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Leading Professionals How to Lead Teams to Succeed
Shane Fracchia Kindly sponsored by
Opening & Sponsor Share
2
Blake Barrett Joe Zillotti
Keynote Presentation
3
Shane Fracchia
Leading Professional Teams Shane Fracchia Chief Operating Officer Calibre Consulting
AZURE SERVICES LTD
$124.2b (forbes.com 2015)
AZURE SERVICES LTD
ROI (Human Assets) =
Ready Willing Able What Why When
Competence x Engagement x Opportunity
CEO Success Formula (Scarlett Surveys)
Leading Professional Firms (Human Assets)
Employees
Leading Professional Firms (Human Assets)
Clients
» To Note: » Average Profit Margin of the Top 10 Law Firms (53.1%)
» Average Leverage has increased from 1.7 to 3.5 since 1985
Leading Professional Firms
Leading Professional Teams • Commoditisation
• Value Creation
• Importance of Values
• Alignment
Cost to Serve
Pri
ce In
dex
Life BeginsGlory Days
Price Drop Life Ends
III
III IV
Cycle of Commoditisation
Value Creation
Value Capture
Leading Professional Teams (Commoditisation)
Organisational Alignment
Strategy
SkillsStaff
Systems Structure
Style
Shared Values
Alignment Challenges
• Individual vs. Team
• Conformity vs. Individual Difference
• Performance vs. Cultural Fit
• Developing others in Real Time Performance Management
Difficult Conversations
Leading Professional Teams (Values/Culture)
Source: Solving the Strategy Delusion: Mobilizing People and Realizing Distinctive Strategies (Marc Stigter, Cary Cooper)
The Professional Wants? 1. Autonomy and minimal bureaucracy
2. Intellectually challenging environment
3. Absorbing and engaging work
4. That their opinion matters
5. Feel they “fit” in
6. Pay commensurate with status and results
Frans de Waal
Frans de Waal
The Professional Achilles Heel 1. Being driven to achieve the task
2. Failing to differentiate “urgent” from merely “important”
3. Having difficulty with delegating
4. Struggling with producer-to-supervisor transition
5. Obsessing about getting the job done at all costs
6. Avoiding difficult conversations
7. Craving feedback
8. Swinging from one mood to another
9. Comparing
10. Taking on ‘safe’ risks
11. Feeling guilty
Profile of Motivational Needs
Comfort Zone: Fear of Change
COMFORTZONE
LearningZone
FEAR
Terror sEdge
NewPerspectives
Leading Professionals
Leading Professionals
Circle of Influence
Things you
CANNOT
Change
Things you
CAN
Change
Leading Professionals
Time ?
or
Priority?
Leading Professionals
Time ?
or
Priority?
You can only say
NO,
when there is a bigger
YES
The 3 Big Anxieties • Purpose (What’s it all about?)
• Isolation (Why do I keep voting myself off the island?)
• Significance (Does anybody care about me?)
2013, Flying Without A Net (De Long)
The Anxiety Pit: The Challenge of Doing the Right Things Poorly
Leading Professionals
Maurice (Mo) Cheeks
Maurice (Mo) Cheeks
Motivational Drivers
Questions & Discussion
Next event - 16 June
28
David Hudson
Past National President of AIPM Vice President of IPMA
Enabling organisations and people to leverage defence expertise.