desk vist

8/3/2019 desk vist

1/49

PLANNING FOR TOPQUALITY

FOR A MARKET LED E DUCATION

S U P E R V I S E D B Y

P R O F E S S O R N Z A R S A M I

P R E P A R E D B Y

M O H A M E D M E D H A T M O N A M O R A D Y A S M E E N H O W E E D Y I S L A M A M E E N R A N D A H A B I B

8/3/2019 desk vist

2/49

For A Market Led Education

www.VIST.edu.eg PTQDocumentationProcess Control

2 Template Date: 09 June 2011 Template Version: 01

Executive Summary

Our institute idea is all about providing companies with well trainedtechnicians and operators while contributing in decreasing the level of

unemployment in Egypt. That will be accomplished through providing ourstudents with the skills and up-to-date knowledge that will eliminate the gap

between theoretical education and real practice. We will hire specialized staffand use innovative ways of education and training to bring out effective

graduates and future employees.

We are a team of five members from different fields who are not satifiedwith the education, training and employment conditions here in Egypt. We

reached an idea to help resolve these problems thorough our project VisionInstitute for Specialized Training VIST.

There are many factors that will help make this project a success, like our

sponsoring companies that want trainined staff, the increasing rates ofunemployment, and the current cirumstances in Egypt that encourages allegyptians to make a fresh start with equal opportunities for everyone.

We agreed upon starting our project primarely depending on sponsorship

from large companies and factories that are facing the problem of lack oftrainied steff.

8/3/2019 desk vist

3/49




ContentsStep 1: Establish Project.......................................................................................................................................... 6Identify Project............................................................................................................................................................. 6Mission....................................................................................................................Error! Bookmark not defined.

Establish Team ............................................................................................................................................................. 7Team Charter................................................................................................................................................................ 73. Leadership............................................................................................................................................................... 83.1 Team Leader......................................................................................................................................................... 83.2 Roles and Responsibilities............................................................................................................................... 84. Operating Procedures.......................................................................................................................................... 94.1 Meetings................................................................................................................................................................. 9

The team shall meet at least [twice] per [week]. Additional meetings may be required as

circumstances dictate. ................................................................................................................................................ 94.2 Decision Making................................................................................................................................................. 9

Verify Mission............................................................................................................................................................ 11Plan the Project .......................................................................................................................................................... 12

Step 2: .......................................................................................................................................................................... 14Identify Customers. ................................................................................................................................................. 14Construct high-level flow diagram ........................................................................................................................ 14Create list of all external customers ...................................................................................................................... 16Create list of all internal customers ....................................................................................................................... 16Prioritize customer list......................................................................................................................................... 17-19

Step 3: .......................................................................................................................................................................... 19Discover Customers Needs. .................................................................................................................................. 19Plan to collect customers needs ............................................................................................................................ 19Collect list of customers needs in their language......................................................................................... 19-21

Step 4: .......................................................................................................................................................................... 23Determine methods for identifying product features.......................................................................... 233-24

Select high-level product features and goals .................................................................................................. 25Set and publish final product features and goals................................................................................... 235-26Step 5: .......................................................................................................................................................................... 27

Process Development..................................................................................................................................... 237-28Select general process design ......................................................................................................................... 29-30

Identify process features and goals ................................................................................................................... 31

Step 6: .......................................................................................................................................................................... 32Identify Controls needed .................................................................................................................................. 32-35Designing Feedback Loop ................................................................................................................................ 35-40

Optimize Self-Control and Self Inspection .................................................................................................. 41-46Establish Audit..................................................................................................................................................... 47-46Demonstrate Process Capability and controlability................................................................................ 47-48Plan to Transfer to Operations ............................................................................................................................ 49

Implement Plan and Validate Transfer ..................................................................................................................

