Detailed Project (DPR) Report
Dehradun, Government of Uttarakhand
May-2007
This document is a confidential document of Govt. of Uttarakhand. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, whether electronic, mechanical, photocopying, recording, or otherwise, without the written permission of
Government of Uttarakhand.
Prepared By: Wipro Consulting
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TABLE OF CONTENTS
1 INTRODUCTION............................................................. 4
2 SUMMARY OF EGRM....................................................... 5
2.1 E-GOVERNANCE VISION .........................................................5 2.2 E-GOVERNANCE BLUEPRINT.....................................................6 2.3 CORE INFRASTRUCTURE INITIATIVES...........................................7 2.4 APPLICATIONS INITIATIVES.................................................... 11 2.5 E-GOVERNANCE ROADMAP:................................................... 14 2.6 SERVICE DELIVERY CHANNELS AND STRATEGY.............................. 18
3 SCOPE OF SEMT........................................................... 20
4 CAPACITY GAP ANALYSIS ........................................... 22
4.1 STATE LEVEL CAPACITY GAP ANALYSIS ...................................... 22
5 PROPOSED STRUCTURE............................................... 27
5.1 PROPOSED PEMT STRUCTURE ................................................ 29 5.2 GOI SUPPORT FOR CAPACITY BUILDING UNDER NEGP ..................... 30 5.3 REQUIREMENT FOR ADDITIONAL RESOURCES FOR SEMT .................. 30
6 COSTING OF CAPACITY BUILDING .............................. 32
6.1 HUMAN RESOURCE EXPENSES................................................. 32 6.2 INFRASTRUCTURE AND HARDWARE EXPENSES............................... 32 6.3 TRAINING EXPENSES ........................................................... 33 6.4 OPERATIONAL EXPENSES ...................................................... 34 6.5 OUTSOURCING TASKS EXPENSES ............................................. 34 6.6 TOTAL EXPENSES ............................................................... 35
7 CONCLUSION............................................................... 36
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List of Exhibits
...........................................................................................................
EXHIBIT 1: E-GOVERNANCE VISION OF THE STATE.....................................5 EXHIBIT 2: E-GOVERNANCE BLUEPRINT - UTTARAKHAND..............................6 EXHIBIT 3: ARCHITECTURAL FRAMEWORK FOR USWAN...............................8 EXHIBIT 4: CORE APPLICATIONS FOR UTTARAKHAND ................................13 EXHIBIT 5: E-GOVERNANCE ROADMAP .................................................17 EXHIBIT 6: SERVICE DELIVERY CHANNELS & STRATEGIC APPROACH ..............18 EXHIBIT 7: EXISTING INSTITUTIONAL FRAMEWORK ..................................22 EXHIBIT 8: PROPOSED INSTITUTIONAL FRAMEWORK .................................24 EXHIBIT 9: PROPOSED SEMT STRUCTURE .............................................28 EXHIBIT 10: INDICATIVE PEMT STRUCTURE ..........................................29 EXHIBIT 11: HUMAN RESOURCE FINANCIAL ESTIMATE ..............................32 EXHIBIT 12: INFRASTRUCTURE FINANCIAL ESTIMATE ................................33 EXHIBIT 13: TRAINING ESTIMATE.......................................................33 EXHIBIT 14: OPERATIONAL EXPENSE ESTIMATE ......................................34 EXHIBIT 15: OUTSOURCING EXPENSE ESTIMATE .....................................34 EXHIBIT 16: TOTAL EXPENSE ESTIMATE ...............................................35
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1 Introduction
The Government of India has planned a national level initiative - National e-
Governance Plan, NeGP for increased transparency, efficiency and effectiveness
in delivery of citizen services.
NeGP has been drafted keeping in mind that the nature and scale of e-
governance initiatives planned within the domain of the State Governments,
present a major managerial and technological challenge as these projects would
be implemented in a “mission mode”, (with clearly defined goals, timelines and
responsibilities) by concerned departments of the State Governments.
Therefore for successful implementation of e-Governance initiatives, planned
under NeGP, it is important to augment the people / expertise available within
the Government and increase participation/outsourcing of people from outside
the Government for carrying out various activities including the following:
• Preparation of Detail IT Road Maps for each Department of the State
Government.
• Preparation of Detail Project Reports (DPR)
• Project Management
To carry out the above activities, adequate support through a dedicated,
professional team need to be in place with appropriate skill-sets and aptitude
(i.e. Capacity Building) at two levels:
• State Level
• Department Level
NeGP provides a good opportunity for the state to achieve its vision, which is
“To have the state of Uttarakhand fully digitized – a networked society
where information flow and access across all sections of the society,
enabled through effective ICT infrastructure, would propel the
economic growth of the state leading to a very high quality of life of its
citizens.”
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2 Summary of EGRM
A brief overview of the e-Governance Roadmap is provided here for ready
reference.
2.1 E-Governance Vision
The e-Governance Vision statement outlines the distinctive and specific ends for
which the Government of Uttarakhand would like to utilize ICT to achieve and
propel the economic growth of the state for a high quality life of the citizens of
the state. Following is the e-Governance Vision of the state:
“The Vision is to have the state of Uttarakhand fully digitized – a networked society where information flow and access across all
sections of the society, enabled through effective ICT infrastructure, would propel the economic growth of the state leading to a very high
quality of life of its citizens.”
EXHIBIT 1: E-GOVERNANCE VISION OF THE STATE
The EGRM spells out the strategy for the effective implementation of the e-
Governance vision.
The important points made in the EGRM are:
• The strategy for e-Governance Roadmap revolves around creating
synergies by using common infrastructure, applications and policies
across the state.
• An institutional framework, with involvement of the state’s senior
executives (both politcal and administrative ) has to be put into place
to ensure the continuity and proper management of the e-Governance
initiatives.
• There is an urgent need for putting into place some core infrastructure
that would serve as the backbone for all the future e-governance
initiatives. The core infrastructures required are:
State Wide Area Network (SWAN)
State Data Centre
Common Service Delivery Centres (CSCs currently in place).
