The Talent Management Expert
D E V E L O P M E N T D I M E N S I O N S I N T E R N AT I O N A L
Client Certification Workshops Series 2014
Facilitation Skills Workshop
Workforce and Leadership Development Programs
Targeted Selection®
Interviewer, Trainer, and Program Manager
Success ProfilesSM: Card Sort
DDI’s Fresh Approach to Job Analysis
Performance Consulting
Developing Internal Consulting Skills for HR
Registration Form
Workshop Overview
Day One:
• Exploration of the five dimensions of an effective facilitator and a facilitator's responsibilities during a workshop.
• Introduction to course materials and review of how the facilitator dimensions and key actions/knowledge areas are incorporated into the facilitator guides.
• Participants learn to use DDI's core interaction skills and techniques. They experience the dimensions for certification through the highly engaging Dimensions Learning Lab Stations activity.
• Overnight, participants prepare for their first presentation.
Day Two:
• Participants learn to use a technique for providing effective and developmentalfeedback.
• Using the facilitator materials, each participant demonstrates the facilitator dimensions and practices facilitating a variety of learning methods in a 30-45 minute presentation.
• Each participant receives individualised and group feedback on the use of the dimensions and key actions/knowledge areas.
• Participants discuss how to handle challenging classroom situations.
• Overnight, participants prepare for their second presentation.
Day Three:
• Participants discuss adult learning principles and explore various learning methods—such as skill practices, experiential learning, and case studies—designed into DDI programs.
• An activity helps participants understand the links between learning methodsand learning objectives.
• Participants discuss the components of a successful training implementation andtheir important role in ensuring success.
• Participants learn how to plan for successful training and to make maximum useof course materials to transfer training back to the workplace.
• Each participant does another 30-45 minute presentation using course materialsand receives feedback.
• Participants who effectively demonstrate the dimensions are awarded facilitatorcertification.
FACILITATION SKILLS WORKSHOPDeveloping Extraordinary FacilitatorsOrganisations need confident facilitators who move and engage their workforce
and leaders—partnering with them in the development of essential skills for
today’s highly competitive environment.
DDI’s three-day Facilitation Skills Workshop: Developing Extraordinary
Facilitators (FSW) prepares participants to train others in DDI’s suite of world-
class learning programs (Interaction Management®). The knowledge and skills
acquired through this workshop will ensure that you maximise every learning
and development investment.
Who Should Attend: Anyone involved in learning and development, team leaders,
managers, human resource professionals, organisational development, and learning
and development professionals.
’It was a very
positive experience.
The combination of content,
pace, the [facilitator]
and the other trainees
made it an extremely
valuable course.
I saw more progress over
the last three days than
I expected to and have some
solid key take-aways.
Really enjoyed the course
and looking forward to
using/facilitating these
courses in the future.
Very enjoyable session
facilitated by a highly
competent and effective
facilitator.
The facilitator is a true
ambassador and
'champion' for DDI.
Your feedback is extremely
useful and clear and has
helped me uncover exactly
what I can do to improve.
Fantastic workshop, really
transferred knowledge and
skills. Great learning!
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FACILITATION SKILLS WORKSHOP SCHEDULESYDNEY MELBOURNE PERTH BRISBANE
At the End of the Three Days....
Participants leave full of confidence, having practiced new skills in a safe, support-ive environment with like-minded people. Not only taking away a valuable lifetimeaccreditation, participants leave with:
• Up to five of DDI’s most popular Facilitator Guides1, tailored to their organisations’ development needs.
• A facilitator start-up pack, including everything you need when training.
• A DDI bag—for your facilitation and participant materials.
• An invitation for a one month trial of OPAL®, DDI’s Online Performance and Learning competency-based learning system that provides both immediate answers to your day-to-day challenges, and support and guidance for long-term development planning.
• Access to participant materials for over 60 DDI courses, for your training needs.
Benefits of DDI’s Facilitation Skills Workshops:
• Build internal capability with in-house facilitators which reduces ongoing costs.
• Recognise the components involved in a successful training implementation and their influence and impact on it.
• Be accredited to facilitate over 60 Interaction Management® courses.
• Learn and embed key DDI models that will change the way you and the leaders in your organisation have conversations.
• Walk away with demonstrated knowledge, motivation, and behaviours (competencies) required to be a successful facilitator.
• Use DDI facilitator materials and a variety of learning methods to effectively facilitate learning.
• Understand learning methods—experiential learning, skill practices, action planners, and how they can be used to both transfer training to the workplaceand conduct refresher activities.
