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SUMARIA LEARNING SOLUTIONS
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SUMARIA LEARNING SOLUTIONS
Sumaria Learning SolutionsSumaria Learning Solutions — Your global learning services partner. We are your trusted resource for providing targeted, just-in-time global learning solutions at competitive rates.
The Sumaria Difference
Sumaria is dedicated to providing the highest quality learning solutions and world-class services.
We design, develop and deliver customized learning solutions tailored to address the dynamic needs of any organization.
Our industry-recognized framework paired with our unmatched expertise provides unrivalled business results.
Sumaria Learning is consistently engaging with L&D research
organizations and frontline L&D professionals to understand the
greatest challenges which face our industry today offering best in class
savvies.
SERVICES
Dynamic Solutions…Engaging Services…Valuable SpecialtiesThe Triple Threat
Due to the dynamic nature of our industry, solutions change frequently,
so we encourage you to reach out to us today if you have a problem for which
you cannot find a solution.
SOLUTIONSWorking with our Chief Learning
Strategist and Learning Development teams, end-to-end solutions are
formed based on your specific needs to overcome these common challenges,
utilizing the most cutting-edge technology, learning strategy, and
design.
SPECIALTIES
Sumaria Learning Solutions is dedicated to providing the highest quality learning solutions and world-class services. We design, develop and deliver customized learning solutions tailored to address the dynamic needs of any organization.
OUR LEARNING SOLUTIONS
SALES DEVELOPMENT
CONTACT CENTER AND CUSTOMER
SERVICE DEVELOPMENT
LEADERSHIP DEVELOPMENT
WORKPLACEDEVELOPMENT
LEARNING STRATEGY
INSTRUCTIONAL DESIGN AND DEVELOPMENT
LEARNING MANAGEMENT AND ANALYTICS
LEARNING DELIVERY AND FACILITATION
LEARNING TECHNOLOGIES
HUMAN CAPITAL CONSULTING
COURSE CONVERSION SERVICES
CERTIFICATION PROGRAM DEVELOPMENT
PROGRAM AND PROJECT MANAGEMENT
LEARNING RESOURCE SOURCING
Our industry-recognized framework paired with our unmatched expertise provides unrivalled business results!
OUR LEARNING SERVICES
OUR CLIENTSWe are proud to have worked with many Fortune 1000 companies around the globe!
The learning objectives of effective sales development programs are to improve the relationship between sales professionals and their clients, and to also improve the sales performance and close rates of sales professionals. Students of Sales Development training programs are primarily those who work as sales professionals, sales managers, channel sales professionals, product sales professionals, and sales force automation professionals.
OUR SALES DEVELOPMENT PROGRAMS
We can support development, organization and management of your strategic company events, meetings, conferences and incentive programs that will motivate your people to effectively succeed.
We integrate teaching sales professionals how to use online tools to track and report the progress of sales activities.
Our sales training focuses on building sales skills. Sales skills are essential, they are only one side of a very important coin: capability. The other side of the coin is sales knowledge.
Our business experts and professional trainers offer insight and tips on current sales, sales management, leadership and management topics.
Our network leverages the best sales methodology to include communication skills and sales techniques for sales professionals maximizing solutions selling. We have demonstrated experience and excellence in providing sales methodology training services to a variety of clients.
Sales Events, Meetings, Conferences and Incentive Programs
Sales Force Automation
Product Sales Training
Sales Management and Leadership Training
Sales Methodology Training
OUR SALES DEVELOPMENT METHODOLOGY
Marketing & Sales Talent & Skills Sales ProcessSales Productivity & Management
SALES DEVELOPMENT PARTNERS AND PROGRAMSWe are proud to work with many Top 20 Sales Development Partners and Programs around the globe!
OUR CUSTOMER SERVICE & CONTACT CENTER DEVELOPMENT PROGRAMS
Building Customer Loyalty
Building Customer
Partnerships
Internal Customer Service
Leading an Effective Service
Organization
Service & Solutions Sales
Blend
Contact Center Service Skills
Hiring & Onboarding
Mentoring, Coaching & Feedback
Performance & Metrics
ManagementQuality Programs
Product & Solutions Training
(Technical & Foundational)
Motivation & Recognition
Our Customer Service and Contact Center Development education and training programs are designed to meet the special needs of individuals and businesses. Opportunities are available for those individuals who wish to learn a new skill or enhance their existing talents.
