DESIGNING FOR AND WITH PEOPLE

JAY ANDERSON Citizen Experience Manager City of Colorado Springs !KAREN BOYD Citywide Communications Director City of Oakland !FRANCES BERRIMAN Senior Engineer and Designer Code for America !JESS MCMULLIN Principal Centre for Citizen Experience

Moderator: Cyd Harrell

Start with needs.

• GDS Design Principle #1

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Design with data.

• GDS Design Principle #3

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Do the hard work to make it simple.

• GDS Design Principle #4

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Understand what people need.

• USDS Digital Playbook, Play #1

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Address the whole experience from start to finish.

• USDS Digital Playbook, Play #2

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Make it simple and intuitive.

• USDS Digital Playbook, Play #3

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

THEY DO SEEM LIKE GOOD WORDS.

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

How do we actually integrate these principles and plays into software development in local government?

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

How do we actually DO THIS? !

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

Where do we start? !

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

How do we make the change last? !

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL

@THE_JAY_CO

Jay Anderson, City of Colorado Springs

@KARENBOYD @PHAE

Karen Boyd, City of Oakland Frances Berriman, Code for America

@JESSMCMULLIN

Jess McMullin, Centre for Citizen Experience

CYD HARRELL, UX EVANGELIST | CODE FOR AMERICA | @CYDHARRELL