Date post: | 18-Oct-2014 |
Category: |
Business |
View: | 9,540 times |
Download: | 1 times |
Developing Mentoring Program
wwwhumanikaconsultingcom
D E V E L O P I N G
P R O G R A M
wwwhumanikaconsultingcom
ldquoIn Greek mythology (The Odyssey) Mentor was a man who befriended and advised Telemachus the son of Odysseus The goddess Athena would assume Mentorrsquos form when she visited Telemachusrdquo
bull A mentor is an individual with expertise who can help develop the career of a mentee The mentor guides trains advises and promotes the career development of the mentee
bull A mentor is an experienced guide trustworthy advisor a personal champion a constructive critic a motivator a listener A mentor wants the proteacutegeacute to succeed
Mentoring schemes can support
bull Specifically identified groups
middot Development and workbased
bull Learning programmes
middot Individuals or organisations through change or transition
middot Improved effectiveness of organisations and individuals
Facilitated mentoring schemes may be introduced for a variety of reasons
bull Identify potential more effectively
bull Induct new staff more quickly
bull Improve the retention of staff
bull Encourage and support high flyers
bull Encourage and support ethnic minority and disadvantaged groups
bull Encourage and support women to break through the glass ceiling
bull Support selfdevelopment and workbased
bull Encourage and support mentoring in community initiatives such as mentoring capable but disadvantaged
bull Support organisational change
bull Encourage personal development
bull Help individuals cope with transitions such as moving into a new job or role
(Jones amp Jowett 1997)
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
ldquoIn Greek mythology (The Odyssey) Mentor was a man who befriended and advised Telemachus the son of Odysseus The goddess Athena would assume Mentorrsquos form when she visited Telemachusrdquo
bull A mentor is an individual with expertise who can help develop the career of a mentee The mentor guides trains advises and promotes the career development of the mentee
bull A mentor is an experienced guide trustworthy advisor a personal champion a constructive critic a motivator a listener A mentor wants the proteacutegeacute to succeed
Mentoring schemes can support
bull Specifically identified groups
middot Development and workbased
bull Learning programmes
middot Individuals or organisations through change or transition
middot Improved effectiveness of organisations and individuals
Facilitated mentoring schemes may be introduced for a variety of reasons
bull Identify potential more effectively
bull Induct new staff more quickly
bull Improve the retention of staff
bull Encourage and support high flyers
bull Encourage and support ethnic minority and disadvantaged groups
bull Encourage and support women to break through the glass ceiling
bull Support selfdevelopment and workbased
bull Encourage and support mentoring in community initiatives such as mentoring capable but disadvantaged
bull Support organisational change
bull Encourage personal development
bull Help individuals cope with transitions such as moving into a new job or role
(Jones amp Jowett 1997)
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
bull A mentor is an individual with expertise who can help develop the career of a mentee The mentor guides trains advises and promotes the career development of the mentee
bull A mentor is an experienced guide trustworthy advisor a personal champion a constructive critic a motivator a listener A mentor wants the proteacutegeacute to succeed
Mentoring schemes can support
bull Specifically identified groups
middot Development and workbased
bull Learning programmes
middot Individuals or organisations through change or transition
middot Improved effectiveness of organisations and individuals
Facilitated mentoring schemes may be introduced for a variety of reasons
bull Identify potential more effectively
bull Induct new staff more quickly
bull Improve the retention of staff
bull Encourage and support high flyers
bull Encourage and support ethnic minority and disadvantaged groups
bull Encourage and support women to break through the glass ceiling
bull Support selfdevelopment and workbased
bull Encourage and support mentoring in community initiatives such as mentoring capable but disadvantaged
bull Support organisational change
bull Encourage personal development
bull Help individuals cope with transitions such as moving into a new job or role
(Jones amp Jowett 1997)
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring schemes can support
bull Specifically identified groups
middot Development and workbased
bull Learning programmes
middot Individuals or organisations through change or transition
middot Improved effectiveness of organisations and individuals
Facilitated mentoring schemes may be introduced for a variety of reasons
bull Identify potential more effectively
bull Induct new staff more quickly
bull Improve the retention of staff
bull Encourage and support high flyers
bull Encourage and support ethnic minority and disadvantaged groups
bull Encourage and support women to break through the glass ceiling
