Development Center€¦ · HRM & Change from Ross School of Michigan, USA Certifications:...

Development Center

An Approach

CONTENT About NAMAN

Salient Features of Development Center

Sample Snapshots

Approach

www.namanhr.com Development Center 2

About


A trusted and sought after full-service HR consulting firm with robustinsight in assessment & coaching practices.

Clients across industry verticals, business segments & global landscape- being served from Vadodara, Mumbai, Ahmedabad & Pune.

Only company in Gujarat having strong bandwidth 25 full timespecialists (coach, assessors, psychologists, behavior facilitators,trainers, content developers, OD consultants, etc.) and 30+ expertfreelancers.

Expertise in designing & deploying various structured approaches,innovative solutions and strong technology backup.

Business Snapshot

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1188Assessees

2419Assessees

4060 Sessions

7599Assessees

46Studies


Team NAMAN at Glance

• Certification in Organizational Development (OD) from NTL Institute, DC, USA

• Certification in Process Intervention for Strategic HRM & Change from Ross School of Michigan, USA

Certifications:


Illustrative List of Assessment Clients


Salient Features of Development Center


Salient Features of Development Center A proven and objective tool used to most accurately assess individuals on specified competencies.

Blend of multiple assessors – 2:1 assessee assessor ratio for all exercises.

Assessment process focuses on well mapped demonstrated behaviours.

Designed around well calibrated tools and multiple instruments likeindividual exercises, group exercises, simulation exercises, paper pencilexercises, etc.

Post-assessment data integration through assessors observations andstatistical data analysis.

Deployment of assessment data for structured development interventions.


Sample Snapshots


Schedule - Development Center (DC)DAY 1

9:00 am Assemble

9:15 am to 9:45 am

Introduction to ACIntroductionParticipants and observersBrief overview of assessment centreObjectives and outcomes

9:45 am to 10:30 am

Simulation Exercise 1Observation Schedule:

Assessor A1 A2 A3 A4 A5 A6

ParticipantP9 P3 P1 P7 P5 P11

P10 P4 P2 P8 P6 P12

10:30 am to 11:15 amRating of Participants by AssessorsCareer History Form

11:15 am to 11:30 am Tea Break

11:30 am to 12:15 pm

Simulation Exercise 2Observation Schedule:

Assessor A1 A2 A3 A4 A5 A6

ParticipantP3 P5 P7 P9 P11 P1

P4 P6 P8 P10 P12 P2

12:15 pm to 1:00 pmRating of Participants by AssessorsFiller - 1; To be conducted by moderators

1:00 pm to 1:30 pm Lunch Break

1:30 pm to 2:30 pm

Role PlayObservation Schedule:

Assessor A1 & A2 A3 & A4 A5 & A6

ParticipantP1 P3 P5 P7 P9 P11P2 P4 P6 P8 P10 P12


DC Tool - Competency Matrix

Competencies Group Exercise 1 Group Exercise 2Individual Exercise 1

Group Exercise 3 Group Exercise 4Individual Exercise 2

Individual Exercise 3

Psychometric TestIndividual Exercise 4

Leadership

Strategic Management

Communication

Interpersonal Effectiveness

Customer Focus

Team Work

Achievement Focus

Problem Solving & Decision Making

Self Management


DC Tool - In-basket Exercise


DC Participant Rating Sheet - Group ExerciseSr. No. Competency Construct Behaviour

BehaviourRating

Qualitative Observations

1

Lead

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Builds & Aligns TeamManages team members from diverse background to bring out their bestAligns team to commit to work towards a common goal and outcomeMakes himself visible and approachable across functions and levels

Delegates, Supports & Encourages Team

Delegates responsibility to team members' through clear communication of expectations upon considering individual's abilitiesand potentialGives freedom and authority to team members to deliver and meet responsibilitiesEncourages and motivates team members in difficult times to meet responsibility outcomesSupports and intervenes when team faces critical problems or challengesTreats all team members equitably and uses his authority fairly