UTTARAKHAND – CAPACITY BUILDING
2.2 E-Governance Blueprint
The blueprint diagram is a depiction of the outcomes of visioning and strategic
planning processes, which sets out the big picture of the key areas of e-
Governance initiatives and their relationship. It is a snap shot of all the area
where the state needs to undertake recommended initiatives to achieve the
goals of the e-Governance roadmap. The blue print is a pictorial representation
showing the priorities of various sectors for e-Governance initiatives in the
State.
Partially implemented proje
Recommended Initiatives
Ongoing / Implemented In
ISMS
Inventory Mgt.
CORE INFRASTRUCTURE
SHRMS
Other Core
Applica-tions
Co-
operatives
Labour & Employ-
ment
Finance including
Treasuries*& Commercial
Tax*
Secretariat Adminis-
tration
Food & Civil
Supplies
Tran sport*
Water Resources &
Irrigation
Rural Dev. & Panchayati
Raj
MPHS
CDV PKI (Unique ID)
GIS E- Tend-
ering
Uttara Portal
CSCs Data Centre
Information Mgt.
Core Policies
U-SWAN
Urban Develop-
ment
Revenue including
Registration* & Land
Records*
Educa-tion
Forest
Energy
Agri-culture
* NIC Initiatives
EXHIBIT 2: E-GOVERNANC
CORE PROJECT
Tour-ism S
Health
DEPARTMENTAL PROJECT
6
cts/initiatives
itiatives
Industries
PWD
Police
SWD Law
E BLUEPRINT - UTTARAKHAND
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2.3 Core Infrastructure Initiatives
Core Infrastructure forms a backbone for e-Governance in the state. Core
Infrastructure could be used by all Government Departments and its agencies,
and thereby reduce project costs for each department. Conceptually the
backbone requirement for every e-Governance projects is as follows:
• At the back-end a repository of all the data and applications (State
Data Centres)
• Connectivity of the back-end to all the front-ends which includes
department offices (State Wide Area Network)
• The front-end delivery of services (Citizen interface Centres)
2.3.1 STATE DATA CENTRE (SDC)
The State Data Centre is in the conceptualization phase and is under the
current initiatives of the state. State Data Centre (SDC) shall provide
international standards’ compliant, reliable, highly available and secured
computing facility to host critical statewide applications, data and websites.
SDC will provide system hosting (operation, management and maintenance)
services for the Government's central IT infrastructure and departmental
information systems. It will also provide Disaster Recovery (DR) facilities for
the Government's mission critical systems.
The SDC should have a network control centre and a central help desk that will
monitor the government-wide data network and critical network devices.
2.3.2 STATE WIDE AREA NETWORK (SWAN)
2.3.2.1 Background
Considering the large number, type and reach of e-Governance services and
applications (G2B, G2G, and G2E) that are planned over the next 3 to 5 years,
the need was felt for a State Wide Area Network to enable the efficient
communication of data, voice and video among the various offices of the state
government at the state, district, subdivisions, and block level. The State of
Uttarakhand embarked upon the USWAN program under the National e-
Governance Action Plan (NeGAP). Under NeGAP, the SWAN is to extend
connectivity to the Block level through State Wide Area Networks (SWANs).
Support for the establishment of SWAN infrastructure up to the Block level is
being provided by Department of Information Technology, GoI. SWAN shall be
an integrated and reliable communication backbone connecting all government
offices/departments or Kiosks in Uttarakhand.
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Minimum bandwidth to be made available would be 4 Mbps up to district level
as well as 2Mbps up to block level on a dedicated basis through leased lines /
satellite.
2.3.2.2 Present Status
A proposal for establishing USWAN was sent to DIT, GoI on 5th March 2006. The
proposal was approved by DIT. The total cost of the accepted project is Rs.
7078.31 lakhs with a DIT share of Rs 3963.51 lakhs. TCIL has been hired as
consultant for establishing SWAN.
Architecture of USWAN
The State Wide Area Network (USWAN) aims to provide a reliable, integrated
and robust connectivity infrastructure catering to high speed and high capacity
delivery of voice, data and video transmissions along with setting up an open
standard based, interoperable, scalable network infrastructure providing a
ubiquitous communication backbone for the State’s distributed information
processing environment in addition to enabling connectivity to various
government departments. The USWAN shall have hierarchal structure from
State HQ to District HQ to Sub Division HQ / Block HQ. The network shall follow
STAR topology ultimately with horizontal PoP connected at different levels.
B loc k-1 B loc k-2 Block -n Bloc k-1 B loc k-2 Block -n
314 Blo ck
2 MB PS lin es
8 MB PS lin es
B loc k-1B loc k-1 B loc k-2B loc k-2 Block -nBlock -n Bloc k-1Bloc k-1 B loc k-2B loc k-2 Block -nBlock -n
314 Blo ck
2 MB PS lin es
8 MB PS lin es
121 Bl ocks / Tehsil s
13 D istr icts
Di stri ct 1 D i stri ct 2 D istrict 3D istrict 4 Di stri ct 5 Di stri ct 13
4 MBPS lines
EXHIBIT 3: ARCHITECTURAL FRAMEWORK FOR USWAN.
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2.3.3 Service Delivery Infrastructure (CSCs)
The third of the core infrastructure is providing front office to the citizens for
efficient delivery of services. Currently there are about 200 odd CSC’s
Operating under various different schemes. A Total of 2625 CSC’s are planned
to be rolled out in the state, which would enable the information flow across all
levels of the state, right from state to village level.
The key elements to consider in achieving progress on the front office are:
• Customers; the customers could be citizens, businesses or other
government departments
• Services identified for delivery through the channels
• Channels for exchange of information / delivery
Each of the elements is discussed in detail below.
Customers: The customers can be classified into three key segments viz.,
Citizens (including residents and tourists), Businesses operating in the State of
Uttarakhand and Business Partners (e.g. suppliers and other governmental
organizations).
The GoU customers can be grouped under the following categories based on the
type of the relationship they have with government. These categories are:
Citizens: The citizens are the residents and tourists of Uttarakhand. ‘Residents’
constitute the largest customer segment and the most frequent users of the
majority of services of the GoU departments and information. Their relationship
with government can be summarized as follows:
• Use the government infrastructure in terms of roads, drainage
networks, irrigation networks, public parks, etc.