bull Support selfdevelopment and workbased
bull Encourage and support mentoring in community initiatives such as mentoring capable but disadvantaged
bull Support organisational change
bull Encourage personal development
bull Help individuals cope with transitions such as moving into a new job or role
(Jones amp Jowett 1997)
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Facilitated mentoring schemes may be introduced for a variety of reasons
bull Identify potential more effectively
bull Induct new staff more quickly
bull Improve the retention of staff
bull Encourage and support high flyers
bull Encourage and support ethnic minority and disadvantaged groups
bull Encourage and support women to break through the glass ceiling
bull Support selfdevelopment and workbased
bull Encourage and support mentoring in community initiatives such as mentoring capable but disadvantaged
bull Support organisational change
bull Encourage personal development
bull Help individuals cope with transitions such as moving into a new job or role
(Jones amp Jowett 1997)
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring Functions in Career
Helping the mentee learn the ropes and prepare for career advancement
ndash Coaching
ndash Challenging assignments
ndash Exposure and visibility
ndash Protection
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring Functions in Psychososial
Helping the mentee develop a sense of competence and clarity
of identity
ndash Role-Modeling
ndash Acceptance and confirmation
ndash Counseling
ndash Friendship
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
The Benefits of Mentoring
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Values And Principles of Mentoring
bull Recognising that people are okay (Hay 1995) bull Realising that people can change and want to grow (Hay 1995) bull Understanding how people learn bull Recognising individual differences bull Empowering through personal and professional development bull Encouraging capability bull Developing competence bull Encouraging collaboration not competition bull Encouraging scholarship and a sense of enquiry bull Searching for new ideas theories and knowledge bull Equal opportunities in the organisation bull Reflecting on past experiences as a key to understanding bull Looking forward (Reflexion) and developing the ability to transfer learning and
apply it in new situations bull Realising that we can create our own meaning of mentoring (Hay 1995 amp Jowett
Shaw amp Tarbitt 1997)
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Stages of Mentoring
INITIATION STAGE
CULTIVATION STAGE
SEPERATION STAGE
REDEFINITION STAGE
Outcomes of Relationship
Mentor Protege Institution
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Initiation Stage
bull Initiation is the phase where the mentoring relationship is established
bull Mentors and proteacutegeacutes introduce themselves define goals and begin sharing information Two-way learning takes place in this phase
bull It is a shorter phase of the mentoring relationship
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring Checklists
bull Why have I become a mentormentee bull What do I offer what do I want bull What significant issues might arise bull What do I feel strongly about bull Which are the areas where I prefer my mentormentee to
lsquomatchrsquo me over which I am neutral which I would like us to be different
bull What about issues of trust and respect bull What are my own psychological personal thinking working
styles bull How do they affect the way I interact with others bull What mentoring skills do I want my mentor to have bull How much time will we have bull Where will we meet bull What mutual contacts are we likely to have How might that
affect the mentoring bull What is my attitude towards self development bull Who has been mentor to me What did I gain bull Who else is involved in this process (eg senior management
Human Resource Divisionmenteersquos manager)
Hay (1995)
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Cultivation Stage
bull Cultivation begins as the mentor provides advice and guidance to the proteacutegeacute
bull The proteacutegeacute will develop skills and gain a broader understanding of his or her role career path and professional development
bull The proteacutegeacute works toward a goal and the mentor supports the proteacutegeacute in their efforts
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Example Review Questions (1)
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Example Review Questions (2)
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Example Review Questions (3)
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Separation Stages
bull Goals will be reached Knowledge will be shared Priorities and availability may change
bull The time will come for the mentoring relationship to come to an end
bull It may be initiated by either the mentor or the proteacutegeacute or it could be by mutual decision
bull During this phase open and honest communication is critical and will help the individuals move through this transition stage