Supplement in-house training
Develop a customized curriculum to meet specific training objectives
Retrain your employees to meet changing business needs
OUR CUSTOMER SERVICE/CONTACT CENTER CAPABILITIES
Our Customer Service and Contact Center Development Team has the capability to:.
Deliver certificate or degree programs on site as an employee benefit
Provide comprehensive training programs, as well as courses if you don’t have a formal training department
OUR CUSTOMER SERVICE/CONTACT CENTER MODEL FOR DEVELOPMENT
We equip your employees with the skills they need to keep you competitive now and into the future! Our Customer Service and Contact Center Development offers you convenient access to a full range of cost-effective on-site
programs.
Technical Skills
Foundational Skills
Leadership Skills
OUR WORKFORCE DEVELOPMENT PARTNERS & PROGRAMSWe are proud to work with many Top 20 Customer Service/Contact Development Partners and Programs around the globe!
• Identify: assess and determine desired outcome(s) required to achieve the overall business needs
IDENTIFY
• Examine: determine skill gaps in achieving the desired learning outcomes
EXAMINE• Enable: develop
specific recommendations and learning solutions for success
ENABLE
• Execute: create a comprehensive learning plan for performance improvement and competency development
EXECUTE • Evaluate: collect various levels of feedback and re-assess against the expected outcome(s).
EVALUATE
OUR LEARNING METHODOLOGY
We are proud to have worked with many Fortune 1000 companies around the globe. Please find below a sample listing of our clients:
OUR CLIENTS
We integrate a range of developmental experiences over a set period of time (e.g. 6–12 months). These experiences may include assessments, 360 degree feedback, experiential classroom style programs, business school style coursework, executive coaching, web based learning, mentoring and more. We use goal-setting, following an assessment of key developmental needs and then an evaluation of the achievement of goals to maximize success!
OUR LEADERSHIP DEVELOPMENT PROGRAMS
Leadership
Management & SupervisionPerformance Management/Succession PlanningChange Leadership & Management
Communication & Interpersonal Skills
Coaching (All Levels)
Strategic Planning
Engaging top executives to develop leadership strategy and actively govern leadership development.ENGAGE
Aligning leadership strategies and development with evolving business goals.ALIGN
Focusing on three aspects of developing leaders – leaders at all levels, global leaders and a succession mindset.FOCUS
Where should companies begin? A few of our starting points include:
OUR LEADERSHIP STARTING POINTS
Implementing an effective – and unique – leadership program.IMPLEMENTATION
OUR LEADERSHIP MODEL FOR DEVELOPMENT
Organizational Development
Executive Development
Team Development
Personal Developm
ent
We are proud to work with many Top 20 Leadership Development Partners and Programs around the globe!
OUR LEADERSHIP DEVELOPMENT PARTNERS & PROGRAMS
Our Workforce education and training programs are designed to meet the special needs of individuals and businesses.
Opportunities are available for those individuals who wish to learn a new skill or enhance their existing talents.
OUR WORKFORCE DEVELOPMENT PROGRAMS
Communications Teamwork Dynamics and Facilitation Presentation Skills
Business Enhancement Skills Technology Skills Conflict/Stress
Time Optimization/Organization Project Management Career Development and
Planning
Thinking and Innovation
Supplement in-house training.
Provide comprehensive training programs, as well as courses if you do not have a formal training department.
Develop customized curriculums to meet specific training objectives.
Retrain your employees to meet changing business needs.
Our Workforce Development Team has the capability to:
OUR WORKFORCE DEVELOPMENT CAPABILITIES
Deliver certificate or degree programs on-site as an employee benefit.
Our Professional and Workforce Development offers you convenient access to a full range of cost-effective on-site programs!
OUR WORKFORCE MODEL FOR DEVELOPMENT
Organizational Development
Executive Development
Team Development
Personal Developm
ent
We are proud to work with many Fortune 1000 companies around the globe!
OUR WORKFORCE DEVELOPMENT PARTNERS & PROGRAMS
Learning ServicesOrganizations of all sizes and industries use Sumaria
Learning Solutions to improve their workforce performance.