Your Commitment:
By becoming an accredited DDI facilitator, you agree to purchase participant materialsto run your ongoing leadership development programs. This may also include the purchase of additional facilitator materials for courses not covered in your workshop.
Your Investment:
• 3 days, plus overnight preparation time.
• Course fees, including training facilities and catering: $3820 per person (ex. GST).
Thank you for a safe, warm,
and secure environment.
Calm, well-paced, articulate.
The balance of interactive
activities and
presentations was great.
Such a well-designed
workshop—so much value
and knowledge gained.
FEBRUARY 4 – 6 11 – 13MARCH 11 – 13 4 – 6
APRIL 14 – 16 29 – 1MAY 27 – 29
JUNE 17 – 19 24 – 26 3 – 6JULY
AUGUST 19 – 21 26 – 28SEPTEMBER 2 – 4 9 – 11
OCTOBER 14 – 16 21 – 23 NOVEMBERDECEMBER
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1 If your organisation doesn’talready own an instructionalmaterial set (i.e. charts andDVDs), you are required topurchase them, along withparticipant materials, prior toconducting training.
Benefits of DDI’s Targeted Selection® System:
Ensures you consistently, accurately, and legally hire and promote in line with your
organisation’s current needs. This is achieved through:
• Clearly identifying the competencies needed for key positions.
• Building interviewing skills and confidence that lead to more accurate selection
decisions.
• Increasing the efficiency and effectiveness of your selection process.
Targeted Selection: Interviewer
Who Should Attend: Anyone who wants to improve their interviewing capability.
Course Length: One day.
Prerequisites: None.
By the workshop’s conclusion, participants will:
• Build interviewing skills and confidence.
• Use the interview guide to prepare for and conduct an effective interview while
making a positive impression on candidates to increase job acceptance rates.
• Gather and evaluate data on a candidate’s entire profile: experience, knowledge,
competencies, and motivations.
• Make hiring decisions using candidate data evaluation and integration to hire
successful candidates who are willing and able to perform the job.
Targeted Selection: Trainer
Who Should Attend: Anyone who needs to be accredited to deliver the one day
TS: Interviewer workshop in their organisation.
Course Length: Two days.
Prerequisites: TS: Interviewer and at least one certified TS Program Manager
in your organisation.
By the workshop’s conclusion, participants will:
• Obtain certification to deliver Targeted Selection®: Interviewer, Practice Lab,
Strong Start®, Targeted Selection®: Interviewing for Technical Skills, and
Targeted Selection®: Coach training.
• Demonstrate the competencies required for successful training in a supportive,
safe environment.
• Use the Targeted Selection trainer materials and a variety of learning methods
to effectively facilitate learning.
• Create a safe learning environment, respond to learners’ needs, and promote
behavioural change.
TARGETED SELECTION®
Interviewer, Trainer, and Program ManagerFor over 40 years, Targeted Selection® (TS®) has been used by thousands of
leading companies around the world to hire and promote millions of people—
making it the most proven and accurate behaviour-based selection system in
the world.
DDI’s client certification workshop series speaks to today’s business needs,
offering three distinct workshop options designed to equip interviewers, trainers,
and program managers with the tools to hire the best people for your organisation.
You can attend each program individually, or capitalise on bundling investment
options by attending more than one program at a time.Good practice sessions.
Excellent training session
and I feel more confident
approaching interviews in
the future. Provided great
clarity and insight into
appropriate and effective
interviewing techniques.
Enjoyed the session
being interactive,
sense of humour,
and interesting, relevant,
and well-researched
materials kept interest
levels up. Will be able
to use materials
in work life.
Enjoyed the course and
confident I will be a better
interviewer following the
lessons learnt.
The learning environment
was friendly and I felt
comfortable even though
I was initially nervous.
I would recommend
this to all leaders!
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Investment Options
TARGETED SELECTION WORKSHOP SCHEDULE
Thank you!
You professionally modeled
the material to us and guided
us through the two days.
Your good humour and
support were exceptional,
and I learnt many new tips
that I will be able to use
when I deliver the workshop.
Two skills practice was good
as I improved on things
in the second practice —
confidence booster!
Targeted Selection: Program Manager
Who Should Attend: Individuals responsible for designing, implementing,
managing, and maintaining the TS system and processes.
Course Length: One day.
Prerequisites: TS: Interviewer.
By the workshop’s conclusion, participants will:
• Identify business needs, objectives, barriers, and support.
• Plan rollout and communication strategies.
• Design an interviewing system and training solution.
• Establish progress and outcome measures.
• Develop an implementation timeline and ensure sustainability.