8/3/2019 desk vist

4/49




Listof Tables

Table 1 Steps Illustration ........................................................................................................................................................ 5Table 2 Team members & responsibilities ........................................................................................................................... 8Table 3 Project Charter ............................................................................................................................................................ 10 Table 4 High-level product features ...................................................................................................................................... 25

Listof Figures

Figure 1 Tree Diagram ............................................................................................................................................................. 12Figure 2 Planning Network ..................................................................................................................................................... 13Figure 3 High-level flow diagram ........................................................................................................................................... 14Figure 4 Detailed flow diagram .............................................................................................................................................. 15Figure 5 Pareto Analysis for external and hidden customers (Based on weighted scale for each elementattached in appendices) ............................................................................................................................................................ 17Figure 6 Pareto Analysis for internal customers .................................................................................................................. 18Figure 7 Customer need Survey ............................................................................................................................................. 20Figure 8 Customers needs spreadsheet ................................................................................................................................ 21

Figure 9 Needs analysis spreadsheet ..................................................................................................................................... 22Figure 10Percentage dist. of Unemployed Persons by Educational Status 2010 ........................................................... 24

8/3/2019 desk vist

5/49




Introduction

In such difficult times, planning for a better future is not just a necessity for

improvement; its a must for survival. The further we think of this countrys

future, the closer we get to the concept of mass production. We thought of

the most stable business in an ever-changing world economy to bemanufacturing, not service or agriculture.

Our conclusion of the market studies is that the problem is not in the lack of

capital or investments, there are plenty of factories that need trained

technicians & employees, and they are unable to find them due to the cultural

resistance to the manual labor concept. In Egypt, the unemployment rate was

9.7 in 2010, and due to the current circumstances, it is expected to increase.

These two reasons were more than enough to come out with our idea for this

project.

Step Questions Output

Step 1: Establish theProject

What do we want/ needto build?

Project Mission / Goals.

Step 2: Identify

Customers

Whom will we building

this for?

Vital few Internal & Eternal

Customers.

Step 3: DiscoverCustomer eeds

What benefits do theywant from it?

Precise Customer eeds.

Step 4: Develop Product What will create that

benefit?

Detailed Product Features

& Product Feature Goals.Step 5: Develop Process How do we deliver that

good of service best?

Detailed Process Features

& Process Feature Goals.

Step 6: DevelopControls / Transfer to

Operations

How do we ensure itworks as designed?

The plan: Means to meet product & process Quality

Goals.

Table 1 Steps Illustration

8/3/2019 desk vist

6/49




STEP 1:STEP 1:STEP 1:STEP 1:ESTABLISH PROJECTESTABLISH PROJECTESTABLISH PROJECTESTABLISH PROJECT

Identify project. Establish Project Mission.

Establish Team.

Verify Mission.

Plan the Project.

IDETIFY PROJECT

VIST is a specialized training institute, serving the industrial

community by offering highly skilled & trained personnel in order to

minimize the costs of poor quality & increase efficiency, also enriching

the economy & providing competitive advantage in the personnel. On

the other hand, the institute helps decrease the rate of unemployment

by helping the job seekers find opportunities that suit their potentials &

qualifications.

Vision:

Encourage technical education. Erase the obsolete thoughts of manual

labor.

ESTABLISH PROJECT MISSIO

Establish a reputable & dependable education facility specialized in

technical training that will enhance the quality life of the Egyptian

manufacturers & labor.

8/3/2019 desk vist

7/49




ESTABLISH TEAM

Team Charter

1. Team Mandate1.1Purpose

The purpose of the Selected Team is to [Plan the construction of vocational

Education system]. The Team will carry out the following specific activities:

1.1.1 [Establish Project]

1.1.2 [Identify Customers]

1.1.3 [Discover Customer Needs]

1.1.4 [Develop Product]

1.1.5 [Develop Process]

1.1.6 [Develop Process Controls/ Transfer to Operations]

1.2Team Scope of AuthorityThe Team is responsible for determining the business requirements and evaluating,

selecting and testing market sectors fit for initial startup of the project. In this role,

the Team is responsible for: Gathering and documenting business and technical requirements.

Developing and evaluating Customer needs.

Developing a product to fit the intended needs.

Sketching overall process layout to produce the desired outcome.

Developing process Controls.

Testing throughout implementation.

Transferring of Knowhow and Implementation of Audit.

8/3/2019 desk vist

8/49




2. Membership

2.1 Team Members

Team Members Name Roles/Responsibilities Contact Information

Mona Morad Team Leader [email protected]

Mohamed Medhat Process Control Specialist [email protected]

Yasmeen Howeedy Process Design Specialist [email protected]

Islam Ameen Needs Analyst [email protected]

Randa Habib Product Development Specialist [email protected]

Table 2Team members & responsibilities

3. Leadership

3.1 Team Leader

Mona Morad

3.2 Roles and Responsibilities

The Team Leader will be responsible for putting together a final agenda and

date for the next meeting.