• Access the departmental services such as payment of taxes,
registration of transactions, issue of various types of certificates, etc.
• Report problems and provide suggestions.
• Payment of Bills and other transactions
Businesses: This refers to the public and private sector organizations that
access the services and information from the Government departments. Their
relationship with these type of organizations can be summarized as follows:
• Pre-establishment services such as registration, licenses, etc.
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• Post-establishment services such as payment of taxes, filing of
returns, etc
Employees: The employees working for the government constitute this
segment. They avail services from the government such as payroll, benefits,
etc.
The key customer requirements that need to be addressed by E-Government
are:
• Simple and accessible windows for various segments of customers
through e-Governance of all Government information and services .
• Minimize the time spent on repeated visits to government offices.
• Customers should no longer be required to submit the same
information / documents repeatedly
• Feedback mechanism to be established
Setting up of the Service delivery Infrastructure is going on in the state of
Uttarakhand and a Number of CSC’s are operational under different districts of
the state. But the scale of the infrastucture has to increased and number of
applications through which certain services can be delivered, are to be made
available to the citizens through these CSC’s & Kiosks.
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2.4 Applications Initiatives
The e-Governance Roadmap includes Core and Integrated departmental
applications. The Core applications will be spread commonly across all the
departments of the State whereas the Integrated departmental applications will
be for each of the departments that have been covered as part of this study.
Together both these categories comprise the Applications’ Roadmap of the
State.
Ongoing Core Application Initiatives
Name Description
HRMS (Human
Resource
Management
System)
The HRMS project involves creation of an integrated
technology solution to address the needs and streamline the
complex and dispersed Payroll and Human Resource
Management System. Its key components are:
• Sourcing and selection of personnel covering recruitment,
appointment and pay fixation
• Rewarding and retention of the personnel
• Development and counseling for personnel
• Retirals covering resignation, retirement and pension
• Payroll processing
• Time, attendance and leave management
• Loans and advances, LTC, housing, vehicle management
etc.
• Information management
• Knowledge base of various Gazette Orders applicable to
HR and payroll
MPHS-CDV-PKI The project involves creation of a database of the residents of
the state through computerization of the Multipurpose
Household Survey capturing the socio-economic data and
formation of a CDV (Central Data Vault) for all the data
related to citizens that would aid the government in
Integrated Service Delivery. The project would include
Intelligent Analysis of the data so captured. It would include
issuance of smart cards to the residents of the state.
The project also involves establishing a PKI (Public Key
Infrastructure) to ensure security, confidentiality and
accuracy of the data.
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Uttara Portal The project involves building of an Integrated Service
Delivery interface for the citizens, businesses and employees.
It is envisaged that all the back-end applications will be
integrated to the Uttara Portal. The project has the following
phases:
• Phase-I: Provision of Information Service
• Phase-II: Provision of Two way services with no legal
implications
• Phase-III: Provision of Two way services with legal
implications
The current scope of the Project covers the first two phases
Recommended Core Application Initiatives
Name Description
2. E-Procurement
E-Procurement initiative can be initiated which will be
supported through electronic purchase requisition
generation , comparison of Quotes , selection of vendor
and placement of order. It will also facilitate purchase
order processing follow-up and monitoring deliveries
through conformation of receipt of goods simply by
entering PO number. The Solution should also support
invoice verifications. Departments would be provided a
facility to raise an online requisition for any purchases (
Major/Minor). Based on the sanctioning levels , the
requisition would be approved online by the respective
authority. The e-procurement system can have the
facility for issuance of tenders through predefined
templates/ proformas. The tender responses can be
compared and based on the successful tenderer quotes ,
supply order , work order generated with standard
terms & conditions
Integrated
Scheme
Application and
Database
The project would involve creation of a centralized database
of all the government-sponsored schemes including both
state and central government schemes. It may also include
any externally funded schemes. The individual departments
and institutions would be able to use this centralized scheme
application and related information database for effective
distribution.
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GIS Application Considering the terrain, where more than a majority of the
state is hilly in nature and faces inhospitable weather for a
reasonable duration every year, the state may go for a GIS
application initiative. The application initiative would cover
the broad requirements of the entire state with links to the
concerned departments for specific data and information.
Recommended Integrated Applications
Name Description
Grievance Redressal System
Grievance redressal system should be able to handle
lodgement of public grievances, flagging the grievances
to the respective authorities and provision for recording
redressal steps taken for the corresponding grievance.
This Application should act as a Integrated application,
as various departments can use the same for providing
better citizen satisfaction.
EXHIBIT 4: CORE APPLICATIONS FOR UTTARAKHAND
2.4.1 Planned E-Governance Initiatives
The e-Governance Roadmap provides details of the type of services/processes
which should be taken up for e-Governance. However the list is based on the
discussions with the stakeholders and a socio-economic analysis of the state
performed during the study and is to be used as a guide. The complete scope of
work under each of the recommended e-Governance initiative should be
finalised during the preparation of the DPR for that department.
Once the departments finalize the DPRs, it is expected that Govt. of
Uttarakhand(GoU) would initiate some of these projects in the state in the next
3 years. For these projects a Detail Project Report/Proposal (for funding) and
the tender document (for software development vendors) should be prepared
subsequently.
The Important e-Governance initiatives may be segregated under 3 categories
a) Core Infrastructure – projects which would form backbone for all the
departments
b) Core Applications – Applications which could be standardised and could be
replicated in all the department without any major modifications
c) Integrated departmental Applications - Applications which would
address the specific needs of the department
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The following 3 projects have been identified as a Core Infrastructure projects:
• State Wide Area Network : Provide backbone connectivity from State
Headquarters to Block level
• State Data Centre : A repository of all the data and applications at a
State Level
• Common Services Centres : A front-end service delivery centre
The initiatives which should be planned during the next three years at the
Department level have been indicated below in the departmental application
roadmap which would give a initial thrust to the e-Governance in the diff
departments identified . The exhibit below also indicates the Prioritization of
these recommended activities over the three year period.
