74
Welcome to LSNTAP’s Designing for Inclusion in Legal Aid Technology Webinar! August 2, 2017
| Date post: | 28-Jan-2018 |
| Category: |
Law |
| Upload: | legal-services-national-technology-assistance-project-lsntap |
| View: | 146 times |
| Download: | 1 times |
Welcome to LSNTAP’s Designing for Inclusion in Legal Aid Technology Webinar!
August 2, 2017
If you joined the training via telephone, please
select Telephone and enter your audio pin if you
haven’t already.
If you joined with a microphone and headset or
speakers (VoIP), please select Mic & Speakers.
We will start promptly at the hour.
Maximize/minimize control panel with the orange
arrow.
VOIP users select Mic & Speakers.
Telephone users select Telephone, and then enter
the audio pin.
Ask a question or tell us something in the Questions
box.
A few logistics before we start…
LSNTAP is recording this training and will post it to LSNTAP.org.
Welcome to LSNTAP’s Designing for Inclusion in Legal Aid Technology Webinar!
August 2, 2017
Mirenda Meghelli, LawHelp Interactive Program Coordinator at Pro Bono Net
Introduction, Terminology, and Key Concepts
Panelists • Jack Haycock, Client Focused Technology Innovator,
Pine Tree Legal Assistance, Inc.
• Mirenda Meghelli, LawHelp Interactive Program Coordinator, Pro Bono Net (moderator)
•Roger Rand, Technology Manager, Multnomah County Circuit Court, Portland, Oregon
•Teri Ross, Interim Executive Director, Illinois Legal Aid Online
Roadmap• Introduction, terminology, and key concepts
• Using gender neutral language in client education materials and related technology
• Inclusive design and testing: Victims Legal Assistance Network (VLAN) Victim of Crime Portal
• Multnomah County Circuit Court: Updates to meet the needs of a growing, diverse population
• Q&A; Discussion
• Diversity is variety. It the statistical presence of a variety of people or things.
• Kinds of diversity with respect to identity - racial, ethnic, gender, ability,
educational background, opinion, geographic, class, occupational, sexual
orientation, etc.
Diversity
Diversity (cont’d)
Source: Legal Services Corporation Office of Data Governance and Analysis; Grant Activities Report 2008-2015; http://public.tableau.com/views/ClientCharacteristics-StateandLocalv_2notext/ProgramDashboard-ClientCharacterstics?:embed=y&:display_count=yes
• Inclusion is the action or state of including or of being included within a group
or structure. More than simply diversity and numerical representation,
inclusion involves authentic and empowered participation and a true sense of
belonging.
Source: Race Equity and Inclusion Action Guide: 7 Steps to Advance and Embed Race Equity and Inclusion Within Your Organization, The Annie E. Casey Foundation (2014), http://www.aecf.org/resources/race-equity-and-inclusion-action-guide/
Inclusion
What do we mean by Designing for Inclusion?
• Designing for Inclusion / Universal Design: design that considers the full range of human diversity with respect to ability, language, culture, gender, age and other forms of human differences
Cultural Competency in Legal Aid • To be culturally competent in legal aid means having the capacity to provide
effective legal assistance that is grounded in an awareness of and sensitivity to the diverse cultures in the provider’s service area.
Source: http://povertylaw.org/sites/default/files/files/training/blst/aba_standards_-_2.4.pdf
Cultural Humility v. Competence
Source: http://en.wikipedia.org/wiki/Cultural_humility, citing Hook, J.N. (2013). Cultural Humility: Measuring openness to culturally diverse clients. Journal of Counseling Psychology.
Designing for Inclusion in Legal Aid Tech: An Example
• Technology designed with multi-lingual functionality
Designing for Inclusion in Legal Aid Tech: An Example
• Inclusive development, testing, and staffing: inclusion of diverse groups important at each stage of tech project development particularly where the final product is meant to meet the needs of diverse clients
BYE BYE BINARY
D I TC H I N G T H E G E N D E R B I N A R Y I N Y O U R C L I E N T E DJ A C K H A Y C O C K , P I N E T R E E L E G A L A S S I S T A N C E
J H A Y C O C K @ P T L A . O R G
G E N D E R W H AT ? GENDER IDENTITY 101
THE GENDER BINARY DEMYSTIFIED
WHEREYOUFITIN
SEEING THE GENDER BINARY
A FEW OTHER BASICS
There is no set, definitive list of gender
identities.
You can’t see gender identity – it is how a
person feels about themself, not how they look.
Gender identity can be fluid – it can change
over time. This doesn’t mean it isn’t invalid.
W H AT D O E S T H I S H AV E T O D O
W I T H C L I E N T E D ?
YOU KNOW WHAT THEY SAY ABOUT MAKING ASSUMPTIONS…
ASSUMING A CLIENT EXPERIENCE
Talking about parties in a divorce or
parental rights case in terms of
mother/father, husband/wife.
Asking for gender with the options
“male” and “female” on intake or
survey forms.
Unnecessarily gendering parties –
“If your landlord does x, send him/her
this letter.”
CONSEQUENCES OF THESE ASSUMPTIONS
Alienates clients who don’t “fit the mold.” Goes beyond just ignoring same sex marriage, also enforces the gender binary.
Forces clients to sort themselves in a way that may dismiss their gender identity. Might not be necessary, anyway.
Doesn’t actually accomplish anything. Can be awkward or annoying to read, write, and maintain.
CLIENT ED IS FOR OUR CLIENTS. ALL OF OUR CLIENTS
K I C K I N G T H E G E N D E R B I N A R Y O U T O F Y O U R C L I E N T E DW H E R E TO S TA R T
DON’ T ASSUME GENDER WITHIN FAMILIES OR RELATIONSHIPS
ALTERNATIVES TO GENDERED LANGUAGE
GENDERED L ANGUAGE
“You will need to go to
mediation with your
husband/wife.”