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nunc bibendum eleifend tortor, non porta justo gravida posuere.OUR LEARNING SERVICES
INSTRUCTIONAL DESIGN AND DEVELOPMENT
LEARNING MEASUREMENT AND ANALYTICS
LEARNING DELIVERY AND FACILITATION
LEARNING TECHNOLOGIES
HUMAN CAPITAL CONSULTING
COURSE CONVERSION
CERTIFICATION
LEARNING RESOURCING AND AUGMENTATION
LEARNING STRATEGY
LEARNING STRATEGY
IdentifyIdentify the organization’s priorities.
DefineDefine the people requirements needed to support these business priorities.UnderstandUnderstand the current learning programs, including support systems, technology, culture, management, and learning content.AlignAlign the business goals with the learning processes.
DefineDefine a training blueprint that will
guide and develop employees to deliver on business priorities.
ImplementImplement the solutions with
support from a high-level champion, an active governance
board, and a strong training department.. Evaluate
Evaluate the results, re-assess, and be flexible as the
organization’s priorities change.
CreateCreate a business case for implementing the learning
solutions.
Choosing the most appropriate vehicles for addressing Strategic Learning and Development needs involves an iterative process of research, consultation and analysis.Learning Strategy Design and Development
INSTRUCTIONAL DESIGN AND DEVELOPMENT
Best in ClassInstructional Design and Development
Sumaria utilizes a variety of standard SCORM compliant authoring tools which
allow for maximum flexibility and integration with our clients’ learning
environments.
SCORM
In addition, we enhance your learning experience through our use of powerful
cutting-edge technologies such as Augmented Reality, 3D modeling and real-
world object recognition.
AUGMENTED REALITY
We have a variety of learning models that include various media and interactivity
levels to suit your learning needs and budget.
VARIETY
Instructor LedeLearningMobile Learning
MicroLearningSocial LearningAugmented RealityVirtual
LEARNING MEASUREMENT AND ANALYTICS
MONITOR & ADJUST
Desired outcomes
LEVEL 4RESULTS
Leading indicators
Mon
itor
Reinforce
O
n n-u
tr
he-j ob l ear ni ngr
Eco
age Rewa d
LEVEL 3BEHAVIOR
LEVEL 1REACTION
Engagement
Relevance
Customer satisfaction
Sumaria Learning Measurement Model
MONITOR & ADJUST
Desired outcomes
LEVEL 4RESULTS
Leading indicators
Mon
itor
Reinforce
O
n n-u
tr
he-j ob l ear ni ngr
Eco
age Rewa d
LEVEL 3BEHAVIORLEVEL 2
LEARNING
Knowledge Skills Attitude Confidence Commitment
LEVEL 1REACTION
Engagement
Relevance
Customer satisfaction
Licensed by Kirkpatrick Partners
To what degree participants react favorably to the learning event.Level 1
To what degree participants acquire the intended knowledge, skills and attitudes based on theirparticipation in the learning event
Level 2
To what degree participants apply what they learned during training when they are back on the job
Level 3
To what degree targeted outcomes occur, as a results of the learning event(s) and subsequent reinforcement
Level 4
LEARNING DELIVERY AND FACILITATION
Global Learning Delivery and FacilitationWe deliver and facilitate the most engaging and effective training by providing certified master professional in delivery and facilitation.
Facilitator Certifications
Intense Screening Process
Global Presence
Subject Matter Experts
LEARNING TECHNOLOGIES
LMS E-Learning Social Learning
Mobile Apps
Augmented Reality
Le a rn i n g Te c h n o l o g i e sS u m a r i a L e a r n i n g S o l u t i o n s p r o v i d e s a v a r i e t y o f l e a d i n g - e d g e
l e a r n i n g t e c h n o l o g i e s t h a t s u p p o r t s a n d e n h a n c e s y o u r t r a i n i n g p e r f o r m a n c e
HUMAN CAPITAL CONSULTING
Three key areas of strategic focusHuman Capital Focus
The need to broaden, deepen, and accelerate leadership development at all
levels; build global workforce capabilities; re-energize corporate learning by putting
employees in charge; and fix performance management
Lead and Develop
The need to develop innovative ways to attract, source, recruit, and access talent;
drive passion and engagement in the workforce; use diversity and inclusion as a
business strategy; and find ways to help the overwhelmed employee deal with the flood
of information and distractions in the workplace.