2.5 E-Governance Roadmap:
E-Governance Roadmap for Uttarakhand
2006 2007 2008 2009 1. Define Policy and standards Define HR Policy Define IT Standards and Data
Standards in detail
Define Security Policy 2. Implementation on-going projects (NIC Project are mentioned in another table)
Uttara Portal Education-TS Portal e-Class Agriculture Portal Social Welfare Project Urban Development of Local Bodies
Public Works Department Project MPHS- CDV-PKI Badri-Kedar Portal HRMS 3. Formulate Citizen Charter 4. Core Infrastructure Projects
Anchor Deptt.
SWAN Establishment & Operationalization
ITDA
State Data Centre Establishment & Operationalization
ITDA
Common Service Centre Establishment Operationalization ITDA Uttara Portal Operationalization ITDA 5. Core Applications GIS Establishment Operationalization DMMC/Rev
enue Information management & Grievances Redressal System including RTI& Assembly Question, website updation, etc.
Pilot Operationalization (Roll Out)
CM Secretariat
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Inventory Management System
Establishment Operationalization SAD
Attendance Monitoring System Establishment Operational-ization
Personnel
Scheme Monitoring System Establishment Operationalization Planning e-Tendering & e-Procurement Establishment Operationalization Finance Court Case & offences Mgmt. System
Establishment Operational-ization
Law
Budget & Audit Management System
Establishment Operationalization Finance
Digital Library Establishment Operational-ization
Higher Education
Unique ID & Integration of all databases
Establishment Operationalization IT & Planning
Infrastructure Project Management System
Establishment Operationalization PWD
Online Transaction System Establishment Operationalization Finance Single Window Integrated Workflow Automation System
Establishment Operationalization SAD
6. Departmental Application
2006 2007 2008 2009
Agriculture AGRISNET, Crop Information System
RD & PR Creation of Beneficiary Database
RD&PR Automation System Scheme Management System
Finance Commercial Tax Computerization
Pension Management System Integration of all Applications
Revenue e-District Implementation
Integration of all Applications at district level
Food & Civil Supplies Creation of Beneficiary Database
Workflow Automation, Ration Card Automation System
Food Coupon Monitoring system
Police Common Integrated Police Application Jail Administration System
Integration of all Applications
Transport Computerization of Transport Corporation, Integrated check post
Labour & Employment Admission & Counseling Management System
Education Integration of all Applications
Forest Forest Management Information System, Scheme Management System, Forest Fire Control System
Integration of all Applications
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Tourism Tourism Information System, e-Governance in GMVN, KMVN & UTDB
Integration of all Portals
Co-operatives PACS Monitoring System, Banking solution for DCBs, Herbal Products Database
& Application Health Birth & Death
Registration System, Food & Drug Control Automation System, Inventory Management System
Enhancement of Disease Surveillance System Telemedicine
Industries Single Window clearance system, PMRY Computerization
Secretariat Administration Asset Management System, Gate Pass issuance & Management System
Law City Civil Court Computerization
Energy Computerization of Corporations, Loan Management System
Public Works Integration of all developed Applications
Water Resources & Irrigation Computerization of Peyjal Dept, Application software for Irrigation Department
Initiatives already under way in these departments are listed elsewhere
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Suggested list of Department in Government of India who can provide funding for Departmental Projects
List of Departments/Projects Funding Departments in GoI
Infrastructure Projects DIT, GoI
Core Applications DIT, GoI
Agriculture Ministry of Agriculture, GoI
RD & PR Ministry of Rural Development & Ministry of
Panchayatiraj, GoI
Finance Ministry of Finance, GoI
Revenue Ministry of Rural Development & Ministry of Communications & Information Technology, GoI
Food & Civil Supplies Ministry of Consumer Affairs: Food & Public Distribution, GoI
Police Ministry of Home Affairs, GoI
Transport Ministry of Road Transport & Highways & Ministry of Communications & Information Technology, GoI
Urban Development Ministry of Urban Development & Poverty Alleviation, GoI
Labour & Employment Ministry of Labour, GoI
Education Ministry of Education, GoI
Forest Ministry of Environment & Forests, GoI
Tourism Ministry of Tourism, GoI
Co-operatives Ministry of Agriculture, Ministry of Panchayatiraj & Ministry of Rural Development, GoI
Health Ministry of Health & Family Welfare, GoI
Industries Ministry of Small Scale Industries, GoI
Secretariat Administration Ministry of Personnel, GoI
Law Ministry of Law & Justice, GoI
Energy Ministry of Power, GoI
Public Works Ministry of Urban Development, GoI
Water Resource & Irrigation Ministry of Water Resources, GoI
EXHIBIT 5: E-GOVERNANCE ROADMAP
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2.6 Service Delivery Channels and Strategy
During the study of the identified departments it was also analysed as to what
services should be provided to the various stakeholders initially and the
possible delivery channels for these services. The table below presents a list of
these services and the most suitable delivery channels:
Service Delivery Channel
Services CIC/ CSC
Website / Portal / Internet
Tele-phone
Segment
Food & Civil Supplies Providing Information to Citizens about the Nearest rationed shops , food Grains availability
G2C
Online application for applying for ration cards. G2C
Procurement of Food Grains G2B
Tourism Information and Reservation facilities G2C G2B
Online Registration , and filing of Luxury taxes ( By Hotels ) and their old status
G2B
Industries Single Window Clearance (Application filing , Registration , Payment & Status ) for SSI's
G2B
Labour Detailed Information on labour laws / Acts G2C; G2B
Employment market Information. G2C
Enabling online application form downloading, Filling up and it’s updated status
G2C
Online registration of Complaints & status availability
G2B ; G2C
E-Classrooms G2C
Health Providing Various Types of Information pertaining to Departmental Schemes, about Facilities available at CHC's / PHC's
G2C
Online Tendering facility for Medical Facilities (Infrastructure, Drugs)
G2B
Rural Development & Panchayati Raj Institutions Information on all Central Government, State Government and Externally aided schemes. Status of schemes and future plans.
Providing information about the rural market, traditional items etc.
