Date post: | 12-Apr-2017 |
Category: |
Design |
Upload: | meld-studios |
View: | 300 times |
Download: | 2 times |
Designing services for the enterprise Janna DeVylder @jdevylder
Every organisation delivers a service
No matter the size
How are you enabling them?
Why design internal services?
Which internal services?
How is it the same/different
from customer services?
Why design internal services?
Which internal services?
Human resources
Sales support
IT
Finance
Procurement
Property
How is it the same/different
from customer services?
What services enable your organisation to deliver service to your customers?
SERVICE FRAMEWORKS
PLEASE MAKE WORK BETTER!