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Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Date post: 05-Jul-2015
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Most interface designers assume that users actually want to use their software. But what if focusing on the software is the last thing a user should do? Pathfinder Development introduces the concept of designing "Invisible Interfaces" for this type of user, and illustrates our point with examples from a recent project for health care providers.
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Copyright 2006 Pathfinder Associates www.pathf.com This Won’t Hurt a Bit Designing Invisible Interfaces for Health Care Providers Pathfinder Development http://www.pathf.com Matthew Nolker Sholom Sandalow
Transcript
Page 1: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

This Won’t Hurt a BitDesigning Invisible Interfaces for Health Care Providers

Pathfinder Developmenthttp://www.pathf.com

Matthew NolkerSholom Sandalow

Page 2: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

If you design software for health care

providers, you should be designing invisible

interfaces

2

Page 3: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 3

Page 4: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 4

Page 5: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 5

Page 6: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 6

Page 7: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

An Invisible Interface:• Accommodates the notion that

interacting with the software is not the primary goal or responsibility of the user

• Allows operation without looking at the interface

• Reduces the time it takes to perform data entry

• Critical in workplaces where using software is a distraction from someone’s primary responsibility

7

Page 8: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

Invisibility is Another Quality of User Interfaces

8

Intuitive

Efficient

Error Free

Entertaining

Invisible

Page 9: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 9

Page 10: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 10

Page 11: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 11

Page 12: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

Page 13: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 13

Page 14: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

Things You Learn When You Hang Out at a Blood Bank

Page 15: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 15

Page 16: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 16

Step 1: No Waiting in Line to Enter Data

Page 17: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 17

STATUS

Process Data Entry

Step 2: Create a Simple Workflow that Directly Tracks the Phlebotomist’s Donation Process

1 23

Page 18: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 18

STATUS

Arm Start Time

PREPLOT #1

PREPLOT #2

UP DOWN

START 01:03:09

Arm

SueJohnsonD of B: 10/14/1970

BLEED #

WB 1234567891PROCEDURE

00:00:00ELAPSE TIME

FailDonor Info

ExitMJH

Page 19: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 19

STATUS

00:00:00WB 1234567891

ARM

Left

CANCEL

Right

Both

SueJohnsonB-day: 10/14/1970

00:00:00

BLEED # ELAPSE TIME

WB 1234567891BLEED #

Donor Info

ExitMJH

Fail

Page 20: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 20

Arm Start Time

PREPLOT #1

PREPLOT #2

UP DOWN

START 01:03:09

Prep

SueJohnsonD of B: 10/14/1970

BLEED #

WB 1234567891PROCEDURE

00:00:00ELAPSE TIME

FailDonor Info

ExitMJH

RightArm

Page 21: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 21

STATUS

Please Scan Prep #1

Bar Code

PREP #1

CANCEL

SueJohnsonB-day: 10/14/1970

00:00:00

BLEED # ELAPSE TIME

WB 1234567891BLEED #

Donor Info

ExitMJH

Fail

Page 22: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 22

Arm Start Time

Prep

UP DOWN

START 01:03:09

Prep

SueJohnsonD of B: 10/14/1970

BLEED #

WB 1234567891PROCEDURE

00:00:00ELAPSE TIME

FailDonor Info

ExitMJH

Arm

927820436

SJohnson

Page 23: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com 23

STATUS

1 2 3 4

No

Please confirm successful procedure:

Success

SueJohnsonB-day: 10/14/1970

00:00:00

BLEED # ELAPSE TIME

WB 1234567891BLEED #

FailDonor Info

Exit

Cancel

MJH

00:00:00WB 1234567891

Finish

Failure

CANCEL

Success

SueJohnsonB-day: 10/14/1970

00:00:00

BLEED # ELAPSE TIME

WB 1234567891BLEED #

FailDonor Info

Exit

TBD

MJH

Retry

Step 3: Simple, readable and intuitive interaction and information design

Page 24: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

- Susan McBride, Haemonetics (IDM)

"You know it really works. We laugh about it - we don't even have to demo it, [the phlebotomists] just

take it out of your hands and start using it."

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Page 25: Designing Invisible Interfaces - An Approach to User Experience for Software No One Wants to Use

Copyright 2006 Pathfinder Associates www.pathf.com

Coming soon:Full copy of the 45 minute World Usability Day presentation on Invisible Interfaces in Health Care

Best Practices for Designing Invisible Interfaces

Developing Invisible Interfaces - How to Build Useable Software with a User Experience Driven Development Process

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