Page 1 DHS STAKEHOLDER SURVEY DHS STAKEHOLDER SURVEY DHS STAKEHOLDER SURVEY DHS STAKEHOLDER SURVEY It is the mission of the North Dakota Department of Human Services (DHS) to “provide quality, efficient and effective human services which improve the lives of people.” Every two years, members of the DHS Leadership Team host meetings throughout the state to listen to what citizens/stakeholders and DHS employees have to say about services provided by the department and to identify gaps in services. Responses have included comments on services or service gaps in the following areas: adult and aging services; child support enforcement; children and family services; Medicaid and other medical services; mental health and substance abuse services; ND Developmental Center; ND State Hospital; public assistance programs; regional human service centers; services to individuals with disabilities; human resources; vocational rehabilitation, and vulnerable adults. A detailed list of services is online at click here This survey gives everyone that same opportunity. Your input can help improve human services that you or other people receive in the future. Your opinion is unique and special. No one else thinks exactly like you. Please take about 10 to 15 minutes to let us know what you think. We value your time, and appreciate your input! The survey is designed to allow you to state in your own words what you believe to be issues of concern, gaps in services, and recommendations for filling gaps. Your answers will be completely anonymous. The data from the survey are being collected, compiled, and analyzed by an analyst from the research unit of the department. The final report will be used by the executive office, the cabinet, and senior management in decisionmaking processes when developing strategic planning, the upcoming biennial budget, and planning policy and/or program changes. In order to progress through this survey, please use the following navigation links: Ø Click the Next>> button to continue to the next page. Ø Click the Previous>> button to return to the previous page. Ø Click the Exit the Survey Early>> button if you need to exit the survey. Ø Click the Done>> button to submit your survey. If you have any questions, please contact research analyst, Dr. Mariah Tenamoc, at 7013288978 or [email protected]. 1. stuff Introduction Strongly Agree Agree Disagree Strongly Disagree One n m l k j n m l k j n m l k j n m l k j Two n m l k j n m l k j n m l k j n m l k j Three n m l k j n m l k j n m l k j n m l k j Four n m l k j n m l k j n m l k j n m l k j Other (please specify) 5 6
It is the mission of the North Dakota Department of Human Services (DHS) to “provide quality, efficient and effective human services which improve the lives of people.”
Every two years, members of the DHS Leadership Team host meetings throughout the state to listen to what citizens/stakeholders and DHS employees have to say about services provided by the department and to identify gaps in services. Responses have included comments on services or service gaps in the following areas: adult and aging services; child support enforcement; children and family services; Medicaid and other medical services; mental health and substance abuse services; ND Developmental Center; ND State Hospital; public assistance programs; regional human service centers; services to individuals with disabilities; human resources; vocational rehabilitation, and vulnerable adults. A detailed list of services is online at click here
This survey gives everyone that same opportunity. Your input can help improve human services that you or other people receive in the future. Your opinion is unique and special. No one else thinks exactly like you. Please take about 10 to 15 minutes to let us know what you think.
We value your time, and appreciate your input! The survey is designed to allow you to state in your own words what you believe to be issues of concern, gaps in services, and recommendations for filling gaps. Your answers will be completely anonymous. The data from the survey are being collected, compiled, and analyzed by an analyst from the research unit of the department. The final report will be used by the executive office, the cabinet, and senior management in decisionmaking processes when developing strategic planning, the upcoming biennial budget, and planning policy and/or program changes. In order to progress through this survey, please use the following navigation links:
Ø Click the Next>> button to continue to the next page.
Ø Click the Previous>> button to return to the previous page.
Ø Click the Exit the Survey Early>> button if you need to exit the survey.
Ø Click the Done>> button to submit your survey.
If you have any questions, please contact research analyst, Dr. Mariah Tenamoc, at 7013288978 or [email protected].
By responding to this question, the information from everyone can be grouped by what region you live in, which allows for better use of the information.
2. In what Region/County do you live?
WHERE DO YOU LIVE?
