Desjardins Group Leverages CA Workload Automation as It Begins Its DevOps Journey

Walter Kirner

DevOps: Continuous Delivery

Desjardins Group

Director, Development and Operations Support

Desikan Madhavanur

CA Technologies

DO4T21S

SVP, Business Unit Executive

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Abstract

DevOps focuses on delivering more application innovation to the market in smaller releases and at a faster cadence. Join us as Desjardins Group and CA talk about how they are planning to leverage DevOps and CA Workload Automation to increase their speed of execution on evolving critical business applications. Understand how building the right organization and processes play a large part in their success along with the great tools that are taking them into the future.

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Walter Kirner

Desjardins Group

Director, Development and Operations Support

DesikanMadhavanur

CA Technologies

SVP, Business Unit Exec

4 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD

Workload Automation Delivers the Ability to Ensure Speed, Scale and Quality

Speed: Better visibility and control to react faster to changing business demands. Speed deployment of new apps through automation.

Scale: Automation reduces manual effort and scale at a faster pace. Extend automation and monitor mission critical apps through a single point of control.

Quality: Deliver intelligence and analytics (via CA Workload Automation iDash) to identify and fix potential problems before they arise.

Desjardins Group in the Canadian and global financial industries

The leading cooperative financial group in Canada

Agenda

WORKLOAD AUTOMATION AT DESJARDINS GROUP

LESSONS LEARNED

INTRODUCTION DESJARDINS GROUP

2

3

1

Q & A 4

Canadian and world ranking according to assets

Sources: 2014 Desjardins Group and bank annual reports and World ranking according to The Banker, July 2014

2014 assetsCanadian ranking

World ranking

Toronto Dominion Bank $944.7 B 1st 33rd

Royal Bank of Canada $940.6 B 2nd 34th

Scotiabank $805.7 B 3rd 41st

Bank of Montreal (BMO) $588.7 B 4th 53rd

CIBC $414.9 B 5th 66th

Desjardins Group $229.4 B 6th 104th

National Bank of Canada $205.4 B 7th N/A

2008

2010

Mobile phones1st financial institution in Quebec to launch mobile services for personal and business accounts, insurance and online brokerage

2011

Credit cards

1st financial institution in

Canada with end-to-end

data encryption for

improved credit card

protection at points of sale

Travel Assistance

mobile feature

1st insurer in Canada to

launch this function2012

Touch-screen ATMs

1st financial institution

in Canada to roll out a

new generation of

ATMs with an

optimized

touchscreen interface

2013

Monetico

1st international cooperative

partnership to create a

compagny specialized in

electronic payment

Ajusto

1st insurer in Canada to offer

telematics insurance program at

a large scale

Chip card1st financial institution

in Quebec to use chip card technology 1960

Electronic brain1st life insurance

company in Canada to use a computer

with a hard drive

1967

Caisse de l’Expo 671st financial institution in Canadato experiment with real-time remote data processing

1975

interCaissestransactions1st in North America to enable members to access their accounts at other caisses

1985

Point-of-sale terminals

1st financial institution in

Canada to set up point-of-sale

terminals in stores

1986

ATMs1st transaction in Canada using the Interac network

1996

AccèsD Internet

1st financial

institution in

Quebec to offer

an online

banking site

1970

SIC system (integrated

caisse system)1st financial

institution in the world to automate

all accounting cycle operations

with the SIC computer system

2003

Online brokerage1st financial institution in Quebec to offer online brokerage (Disnat)

2014

Mobile payment1st financialinstitution to offerpayment service through severalCanadian cellular networks

Hop’n S@ve1re financialinstitution in Canada to launch a mobile instant savings tool

2015

Apple WatchOne of the 1st apps

available at the international launch

Ajusto

1st insurer in Canada

to launch a 100%

mobile telematics

insurance program

Desjardins: A leader in technology

Offer a simple and distinctive experience for our members and clients

Our vision

To provide quality solutions and

services at competitive prices and be

known for our operational stability,

efficiency and innovative edge

Our mission

3,500 employees

850 contractors

30 work sites

$1B budget

$120M in synergies since 2010

Some figures

2010–2012

Lay the groundwork

• Optimize operations

• Improve security

• Create a services company

2013–2016

Maximize investments

• Position enterprise architecture

• Advance application development and

maintenance

• Modernize our technological infrastructure

• Take over as the leader in technology

2015 and beyond

Benefit from cutting edge technology

Phases of development Scope

+ 450active projects at any given time

485,000 person-days/ year

+ 1,100applications

4 HP Nonstop

Servers

TRANSACTIONS

1.2B point-of-sale terminals1.3B credit cards

3 mainframe

computers

6,400

MIPS

+ 12,000managed monitoring events/ second

80,000

point-of-sale

terminals

57,100

workstations

2,350

ATMs

Scale and scope of IT Technology Group summary

Desjardins Context

• Desjardins Group is using Workload Automation tool from CA ( AutoSys) and also another automation tool for scheduling jobs

• Multiple versions and consolidation was required

4.5 Reached End of Support March 2013

No support contract extensions past March 2015

There is no sustaining engineering for 4.5

• Several decentralized groups using the product

• New version had more functionalities which required tuning

• Align best practices with Dev support groups

• Desjardins needed to move forward to gain in productivity, automations and standardization

At September 18 2015 At end of conversion

NON-PRODUCTION 29 819 32 144

PRODUCTION 11 703 17 670

TOTAL 41 522 49 814

Number of

executions / month

Number of servers

NON-PRODUCTION 1 625 162 1 847

PRODUCTION 1 645 522 1 640

TOTAL 3 270 684 3487

Volumes

1. Number of jobs

2. Number of executions per month and servers

Success factors

• CA Commitments:

Focus and drive to ensure Desjardins migration success

Bi-weekly issue reviews

Expedite all open issues

Complete Healthcheck

Assist with migration planning

Remote assistance across migration weekends

Designate Desjardins as a Hot Site across migration weekends

Lessons learned and what to look for

• Change management with teams, specifically development teams that are very innovative in product use

• QA from CA. We did receive quick response on issues

• Work closely to understand issues and address issues not perception

• Get teams up to speed rapidly on product knowledge and capitalize on all functionalities of the product

• Look for product enhancements that will help us be more efficient

• Close partnership on market trends and innovative solutions

DevOps journey at Desjardins

• Although there are some initiatives in which we are using DevOps we are still trying to define our strategy to move towards it.

• Although this has been said several time during the week to be able to move towards DevOps we need to:

Have a culture change within the organization

•We are in the middle of a major transformation within the development teams

We need to rethink the architecture of the applications

Find a disciplined way to get software faster in production in a manufacturing process. This is where the tools are required.

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Questions

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CA World ’15