• Be provided with a CD toolkit for implementation planning. This includes a
DDI library of 56 competencies from the high-performance and healthcare
sub-libraries, as well as a bank of interview questions tied to those categories.
Your Investment:
DDI offers the following price configurations:
Targeted Selection:Interviewer
Day 1
$1,100
$3,600
$3,900
$3,410
Targeted Selection:Trainer2
Days 2 & 3
$2,700
Targeted Selection:Program Manager
Day 4
$2,310Attendance @ Individual Programs
Bundled Days 1,2,3
Bundled Days 1,2,3,4
Bundled Days 1,4
Price is per person, ex. GST, andincludes course materials, morningtea, lunch, and afternoon tea. 2 If your organisation
doesn’t already own aninstructional materials set(i.e. charts and DVDs),you are required to purchase them, alongwith participant materials,prior to conducting training.
SYDNEY MELBOURNE PERTH BRISBANE
FEBRUARY 18 – 21 25 – 28MARCH 18 – 21 25 – 28
APRIL
MAY 13 – 16 20 – 23JUNE 10 – 13JULY 22 – 25 29 – 1
AUGUST 5 – 8 12 – 15SEPTEMBER
OCTOBER 28 – 31 21 – 24 NOVEMBER 18 – 21DECEMBER
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Card Sort is a creative approach to competency modelling because it quickly
and efficiently puts the job analysis process in your organisations’ hands.
Learners receive a set of cards containing detailed roles for a job or job
family and business drivers describing nearly every organisational strategy.
The process involves narrowing broad concepts down to critical job
challenges by prioritising what is most important to be successful in a role.
The job challenges align directly with competencies that form the basis of the
Success ProfileSM.
Card Sort is different in that people who actually understand the jobs in
question review roles and business drivers instead of having to interpret
complex or overlapping competency descriptions.
Card Sort is designed to cover different levels and roles within an organisation.
The five decks are:
• Individual Contributor—describes differentroles a non-leader might play.
• Leader—details goals a leader must meet.
• Executive—captures the strategic leadershipan executive leader needs to display.
• Organisational Fit—describes factors that indicate a fit with an organisations’ culture.
• Job Fit—details factors that demonstrate a fit with a specific role.
Card Sort enables organisations to quickly create a highly usable set of job
specific competencies that form the basis of the Success ProfilingSM process.
Success Profiles are much more than simply competency frameworks and
are used for effective selection, development, and performance management
systems.
Why become accredited as a facilitator of Success Profiles: Card Sort?
• With in-house facilitators, individuals can repeat the process as frequently
as needed with limited guidance from external consultants.
• The process is engaging, efficient, fast, and most importantly, driven by the
business.
• It helps overcome the difficulties of articulating what’s required for a job,
using structured language with clear links to specific competencies.
The two-day workshop is held in Sydney and Melbourne. At the end of the two
days, participants leave with lifetime accreditation and the skills, confidence,
and materials to implement the process in their own organisations.
Your Investment:
• 2 days.
• Course fees, including training facilities and catering: $3,086 per person
(ex. GST).
Who Should Attend: Human resource professionals, organisational development
and learning and development professionals.
SUCCESS PROFILESSM: CARD SORT
Benefits of DDI’s SuccessProfilesSM Approach:
• Use a streamlined process
for quickly getting to the
heart of the role.
• Identify four characteristics
that describe the ideal
candidate—work experi-
ence, knowledge/skills,
personal attributes, and
competencies.
• Connect people strategy
to business strategy—and
keep competency models
aligned with changes in
business strategy.
• Support the entire talent
management life cycle
with consistent profiles
that provide a common
understanding of job
and role expectations.
• Enable placement of the
right people in any role.
• Focus development
activities on the most
critical areas.
A Fresh Approach to Job Analysis and Competency Management
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6
7PERFORMANCE CONSULTINGSUCCESS PROFILES: CARD SORT
SYDNEY MELBOURNE SYDNEY MELBOURNE
FEBRUARY
MARCH 5 – 6 26 – 27
APRIL 2 – 3
MAY 7 – 8
JUNE
JULY
AUGUST 13 – 14
SEPTEMBER
OCTOBER 8 – 9
NOVEMBER 26 – 27 19 – 20
DECEMBER
A host of challenges affect today’s business environment, making everyone
accountable for achieving bottom-line business results.
Benefits of DDI’s Performance Consulting:
DDI’s Performance Consulting workshop gives HR professionals immediate,hands-on experience with the skills and tools they’ll need to become effectiveinternal consultants who help drive organisational results and add value totheir internal customers.