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I, WILLISTON (Divide, Williams, McKenzie)
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II, MINOT (Burke, Renville, Mountrail, Ward, McHenry, Bottineau, Pierce)
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III, DEVILS LAKE (Rolette, Towner, Cavalier, Ramsey, Benson, Eddy)
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IV, GRAND FORKS (Pembina, Walsh, Nelson, Grand Forks)
A fully detailed list of services provided by DHS can be found at click here
3. What DHS services do you have concerns, questions or comments about? (CHECK ALL THAT APPLY)
DHS SERVICES
ADULT AND AGING SERVICES (assisted living services, home delivered meals, congregate meals, family caregiver support program,
home and community based care, aging and disability Resource LINK, long term care ombudsman program, qualified service providers (QSPs), and vulnerable adult protective services)
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CHILD ENFORCEMENT SERVICES (enhances the wellbeing of children by securing financial and medical support from legally
responsible parents and encouraging positive relationships between children and their parents)
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CHILDREN AND FAMILY SERVICES (adoption, early childhood services, child protection program, children’s mental health, family
preservation, and foster care)
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HUMAN RESOURCES (department workforce development)
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MEDICAID AND OTHER MEDICAL SERVICES (children’s health insurance program, Health Tracks, Medicaid, and money follows the
person)
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MENTAL HEALTH SERVICES (children’s and adult mental health)
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NORTH DAKOTA DEVELOPMENTAL CENTER IN GRAFTON (comprehensive support agency for people with intellectual
disabilities/developmental disabilities providing specialized services and acting as a safety net for people whose needs exceed community resources)
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NORTH DAKOTA STATE HOSPITAL IN JAMESTOWN (inpatient or residential service units for Adult Psychiatric Service, Chemical
Dependency Service, and the Child and Adolescent Service, and acting as a safety net for people whose needs exceed community resources)
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PUBLIC ASSISTANCE PROGRAMS (programs including TANF, child care, heating assistance, food stamps, and basic care)
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REGIONAL HUMAN SERVICE CENTERS (help to individuals and families with concerns including family and relationship issues, mental
illness, addiction, disabilities, and other needs)
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SERVICES TO INDIVIDUALS WITH DISABILITIES (disability determination, early intervention, vision, independent living, client
assistance program, interagency program for assistive technology)
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SUBSTANCE ABUSE TREATMENT SERVICES (adult and adolescent services for substance use disorders)
infrastructure, strategies, and resources to the individuals and communities of North Dakota)
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VOCATIONAL REHABILITATION SERVICES (diagnosis and evaluation; vocational counseling and planning; information and referral,
adaptive equipment; physical and mental restoration services; employment maintenance; transportation; and vocational training including supported employment, job placement and followup)
In the pages that follow, please respond to those service areas for which you have opinions and SKIP the others.
Your timely progression though the survey will depend on the number of areas for which you wish to make comments.
You will be asked for comments about service gaps and consumer/clientdriven issues. An explanation of each is provided below.
SERVICE GAP:
A service gap is the difference between what services are provided and what services are still needed. It can also be the difference between the quality and quantity of services provided and what is needed to improve or enhance services.
CONSUMER/CLIENTDRIVEN ISSUES:
Consumer/clientdriven issues relate to individual (personal) experiences of an individual with DHS. This might include issues such as 1) access to needed services; 2) knowledge about range of available services; 3) ability to advocate on one's own behalf; 4) language and/or literacy barriers; 5) technology barriers; 6) stigma; 7) employment barriers; and/or 8) housing barriers.
ADULT AND AGING SERVICES: e.g., assisted living services, home delivered meals, congregate meals, family caregiver support program, home and community based care, aging and disability Resource LINK, long term care ombudsman program, qualified service providers (QSPs), and vulnerable adult protective services
4. Please identify the service gaps/barriers in your organization or community.
5. What are your specific recommendations for filling these gaps/barriers?
6. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
7. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
8. How can DHS best provide services to vulnerable people in rural areas of the state?
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY9. What approaches or services have you found most useful or helpful that you suggest be used more often?
CHILD ENFORCEMENT SERVICES: e.g., enhances the wellbeing of children by securing financial and medical support from legally responsible parents and encouraging positive relationships between children and their parents
10. Please identify the service gaps/barriers in your organization or community.
11. What are your specific recommendations for filling these gaps/barriers?
12. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
13. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
14. How can DHS best provide services to vulnerable people in rural areas of the state?
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY15. What approaches or services have you found most useful or helpful that you suggest be used more often?
CHILDREN AND FAMILY SERVICES: e.g., adoption, early childhood services, child protection program, children's mental health, family preservation, and foster care
16. Please identify the service gaps/barriers in your organization or community.
17. What are your specific recommendations for filling these gaps/barriers?
18. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
19. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
20. How can DHS best provide services to vulnerable people in rural areas of the state?
CHILDREN AND FAMILY SERVICES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY21. What approaches or services have you found most useful or helpful that you suggest be used more often?
MEDICAID AND OTHER MEDICAL SERVICES: e.g., children's health insurance program, Health Tracks, Medicaid, and money follow the person
28. Please identify the service gaps/barriers in your organization or community.
29. What are your specific recommendations for filling these gaps/barriers?
30. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
31. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
32. How can DHS best provide services to vulnerable people in rural areas of the state?
MEDICAID AND OTHER MEDICAL SERVICES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY33. What approaches or services have you found most useful or helpful that you suggest be used more often?
MENTAL HEALTH SERVICES: e.g., mental health treatment and recovery; sexoffender treatment for high risk offenders; Traumatic Brain Injury; voluntary treatment program for children and adolescents
34. Please identify the service gaps/barriers in your organization or community.
35. What are your specific recommendations for filling these gaps/barriers?
36. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
37. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
38. How can DHS best provide services to vulnerable people in rural areas of the state?
MENTAL HEALTH SERVICES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY39. What approaches or services have you found most useful or helpful that you suggest be used more often?
