Session 12, April 19, 2011

Updates on last week’s class Effects of Diversity on Team Processes Diagnosis and Intervention in Teams Using the Ladder of Influence

Personal Attributes Functional Attributes

TYPE OF DIVERSITY

Personal Attributes Functional Attributes

Instructor

Communication to the

Entire Class

Class Member

2

Class Member

3

Class Member

4Class

Member 5

Class Member

6

Class Member

7

Class Member

8

Class Member

1

Supportive Behaviors Defensive Behaviors

Descriptive

Problem Orientation

Spontaneous

Equality

Provisionalism

Evaluation

Control

Neutrality

Superiority

Certainty

Phrases ideas tentatively and politely

Shows agreement and support for others

Confronts issues using direct and forceful

language

Contradicts and disagrees with others

Total number of communications

1 2 3 4 5 6 7 8 9

START-UP FACILITATEMEETING

WRAP-UP

Take action base on belief

Adopt beliefs

Draw conclusions

Make assumptions

Add meanings

Select data

Observable data and experience

Ladder of Inference