G2C
Co-operatives
Providing Banking information to the stakeholders G2C G2B
EXHIBIT 6: SERVICE DELIVERY CHANNELS & STRATEGIC APPROACH
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All of the above services can be provided through the CSC/CICs, Web portals,
etc. For provision of these services in the most effective manner there are some
pre-requisites as listed below:
1. Integrated and Departmental applications need to be designed, developed
and implemented so that the back-end is ready. The above mentioned
service delivery channels can function only when the back-end
applications are in place.
2. A centralized portal and data centre where all these service supporting
data can merge
3. State wide connectivity so that all information is online
4. Setting up of the necessary infrastructure as mentioned in this report
Till such time as these pre-requisites are put in place, like the USWAN, the
State Data Centre and the Uttara Portal, etc. the provision of these services can
be made for information dissemination and downloading of forms, etc. to the
stakeholders with manual submission of forms.
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3 Scope of SeMT
As proposed in the NeGP Guidelines, if a state already has an institutional
framework in place then the same may be retained and/or enhanced. The state
has to ensure that the scope of the SeMT as mentioned in the guidelines should
be executed and the necessary capacity building exercise done for the existing
institutions.
The GoU has identified Uttarakhand eGovernance initiatives Project
Management Unit/ITDA as the nodal agency responsible for the e-
Governance initiatives in the state. It has been proposed through this study
that the same agency be retained and resource augmentation to be done.
These enhancements have been proposed keeping in mind the following scope
of the SeMT.
The scope of the SeMT as per the NeGP Guidelines is as follows:
• Preparation of Scope of Work for e-Governance initiatives
• Preparation of Request for Proposals (RFPs)
• Selection of External Agencies
• Managing and getting the best out of external agencies
• Internalizing the outputs/reports of external agencies
• Quality Assurance
• Preparation of Internal Note sheets for getting approvals/sanctions
• Conducting cost benefit analysis amongst various Technological and
other Policy options
• Provide the ability to ramp up the capacity as and when required by
the state governments and its departments
• Function as a permanent advisory body of the Apex Committee to
undertake e-Governance projects
• Provide constant inputs to the Apex Committee in formation of the
State e-Governance Master Plan, which would include the Key
Strategic Projects and Programs
• Overall Program Management of Projects including but not restricted
to:
Provide an overall direction, standardization and consistency
through Program Management of the e-Governance initiatives
in the state
Assist the departments within the State of Uttarakhand for
setting up dedicated teams (PeMT) for conceptualizing and
undertaking e-Governance projects in their departments (i.e.
building capacities at Department/Project level) through the
constitution of individual project groups
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Monitor and track the progress of projects within the
departments
Implement processes to ensure consistency and quality of
output including using standardized tools for data collection,
discussions, reporting and monitoring, etc.
Program manage all interdependencies, overalaps, conflicts,
etc. across projects as well as core and support infrastructure
shared across several projects
• Assess the training needs of the state on a constant basis and provide
a list of Training requirements
• Conduct all processes required for effective management of e-
Governance initiatives:
Issue resolution process
Program Communication process
Performance evaluation and review
Conflict Management process
Audits from time to time
Information and Technology Risk Assessment process
Information Management process
Risk Management process
Financial Management process (Viability, Costing, Accounting,
Budgeting & Monitoring)
Project plan and monitoring
Change Control process
Knowledge Management process
The SeMT should also be able to develop capacities for the entire state
based on a continuous assessment of changes in requirements. The
capacities may be in terms of people, training and processes.
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4 Capacity Gap Analysis
It needs to be appreciated that the projects with such a high value are being
already initiated and would also further require to be taken up by the state
Government with people who are full time working on these projects and have
a “big-picture” for the e-Governance in the state. The NeGP incorporates the
need for people working full time on the project with adequate skill-sets and
knowledge to initiate and manage the e-Governance projects.
At present, the Institutional Framework for IT in the state of Uttarakhand is as
follows.
Programme Steering Council (CM)
EXHIBIT 7: EXISTING INSTITUTIONAL FRAMEWORK
4.1 State Level Capacity Gap Analysis
The state has a Nodal agency as PMU eGovernance/ITDA, which is acting as the
sole agency for major iitiatives in the state of Uttarakhand. This existing
Institutional Framework as in the figure above is responsible for spearheading
the current e-Governance Vision of the state. The salient points of this
institutional framework are mentioned below:
1. The State has formed a Program Steering Council headed by the Chief
Minister of the State, for taking high-level policy decisions for e-
Governance projects within the state.
2. The State has formed an Apex Committee for the National
eGovernance Action Plan with the Chief Secretary as the Chairman of
the Committee as per the Capacity Building Guidelines.
Core Committee for IT (CS )
ITDA / PMU
NIC
Team / Cell in Few
Department Nodal Officers for each IT
Project
Project Steering Committees (PSCs) for
Application Projects
PMT
Vendors
Vendor Project Teams
Core Committee for IT (CS )
PMU eGovernance/ ITDA
NIC
Team / Cell in Few
Project Steering Committees (PSCs) for
Department Nodal Officers for each IT
Project
Department Nodal Officers for each IT
Project
Application Projects
PMT
Vendors
Vendor Project Teams
UTTARAKHAND – CAPACITY BUILDING
23
3. The state has Project Steering Committees to spear head the current
IT application projects, which are being implemented. Government
orders have also been recently issued for all future projects. These will
be converted to Project eGovernance Mission Teams (PeMT).
4. The state has PMU eGovernance/ITDA, which is the Nodal agency for
IT development and e-Governance projects in the state. However the
capacity of the PMU eGovernance/ITDA needs to be enhanced keeping
in view the requirements of the state and number of initiatives
envisged in the Department..
5. The Departmental Nodal officers for IT projects in that department
have been identified for the existing application projects. However, the
state does not have specific teams in place in the respective
departments for implementation of IT projects of that department. The
process for formation of such specific teams (PeMTs) has been initiated
as per the requirements of the existing e-Governance projects.
6. NIC is implementing few e-Governance projects (a list of these
projects is attached with the EGRM) and has a structure comprising of
around 23 people including outsourced and district level resources.
7. At present Vendors are performing implementation of the existing e-
Governance projects and these are being monitored by the ITDA.
