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About DICE
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Enterprise Software and Infrastructure Solutions
Shape the future of automation with DICE
We build better foundations for you and your customers, automating complicated
processes that distract from allowing you to structure your business to your liking.
Grow in the direction that best suits your demands.
Focus on managing your business while we take care of the rest.
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Leading the Industry
Automate your business Eliminate costly expenses Improve signal routing
Focus on efficiency with tailored
monitoring, phone, and task
management systems.
Avoid costly IT equipment and staff
with cloud hosting that covers
everything for your business.
Eliminate dropped signals with
specialized telecom services based on
signal quality.
Provide safety Engineer the future Trust our expertise
Provide the building blocks for
safer and more secure connections
between you and your customers.
Take your business to the next level
with products engineered with the
future in mind.
Rely on our enterprise solutions to
provide clean communications to you,
your clients, and your partners.
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Worldwide Protection
Years working in the
automation industry
States in which customers are being
served by our clients
Software solutions available to
almost any business
Our automation technology is available globally. From London to Tokyo,
we provide the tools to help you focus on growth and success while we
take care of the rest.
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Innovative Automation for Countless IndustriesEquip your call centers, salespeople, and technicians with the highest
performing automation software and telephony services on
the market.
Retailers can bolster their loss prevention efforts by equipping each of
their stores with in-house monitoring systems hosted entirely on our
cloud system, avoiding up-front fees and costly IT equipment.
Service businesses can keep track of their schedules, vehicles, and
customer data with our extensive automation systems. Qualification-
and location-based scheduling makes the most of each labor hour,
and our mobile applications reduce the need for costly return trips by
putting customer data at technician fingertips.
Sales and accounting teams no longer have to work between several
departments to manage contracts, proposals, and billing. Thanks to
integrated automation systems, prospect data can be consistent and
organized from the first interaction to the point-of-sale.
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“Ackerman has been successful because of DICE’s
success. By utilizing every part of DICE, we’re able to
work smarter, not harder.”
Jim Morton
IT Manager, Ackerman Security
“What’s very unique about DICE is the ability for
them to work with us. When we have a unique
application, I can go to DICE and they’ll come back
to us and say, ‘Okay, we’ll work with you. Let’s
build this.’”
Steve Coppola
President, Statewide Monitoring
“Working with DICE Corporation changed the way
our company does business. They allow us to delve
into the data we’re gathering when it comes to
how we deal with our customers, the markets we’re
trying to move into, and the way we can interact
with our customers to provide better service.”
Henry Knepp
Sales & Regional Manager, SOS Alarm
“The most valuable aspect of the partnership is the
way they listen. They listen to all of our suggestions,
all of our concerns. We’ll go back and forth. It’s not
just the one, single transaction. It’s a relationship.
That’s very valuable.”
Mike Ponte
Operations Manager, Statewide Monitoring
Customer Experiences Built with DICE
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Support in Any CircumstanceService from DICE
If your site goes down unexpectedly, your business needs a plan to switch
operations from one location to another and to remotely monitor signals from a
second facility. When catastrophe strikes, safely migrate your DICE software and
iPBX phone system operations to the infrastructure at our location with Disaster
Recovery insurance.
With millions of clients backed-up daily, you’re always covered. From hazardous
weather to damaged phone lines, our nightly data backup and 24/7 support is
here as a safeguard against the unknown.
Disaster Recovery
Access tiered support, 24/7Learn more with documentation
Contact us anytime, anywhere with our 24/7 after-hours
support procedures built on a foundation of dedicated
technicians and engineers.
Detailed instructions on software modules, add-ons,
and service tutorials are available in the
DICE Documentation library.
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Software
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Integrate easy automation for safer, more secure connections for your business
We design user-friendly, low-maintenance automation software to make
communication between your partners and customers convenient and clean.
Deliver countless programmable security and service modules that go beyond
customer expectations at unrivaled speeds with Matrix.
MADE: Matrix’s PlatformOur webservice with database access allows you to integrate almost any network-connected
device to Matrix, providing your partners and customers with better access to our software,
faster connections, and access to a wider range of services.