“If paternity is an issue in
your divorce…”
GENDER NEUTRAL L ANGUAGE
“You will need to go to
mediation with your
spouse.”
“If parentage (a question
about who is the parent of
a child) is an issue in your
divorce…”
DON’ T ASK ABOUT GENDER IN SURVEYS OR INTAKE IF YOU DON’ T HAVE TO
IF YOU HAVE TO ASK , DITCH THE BINARY
ALTERNATIVES TO BINARY QUESTIONS
NOT GREAT
Select one: Male
Female
Select one: Male
Female Other
“Please select your
gender”
BETTER
“How would you like us to report your gender”
Use fill in the blank boxes instead of limited option bubbles only
Make questions about gender optional, if you can.
Ask for sex instead of gender, if that’s what you have to report on. Be flexible here, too.
USE “THEY” AS A SINGULAR PRONOUN
HOW TO USE THE SINGULAR “THEY”
GENDERED L ANGUAGE
• “You should talk to her about this
before making any decisions…”
• “You can deliver the summons to
his/her home…”
• “You can ask the Court Clerk about
this. He should be able to help you
find the right courtroom.”
NON-GENDERED L ANGUAGE
• “You should talk to them about this
before making any decisions…”
• “You can deliver the summons to their
home. “
• “You can ask the Court Clerk about
this. They should be able to help you
find the right courtroom.”
BUT WHAT ABOUT THE GRAMMAR?!
LEGAL AID AND THE CASE OF THE MYSTERIOUS GENDER NEUTRAL UMBRELLA
W H E R E D O W E G O F R O M H E R E ?
Y O U W I L LM A K E M I S TA K E S -D O N ’ T L ET T H AT S T O P Y O U
DESIGNING FOR
YOUR USERS
Case study: VOC.IllinoisLegalAid.org
The
next 15
minutes
• About
• Design
–User personas
–User journeys
–User testing
• Develop
• Market
About
Victims Legal Assistance Network (VLAN)
VICTIMS OF CRIME
FY12 Demonstration Pilot Project DOJ
Legal Aid Society of Metropolitan Family Services
Wraparound services
AREAS OF INTEREST
Gun violence
Elder abuse & neglect
Human trafficking
Domestic abuse & sexual assault
Other crimes
Design
User-focused process
ONLINE = PERSONAL?
Validation
Hope
Control
Warm hug
PERSONAS
Representation of a user
Data based
Empathy | Focus | Consensus | Decisions
https://www.smashingmagazine.com/2014/08/a-closer-look-at-personas-part-1/
JOURNEYS
Walk in the shoes of your client / user / customer
https://www.nngroup.com/articles/customer-journey-mapping/
WORKSHOPS
Plan + plan more
Facilitate
Expect to be stumped
https://medium.com/@harrybr/how-to-run-an-empathy-user-journey-mapping-workshop-813f3737067
TESTING
Your assumptions
Your visuals
Your words
http://uxmastery.com/learn-user-testing-in-10-minutes/
Develop
Code
Market
If you build it
Multnomah County Circuit Court
Portland, Oregon
Existing Multnomah County
Courthouse – Built 1914
Multnomah County Circuit Court
Growing and Changing Community
Year Multnomah County Population Percent Increase
1960 522,813
1970 556,667 6.5%
1980 562,640 1.1%
1990 583,887 3.8%
2000 660,486 13.1%
2010 735,334 11.3%
2016(est) 799,766 8.8%
US Census Bureau
Tri County Population 2016 est
1,790,607
https://www.census.gov/quickfacts/fact/table/multnomahcountyoregon,clackamascountyor
egon,washingtoncountyoregon/PST045216
PV Array
• 170 Kilowatt
(DC)
Court Schedules and Announcements
Available on every floor
Building Access to Justice
Non-Binary Awareness
Gender Neutral Symbols for Bathrooms
Audio/Visual Queuing
Family Law Facilitation
Family Law Self-Help Center
• Family Law Wayfinding and Queuing System
• Family Law Facilitators
• Family Law Self-Help Center
Courtrooms
• Digital Court Schedules
• ADA Accessible
–Infrared Assisted Listening devices
–Wheel Chair Accessible: Visitors, Witnesses, Jurors
• Audio and Video Presentation
–100 inch high definition LED display
–State of the art sound system
–Video Conferencing
–Teleconferencing
–Connections built into the Counsel Tables
• Improved Security
Ideas and Suggestions for
Improvement
• Processes can change
• System Development and Testing
• Feedback
Diversity and Equity in the Workplace
Listening Sessions
• Panel of Chief Judges
• Offered in Community Centers
Opening a Dialogue about Diversity
Lunch and Learns
• 60 – 90 minute informative sessions
• Not Mandatory
• Topics Include
– History of Islam
– LGBTQ
– Race and the Law
– Immigration and Foreign Born Residents
– Disabilities – panel discussion
– Native American Culture
– Russian Cultural Insights
Mandatory Training
• Security Awareness and Personal Safety
• Trauma Informed Training
• Implicit Bias and Race Awareness
For More Information:
• Jack Haycock, [email protected]
• Mirenda Meghelli, [email protected]
• Roger Rand, [email protected]
• Teri Ross, [email protected]
THANK YOU FOR ATTENDING TODAY!
More information at www.lsntap.org
Contact Information
Sart Rowe ([email protected]) or via chat on www.lsntap.org
Don’t forget to take our feedback survey!