The State of Uttarakhand aims to be the leading state in e-Governance
implementation, within country in a very short time. To achieve this a number
of policy level and implementation level initiatives are being undertaken. For
the successful conceptualization, implementation and sustenance of these
initiatives it is imperative that the existing institutional framework be
strengthened and all the members of the Institutional Framework be provided
with appropriate trainings to enhance their skill set for the required task at
hand.
It has been found that the ongoing e-Governance Projects in the state are
being mainly driven by PMU eGovernance/ITDA, which is the Nodal Agency for
all the major IT initiatives being currently pursued. The state has around 3 Core
Initiatives, and nine other major initiatives that are either at
Development/Design stage or at Pilot stage.The capacity of this Nodal Agency
needs to be enhanced through additional resources and training of the existing
resources before implementation of the envisaged initiatives under the capacity
Building Project. For Proper Control, Monitoring and Sustenance of these
projects, the team needs to be enhanced and proper training provided to the
existing personnel to ensure continued efficiency in execution and program
management of the on-going projects.
UTTARAKHAND – CAPACITY BUILDING
24
4.1.1 Shortfall of appropriate background and aptitude personnel
E-Governance initiatives ideally require a right mix of domain experts from the
State Government, IT savvy resources and e-Governance champions from
within the State and also professionals and industry experts from the Private
sector in specific skill areas. GoU requires a healthy mix of resources from
within the state government and professionals from external agencies with
appropriate background and skill sets would be helpful in prioritising,
conceptualising, developing and managing the e-Governance projects. The
areas of expertise identified as being necessary for handling program/ project
level issues are:
• Program Management (at State level)
• Project Management (at Department level)
• Change Management (both at State and Department levels)
• Financial Management (both at State and Department levels)
• Technology Management (both at State and Department levels)
4.1.2 Enhanced Institutional Framework and Teams
As per the guidelines for Capacity Building and Institutional Framework for e-
Governance under NeGP, the proposed institutional framework for
conceptualizing, performing cost benefit analysis, implementation and
monitoring e-Governance initiatives within the state is as follows:
EXHIBIT 8: PROPOSED INSTITUTIONAL FRAMEWORK
UTTARAKHAND – CAPACITY BUILDING
25
Hence as per the gaps identified in the existing Institutional Framework within
the state vis-à-vis the suggested framework under the NeGP guidelines, the
state should take up the following steps to plug these gaps:
1. Formation of the Program Steering Council
The state has formed the Program Steering Council under the chairmanship
of the Chief Minister to provide overall vision, broad policy direction and
guidance to the State Apex Committee. This council would work as the
steering committee and indicates the political will of the state. It would
provide the necessary drive to the administrative machinery and would
champion the cause of e- Governance. It would also help in synergizing
efforts across the state to help IT emerge as a core area of Governance in
the state.
2. Roles and responsibilities of the Apex Committee
The state of Uttarakhand already has an Apex Committee in the form of
Core Committee for IT headed by the Chief Secretary of the state. The main
aim of the Core Committee should be:
• To provide strategy and direction to achieve the Policies and
Goals as determined by the State e-Governance council
• Develop the strategy for e-Governance
• To oversee the State e-Governance Plan
• To ensure inter-departmental coordination
• Ensure that the initiatives are in line with the NeGP guidelines
• Act as a single window for clearance of projects, and issuing
relevant directions to departments.
As per the Capacity Guidelines, the roles and responsibilites of the Core
Committee should be in the lines of the National Apex Committee for NeGP
instituted under the Cabinet Secretary at the center.
3. Departmental Committee
The Project Steering Committees identified by the State of Uttarakhand
are similar to the Departmental Committee as per the institutional
framework under NeGP Guidelines. The state of Uttarakhand should now
pro-actively start formation of Departmental Committees for all the
departments that have been studied as part of this Capacity Building
projects. The Departmental Committees for all the proritized departments,
may be formed in line with the existing Project Steering Committees
UTTARAKHAND – CAPACITY BUILDING
26
within the state and the proposed PeMT structure as per the
recommendation.
Formation of such committee in each of these departments would ensure
that the projects as identified in the e-Governance Roadmap are
conceptualised and undertaken successfully from the beginning.
UTTARAKHAND – CAPACITY BUILDING
27
5 Proposed Structure
During the study it has been found that there is an immediate need for the
state to enhance its SeMT and PeMT capacity. This is because the state has
undertaken a number of application IT projects and Core Infrastructure projects
at present, which are in various stages of implementation and require specific
resources both at the Program level and the Implementation level.
As mentioned in this report, Uttarakhand has a nodal agency in the name of
Uttarakhand eGovernance initiatives Project Management Unit/ITDA, which is
similar to the SeMT. The existing resources of the nodal agency is having
multiple projects of different departments for monitoring & project
management and dedicating them for the new initiatives under the capacity
building project will be difficult. It is proposed that the capacity of the existing
PMU eGovernance/ITDA be enhanced with the formation of four separate wings
under the Director of SeMT Project Management Unit/ITDA. The four wings
should be:
Program Management wing
Technology Management wing
Finance Management wing
Change Management wing
For staffing of these individual wings, criteria have been used to arrive at the
number of effective e-Governance projects within the state. The criteria have
been used in similar Capacity Building exercises for other states for which the
Capacity Building Roadmap has been approved. Accordingly the following
enhanced structure for SeMT in Uttarakhand is suggested (in addition to the
already existing infrastructure):
UTTARAKHAND – CAPACITY BUILDING
28
EXHIBIT 9: PROPOSED SEMT STRUCTURE
In addition to the structure of SeMT as proposed above, there will be a
requirement for keeping some Data Entry Operators in the team. It is
proposed that there should be six Data Entry Operators in the Team to assist
the SeMT.
The detailed scope of the SeMT is mentioned in Section 3 of this report. To
summarize, the SeMT should broadly cover areas like :
• Finalizing State’s e-Governance Architecture and its various
components, such as network, databases, hardware, manpower, etc.
• Finalizing State’s e-Governance Policy & Legal Framework, inclusive of
Security
• Policies, Data Entry/Conversion & Management Policies, etc.