bull Two-way communication and learning that was established during the initiation phase can help support the two-way communication that should occur during this phase
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Reasons for ending include
bull Schemeprojectplacement completes its term
bull One or other partner moves away to another job or role
bull Inappropriate matching bull Personality clashlack of
bonding bull The relationship is not fulfilling
the needs particularly of the mentee
bull Partners do not fulfil their commitment to turn up for meetings
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Redifinition Stage
bull The mentor and proteacutegeacute roles will not exist indefinitely
bull Two professionals will become more like peers
bull This last phase of the mentoring relationship aims to redefine the roles of the individuals into a new professional relationship that may continue indefinitely
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Learning Process
4 stages in the learning cycle (Lewis 1996)
The Activist who is comfortable at the experience stage and enjoys getting involved in new experiences and doing things The Reflector who likes to take time and think things through from various angles before acting The Theorist who assimilates integrates synthesises information into rational schemes systems theories principles logic or concepts for explanation The Pragmatist who values new ideas wants to see if they work in practice and enjoys problem solving
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring skills
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
A Mentor is teacher educator
translator and decoder
confidante organisational culture and values
counsellor interpreter
motivator
time manager
facilitator middot planner
coach
problemsolver
friend
catalyst
adviser
diagnostician
critic energiser
guide
expert
sounding board taskmaster
sponsor
devilrsquos advocate
learning consultant
protector process consultant
role model
target setter
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Good Mentoring Set Specific Realistic Goals and Deliverables
bull Many agencies manage by milestones
bull Setting specific goals deliverables and promotes concrete activity
bull Achieving modest short term goals promotes sense of progress
bull Frequent review of goals and timeline is a valuable reality check allows for adjustments and re-focusing
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentoring Scheme (Conway 1994)
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Building Contract
Contracting can be viewed as having four components (Hay 1995)
bull The procedural contract
bull The professional contract
bull The personal contract
bull The psychological contract
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentee Needs
bull Guidance in a general or specific professional area
bull Series of questions or issues
bull Broad career development
bull Early career development
bull Ethical and moral guidance
bull Assistance in navigating professional seings institutions structures and politics
bull Professional identity development guidance
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Advice to Potential Mentees
bull Get mentors Internal mentors help with current organizational issues External mentors help with larger career issues and future organizational moves
bull One mentor is unlikely to fulfill all developmental needs
bull Be proactive bull Adopt a learning orientation bull Set SMART developmental goals
ndash Specific ndash Measurable ndash Attainable
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Role of Mentees
bull Seek counsel and advice not a supervisor who directs actions
bull Be aware of potential pitfalls Overbearing mentor mentor exploitation of menteersquos work
bull Be sensitive to the difference between asking for helpadvice from your mentor and demanding favors from your mentor
bull Synthesize lessons learned from all mentors ndash become your own person
bull Recognize dynamics of relationship
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Advice to Potential Mentors
bull Recognize that mentee may be uncomfortable
asking for help ndash break ice by sharing some of your
career experiences
bull Stay in your zone of expertiseexperience
bull Be clear that mentee sets pace of relationship
bull Advise do not manage
bull Extend menteersquos developmental network ndash suggest
additional mentors to address unique needs
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Roles and Characteristics of Mentors
bull Acts as an experienced role model bull Provides acceptance encouragement and moral support bull Provides wisdom advice counsel coaching bull Acts as a sponsor in professional organizations supports networking bull efforts bull Assists with the navigation of professional se1048884 ings institutions structures bull and politics bull Facilitates professional development bull Challenges and encourages appropriately to facilitate growth bull Provides nourishment caring and protection bull Integrates professional support with other areas such as faith bull family and community bull Accepts assistance from mentee in mentorrsquos professional bull responsibilities within appropriate limits bull Enjoys the opportunity to pass on their wisdom and knowledge bull and collaboration with early career professionals
