DEWA UserManual

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Version: 1.0

DEWA eServices User Manual

Page 2 of 42 Version:1.0

Table of Contents 1. Legend..................................................................................................................... - 3 - 2. Manual Objectives .................................................................................................. - 4 - 3. Description .............................................................................................................. - 4 - 4. System Requirement ............................................................................................... - 4 - 5. How to Navigate? ................................................................................................... - 5 - 6. How to Register?..................................................................................................... - 5 - 7. Forget Password ...................................................................................................... - 8 - 8. How to Login? ...................................................................................................... - 10 - 9. Owner Registration ............................................................................................... - 11 - 10. Building NOC ....................................................................................................... - 13 - 11. LV Design Approval ............................................................................................. - 16 - 12. LV Shop Drawing Approval ................................................................................. - 19 - 13. Fit-out Application ................................................................................................ - 22 - 14. HV Design Approval ............................................................................................ - 25 - 15. HV Inspection ....................................................................................................... - 28 - 16. Application ............................................................................................................ - 31 - 17. LV Inspection........................................................................................................ - 33 - 18. Track your Application ......................................................................................... - 34 - 19. Make your payment (on-line) ............................................................................... - 35 - 20. Update Profile ....................................................................................................... - 35 - 21. Building NOC - Water .......................................................................................... - 37 - 22. Design Approval - Water ......................................................................... - 39 -

DEWA eServices User Manual Page - 3 - of 42 Version:1.0

1. Legend Frequently used symbols / icons and commands in SAP Transactions

Symbols Meaning of symbols and Commands

Increase and decrease font on page

Submit Any application

Cancel application.

Return back to previous Screen


Page - 4 - of 42 Version:1.0

2. Manual Objectives Objective of this manual is to provide the hands on experience of the SAP transactions to the users. Based on the DEWA eService business processes the transaction flow has been structured in this document as per required business.

3. Description

DEWA eService is exclusively design for Consultant, Contractor and Govt Organization to apply and track the application online. DEWA eService will covers the wide range of the Electricity and Water services offered by DEWA. The services are:

Electricity Water Building NOC Building NOC

Demolition NOC Demolition NOC

LV Design Approval Design Approval

LV Shop Drawing Approval Construction Drawing Approval

HV Design Approval Application

Application for Fit-Out Approval Application-Infrastructure (New)

HV Inspection On-line Estimate Payment

LV Inspection Application Application-Infrastructure (New) On-line Estimate Payment

As the owner of our products you can get convenient access to Creation and tracking of application and account information for certain services and performs select self-service transactions online.

4. System Requirement

To access the eService Website, we recommend your computer meets the following requirements:

Computer requirements

Your computer must have at least 1GB RAM, 100MB disk space, 133MHz, and Internet access.

Modem Requirements

The minimum speed requirement for a modem to access eService is 28.8Kbps, although we recommend using 56.6Kbps or higher speeds for optimal performance.

Web Browser Requirements



For the best eService experience we recommend you access the eService site using Microsoft® Internet Explorer - version 6.0 or higher and pop-up should be enable.

The following are known browsers or platforms that are not officially supported by eService:

America Online® Netscape Navigator® Microsoft® Internet Explorer - lower than version 6.0 Certain Sun Microsystems applications, such as, Hot Java Browser and StarOffice Browser Web TV Browsers for the blind (screen readers or braille-writers) Browsers that disable JavaScript Browsers that do not support JavaScript Other browsers, such as, Opera, Mozilla, IE-derivatives MSN Explorer & NeoPlanet, and any other

browser that supports HTML 4.0, CSS 1.0, and JavaScript 1.0 should be able to run eService. However, these browsers are not officially supported platforms and therefore, results vary compared to those of supported browsers and platforms.

5. How to Navigate?

DEWA eService is specially designed for Consultant, Contractor and Government Organization to serve his customer with full satisfaction. Consultant, Contractor and Government Organization needs to be register with DEWA for availing various services offered by DEWA.

To navigate you need to go to https://crm.dewa.gov.ae/

Availing Upon logging into the portal, please go to the eService tab. Select eService and you can directly connected to the application.

6. How to Register?

The Enrollment Process is applicable for following activities

Electrical Installation

Civil construction

Building contracting

General Maintenance and

Demolition

The following categories are available for Consultant and Contractor

Consultant:

Consultant – General ( Electro-Mechanical, Civil, Structural, Architectural etc)

Consultant – Electrical

Consultant – Utility (Govt. organization/Utilities/Companies etc)

Contractor



Contractor – Electrical

Contractor – Civil

Contractor – Fit Out (to be defined clearly to make it easy to the Applicants)

Contractor – Demolition

Prerequisite

Valid Trade License

Simple Steps for Registration

Step 1: Click on New User Enrollment Hyperlink

Step 2: Select Application Category from Drop down list e.g. Consultant-Electrical, General etc.