• Institutionalizing requisite processes and tools for effective Program
Management of all e-Governance Initiatives
• Facilitate the creation and management of State’s Core ICT
Infrastructure, including the SWAN, Data Centers, Service Delivery
Channels, etc.
• Managing various interdependencies, overlaps, conflicts and issues
across projects and for core and support infrastructures
• Assisting various Departments of the State Government in efficiently
conceptualising, undertaking, managing and maintaining their e-
Governance Projects
Program Management Wing
Technology Management Wing
Change Management Wing
Chairman SeMT (IT Secretary)
Member Convener SeMT (Director)
Finance Management Wing
Chief Executive Chief Technology Sr. resource for Senior Bureaucrat Officer (1) Officer (1) Government Process from department
of Finance (1) Re-engineering (1)Head Operations Solutions (1) Architect (2) Finance Expert / Change
Economist from ManagementIndustry (1) Program Technical Expert (1)
Managers (4) Resources (1)Managerial Resource (1)
UTTARAKHAND – CAPACITY BUILDING
29
SeMT is also expected to engage various agencies on task-basis, wherever
feasible and appropriate, and it is important to ensure that the SeMT does not
itself undertake tasks that could be outsourced to professional agencies for
getting the best-possible services available.
5.1 Proposed PeMT Structure
During this study, key people amongst the ten chosen departments were
interviewed and a suggestive e-Governance Roadmap was drawn for all these
departments.
The e-Governance Roadmap for these deparments, lists down the various
intitiatives that these deparments should undertake within the next three years.
For successful initiation of these projects, and continued project management it
is required that a structure be put in place in these departments on a high
priority basis. The setting up of PeMT for these 10 departments is thus of
utmost importance. A suggested structure of the PeMT to be formed in each of
these departments is given in Exhibit 9.
EXHIBIT 10: INDICATIVE PEMT STRUCTURE
Head PeMT (Department Secretary)
Program Management Wing
Technology Management Wing
Change Management Wing
Finance Management Wing
Chief ExecutiveOfficer (1)
Domain Experts (1)
Manager / Executive (1)
Chief Technology Officer (1)
Systems Administrator (1)
Senior resource for Government Process Re-engineering (1)
Finance Expert / Economist from Industry (1)
UTTARAKHAND – CAPACITY BUILDING
30
5.2 GoI support for Capacity Building under NeGP
As per the Guidelines issued by GoI (dated 09-02-2005, F.No.4 (4)/3/2004-C &
I), it is understood that the funding f r the expenses towards capacity Building
is being done throug he following :
ncurred on SeMT (remuneration of the experts at the State Level and their
lated operational expenses)
xpenses incurred on initiating e-Governance projects at the department level (for e.g.
preparation of IT Road Maps for the departments, preparation of DPR/project proposals,
tc.)
owever it is also noted that this excludes the funding for the expenses
towards Capacity Building at the department level (i.e. PeMT). The funding for
, in which capacity
MU eGovernace/ ITDA, capacities need to be
ery smoothly in different departments. The current PMU eGovernace/ ITDA
resources are handling couple of existing projects and are overloaded.
• ent members (6
nos.) and experts from outside the Government (11 nos.).
Technology Management Wing (4 nos.)
o
h ACA to the states. This includes t
Expenses i
re
E
e
H
the PeMTs would be covered under the overall project funds
building at the department level/PeMT, would be one of the cost components.
In this regard, this proposal is being submitted to Government of India.
5.3 Requirement for Additional Resources for SeMT
The SeMT structure should be enhanced as per the NEGP guidelines and the
Present Nodal Agency, P
augmented with additional resources as suggested in the SeMT structure , so
that the body can function as a SeMT and implementation of different initiatives
run v
Considering the number of projects to be initiated in different departments
under the capacity building initiative, it is very much required that additional
resources are placed with the existing resources of of eGovernance PMU/ITDA.
There will clear demarcation of roles & reporting between the SeMT resources
and the existing ITDA rsources to avoid any ambiguity in roles.
The SeMT structure would comprise of the Governm
• The Government members of SeMT would look into the issues
primarily pertaining to Project Management and Financial
Management.
• The experts from outside the Government would focus on issues
Operations and Management (at state level), Technology Management,
Change Management, Financial Management and Program
Management. These people would support the Government officials
forming part of SeMT in carrying out the work envisaged at the State
Level. The estimated number of these experts is as follows :
UTTARAKHAND – CAPACITY BUILDING
31
Change Management wing for GPR (2 nos.)
Program Management (4 nos.)
Financial management Expert (1 no.)
UTTARAKHAND – CAPACITY BUILDING
32
6 Costing of Capacity Building
Government of India guidelines (dated 09-02-2005, F.No.4(4)/3/2004-C & I)
suggests that the State Governments have to prepare a DPR listing the exact
costs of internal and external manpower required within SeMT and their
infrastructure and operational requirements, cost of training, cost of setting up
of PeMT. The Capacity Guidelines further state that after exhausting the funds
in these categories, the costs incurred in implementation may be listed.
6.1 Human Resource Expenses
Cost (Rs. Lakhs)
2007 2008 2009 Positions Description and No.s CPP CTG CPP CTG CPP CTG
Program Manager
For Program Level Management of multiple ICT initiatives (4)
15 60 17.2 68.8 19.8 79.2
Chief Technology Officer
For all Technology related advise to CEO and Chairman (1)
16 16 18.4 18.4 21.1 21.1
Solutions Architect
For solution architecture design related decisions (2)
12 24 13.8 27.6 15.8 31.6
Technical Resources
Database, Network, Data Center, Software, web Portal expert (1)
9 9 10.3 10.3 11.9 11.9
Senior GPR resource
For Government Process re-engineering (1)
10 10 11.5 11.5 13.2 13.2
Change Management Expert
For assisting the departments in changing work culture (1)
10 10 11.5 11.5 13.2 13.2
Finance Expert / Economist
For making cost benefit analysis of projects (1)
9 9 10.3 10.3 11.9 11.9
Total (Rs. Lakhs) 138 158.4 182.1
EXHIBIT 11: HUMAN RESOURCE FINANCIAL ESTIMATE
• Cost incurred in recruitment of people is not included as per NeGP guidelines
• Existing resources within ITDA are taken into consideration while making the above calculations
• Costs of keeping Data Entry Operators is minimal in comparison to other costs and may be
covered under the head Miscellaneous.