The Performance Consulting workshop uses exercises, discussions, and
activities to develop the skills HR professionals need as internal consultants.
By the workshop’s conclusion, participants will:
• Link consulting solutions with business objectives.
• Conduct effective consulting conversations.
• Design integrated solutions to close gaps and leverage existing organisational
initiatives.
• Create implementation strategies and plans to promote organisational support
of improvement initiatives.
• Communicate solutions in an organised and influential manner.
• Develop ways to measure and track results.
Your Investment:
• 2 days.
• Course fees, including training facilities and catering: $2,650 per person
(ex. GST).
Who Should Attend: Human resource professionals, organisational development
and learning and development professionals.
PERFORMANCE CONSULTINGDeveloping the Skills HR Professionals Require as Internal Consultants
7
Highly enjoyable and very
practical program.
Loved the simulation!
Really useful tools
to be able to take back
and implement.
I liked being able to use
pre-work actively in the
session—very beneficial.
Highlight of the two days
was the simulation
exercise which provided
a practical opportunity
to apply learning.
Good reinforcement
of best practices.
The simulation activity was
very useful to bring all the
learning’s together.
cpbr88_ClientCertificationWorkshopBrochure2014_Summer_AU_Layout 1 6/9/2014 11:33 AM Page 7
Cancellation and Rescheduling
Clients may reschedule or cancel at no risk, when change occurs more than
21 business days in advance of the workshop. Cancellation or rescheduling that
occurs less than 21 business days prior to start of the workshop will be subject
to the following fee schedule:
Rescheduling or cancellation of workshop date..........% of Associated Fee
Within 0–1 business days before scheduled date ..............................100%
Between 2 and 10 business days before scheduled date ....................50%
Between 11 and 20 business days before scheduled date...................20%
21 business days or more.................................................................No Fee
If a participant does not attend a workshop they are registered for, course fees
can not be refunded or allocated to another client certification workshop.
DDI reserves the right to waive a rescheduling/cancellation fee, or apply the fee
to a future workshop, depending on the cause or nature of the cancellation.
DDI reserves the right to postpone, cancel, or reschedule client certification
workshops due to unforeseen circumstances or where minimum attendance
requirements are not met. In this event, clients will be contacted and offered
a full refund or transfer to another workshop.
Early Bird and Multiple Registrations
DDI is pleased to offer the following pricing options:
Early Bird: Where a registration is received more than 10 weeks (70 working
days) before the workshop start date, course fees will attract a 10 percent
discount. Early bird applies to the Facilitation Skills Workshop, Targeted Selection
workshops, Success Profile: Card Sort workshops, and Performance Consulting
workshops. This offer cannot be used in conjunction with another or any existing
DDI pricing agreement.
Multiple Registrations: Recognising the tremendous benefit it is to have a
colleague along at an FSW, where two or more registrations for the same
workshop and date are received, the second and subsequent registrations
will attract a 20 percent discount. This offer cannot be used in conjunction with
another or any existing DDI pricing agreement.
Credit card payment is required to take advantage of these offers, and they
cannot be used in conjunction with one another, or any other DDI pricing
agreement. Alternate payment options can be discussed with the Client
Services Manager on 1800 035 604 when credit card payment is not ideal.
If cancellation/rescheduling is requested by the client, the fee schedule
outlined above will apply plus any adjustments to the multiple registration rate
(if that client is part of multiple registrations).
Substitutions
If noted to DDI in writing up to two days prior to the scheduled workshop,
TERMS AND CONDITIONS For DDI Client Certification Workshops
Thoroughly enjoyed the
challenge and experience.
Brilliant Master Trainer
and the content was
relevant and practical.
Her feedback was useful
and will help me in
transferring my skills
back to the workplace.
Very engaging,
funny three days.
Best facilitation course
I've been to.
The content is certainly
relevant to my role and
I'll leave with some
good tools to implement
in my business.
Increased confidence,
skills, knowledge,
awareness, and
ability to facilitate.
Feedback provided by
the Master Trainer was
very specific and will be
most useful on the job.
Her delivery made me
feel valued, even when
I was not confident in
my own performance.
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Invoicing and Payment
• Preferred method of payment is by credit card at the time of registration.
• Course fees are due either prior to the running of the workshop or 14 days
from receipt of invoice.
• Tax invoices will be sent within one week of client registration.
• While credit card payment is preferred, payments can also be made via
electronic funds transfer.
• In the case of early bird and multiple registrations, payment must be made with
a credit card or by discussing payment options with the Client Services Manager.