The Team Leader will be held responsible for roles distribution and deadline

settings

8/3/2019 desk vist

9/49




.4. Operating Procedures

4.1 Meetings

The team shall meet at least [twice] per [week]. Additional meetings may be

required as circumstances dictate.

Each regularly scheduled meeting will be accompanied by a Team Meeting

Agenda, which will be circulated [48 hours] prior to the meeting. The agenda

will state the order of business for each meeting.

4.2 Decision Making

Relatively controversial topics are decided by voting with the team leader as the last

separating vote. However, in return all crucial decision points are decided by the

team leader directly.

4.3 Communications

Minutes from team meetings will be recorded by:

Yasmine Howeedy

who will be the record keeper and circulated to all team members using group

email.

Decisions will be kept in a meeting log which will be saved for future reviews

8/3/2019 desk vist

10/49




Project Charter

Business case: An institute that provides training skills for futureemployees.

The institute is sponsored by food and beveragecompanies that are to hire the future graduates forpermanent contracts. The project will save the cost of poor quality thatmost companies suffer from as well as increase theproduction ability of the employees of the company.

Opportunity statement:Directed from the decreased quality of theEgyptian products and its increased prices, this

project provides an opportunity for the companiesto hire skilled employees at relatively lower pricesdue to savings in the COPQ with permanentcontracts. Thus increasing the quality of itsproducts and decreasing its prices andconsequently increasing the market demand.

Project plan:1. Conducting a market research and identifying

the customers.

2. interviewing them for their demands, needs

and the benefits they expect

3. Translate them into business actions

4. selecting the marketing team

5. collecting sponsors

6. selecting the place for the institute

7. completing all the registration and legal issues

8. classifying the team members on the tasks

9. hiring the staff

10.accepting the students applications

11.start the courses, training cycles

12.After graduation, hiring contracts.

13.Collecting feedbacks about the new employees

after their hiring

14.Setting any improvements in the course

materials according to the complaints or arising

needs

Goal statement:Introduce qualified personnel in the productionfacility in a shorter duration rather than the timeconsumed in the higher education institutes atrelatively lower prices. Thus providing thegraduates with better job opportunities and better

life styles.On the other hand, increasing the quality of theEgyptian product to a competing level in theforeign markets.

Table 3 Project Charter

8/3/2019 desk vist

11/49




VERIFY MISSIO

Goals

Decreasing the unemployment rate within four to five years, by introducing

an education system based on market requirements.

Emphasizing on the importance of manual labor as a solution for both

unemployment & lack of qualified personnel required by organizations.

Providing organizations with qualified personnel which will have a positive

impact on the economy.

Depending on sponsors at the beginning to finance our education facility &

directly hire the graduates.

8/3/2019 desk vist

12/49




PLA THE PROJECT

Tree Diagram

To identify the full range of sub goals, tasks, and the means of how these

tasks will be accomplished.

Figure 1 Tree Diagram

8/3/2019 desk vist

13/49




Planning Network

This is a highly useful planning tool for taking a complex or long-term project

and dividing it into specific tasks.

Figure 2 Planning Network

Code DependencyDuration(weeks)

A None 2

BNone

(milestone)0

C B 20

D C 4

E C 8

F C 12

G D,E,F 2

H G 108

I H 2

8/3/2019 desk vist

14/49




STEP 2:STEP 2:STEP 2:STEP 2:

IDENTIFY CUSTOMERS.IDENTIFY CUSTOMERS.IDENTIFY CUSTOMERS.IDENTIFY CUSTOMERS.

Construct high-level flow diagram. Create list of all external customers.

Create list of all internal customers.

Prioritize customer list.

COSTRUCT HIGH-LEVEL FLOW DIAGRAM

The flow diagram is a highly useful and versatile quality tool that lays out the

flow of activities that go into producing and using a product.

Figure 3 High-level flow diagram

8/3/2019 desk vist

15/49




Detailed flow diagram

The detailed flow diagram shows the sequence of steps needed to accomplish

each activity within each block of the high-level flow diagram.

Figure 4 Detailed flow diagram

8/3/2019 desk vist

16/49




IDETIFY ALL EXTERAL CUSTOMERS

Identify who are and who will be the customers for the end result of the

project, and external customers are those outside the organization.