Attract and Engage
The need to create a global HR platform that is robust and flexible enough to adapt
to local needs; reskill HR teams; take advantage
Transform and reinvent
Lead and Develop
Attract and Engage
Transform and Reinvent
COURSE CONVERSION
Course Conversion ServicesNeed an existing course converted?
We provide you with a variety of media formats you can choose from, ranging from traditional course conversion to responsive design. Our goal is to provide you with the best options to meetyour learning objectives. As a global company, we easily translate your course content into any language you need!
HTML5
Mobile
Virtual
Web Based
eLearning
CERTIFICATION
What Does Certification Do For You?Certification
It allows you to reduce turnover and training costs by placing your employees in the right jobs.
Reduce Tirnover
It enhances your corporate branding and image resulting in increased awareness of your products and/or services
Enhance Branding
It increases your sales and reduces costs by providing knowledge, skill, and the ability to sell and support your products and/or services
Increase Sales
It helps your company increase customer loyalty and satisfaction through improved
employee service quality levels.
Increase Customer Loyalty
It provides your staff with the ability to benchmark their knowledge and achieve recognition—boosting business value to
both the employee and your organization
Benchmark
It demonstrates that you use industry-respected best practices dedicated to
achieving improved business goals for your customers, competitors, and investors
Best Practices
LEARNING RESOURCING AND AUGMENTATION
Learning Resourcing and AugmentationSumaria Staff augmentation is an outsourcing strategy which is used to staff a project and respond
to business objectives. The technique consists of evaluating the existing staff and then determining which additional skills are required.
Boosted Flexibility Saves Time and Money
Cut Costs Without Sacrificing Quality
Choose the Skills you Need Most
Enjoy an Objective Voice and Outlook
DevLearn 2015
Specilaites
A REVITALIZATION
Blended Learning
Classroom
eLearning
Virtual
Mobile
Social
Kowledge
Blended LearningBlended learning is learning that is facilitated by the effective combination of different modes of delivery,
models of teaching and styles of learning and then applying them in an interactively meaningful learning environment.
Classroom Training
eLearning
Virtual Classroom
Mobile Learning
Social Learning
Knowledge
The Blended Learning Formula
There is no fixed formula for the use of technologies in a Blended Learning program. Variations exist due to the nature of the course content, the learning objectives and learners’ profiles.
Fixed Formula?It’s all about the right blend! It depends on analysis of the learners’ requirements, their level of understanding, competencies at stake, the nature and location of the audience andresources available
Right Blend!
STILL THE BEST OPTION!Blended Learning
Face-to-face interaction improves training program efficiency, making blended training a smart move. During ILT, learners and instructors discuss all training aspects, including interactive online techniques.This allows trainers to get feedback in order to improve their training’s effectiveness.
BOOST YOUR TRAINING EFFICIENCY
Your Millennial learners expect digital, while your Generation X-ers prefer instructor interaction; blended learning offers the best of both worlds! Blended training uses the best parts of ILT and self-paced learning to appeal to any learning style..
EFFECTIVE TRAINING FOR ANY LEARNING STYLE
Moving from ILT to a blended approach saves money! Reducing the amount of print materials saves your budget from the rising costs of print and ship. Just be sure you're using a platform that doesn't require you to re-create all your materials, reducing any potential cost-savings.
CUT MATERIAL COSTS
3 2
Corporations are moving from Classroom Training to
Blended Learning due to benefits in costs and savings—optimizing resources, scale and
speed throughout.
It is time for organizations to re-engineer and restructure their learning strategies. Blended learning programs offer the perfect combination of flexible learning methodologies and engaging learning experiences that can be delivered to today’s digitally literate and community oriented individuals.
EXPERIENCE THE RENAISSANCE OF BLENDED LEARNING
WITH SUMARIA LEARNING SOLUTIONS!
EXPERIENCE THE RENAISSANCE OF
BLENDED LEARNING
WITH SUMARIA LEARNING
SOLUTIONS!
