• requires speed and agility

• fast moving competitive technology driven

• faster time to market

• variety of infrastructure & tools

• As SysAdmin

• Virtualisation experience

• Script guru

• Developer

• Continuous Integration

• Automate Configuration Management

• Cloud Experience

• Monitoring

• As SysAdmin (OS, DNS, DHCP, etc., )

• Virtualisation experience (vcenter, hyper-v, etc., )

• Script guru (bash, perl, awk, etc., )

• Developer (python,java, ruby, go, etc., )

• Continuous Integration (Jenkins, git, maven, etc., )

• Automate Configuration Management (puppet, chef, saltstack, etc., )

• Cloud Experience (GCE, AWS, azure, etc., )

• Monitoring (Nagios, Sensu, newRelic, etc., )

Reference : http://www.drdobbs.com/architecture-and-design/top-10-practices-for-effective-devops/240149363

Make Operate

Sell

• Configuration Identification

• Configuration Control

• Configuration Status accounting

• Configuration Audits

• Review

• Strict SLA

• Escalation Hierarchy must be clearly defined

• Level 1 : Problem Recorded

• Level 2 : Preliminary analysis

• Level 3 : Developer (Deep) analysis and Fix

• Integrated with HelpDesk tools

• Learn and Improve support quality