Students

Sponsor companies & firms Subcontractors

Potential customers

Ministry of Industry

Ministry of Education

Students parents

IDETIFY ALL ITERAL CUSTOMERS

Identify who are and who will be the customers for the end result of the

project, and internal customers are those inside the organization.

Quality department personnel

Workshops trainers

Instructors

Marketing personnel

Customer Service represantative

Infirmary physicians

Human resources personnel

Document Management personnel

Legal department personnal Financial department personnel

Transportation personnel

PR personnel

8/3/2019 desk vist

17/49




PRIORITIZE CUSTOMER LIST

Pareto Analysis is used because not all customers will ba affected by the

project equally. It is a useful approach to sorting out customer priorities.The Pareto principle states that customers can be divided into two categories:

The vital few: a relatively few of the customers having the greatestimportance or contributing the most to the organization.

The useful many: The large number of remaining customers that

individually and collectively have a relatively small contribution with

respect to the designed service.

Figure 5 Pareto Analysis for external and hidden customers(Based on weighted scale for each element attached in appendices)

The above figure illustrates our vital few external customers being the students and

the sponsor companies because of their great impact on the success of this project.

total: 898

CategoryFrequency

/Quantity

Cumulative %

Students 274 30.51%

Sponsor

companies &

firms

211 54.01%

Subcontractors 170 72.94%

Potential

customers105 84.63%

Ministry of

Industry55 90.76%

Ministry of

Education45 95.77%

Students

parents38 100.00%

8/3/2019 desk vist

18/49




COT. PRIORITIZE CUSTOMER LIST

Figure 6 Pareto Analysis for internal customers

The above figure illustrates our vital few internal customers being the Quality

department personnel, the workshops trainers, the instructors and the marketing

personnel because of their great impact on the success of this project.

total: 1446

CategoryFrequency

/Quantity

Cumulative

%

Quality Department 272 18.81%

Workshops 244 35.68%

Instructors 221 50.97%

Marketing

personnel 184 63.69%

Customer Service 110 71.30%

Human resources 98 78.08%

Document

Management 90 84.30%

Legal department 85 90.18%

Financial

department 65 94.67%

Transportation 40 97.44%

Infirmary 37 100.00%

8/3/2019 desk vist

19/49





DISCOVER CUSTOMERS NDISCOVER CUSTOMERS NDISCOVER CUSTOMERS NDISCOVER CUSTOMERS NEEDS.EEDS.EEDS.EEDS.

Plan to collect customers needs.Collect list of customers needs in their language.

Examine and prioritize customers needs.

Translate their needs into our language.

PLA TO COLLECT CUSTOMERS EEDS

When a product or service feature meets customer needs, it gives a customer

a feeling of satisfaction. If it fails to deliver the promised feature defect free, thecustomer feels dissatisfaction. In this project, the target was specific questions to

different groups. Thats the reason of choosing the method of customer surveys to

collect their needs.

COLLECT LIST OF CUSTOMERS EEDS I THEIRLAGUAGE

Surveys are a special type of data collection where:

Data is provided by individuals.

Data is then summerized statistically to reresent the view of relevant

population.

8/3/2019 desk vist

20/49




COT. COLLECT LIST OF CUSTOMERS EEDS I THEIRLAGUAGE

Figure 7 Customer need Survey

8/3/2019 desk vist

21/49




EXAMIE AD PRIORITIZE CUSTOMERS EEDS:

This ensures that the customers needs will be met through designing specific

product features.

Customers needs spreadsheet

This type of spreedsheets is used to prioritize customers needs. All customers

are listed on the first column. The primary needs are listed along the top row. This

allows to record and compare the relationship between customers and their needs,

and it also helps to identify which customers share common needs with other

customers. By adding a weighted scale, this helps measure the relative strength or

weakness of each relationship of customer to his needs.

