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Desktop Delivery Controller Administrator’s Planning the User Experience ... 4...

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  • Desktop Delivery Controller 2.0Citrix XenDesktop

    Desktop Delivery Controller Administrators Guide

  • Copyright and Trademark NoticeInformation in this document is subject to change without notice. Companies, names, and data used in examples herein are fictitious unless otherwise noted. Other than printing one copy for personal use, no part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Citrix Systems, Inc.

    Copyright 2008 Citrix Systems, Inc. All rights reserved.

    Citrix, ICA (Independent Computing Architecture), and Program Neighborhood are registered trademarks, and XenDesktop, Citrix XenApp, Citrix Presentation Server, Citrix Access Gateway, Citrix XenServer, SpeedScreen and GoToAssist are trademarks of Citrix Systems, Inc. in the United States and other countries.

    This product includes software developed by The Apache Software Foundation (http://www.apache.org/).

    Adobe, Reader, and PostScript are trademarks or registered trademarks of Adobe Systems Incorporated in the U.S. and/or other countries.

    Internet Explorer, Microsoft, MS-DOS, Windows, Windows Server, Windows NT, Windows XP, Win32, Access, Visual J#, and Active Directory are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

    Java is a trademark of Sun Microsystems, Inc. in the United States and other countries.

    VMware is a trademark of VMware Inc.

    All other trademarks and registered trademarks are the property of their owners.

    Last Updated: May 19, 2008 (SC)

    http://www.apache.org/

  • Contents 3

    Contents

    1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7How to Use this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Finding More Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Getting Support and Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Introducing Desktop Delivery Controller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8

    Key Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

    2 Planning Your Deployment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Planning Your Farm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13Using Active Directory with Desktop Delivery Controller . . . . . . . . . . . . . . . . . . . . . . . . . .17Using the Web Interface with Desktop Delivery Controller . . . . . . . . . . . . . . . . . . . . . . . . .19Security Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

    Security Best Practices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21Deployment Scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

    Upgrading from Previous Versions of Desktop Delivery Controller . . . . . . . . . . . . . . . . . .24

    3 Planning the User Experience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Client Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

    Using Clients in Windows Environments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26Your Environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

    User Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27Network Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

    Desktop Connection Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Scenario A: Connecting from an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29Scenario B: Connecting from a Domain-Joined or Repurposed Computer . . . . . . . . . . .31Scenario C: Connecting from a Fat Client Device on a LAN . . . . . . . . . . . . . . . . . . . . .32Scenario D: Connecting from Remote Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

    4 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Requirements for Delivery Controllers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

  • 4 Desktop Delivery Controller Administrators Guide

    Data Store Database Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40Separate Components Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

    Citrix Licensing Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42Management Console Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

    Active Directory Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44Virtual Desktop Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

    Hosting Infrastructures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

    5 Installing Desktop Delivery Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Creating the Farm Data Store . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Installing Desktop Delivery Controller on a Single Server . . . . . . . . . . . . . . . . . . . . . . . . . .49

    To install Desktop Delivery Controller and create a farm . . . . . . . . . . . . . . . . . . . . . . . .49Configuring Active Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51Using a Separate Database Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

    Installing the Virtual Desktop Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52To install the Virtual Desktop Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54To configure firewalls manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55

    Installing the Citrix Desktop Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56To install the Citrix Desktop Receiver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

    Adding Controllers to Your Farm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56To add a controller to a farm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

    Installing the Management Consoles Separately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58To install the management consoles on a separate computer . . . . . . . . . . . . . . . . . . . . . .58

    Starting the Access Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59To configure and run discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59

    Uninstalling Desktop Delivery Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Uninstalling Controller Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59Uninstalling the Virtual Desktop Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

    6 Working with Virtual Desktop Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63To Create a VM-Based Desktop Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64To Create a PC- or Blade-Based Desktop Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67Importing and Exporting Virtual Desktop and User Assignment Data . . . . . . . . . . . . . . . . .68

    To export data to a file. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70To import data from a file . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

  • Contents 5

    Updating Desktop Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

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