Step 3: Enter all mandatory fields

Step 4: Enter Valid Trade License or Approved Letter

Step 5: Update the contact person Details

Step 8: Enter User ID and Password

Step 7: Upload required documents

Step 9: Submit application

Step 10: System will automatically send SMS & E-mail

Step 11: Submitted Application will undergo through approval process in DEWA

Step 12: Upon approval, system will automatically send Notification to consultant and contractor.



Note: all * are mandatory fields in the application needs to be fill-up

Enrollment Application From



7. Forget Password Any time if you forget your password, Password can be changed on-line Simple Steps for Reset your password

Step 1: Click on Forget your password Hyperlink



Step 2: Enter your Login Id

Step 3: Enter valid e-mail Id

Step 4: Press Submit

Step 5: System will automatically confirms the password assigned to your user id



8. How to Login? Accessing DEWA eService, you need to user your credentials approved by DEWA e.g. User ID and Password Simple Steps for Login into DEWA eService

Step 1: Enter your User Id

Step 2: Enter your Password

Step 3: Press Log on Button



9. Owner Registration To organize your Owner through Owner registration procedure by using unique identification key e.g. Emirates ID. Single identity for all process in DEWA e.g. Billing, NOC, DA etc.

Navigation Path Customer eService Owner Registration

Prerequisite

Valid User ID and Password

Valid EID Card

Simple Steps for Search existing Owner and relate

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, Emirates ID No. to identify an existing Owner.



Step 2: Press Search Owner

Step 3: Select Displayed Owner and

Step 4: Press Relate Owner Button

Create Owner (if Not available in DEWA Repository)

Step 1: Press Create Owner Button

Step 2: Select Owner Type (Individual – For Individual Customer and Organization – Company etc)

Step 3: Enter all Mandatory information e.g. First Name, Last Name etc

Step 4: SAVE Owner Details

Step 5: You will get the System Generated Unique Number, Which can be refer any time in DEWA for reference purpose.



10. Building NOC The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site

Navigation Path Customer eService Building NOC Prerequisite


Registered Owner Master


Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application.

Step 2: Select any of the Owner by pressing Owner Name Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity Step 4: Select Connection Type e.g. Electricity or Water Step 5: Fill-up all mandatory information Step 6: Attached all required document Step 7: Press Submit Button Step 8: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up



Building NOC Application From-Electricity



Building NOC Application From-Water



11. LV Design Approval

Enrolled consultants (consultant – Electrical & Consultant – Gov) and contractors (Contractor- Electrical &

Contractor – Fit outs) are applying on-line for obtaining Drawing Approval through e-Services of DEWA. The

purpose of obtaining Drawing Approval for low voltage wiring installation is to carry out the electrical installation

work complying with DEWA regulation for electrical installation and to apply for connection for the projects.

LV design Approval is issued for consultant who had obtain DEWA Building NOC specifying requirement of

DEWA Substation within the consumer plot, LV Design Approval is also pre-requisite for Applying Shop Drawing

Approval for Such Projects. If requirement of DEWA substation is not specified in DEWA Building NOC, such

cases LV design approval is not mandatory for issuing LV shop drawing approval to the contractors.

Only electrical contractor can apply for LV shop drawing which is mandatory for all the projects.

LV Shop Drawing for Fit-out works is issued to fit-out contractors as well as electrical contractors after the above

LV shop drawing approval for the main project where ever applicable. Such case DEWA NOC is not mandatory

for submission of application.

LV design approval and LV Shop Drawing Approval Process are two independent processes however the

process is identical except for the documents.

Navigation Path Customer eService LV Design Approval Prerequisite



Approved Building NOC

Simple Steps for LV Design Approval

Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form

Step 2: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC



Step 6: Select Approved NOC by pressing NOC No

Step 7: Select Type of NOC No as per your wish to create LV Design Approval Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up

LV Design Application From





12. LV Shop Drawing Approval Enrolled consultants (consultant – Electrical & Consultant – Gov) and contractors (Contractor- Electrical &














Navigation Path Customer eService LV Shop Drawing Approval Prerequisite




Approved Design Approval (If Substation Required)

Simple Steps for LV Shop Drawing Approval

Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form

Step 2: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC



Step 6: Select Approved NOC by pressing NOC No

Step 7: Select Type of NOC No as per your wish to create LV Shop Drawing Approval Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up

LV Shop Drawing Application From





13. Fit-out Application Enrolled consultants (consultant – Electrical & Consultant – Gov) and contractors (Contractor- Electrical &














Navigation Path Customer eService Application for Fit-out Prerequisite



Approved Shop Drawing Approval

Simple Steps for Fit-Out Application

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application. Step 3: Select any of the Owner by pressing Owner Name



Step 4: Search Approved LV Shop Drawing based on plot no or Application No Step 5: Select Approved LV Shop Drawing and press view link to ensure the correctness

Step 6: Select LV Shop Drawing No as per your wish to create Fit-Out Application Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up



Fit-Out Application From



14. HV Design Approval

Design Approval Consultant needs to be enrolled with DEWA through Enrollment Process. The pre-requisite for

Applying Design Approval is to have valid Building NOC.