Customers

Reading&

writin

Minimum

Compute

knowledge

nmum

English

knowlede

Analytical

skills

ex

y

managing

multiple

Teamwork

Punctuality

Honesty/

Morality

Payroll

Easeof

Transport

Facilities

&work

environment

Sponsoring

organization(fund-based)

o

Sponsoring

organization(trainingoffers)

o o o o

trainees o o o o

academic committee o o

Trainers o o

admission office staff o o

service staff o o o

secretary personnel o o

Student's parents o o o o

Ministry of education

certification office

Egyptian authority forindustrial development

certification office

Legend: very strong o strong weak

Figure 8 Customers needs spreadsheet

8/3/2019 desk vist

22/49




TRASLATE THEIR EEDS ITO OUR LAGUAGE

In order to device a process and a product that fit the intended use digging

deeper is needed into the requests of each customer sector such that primaryneeds is what they state, but embedeed in it the secondary and tertiary needs this

is what we need in order to achive real satisfaction to the clients.

Primary needs Secondary needs Tertiary needs

A. Trained personnel

Loyalty , morality

1. Organization policy andbackground

2. Soft skills

punctuality1. Strict attendance rules

2. Strict studying schedules

Technical experience

1. Intensive training programs

2. Direct relation between theory andpractice

B. Career-orientedprogram

Recognized reputablecertificates

Sponsor credentials on certificates

Proper training1. Documented training certificates

2. Progressive application

Enjoyable study1. Comprehensive material

2. Innovative studying courses

C. Organizationculture andprofitability

Specified roles andresponsibilities

Organization charts and jobdescriptions

Financial security

1.Proper compensations(dental care,pensions,..)

2. Employee assistanceprograms(EAP)

Figure 9 Needs analysis spreadsheet

8/3/2019 desk vist

23/49





DEVELOP PRODUCTDEVELOP PRODUCTDEVELOP PRODUCTDEVELOP PRODUCT

Determine methods for identifying product features. Select high-level product features and goals.

Set and publish final product features and goals.

DETERMIE METHODS FOR IDETIFYIG PRODUCT

FEATURES

Brainstorming: the most common technique for identifying product

features. It allows for a free association of ideas among the team members.

As a result of using this method, we identified the following prduct features:

Highly Trained Technicians

Improved analytical skills

Flexibility and multitask tolerance

Punctuality

High morality/ honesty

Ability to work in a team

8/3/2019 desk vist

24/49




COT. DETERMIE METHODS FOR IDETIFYIG

PRODUCT FEATURES

Basic research: as an education institution, we made extensive

research of the education outputs, and its relationship with the demands ofthe market. Our results were as expected, they are going in different

directions:

Figure 10Percentage dist. of Unemployed Persons by Educational Status 2010

8/3/2019 desk vist

25/49




SELECT HIGH-LEVEL PRODUCT FEATURES AD GOALS

Features that are stated in broad terms, they are encompass other more

detailed features. This involves generating a list of possible product features based

on the previous results of the brainstorming:

Product Features Product Features Goal

Highly Trained Technicians1. Efficient & competent Technicians2. Low training period

Improved analytical skills1. Good handling of the process tasks

2. Proper trouble shooting

Flexibility and multitasktolerance

1.Adapting to the business needs2.Achieving production plans

Punctuality

1.Adherence to production schedules and ability

to expedite if needed2.Respect working hours

High morality/ honesty

1.Loyalty to the company and keep theconfidentiality of the process

2.Proper Reporting harmful events to theresponsible personnel

Ability to work in a team.

1. Blending in with the organization personnel

2. Avoiding trouble due to continuous workmanstruggles

Table 4 High-level product features

SET AD PUBLISH FIAL PRODUCT FEATURES AD

GOALS

Through filling out the product design spreadsheet which is an ongoing

process throughout product development. The product design spreadsheet is

continually updated to reflect the results and conclusions from teams analysis of

product features and product feature goals :

8/3/2019 desk vist

26/49




Cont. Set and publish final product features and goals

Product Features

Needs Translation Unit of Measure Sensors

Punctualit

y

Analytical

Flex

ibility

a

nd

innovation

Te

am

wo

rker

Hon

esty/

Mo

rality

Precision

Time

effi

cient

High

profitabilityrapid R.O.I.