•••••••••••••••••••••••••••••••••••••••••••••Sumaria Learning Solutions
Dramatically increases the rate at which learners retain information
eLearning
eLearningWhy Sumaria knows E-Learning Is the Most Effective Method of Training Employees
Organizations experience insufficient training and a lack of knowledge-sharing that prevents team from achieving their greatest potential.
Almost 80% of low-performing organizations and 62% of high-performing organizations aren’t investing enough time and money on team development.
Low to High
More than 70% of organizations cite “capability gaps” as one of their top five challenges and the impact of a dysfunctional team can negatively affect organizational productivity and quality by more than 76%.
Capability Gaps
25% of employees leave their jobs because there aren’t enough training or development opportunities.
Attrition
These challenges can be successfully met with Sumaria Learning Solutions’ e-Learning methodologies.
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With eLearningIncreased Retention
More Control
38% retention after 33 minutes
35% after 7 days
Increases with eLearning
E-Learning significantly increases the rate at which learners retain information. Why? Because learners have more control over their own learning process and the ability to re-take training as needed. The Research Institute of America found that 33 minutes after leaving a lecture, only 58% of the material covered is retained. Seven days later, that drops to 35%. This statistic increases dramatically if learners immediately begin using the skills they learned through other Blended Learning methods. The study did find, however, that isolated eLearning experiences boost retention rates!
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Jumping StageA Better Fit for Next-Gen Learning Organizations
PHASE 01 PHASE 02 PHASE 03 PHASE 04 PHASE 05
A D D I E
E-learning can help prepare employees to excel in today’s
scattered, virtual office. For those already working up the
career ladder, e-learning makes use of resources and
technologies already at their fingertips.
Sumaria Learning SolutionsAs organizations become more globally
focused, co-workers are more likely to
work in different places, if not on
different continents.
75%
95% InternalTraining 70% External Training75% Give Instructions
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Demands Next-Gen eLearning21st Century Workforce
Sumaria Learning Solutions develops e-learning strategies for next-gen learning organizations, enabling them to exceed the development
demands of a 21st century workforce.
Sumaria Learning Next-Gen eLearning
•••••••••••••••••••••••••••••••••••••••••••••Sumaria Learning Solutions
A REVITALIZATION
Mobile Learning
The Future of Mobile LearningMobile Learning
Mobile Learning provides easy access to learning at any place and any time, which is more convenient for your learners. They have the advantage of spending their free time while travelling, in between meetings or during weekends to focus on the subjects they want to learn.
Convenience and Easy Access
As much as it connects you to your learners, Mobile Learning also connects learners to one another. Mobile platforms create the opportunity to incorporate social learning into the course. Learners are able to converse with each other over forums and private messages so they can supplement their learning with meaningful discussions and collaboration.
Collaboration
According to Pew Research, 64% of American adults own a smartphone, while
others interact with a mobile device of some sort on a regular basis. We have
more communication open to us than ever before! For e-Learners, this means an
entire class can be brought up-to-speed when the need arises. You can make an
emergency change to a course and seconds later your learners will receive the latest
version of the course materials!
Quick distribution
How many times in the last week have you pulled out your phone and become
absorbed in an abundance of social media, news feeds, and viral videos? Our proximity
to a world of information has made downtime into an opportunity to connect with the world. Throw e-Learning into the mix and these moments of downtime can
become bursts of productivity, allowing learners to take on material in small chunks
and reclaim these brief intermissions.
Engagement
The Future of Mobile LearningMobile Learning
According to Pew Research, 64% of American adults own a smartphone, while
others interact with a mobile device of some sort on a regular basis. We have
more communication open to us than ever before! For e-Learners, this means an
entire class can be brought up-to-speed when the need arises. You can make an
emergency change to a course and seconds later your learners will receive the
latest version of the course materials!
Quick distribution
The Future of Mobile LearningMobile Learning
According to Pew Research, 64% of American adults own a smartphone, while others interact with a mobile device of some sort on a regular basis. We have more communication open to us than ever before! For e-Learners, this means an entire class can be brought up-to-speed when the need arises. You can make an emergency change to a course and seconds later your learners will receive the latest version of the course materials!
A Great Opportunity
The Future of Mobile LearningMobile Learning
According to Pew Research, 64% of American adults own a smartphone, while others interact with a mobile device of some sort on a regular basis. We have more communication open to us than ever before! For e-Learners, this means an entire class can be brought up-to-speed when the need arises. You can make an emergency change to a course and seconds later your learners will receive the latest version of the course materials!