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Mentor Attributes
Positive bull Available
bull Intelligent
bull Challenging
bull Innovative
bull Invites to Field
bull Personable
bull Renowned
bull Enjoys Mentoring
bull Sets clear goals
bull Has necessary lab resources
bull Attends conferences with students
Negative bull Unavailable bull Poor Feedback bull Insensitive bull Arrogant bull Disorganized bull Not funded bull Fails to offer constructive
criticism bull Expects too much bull Overworked bull Overly protective
bull Willing to spend extra time with students
bull Offers opportunities for community outreach
bull Similar political views
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Good Mentor
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Relationship Types
bull Established career and early career bull Professor to student bull Professional to professional bull Peer mentoring (same developmental
level with specific bull experiential differences) bull Friendship bull Parent-like features can be present bull Task-focused versus relationship-based bull Daily contact versus less frequent contact bull Short- versus long-term mentorships bull Collegial collaborations
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Advice for New Mentors
bull Be a good listener
bull Build a relationship
bull Donrsquot abuse your authority
bull Foster independence
bull Provide introductions
bull Be constructive
bull Find your own mentors
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Four Potential Dysfunctions in Mentoring Relationships
Psychosocial Career-related
Bad intent toward other
Negative Relations (bullies enemies)
Sabotage (revenge silent treatment career damage)
Good intent toward other
Difficulty (conflict binds)
Spoiling (betrayal regret mentor off fast track)
Scandura T A (1998)
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Emerson writes
ldquo(A mentor) is a mind that startles us that elevates our feelings by sharing our views of liferdquo
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Differences Between Coaching amp Mentoring
Coaching Mentoring
Goals To correct To support and
guide
Initiative The coach The mentee
Focus Immediate
situation
Long-term
Roles Heavy on
telling
Heavy on listening
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
1 The mentor is more influential and hierarchically senior
2 The mentor gives the proteacutegeacute receives the organization benefits
Developmental Alliance
1 The mentor is more experienced in issues relevant to menteersquos learning needs
2 A process of mutual growth
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Traditional
3 The mentor actively champions and promotes the cause of the proteacutegeacute
4 The mentor gives the proteacutegeacute the benefit of their wisdom
Developmental Alliance
3 The mentor helps the mentee to things for themselves
4 The mentor helps the mentee develop their own wisdom
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Traditional
5 The mentor steers the proteacutegeacute through the acquisition of experience and resources
6 The primary objective is career success
Developmental Alliance
5 The mentor helps the mentee towards personal insights from which they can steer their own development
6 The primary objective is personal development
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Traditional
7 Good advice is central to the success of the relationship
8 Social exchange emphasizes loyalty
Developmental Alliance
7 Good questions are central to the success of the relationship
8 The social exchange emphasis learning
TRADITIONAL MENTORING VS DEVELOPMENTAL ALLIANCE
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Formal Mentoring Programs
bull Program length is specified bull Purpose of program is to help early career psychologists
establish and develop their careers bull Program participation is voluntary bull Matching of mentors and mentees uses input from
participants ndash Interest areas in psychology ndash Demographics ndash Experiences
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Formal Mentoring Programs
bull Advocate developmental networks bull Monitoring program Relationships should end as soon as
they become dysfunctional bull Evaluation of program bull Little research on formal mentoring programs Available
research supports informal mentoring as a stronger relationship with better outcomes No current research examining quality of formal mentoring programs and their outcomes
(Wanberg Welsh amp Hezlett 2003)
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Developer
is org
superior to
the mentee
Developer
is org peer
to the
mentee
Developer
is org
subordinae
to the
mentee
Demo-
graphic
match
Profess-
ional
Interest
area
match
Geograph-
ical
location
match
Career-related Coaching mentee
with strategies for meeting job
expectations
+ +
- -
-
0
+
0
0 Career-related Challenging mentee
with stretch assignmentsgoals
-
0
+
Career-related Enhancing the
menteersquos exposure and visibility
+
+
+