Time technician

reach breakeven

point on

learning curve

production

statistics o o

High

productivity####

number of

products per

day

inventory

and

logistics

stats

Output quality

clean product

finishing and

adhering to

standards

Defect per

millionopportunity

production

statistics o

Less material

waste

understanding

process layout

scrap and reuse

percentage

production

statistics o o

Time

efficiency

Down time

between

production

decrease

production off

time

Status

update

reports

o o o

Low turnover

rate

Technician

loyalty to the

company

technicians

leaving per yearHR records o

Adaptability

multitasking

and versatility

technical skills

per technician resume o o

Abiding to

organizational

str.

understanding

of OB

smoothness in

the interaction

and

communications

number of

complaints

filed

o

adh

erencetoschedules

withaccuracy+-5min

responsetonew

situa

tionsoutliningwithin

tim

eframeof15min

abilitytofulfillatleast

tworolesperfectly

adaptiontoteamsand

stan

dardswithin60min

perceivingthevalue

addedtothecompanyto

befirstinconsideration

pr

oducthavemostly

allowanceof+-1%div

dow

ntimebetweeneach

prod

uctioncycleaverage

2minincludingsetup

Product Features Goals

Legend: very strong o strong weak

Figure (12) Product design spreadsheet

8/3/2019 desk vist

27/49




STEP 5STEP 5STEP 5STEP 5 ::::

DEVELOPDEVELOPDEVELOPDEVELOP PROCESSPROCESSPROCESSPROCESS HIGHHIGHHIGHHIGH----LEVEL DESIGNLEVEL DESIGNLEVEL DESIGNLEVEL DESIGN

Process Development. Select general process design.

Identify process features and goals.

PROCESS DEVELOPMET

Process development is the activity of defining the specific means to be used

by operating personnel for meeting product quality goals.

There are several levels of processes involved in any general process:

Macroprocess: a major cross-fanctional process affecting functions

and departments throughout the organization.

Subprocesses: components of a larger process, operating typically at

department level.

Activities:components of a subprocess.

Tasks:components of any activity.

Where the activity & task levels are usually carried out by department

responsible.

8/3/2019 desk vist

28/49




COT. PROCESS DEVELOPMET

Macroprocess Subprocesses Activities Tasks

Survey and

Sponsorship

Surveying Needs

Market ResearchMarketing dep. personnel conducts an intensive market research to

detect potential sponsors

Sector SelectionBased on market research a sector is chosen by marketing dep. &

upper management to start communications.

Surveying potential growthMarketing dep. starts conducting a survey about potential growth in

the sector chosen

Sponsorshipacquisition

forming offersIn co-ordination with the teaching & training staff and based on the

recourses agreed upon by the sponsor, marketing dep. forms anoffer to potential sponsors

acquiring approvalMarketing team acquires signed approval from companies & firms

to get the green light for the project

Legal ContractionAcquiring legislative consents & certifications from authorities as

needed

Admission and

testing

Receivingapplications

presenting comprehensiveapplication forms

Post needed qualifications to get recruits

The applicants start to fill applications to enter the program

clustering applications accordingto general level

The applications are divided based on requirements & qualificationsneeded

Testing andfiltering

Testing clusters according to thescale

Testing the applicants to ensure that their qualifications & skillsmeet the requirements

filtering applicant according toscore and specifications

Decision making, weather applicant is accepted or not

Contacting interested partiesbefore starting the learning

process

Contacting teachers & trainers to set schedules for the program inco-ordination with our internal staff

Informing accepted applicants and providing them with dates forstudy as well as schedules

Learning

process

Theoreticalinformation

teaching

theoretical information are beingdelivered and tested by quizzes

A curriculum is set for the program by the trainers & teachersmeeting the requirements of the sponsors & the schedule set for

the program

Teaching process including continuous tests & evaluations

PracticalTraining

In collaboration with thetheoretical instructors, practical

training is tailored to fit the needsof the sponsors and the order of

the theoretical info

Training facilities are available & set to start the training processwith consideration to new technologies

Training sessions are conducted in accordance to the schedule &

skills required by the sponsor

WorkSimulation

Conducting inspection & adaptingtrainees to real work environment

situations

up-close inspection is performed on a direct real life scale tomeasure and improve students accuracy and precision

draw timelines and adapt the students to general work environmentprocedures including documentations, follow-up reports and self

assessment

Certification &

employment

Examinationand evaluation

Final Examination are done toensure the full comprehension

over the content studied

Exams are planned according to scale & qualifications requested bysponsors

The trainees are tested a final exams before their graduation

Certificationcertification is acquired from all

parties as well as experienceletters from work simulations

For the trainees passing the exams, they get their certificates beforethey are employed by the sponsor companies