• Where fees have not been paid prior to a scheduled date, an enrollment may
be cancelled.
Notification of Enrollment
Client enrollment will be confirmed by the Workshop Co-ordinator upon receipt of
the registration form.
Assuming adherence with DDI’s Invoicing and Payment policy, attendees will
receive pre-reading, activities (where appropriate), and logistical information two
weeks prior to the commencement of the client certification workshop.
Privacy
DDI-Asia/Pacific International Ltd is committed to keeping any personal information
that you provide confidential. Our goal, as always, is to provide the best customer
service possible, which includes maintaining our visitors' privacy. At DDI your right
to privacy has always been and continues to be important to us.
DDI does not share any personally identifiable information with any other individual
or organisation, other than the respective client organisation if appropriate, for any
purpose, unless we are required by law to do so, if the laws allow us to do so, or if
you provide your consent for us to do so.
Any information provided in the registration forms is used only in enrollment and
invoice creation purposes, however we may use the information to communicate
with you more effectively. If you do not wish to receive further communications
from DDI, please email The Compliance Manager at [email protected], or
simply reply ‘unsubscribe’ to any communication sent.
To view the completed privacy statement, visit http://www.ddiworld.com/privacy/en-us
Your Commitment
By becoming an accredited DDI facilitator (of Interaction Management and
Targeted Selection), you agree to purchase participant materials to run your
ongoing leadership development programs. This may also include the purchase
of additional facilitator materials for courses not covered in your workshop.
Client Certification Workshops are intended for the purpose of individuals
within prospect and client organisations.
Great session, with lots
of 'value add' to take back
to my job and future
interview sessions.
Each part of this course
has been very valuable.
The Master Trainer
has been supportive and
enthusiastic for three
days—WOW—a great
positive model.
Thank you!
Boosted my
confidence significantly.
Thanks very much.
The Master Trainer
created an excellent
environment for learning;
a very safe and inclusive
session throughout.
Would highly
recommend to others.
Very useful for
new recruiters or
HR/rec support staff.
Good coverage of
fundamental principles.
I gained some good ideas
for new questions to ask.
9
You can register online at www.ddiworld.com.au/workshops or please return the
completed registration form to [email protected] or fax to (02)9964 0611.
For further information please call 1800 035 604.
Registration InformationWorkshop: (check box/boxes that apply)
m Facilitation Skills Workshop (FSW)
Targeted Selection (TS):
m Interviewer m Trainer m Program Manager
m Success Profiles: Card Sort
m Performance Consulting
Workshop Location:
m Sydney m Melbourne m Brisbane m Perth
Date: ____________________________________________________________
m Early Bird m Multiple Registrations (please complete additional registration form/s)
Attendee Name: ___________________________________________________
Job Title: _________________________________________________________
Company: ________________________________________________________
Address: _________________________________________________________
Phone #: ___________________ E-Mail: _______________________________
Dietary or Other Requirement: _______________________________________
Payment Detailsm Pay by Credit Card: m Visa m Mastercard m AMEX
Card Number: _____________________________________________________
Expiry Date: _______________________ Security ID#: ___________________
Amount: _________________________________________________________
Card Holder’s Name: _______________________________________________
Purchase Order # __________________________________________________
m Pay by Invoice
Workshop VenuesSydney Level 5, 181 Miller Street NORTH SYDNEY NSW 2060 02 9466 0300
Melbourne Level 7, 179 Queen Street MELBOURNE VIC 3000 03 9691 3400
Brisbane & Perth TBA upon confirmation of registrations
Terms & ConditionsPlease acknowledge you have read and understood DDI’s Client Certification Workshop Terms
& Conditions (within the workshop brochure) by signing below. Your registration is invalid unless
signed. We look forward to seeing you at the workshop.
Accepted and Signed ________________________________________________(Sign and print name)
DDI REGISTRATION FORMFor DDI Client Certification Workshops
Use of DDI Materials Providedin the Facilitation Skills & Targeted Selection TrainerWorkshop If your organisation doesn’t already own an instructional material set (i.e. charts andDVDs), for the course you wishto deliver you are required topurchase them, along with participant materials, prior toconducting training.
Charts and DVDs are re-usable, however participantmaterials must be purchasedfor individuals attending thetraining.
Follow us on: LinkedIn Twitter Facebook Blog Podcasts YouTube
Register Online!
10
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ABOUT DEVELOPMENT DIMENSIONS INTERNATIONAL:
For over 40 years, DDI has helped the most successful companies around the world close
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Our areas of expertise span every level, from individual contributors to the executive suite:
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