ND DEVELOPMENTAL CENTER IN GRAFTON: e.g., comprehensive support agency for people with developmental disabilities whose needs exceed local resources
40. Please identify the service gaps/barriers in your organization or community.
41. What are your specific recommendations for filling these gaps/barriers?
42. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
43. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
44. How can DHS best provide services to vulnerable people in rural areas of the state?
ND DEVELOPMENTAL CENTER IN GRAFTON
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY45. What approaches or services have you found most useful or helpful that you suggest be used more often?
ND STATE HOSPITAL IN JAMESTOWN: e.g., inpatient or residential units for adult psychiatric service; chemical dependency service; and child and adolescent services
46. Please identify the service gaps/barriers in your organization or community.
47. What are your specific recommendations for filling these gaps/barriers?
48. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
49. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
50. How can DHS best provide services to vulnerable people in rural areas of the state?
ND STATE HOSPITAL IN JAMESTOWN
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY51. What approaches or services have you found most useful or helpful that you suggest be used more often?
PUBLIC ASSISTANCE PROGRAMS: e.g., Temporary assistance for needy families (TANF), child care, heating assistance (LIHEAP), food stamps (SNAP), and basic care
52. Please identify the service gaps/barriers in your organization or community.
53. What are your specific recommendations for filling these gaps/barriers?
54. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
55. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
56. How can DHS best provide services to vulnerable people in rural areas of the state?
PUBLIC ASSISTANCE PROGRAMS
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY57. What approaches or services have you found most useful or helpful that you suggest be used more often?
REGIONAL HUMAN SERVICE CENTERS: e.g., help to individuals and families with concerns including family and relationship issues, mental illness, addiction, disabilities, and other needs
58. Are your responses to this question regarding a specific Human Service Center?
59. Please identify the service gaps/barriers in your organization or community.
60. What are your specific recommendations for filling these gaps/barriers?
61. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
62. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
REGIONAL HUMAN SERVICE CENTERS
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All Regional Centers
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Region I, Williston
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Region II, Minot
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Region III, Devils Lake
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Region IV, Grand Forks
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Region V, Fargo
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Region VI, Jamestown
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Region VII, Bismarck
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Region VIII, Dickinson
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY63. How can DHS best provide services to vulnerable people in rural areas of the state?
64. What approaches or services have you found most useful or helpful that you suggest be used more often?
SERVICES TO INDIVIDUALS WITH DISABILITIES: e.g., disability determination, early intervention, vision, independent living, client assistance programs, interagency program for assistive technology
65. Please identify the service gaps/barriers in your organization or community.
66. What are your specific recommendations for filling these gaps/barriers?
67. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
68. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
69. How can DHS best provide services to vulnerable people in rural areas of the state?
SERVICES TO INDIVIDUALS WITH DISABILITIES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY70. What approaches or services have you found most useful or helpful that you suggest be used more often?
SUBSTANCE ABUSE PREVENTION SERVICES: e.g., provides innovative, quality, and culturally appropriate substance abuse prevention infrastructure, strategies, and resources to the individuals and families of North Dakota
77. Please identify the service gaps/barriers in your organization or community.
78. What are your specific recommendations for filling these gaps/barriers?
79. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
80. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
81. How can DHS best provide services to vulnerable people in rural areas of the state?
SUBSTANCE ABUSE PREVENTION SERVICES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY82. What approaches or services have you found most useful or helpful that you suggest be used more often?
VOCATIONAL REHABILITATION SERVICES: e.g., diagnosis and evaluation; vocational counseling and planning; adaptive equipment; supported employment
83. Please identify the service gaps/barriers in your organization or community.
84. What are your specific recommendations for filling these gaps/barriers?
85. What are your specific suggestions for the organization and delivery of DHS services in your organization or community?
86. Please identify any consumer/clientdriven (personal) issues and what DHS can do to best meet consumer/client needs.
87. How can DHS best provide services to vulnerable people in rural areas of the state?
VOCATIONAL REHABILITATION SERVICES
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY88. What approaches or services have you found most useful or helpful that you suggest be used more often?
If you are an employee of DHS please rate the following question. Add up to three additonal items that are not listed.
92. What do employees of DHS need for the Department to have a qualified, effective, and efficient workforce?
EMPLOYMENT WITH DHS
Strongly agree AgreeNeither agree nor
disagreeDisagree Strongly Disagree
Consistency in classification and compensation across divisions
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Encourage knowledge transfer to avoid 'silos' of information and isolation among staff
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Expanded insurance options for health, dental, and/or vision
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Having the right person in the right job
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High quality guidance and assistance
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Lateral moves to better suit personalities, avoiding conflict on the job
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Monitor employee satisfaction
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More equitable compensation
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Provide training to reskill workforce to meet the demands of new technology
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Reduced workloads with reasonable expectations
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Senior management willing to consider telecommuting options
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Supervisors willing to allow their staff flexible schedules
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Increased consideration for promoting from within the Department
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DHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEYDHS STAKEHOLDER SURVEY93. What are some other ways the Department could insure a qualified, effective and efficient workforce?#1