Employment

Students files are set & they areemployed as promised accordingto the sponsors requirements &

signed contract between theinstitute & sponsor companies

transfer of student file to the sponsors HR dep. with a well

formatted resume enclosed with it a copy of the qualifications andexperience

The accepted trainees are employed by sponsors

Continuous feedback & surveys are received from sponsors forcontinuous improvements

Figure (13) Process development spreadsheet

8/3/2019 desk vist

29/49




SELECT GEERAL PROCESS DESIG

Based on the product design and on the information developed, a process

flow diagram is developed:

Figure (14) Process flow diagram part 1

8/3/2019 desk vist

30/49




COT. SELECT GEERAL PROCESS DESIG

Figure (15) Process flow diagram part 2

8/3/2019 desk vist

31/49




IDETIFY PROCESS FEATURES AD GOALS

ProductFeatures

Product FeaturesGoal

Process features

Practical

training

Processing

applications

Softskills

development

theoretical

education

Strictschedules

Communicate

theOrganization

Management

education

Highly trained

technician

1. Competent

2. Dec. training period

Improvedanalytical skills

1.Trouble shooting2.Handle tasks

Flexibility andmultitasktolerance

1.Adapting to the businessneeds

2. Achieve plans

Punctuality1.Adherence to

production schedules2.Working hours

High morality/honesty

1.Loyalty &

confidentiality

2.Hazards reporting

Ability to workin a team.

1. Blending in with

organization process2.Avoid struggles

Graduateshavethesufficient

practicaltrainingrequiredby

sponsors

Shareinsolvingproblemof

unemploymentinEgypt

Graduateshave

communication,analytical&

interpersonalskills

Actualtrainingisamajorpart

ofthegraduates

Graduatespunctualityasa

keyfactorofprofessional

success

Educationofpracticalwork

environmentskills,values&

Managementrules&

regulations,and

organizationalstructure

Process goals

Legend: Existing relationship o relationship

Figure (16) Process design spreadsheet

8/3/2019 desk vist

32/49




STEP 6STEP 6STEP 6STEP 6 ::::

DEVELOPDEVELOPDEVELOPDEVELOP PROCESS CONTROLSPROCESS CONTROLSPROCESS CONTROLSPROCESS CONTROLS

Identifying Controls Needed Designing Feedback Loop

Optimizing Self-Control and Self-Inspection

Establish Audit

Demonstrate Process Capability and Controllability

Plan to Transfer to operations

Implement plan and validate transfer

IDETIFYIG COTROLS EEDED

To identify the needs for control, its preferred that the system is viewed from a

process approach such as the one in the figure below:

The blocks above signify the how each relate in the natural progression of the

process, however this is a top view diagram, a lot more inputs and outputs are given

by which controls are specified.

Note:

The blocks only signify the basic forward path of the process other supportingoperations and sections needed are mentioned in the previous section (developingprocess).

8/3/2019 desk vist

33/49




Surveying and sponsorship

I/p Surveys Histogram of Market Growth over the past 10

years

Proces

s

A. Market Analysis are performed

B. Review growth trend and define the targeted sections in the

demography of industry sectors

C. Negotiating terms and conditions with targeted companies and firms

o/p Approvals and

Contracts

Notification of admission start dates

Major Controls Needed:

Survey efficiency

- This is measured by several factors but the most important is the Response

rate

- Dominant Variable in this control is Survey Component

Correct market targeting

- This is measured by offers return rates & market statistics

- Dominant Variable in this control is Market Information

Admission and testing

I/p Survey results Student Applications

Process A. Classifying applicant according to primary level and divide them to strata

B. Conduct basic filtering process that measure the specifications needed(

ability to learn, personal skills, hand/eye coordination, etc )

C. Analyze applicants results and measure overall applicants level

o/p Accepted StudentNotified

Updatedatabase

Document Managementdepartment notified with

semester requirements


Application Form contents

- This is measured by the average time taken to fill the application and the

accuracy of answers

- Dominant Variable in this control is Component

Testing level & Compatibility

- This is measured by statistically viewing the grades normal distribution

range of each section compared

- Dominant Variable in this control is Component

8/3/2019 desk vist

34/49




Learning Process

Theory

I/p Students Theory material Instructors

Process Orientation Session to relate theory to practice

Lectures are given with assessments, assignments and evaluations in

between

Final Examination to evaluate overall knowledge acquired

o/p Theoretical Knowledge Results

Practical Training

I/p Theoretical

knowledge

Workshop Instructors

Process A. Classifying applicant according to primary level and divide them to strata