A Changing Workplace
The Future of Mobile LearningMobile Learning
According to Pew Research, 64% of American adults own a smartphone, while
others interact with a mobile device of some sort on a regular basis. We have
more communication open to us than ever before! For e-Learners, this means an
entire class can be brought up-to-speed when the need arises. You can make an
emergency change to a course and seconds later your learners will receive the
latest version of the course materials!
A Great Opportunity
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Passion leads to design, design leads to performance, performance leads to SUCCESS! ”“
We live in an emerging Mobile World, which is rapidly shifting towards ‘Mobile First’. This along with the growing Mobile Workforce is presenting a Great Opportunity for Mobile Learning.
The Future of
Mobile Learning Ask our Learning Experts ho we can
transform your Workplace Learning for you!
•••••••••••••••••••••••••••••••••••••••••••••Sumaria Learning Solutions
The Future of Workplace Learning
MicroLearning
Today, like never before, there is an appetite for bite-sized learning—often called microlearning— and easier delivery methods. There is a hunger to segment the learning into granular, thin-sliced content so you master one piece of learning before you
advance to anything else.
MicroLearning is the Future of Workplace Learning!
M i c ro Le a r i n gT h e Fu t u r e o f Wo r k p l a c e L e a r n i n g
EffectiveMicro learning is more effective than traditional courses. It integrates learning into the daily workflow, encouraging continuous learning. And when micro learning is combined with gamification, it boosts learner motivation—ensuring higher engagement!
PowerfulMicro learning, combined with the power of emerging technologies makes learning more compelling and natural. When blended with mobile technologies, it enhances learning by making it contextual and personalized.
TransformativeMicro learning transforms how we learn on both a personal as well as a professional level. We foresee micro learning tools evolving into an essential component of any enterprise learning toolbox.
M i c ro Le a r i n gT h e Fu t u r e o f Wo r k p l a c e L e a r n i n g
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Effective Powerful Transformative
Ask Us How You Can Use MicroLearning Techniques to Change Behavior and Improve Performance!Studies show that bite-size learning is one of the most effective ways to engage and educate today’s distracted and time-constrained learner. Sumaria Learning Solutions’ (SLS) Microlearning is a way of teaching and delivering content to learners in small, specific bursts that puts them in control. The SLS approach to Microlearning focuses on the entire learner experience that changes behavior and improves performance!
M i c ro Le a r i n gT h e Fu t u r e o f Wo r k p l a c e L e a r n i n g
•••••••••••••••••••••••••••••••••••••••••••••Sumaria Learning Solutions
The Power of Social Learning
Social Learning
Social Learning is a form of synchronous or asynchronous online learning that occurs in a social setting. This generally occurs through social media or social learning platforms, where users can interact, collaborate, and communicate on learning topics. Social Learning can be can be both formal and informal learning.
What is Social Learning?
S o c i a l Le a rn i n gT h e Po w e r
Stress formal learning A foundation of formal learning must be the basis of every social learning network. Learners start with a foundation of knowledge, and build around it via informal learning methods. Social Learning must be used in a Blended Learning environment.Signature Nullam eu tempor purus. Nunc a leo magna, sit amet consequat risus. Etiam faucibus tortor a ipsum vehicula sed hendrerit eros suscipit.
Encourage collaboration.The key to Social Learning is
learning through collaboration with colleagues. Among the most
beneficial are conversations that feature story telling and problem
solving of workplace challenges.t.
Measure true successIt’s helpful to know how people are
utilizing Social Learning opportunities, but measuring that
activity is limited in value. Sumaria Learning identifies success criteria
such as a trackable performance metric for a sales team.
These best practices in Social Learning that have been identified by Sumaria Learning professionals.
S o c i a l Le a rn i n gS u m a r i a ’ s B e s t P r a c t i c e s f o r
S o c i a l L e a r n i n g
•••••••••••••••••••••••••••••••••••••••••••••Sumaria Learning Solutions
Sumaria Learning SolutionsSumaria Learning Solutions — Your global learning services partner. We are your trusted resource for providing targeted, just-in-time global learning solutions at competitive rates.