Categories of Substation Design Approval submission can be.

New Approval

Revision Approval

Renewal after expiry

Up-rating

Shifting of Substation with additional load

Temporary Supply

RMU/ Control Room Approval (For 11/22 kV Dedicated Feeder)

Navigation Path Customer eService HV Design Approval Prerequisite






Simple Steps for HV Design Approval

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search

Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC Step 6: Select Approved NOC by pressing NOC No

Step 7: Select Type of NOC No as per your wish to create HV Design Approval Step 8: Select Type of application e.g. New, Revision, Renewal, RMU/Control Room, Up-rating, shifting with additional load and Temporary Supply Step 7: Fill-up all mandatory information



Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up

HV Design Application From



15. HV Inspection Releasing of power supply for new connection, substation room has to be approved by the HV Inspection unit

where ever substation is required. All this case related to the consultant of the project. Site Inspection for

substation room to be carried out by the HV inspection engineer once consultant requests for inspection. Once

the substation room is approved then it will go to the Est. & Job Order Section for further action.

Navigation Path Customer eService HV Inspection

Prerequisite



Approved HV Design

Simple Steps for HV Inspection Approval


Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved HV Design based on pre defined parameter Step 6: Select Approved HV Design by pressing HV Design No



Step 7: Fill-up all mandatory information Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up



HV Inspection Application From



16. Electricity/Water/Infrastructure Application The Application for Supply of Electricity and Water, eServices will provide an on-line electronic service with an

automated business workflow on DEWA’s website. Contractor, Consultant or Govt Organization needs to enroll

with DEWA using Enrollment Process to have a valid user id and password. Consultant, Contractor and Govt

Org can submit the Application after obtaining the Building NOC and Design Approval from DEWA. Once DEWA

receives the application from the consultant, contractor or Govt Organization the Application team will check the

integrity of the applicant and application. Then they will forward it to estimate department for Estimation.

Navigation Path Customer eService Application

Prerequisite



Approved LV Design and LV Shop Drawing for Electricity

Approved Design and Construction Supply for Water

Simple Steps for Application Approval


Step 2: Select Application Category e.g. Electricity, Water, Both or Infrastructure Services Step 3: Select Connection type from drop down list e.g. Permanent, Additional Meter etc



Step 4: Select Approved LV Design, LV Shop Drawing, Design Approval-Water or Construction Supply-Water Step 5: Select Connection Type e.g. Permanent Connection, Temporary Connection etc Step 6: Press Create Application

Step 7: Press Create Application Step 8: Fill-up all mandatory information Step 9: Attached all required document Step 10: Press Submit Button Step 11: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up



Application From

17. LV Inspection Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on approval. The supply to the premise is released by the metering staff.

Navigation Path Customer eService LV Inspection Prerequisite





Approved Application

Simple Steps for LV Inspection Approval


18. Track your Application Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on approval. The supply to the premise is released by the metering staff.

Navigation Path Customer eService Track your application Prerequisite



Registered Application in DEWA

By default you will received all application which required Customer Action.

Various Parameters are available to search your application such by default you will receive all application which required Customer Action.



After Label first Blank Row is use to set the custom filter as you wish e.g. appr* on Status Column. System will display those applications who status start from APPR Simple Steps for Track you Application

Step 1: Enter Plot no or Order No (Application No) Step 2: Enter Application Category e.g. Building NOC, Demolition NOC etc

19. Make your payment (on-line) DEWA is facilitating his support not only limited to application creation and tracking. You can also make estimate payment online using Secure Payment Gateway.

20. Update Profile DEWA is facilitating you to update your profile with latest information so that we can serve your better.

Navigation Path Customer eService Update Profile Prerequisite



Filter Option e.g.Approv*



Simple Steps for Track you Application

Step 1: Enter your input as you wish to change Step 2: Update all required attachment Step 3: Press Update button to update your profile Note: Application Category hyperlink will help you, how to upgrade your existing Services



21. Building NOC - Water The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site

Navigation Path Customer eService Building NOC Prerequisite







Step 2: Select any of the Owner by pressing Owner Name Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity Step 4: Select Connection Type e.g. Electricity or Water Step 5: Fill-up all mandatory information Step 6: Attached all required document Step 7: Press Submit Button Step 8: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up

Building NOC Application From-Water



22. Design Approval - Water

The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site

Navigation Path Customer eService Design Approval Water Prerequisite








Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no etc Step 6: Select Approved NOC by pressing NOC No

Step 7: Select Type of NOC No as per your wish to create Design Application Waterl Step 8: Select Type of application e.g. New, Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time Note: all * are mandatory fields in the application needs to be fill-up



Design Application-Water From



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Date post:	30-Oct-2014
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