B. Conduct basic filtering process that measure the specifications needed(

ability to learn, personal skills, hand/eye coordination, etc )C. Analyze applicants results and measure overall applicants level

o/p Accepted Student

Notified

Update

database

Document Management

department notified with


Work Simulations

I/p Theoretical

knowledge

Practical

knowledge

Subcontractor

Requests

Process A. Subcontractor requests received

B. Production plan is made with proper allowance for possible delays

C.

Subcontractor requests are fulfilled and delivered , students providedetailed documentation for their work

o/p Accepted Student

Notified

Update

database

Document Management

department notified with


8/3/2019 desk vist

35/49





Level of understanding for Theoretical base information

- This is measured by the normal distribution of the grades of the students

- This is also evaluated by the students/instructor early evaluation forms

- Dominant Variable in this process is the Component

Level of efficiency in the know how transfer during practical training- This is measured by the production cycle time during practical training

- This is also measured by performing extra out of book exercises

- Dominant Variable in this process is the Component as well

Relating Theory to practical information

- This is measured by reviewing the reports and notes students make during

the practical training

- Dominant Variable in this process is Information

Student precision, accuracy and punctuality during work simulations

Certification & Employment

I/p Survey results Student Applications

Process D. Classifying applicant according to primary level and divide them to strata

E. Conduct basic filtering process that measure the specifications needed(

ability to learn, personal skills, hand/eye coordination, etc )

F. Analyze applicants results and measure overall applicants level

o/p Final Product Student performance feedback

After identifying the basic needs of control a feedback loop is designed in order

to close the system and convert it from an open loop to a closed loop system.

DESIGIG FEEDBACK LOOP

In order to perform a feedback loop you need to:

Identifying control subjects

Identifying means for controlling each

Establishing control criteria

Establish procedure to meet criteria

Identifying who will perform the procedure

One of the tools used to sum up those elements is the process control spread

sheet which will be displayed in the following pages

8/3/2019 desk vist

36/49




8/3/2019 desk vist

37/49




8/3/2019 desk vist

38/49




8/3/2019 desk vist

39/49




8/3/2019 desk vist

40/49




8/3/2019 desk vist

41/49




SELF ISPECTIO AD COTROL

After specifying the procedures and the responsibilities its highly valued that

the people responsible for the process have means for evaluating their own work

and controlling their performance.

Given that Self-control takes place when:

Workers know what they are supposed to do.

Workers know what they are doing.

Workers have the ability & means to regulate the outcomes of the

process

8/3/2019 desk vist

42/49




8/3/2019 desk vist

43/49




8/3/2019 desk vist

44/49




8/3/2019 desk vist

45/49




8/3/2019 desk vist

46/49




8/3/2019 desk vist

47/49




ESTABLISH A AUDIT

After defining the process, training the personnel and establishing a control. A

system of audit must be implemented in order to ensure the appliance of the

system as intended and that the controls are functioning as planned for that an

Audit plan must be made.

The audit plan should be presented after excluding the vacations and taking to

considering the off days in the audited section (this is established by attaining the

vacation plan from the employee) after that plotting an audit that lasts through the

year. This plan is subject to change according to the feedback that comes from the

sections, complaints filed. Also its noted that the audits scheduled are the ones

announced. Random audits are conducted and carry great weight in the evaluation

of the next audit plan.

Provisioning the audit

After establishing the audit there is supposed to be a follow up for it, that is

made by using an empty copy of the Audit plan , this will be used to mark the phase

of the audit including notification performance documentation and follow up each

with the proper keying

Its also notable that the audit plan include all three types of audit the internal,

external and extrinsic.

8/3/2019 desk vist

48/49




8/3/2019 desk vist

49/49


PROCESS CAPABILITY AD COTROLLABILITY

Process capability is usually decided by control charts, so this is usually done by

historically documented data from similar systems or recently acquired data from

running process, however controllability of the process can be measured by means

of the failure mode effect analysis aided by simulations.

Date post:	06-Apr-2018
Category:	Documents
Upload:	mohamed-medhat
View:	216 times
Download:	0 times

desk vist

Documents