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Designing on mars: Participatory techniques for designing and training in unfamiliar environments

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How to introduce young adults living in a city in the north-west of Burkina Faso to the potential uses of Internet services? How these would impact / change different aspects of their daily lives? This talk - presented at the Service Design Network Conference 2010 (http://www.service-design-network.org/content/programme) - describes a project done by Giovanni Innella and Franco Papeschi. It also introduces a bespoke set of techniques (Transformational Probes) used during the training and workshops.
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DESIGNING ON MARS Participatory techniques for designing and training in unfamiliar environments Service Design Conference, Berlin | October 14 th 2010
Transcript
Page 1: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

DESIGNING ON MARS

Participatory techniques for designing and training in unfamiliar environmentsService Design Conference, Berlin | October 14th 2010

Page 2: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

GIOVANNI [email protected] | @giovanninnella

FRANCO [email protected] | @bobbywatson

Page 3: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

3

HERE

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GDP

204th

/227

$1,200 per capita

Sources: https://www.cia.gov/http://www.freedomhouse.org/

Page 5: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

Population below poverty line

46,4%

Sources: https://www.cia.gov/http://www.freedomhouse.org/

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Unemployement rate

197th

/227

77%

Sources: https://www.cia.gov/http://www.freedomhouse.org/

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Technology adoption: Internet

<1%

140 000 Internet users

Sources: https://www.cia.gov/http://www.freedomhouse.org/

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Technology adoption: mobile

16.7%

2 500 000 mobile users

Sources: https://www.cia.gov/http://www.freedomhouse.org/

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9

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WHY INTERNET, THEN?

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Immediate Long term

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MEDIUM TERMImmediate Long term

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WRITEREAD WEB

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http://www.baekdal.com/design/Cool-Objects/brix/

TECHNOLOGY MEDIATES CULTURE,CULTURE MEDIATES TECHNOLOGY

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CARRYING STRUCTURE AND INTERNAL COMBUSTION ENGINE

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SAME TECHNOLOGY,NEW CONTEXT

Page 23: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

Internet can impact positively on people’s lives

Deploying a technology is not enough to foster adoption and creative usage Internet can be learned by using it, after you understand some basic mechanisms

An existing community of interested people can then teach others and start a chain reaction

We had not enough knowledge of the local context to say which services would have been successful

Page 24: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

GET STARTED

Page 25: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

WHERE:

Ouahigouya (Burkina Faso)

WHO:

20 locals between 18-40 with basic familiarity with computer

WHAT:

Teach Internet and explore the impact on people’s daily lives

FOR HOW LONG:

About 2 months

Page 26: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

Olle’ Abel Agui

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FROM THEORY

Page 28: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

TO HANDS-ON

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…AND PLAY WITH IT FOR A WHILE

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SERVICE CREATION

Page 31: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

EXAMPLES: “WHAT WOULD YOU DO WITH THIS?”

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WHAT WOULD YOU DO WITH GOOGLE MAPS?

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Provide visitors of a map

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Tour guides through mobile

Provide visitors of a map

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What did we learn from this?

Reveal hidden layer of location-based information, waiting to be surfaced

Create new set of services, based on the involvement of local people through a digital layer

Disclose cultural elements: some people have the role of keeping information, through oral storytelling

Page 37: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

WHAT WOULD YOU DO WITH SKYPE?

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Combine Skype contact with drum

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Combine Skype contact with drum

Sell product + contact

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Combine Skype contact with drum

Sell product + contact

Skype lessons

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From training to Service Design

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Why is this good:

For participants it was a more practical way of learning, and a chance to generate concepts of services and micro-businesses that would make sense into their lives.

For us their ideas, were effective ways to gather insights about the local culture/context.

The information gathered was usually pertinent to the specific technology introduced and its application there.

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TRANSFORMATIONAL PROBES

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Transformational probes

FACILITATORPARTICIPANT

GET TO KNOW THE TOOL PRESENT THE TOOL

ABSORBFACILITATE CONCEPT

GENERATION

GENERATE POTENTIAL USES INTERPRET

1

2

3

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CULTURAL PROBES

Describe the present

Depict yourself through normality

Continuation

TRANSFORMATIONAL PROBES

Draw future scenarios

Depict yourself through change

Disruption

Page 47: Designing on mars: Participatory techniques for designing and training in unfamiliar environments

SO, WHAT?!?

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DON’T TEACH, MAKE!

People are more interested when they practice and have some autonomy

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LET THEM DESIGN

Concepts reveal people’s culture, needs and dreams much more than a focus group

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GROW GRADUALLY FROM THEORY TO PRACTICE, AND ADAPT THE PROCESS

People are not accustomed to what they are not accustomed

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MISUSING IS DESIGNING

Facilitate tinkering beyond what is proposed

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ANYBODY LEARNING SOMETHING IS A POTENTIAL TEACHER

Create a core of people that can evolve into a community over time

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FRANCO [email protected] | @bobbywatson

GIOVANNI [email protected] | @giovanninnella

THANKS


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