6.2 Infrastructure and Hardware Expenses
Cost (Rs. Lakhs) Cost Component Description and No.s
CPU CTG
Laptops For all except Manager /
Executives and Technical
Resources (17)
0.80 13.60
UTTARAKHAND – CAPACITY BUILDING
33
Desktops For others (2) 0.35 0.70
Printers (High-end) One for the Team (1) 0.50 0.50
Printers (Low-end) One for each Wing (1) 0.10 0.40
Scanners One for the Team (1) 0.10 0.10
CD Writers For each Wing and the Secretary
– IT (5)
0.05 0.25
UPS For each Wing minus existing
UPS (3)
0.50 1.50
Fax Machines One for the Team (1) 0.10 0.10
Photocopiers One for Two Wings of the team
(2)
3.00 6.00
Furniture & Fixtures For each Wing of the Team 1.00 4.00
Total (Rs. Lakhs) 27.3
EXHIBIT 12: INFRASTRUCTURE FINANCIAL ESTIMATE
• Civil or Building costs are not allowed under NeGP
• Costs taken as one time investment in resources and their running
• Infrastructure and Hardware expenses cost will be re-imbursed by GOI subject to adherence to
Capacity Building guidelines and subsequent approval of the competent authority under NeGP
6.3 Training Expenses
Cost (Rs. Lakhs)
2007 2008 2009
Training
No. CPP CTG No. CPP CTG No. CPP CTG
Leadership Training 10 5.00 50.00 10 5.50 55.00 6 6.00 36.0
Program
Management*
4 4.00 16.00 3 4.40 13.20 3 4.84 14.52
e-Governance
training for
departmental
heads**
5 5.00 25.00 5 5.50 27.50 5 6.05 30.25
Technology 2 1.00 2.00 3 1.10 3.30 3 1.21 3.63
Change
Management
3 1.00 3.00 3 1.10 3.30 2 1.21 2.42
Financial
Management
2 1.00 2.00 2 1.10 2.20 2 1.21 2.42
e-Governance
Training for SeMT
members
6 2.00 12.00 6 2.10 12.60 6 2.21 13.26
Total 110.00 117.10 102.5
EXHIBIT 13: TRAINING ESTIMATE
• *Ideally the resources recruited from outside should possess requisite skills and not require
training but in critical positions, continuous update through training is a must
• **: All 15 prioritized departments under Capacity Building exercise will be covered in a phased
manner, 5 in first year, 5 each in next two years
UTTARAKHAND – CAPACITY BUILDING
34
• Training cost will be re-imbursed by GOI subject to adherence to Capacity Building guidelines
and subsequent approval of the competent authority under NeGP.
6.4 Operational Expenses
Cost (Rs. Lakhs)
2007 2008 2009
Cost
Components
PM PA PM PA PM PA
Consumables 0.10 1.20 0.11 1.32 0.12 1.45
Eelctrical
Charges
0.10 1.20 0.11 1.32 0.12 1.45
Telephones 0.25 3.00 0.28 3.30 0.30 3.63
Office
Maintenance
0.40 4.80 0.44 5.28 0.48 5.81
Travel (Local) 1.20 14.40 1.32 15.84 1.45 17.40
Travel (Outside
state)
1.00 12.00 1.10 13.20 1.21 14.52
Advertisement
and Promotion
0.30 3.60 0.33 3.96 0.36 4.36
Total (Rs.
Lakhs)
40.20 44.22 48.64
EXHIBIT 14: OPERATIONAL EXPENSE ESTIMATE
• Operational expenses will be re-imbursed by GOI subject to adherence to Capacity Building
guidelines and subsequent approval of the competent authority under NeGP.
6.5 Outsourcing Tasks Expenses
Cost ( Rs Lakhs) Cost
Component
Descrption
2007 2008 2009
Initial Exercise
– NeGP
Preparation of EGRM,
CBRM and DPR
11.00
As Is Study
Study of existing
projects in each
department and suggest
appropriate Post-
Implementation and
enhancement strategy
20.00
Preparation of
DPRs
Preparation of DPR for
15 prioritized
departments identified &
for 3 core projects at 6
Lakhs per DPR
60.00 48.00
Total 91.00 48.00
EXHIBIT 15: OUTSOURCING EXPENSE ESTIMATE
UTTARAKHAND – CAPACITY BUILDING
35
• Cost of DPR preparation for other Core Projects may be borne from internal resources of the
Government • Outsouricing expenses involving preparation of DPR’s for departmental projects will be re-
imbursed by GOI subject to adherence to Capacity Building guidelines and subsequent approval
of the competent authority under NeGP.
6.6 Total Expenses
Cost Head 2007 2008 2009
Human Resource 138.00 158.40 182.10 Infrastructure and Hardware 27.30 0.00 0.00
Training 110.00 117.00 102.50
Operational Expenses 40.20 44.22 48.64
Outsourcing Tasks Expenses 91.00 48.00 0.00
Total Expenses 406.50 367.62 333.24
Miscellaneous @ 10% 40.65 36.76 33.32
Grand Total * 447.15 404.38 366.56
Total Cost -> 1218.09 LAKHS * Cost in – Rs Lakhs
EXHIBIT 16: TOTAL EXPENSE ESTIMATE
UTTARAKHAND – CAPACITY BUILDING
36
7 Conclusion
The NeGP provides the state of Uttarakhand an excellent opportunity to
increase efficiency and transparency in the Governance. With the people and
training support requested under this proposal, the State of Uttarakhand would
have the enhanced capacity to initiate, implement and manage the e-
Governance initiatives identified in the e-Governance Roadmap and also
augment the existing e-Governance initiatives already being pursued by the
PMU eGovernance/ITDA . It is therefore requested to approve this proposal /
DPR for capacity Building, so that the e-Governance initiatives could be put on
a fast track with the right Human resources & funding avaliable to the state at
the earliest.