schrödinger's Cat

Failure forces humans to ‘manually’ feed ravenous pets

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PetNet is not held responsible for any service failures:

Source: http://readwrite.com/2016/08/01/petnet-shows-happens-iot-fails-dl1/

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An era of interruptive technology

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We need a Calm Technology

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XEROX PARC: mid-90s

Mark Weiser John Seeley Brown

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Designing Calm Technology

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I. Technology shouldn’t require all of our attention, just some of it, and only when necessary

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A Tea Kettle

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II. Technology should empower the periphery

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LUMOBack Smart Posture Sensor

Buzzes you when you exhibit poor

posture.

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III. Technology should inform and encalm

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Ambient Awareness

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1. Haptics vs. auditory alerts (haptic compass)2. Light status vs. full display (on/off)3. Positive or negative tones (home electronics)4. Transparency (inner-office windows)

Create ambient awareness through different senses

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Weather

Status

Lighting

Hue Lightbulb connecte

d to a weather

report@aaronpk

2014

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Make the invisible visible

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Heat Sink

Ambient Awareness and Synesthesia

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Vuforia and ThingWorx display from PTC

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Tormach PCNC Cell #3 Pre-finishing

Cycles Next Maintenance Liftgate Fault

Tormach PCNC Cell #4 Pre-finishing

Cycles Next Maintenance Liftgate Fault

Final Assembly

Final Assembly

Plant 78, Pre-Finishing Line 2

15 cells 45% Operational 2 faults

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1. Machines shouldn't act like humans2. Humans shouldn't act like machines

IV. Technology should amplify the best of technology and the best of humanity.

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•  1500 times faster

When automation goes right 3Scan: 1500 times faster than humans

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V. Technology can communicate,but it doesn’t need to speak

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The Roomba Robotic Vacuum Cleaner :)

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VI. Technology should consider social norms

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Restorative

Normal

Enhancing Fear-inducing

Accepted

Invisible

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Google

Glass

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VII. The right amount of technology is the minimum amount to solve the problem

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Street Lights Toilet Occupied Sign

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VIII. Technology should make use of the near and the far

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Mainframes

Personal Computer /Desktop

Internet

Remote Mainframes

(Cloud)

Personal Servers

2016 - 2020

2000 - 1994 -

1978 -1994

1944 -1978

Workstations

1968 - 1975

Far

Near

Mobile

2006 -

Evolution of computers over time

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Technology should work even when it fails

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Process as much as possible on the device itself.

…

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Good design allows people to accomplish their goals in the least amount of moves

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Calm Technology allows people to accomplish the same goals with the least amount of mental cost

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A person's primary task should not be computing, but being human.

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The scarce resource in the 21st Century will not be technology.It will be attention. - Mark Weiser

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Calm Technology @ Amazon.com

And O’Reilly

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Sound and User Experience

@ Amazon.com

And O’Reilly

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More at calmtechnology.com!

8 Principles at Calmtech.com

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Thank you very much!

Amber Case | @caseorganic http://caseorganic.com case@caseorganic.com

http://calmtech.com