-
+
+
+
Career-related Protection of mentee
from potentially negative contacts
with other org members
+
+
+
+
+
Career-related Sponsorship of
menteersquos career development
+
-
- 0
0
0
Psychosocial Role Modeling
+ +
+ +
-
+
+ + +
+
Psychosocial Counseling with work
relationships
+
+
+
Psychosocial Counseling on
developing workcareer-related
competencies
+
0
+
-
0
0
0
Psychosocial Counseling with work-
family balance
0
+
0
+
Psychosocial General acceptance
and confirmation +
+
+
+
+
+
Matrix of Types of
Developers and Development
Functions in Organizational
Socialization
(Chao in press)
ldquo+rdquo= likely function for this type of developer ldquo0rdquo = possible function for this type of developer ldquo-rdquo = unlikely function for this type of developer
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Meetings bull Regular meeting schedule bull Set agenda for meetings bull Know what is expected of you bull Actively inform what you are doing bull Listen actively bull Ask questions
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
bull Ways to make it work ndash Clear roles and expectations ndash Good relationship among mentors ndash Complementary experience bull Potential problems ndash Unclear expectations ndash Disagreement or competition ndash Inefficientoverlap
Multiple Mentors Necessity
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Distance Mentoring
bull How to use e-mail ndash Use e-mail to set up meetings (face-to-
face or phone) clarify plansgoals pose non-time urgent questions review plans maintain contact
ndash Donrsquot use e-mail to give critical or complex feedback provide impressions of otherrsquos behavior provide impressions of third parties exchange sensitive information
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Distance Mentoring
bull Communication Challenges
ndash Listen for nonverbal cues (eg pregnant pauses voice tone tempo volume)
ndash Push for specific information clarify meanings
ndash Summarize agreements
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
POTENTIAL PROBLEM AREAS
Mismatch of mentormentee
bull Mismatch of expectations
bull Reluctant mentormentee
bull Over zealous mentee
bull Relationship not valued in the organisation
bull Gender mismatch
bull Cultural mismatch
bull Race mismatch
bull Emotional involvement
Broken confidentiality Conflicting roles manager assessormentor Impact on others Obstructions fromconflicts of others eg mentees line manager colleagues partners Parametersboundaries not agreed in advance
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Other Problems (NBS 1999)
bull Personal incompatibility of mentor and mentee
bull Frustration of time constraintsworkload
bull Impact of shift pattern and difficulty with access between mentormentee
bull Difficulty in sustaining sufficient numbers of mentors bull Danger that mentorship becomes a paper exercise bull Lack of cooperation bull from colleagues
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Problems With Cross-Gender Mentoring
bull Most common form of business mentoring
male mentor and male mentee
bull Other forms ndash Male mentor and female mentee
(most common)
ndash Female mentor and male mentee
ndash Female mentor and female mentee (rare)
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Advice for Same-Gender and Cross-Gender Mentoring
bull Keep relationship professional
bull Be sensitive to other peoplersquos reactions and
potential rumors
bull Avoid perception of personal relationship
ndash Meet in public venues
ndash Transparency of relationship
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
After the Program Ends
bull Many relationships come to a natural end when a mentee learns enough to be independent from specific mentors
bull New mentoring relationships with others may be more beneficial than continuing an exhausted relationship
bull Program end may not mean the end of the relationship ndash informal mentoring can continue if both parties agree
bull Pilot program will assess how mentoring met needs of both mentees and mentors
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
The APArsquos Ethical Principles of Psychologists and Code of Conduct five general principles and 10 standards (APA 2002)
bull Beneficence and Nonmaleficence
bull Fidelity and Responsibility
bull Integrity
bull Justice
bull Respect for Peoplersquos Rights and Dignity
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Advantages of Mentoring
bull Advantages for the mentee ndash Career advancement ndash Salary ndash Organizationalprofessional identification
bull Advantages for the mentor ndash Career enhancement ndash ldquoPassing the torch to a new generationrdquo ndash Learning from mentee ndash new technologies new
developments important features of next generation
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails
Disadvantages of Mentoring
bull Disadvantages for the mentee ndash Overdependence on the mentor ndash Micro-management from the
mentor ndash Negative halo from mentor who
fails bull Disadvantages for the mentor
ndash Mentee dependence on mentor ndash Time energy commitment to
mentee ndash Negative halo from mentee who
fails