Guides & Develops OthersCreates and provides opportunities (e.g. assignments, projects, tasks) which help others to develop their potential

Sets clear development plan in consultation with individuals to help develop capabilities

Leads By ExampleCreates respect for himself by demonstrating superior performanceTakes an unpopular stand if it benefits the team and larger common goal

2

Stra

tegi

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anag

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t

Aligns with Vision, Values and Standards

Commits to and communicates/ inspires others to commit to organization vision, values and beliefsTakes actions or decisions that are in line with organization's values, vision and objectives (e.g. reward or reprimand non-adherence to values, goals set in line with vision and objective, etc.) Ensures compliance with all standards of cost, safety and quality

Plans Strategy for Long & Short Term GoalsDemonstrates awareness of organizational, business and industry issues, processes and outcomesAnalyzes, strategizes and devices long and short term action plan considering organization vision, goal and business objectives

Prepares contingency plan long and short term actions

Executes StrategyImplements and executes strategic plan by aligning it with execution teamAdjusts operational priorities to match strategic requirements of the organization

3

Cu

sto

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Ori

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n Builds Customer Relationship

Builds alliance and/ or maintains regular, close contact with key customers (current and prospect) to build relationships

Tries to get other colleagues across the system (organization) to see things from the customers perspective - acts as customer champion (provides employees with examples, guidelines, trainings on customer service techniques)Checks understanding by stating what he/she understands are the customer’s needs or expectations and ask the speaker to verify or clarify.

Understands CustomersAnticipates customer needs, reactions and responses; and willingly works with customers to meet their needs

Informs customers about the current business and where it is going in the futureHandles different types of customers with different styles

Improves Customer Service & Satisfaction

Monitors to ensure customer enquiries, requests, complaints or needs are met and before they become critical

Takes ownership & collaborates with other department or agencies to address customer enquiries, requests, needs or complaintsNegotiates sensitively with all customers to ensure mutual satisfaction


Individual Report


Individual Report cont…


Approach

PREPARE ASSESS INPUTS


Proposed Approach

Nomination of Process Owner (PO) from client.

Conduct Personal Interviews (PIs)/ Focus Group Discussions (FGDs) with business head, key stakeholders & HRteam to understand business, organization culture and their expectations from identified group of assesses.

Study existing competency framework and job descriptions for each unique job/ identified assessees.

Design simulation exercises & rating methodology for development center and individual report format.

Develop organization specific tools (viz. in-basket exercise, role play, case study, etc.) for assessment with thesupport of Subject Matter Experts (SMEs)/ HODs.

Discuss & validate assessment design and report format with PO.

Schedule assessment and make infrastructural arrangements as per DC design.



Proposed Approach cont'd…

Conduct 2 days DC of identified assessees (maximum 12 assessees per batch) using:- Individual/ group simulation exercises.- Group discussion.- Behavioural event interview.- Role play exercise.- In-basket exercise.- Case study.- Psychometric test/s.



Proposed Approach cont'd…

Integrate DC data through discussion between assessors & using statistical data analysis.

Prepare and submit individual assessment report consisting of:- Competency wise proficiency level of each assessee.- Strengths & developmental areas of each assessee.

One presentation to business head, key stakeholders and PO on summary of assessment report.

Finalize logistics to conduct report sharing session.

Conduct individual report sharing session with each assessee.



Thank you!

2 - A/B, Shyam Ashish,Near McDonald‘s Restaurant,Adjacent to HDFC Bank, Lajpat Rai Road,Vile Parle (West), Mumbai - 400 056

Naman House1 / 2 - B, Haribhakti Colony,Opposite Race Course Post Office,Race Course, Vadodara - 390 007

For more details please contact:Pramod Rai - +91 99090 [email protected]

mailto:[email protected]

Date post:	18-May-2020
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