Report Manager: Review Your DataProvide detailed information to your company, dealers, and customers, with our flexible and
thorough reporting system. Reports can even be billed to customers and exported as PDF, CSV,
or text, and emailed on a schedule.
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Automate from your browser Communicate between machines
Work from the cloudAccess automation anywhere
Power your entire business on low resource,
browser-based automation software configurable to your
needs and available on multiple platforms.
Integrate any network-connected device to our system
using our open platform REST API.
Eliminate costly overhead expenses in infrastructure and
IT staff by hosting central station setups, software,
and integrated phone systems.
Take your services on the road with our mobile
applications designed to reduce labor hours and
improve customer service.
Matrix Made for Your Business
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Monitoring & Event ManagementEnhance efficiency, analyze data, and provide better customer service
Our uniquely configurable layout and workflow built into a sleek, browser-based
software gives your security an unparalleled advantage over the competitors. Integrate
almost any network-connected device with Matrix Monitoring using our open platform
APIs, including PERS and GPS devices. Analyze custom operator, customer, and phone
data with our reporting system.
We understand no two monitoring centers, businesses, or industries are the
same, which is why our software is built to meet your needs.
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Features & Highlights
Route calls with IVR Construct custom workflows Receive live updates
Monitoring on thin client software Add functionality Maintain operator accountability
Make the most of your labor hours
with IVR call routing, designed to
consolidate customer inquiries with
the pending alarm queue as part of
our iPBX integration.
Process alarms according to what’s
best for your team of operators with
the most configurable monitoring
software on the market.
View real time data on existing
and incoming signals, phone calls,
operator statuses, and account
history as it’s updated.
Enjoy the unique advantage of zero
software installation and easy updates
bundled in a user-friendly, browser-
based monitoring software.
Receive signals from almost any
device connected to the Internet with
our open platform API.
Continue to provide the highest
quality customer service with
integrated phone call and operator
action recording.
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Video MonitoringStreamline, standardize, and enhance with Matrix Universal Video (MUV)
Designed to simplify the video monitoring process, access Matrix Universal Video
(MUV) through a standard browser or the full MUV system. With MUV, operators can
perform a variety of tasks, including viewing live events as they happen. Plus, MUV
records operator screens, allowing you to provide accurate professional service.
MUV is also compatible with many of the leading IP camera and DVR
manufacturers, simplifying the integration process.
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Features & Highlights
Monitor real time events Standardize operator productivity Reduce software installed
Integrate with leading cameras and DVRs Record screens for reference
View standard live video, video
from tripped alarms, and video
carousel footage rolling from
multiple locations.
Ensure your operator procedures
remain standardized with a consistent
workstation platform that reduces
human error.
Our thin browser platform makes
access easy on any computer or
workstation. A full MUV software
package is also available.
Integration with a wide range of the industry’s leading IP
camera and DVR manufacturers is available with MUV.
Screens are automatically recorded, allowing users to view
footage for quality assurance purposes.
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CRM Communications GatewayMake security more accessible with instant notifications
Instead of operators communicating with customers directly, CRM Communications
Gateway connects without a telephone call. It automates engagement, improving
operator efficiency, end-user experience, and ease of account access. Each platform
can be custom-built, allowing the client to choose exactly what a customer can
view for any given situation, even processes like updating payment information, bill
payment, and appointment notifications.
We provide an effortless communications platform for more
accessible security.
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Engage customers
Deliver account notifications via text message, allowing
customers to respond to alarm signals and pay bills from
their smartphones.
Grow revenue
Increase RMR by providing customers a more convenient
way to update payment information and pay bills.
Enhance end-user experiences
Cater each action to your customer’s immediate needs with
a well-designed UI.
Improve operator efficiency
Automate communication to maintain operator availability
for higher priority signals.
Features & Highlights
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Sales ManagementSecure prospects, improve productivity, and close more deals
The sales process doesn’t have to slow down with quotes, proposals, and contracts
moving between departments. Matrix Sales was developed for ease of
use and accessibility. Sales reps can access their prospect data from anywhere.
Integrated document managers organize templates and records while contracts
become immediately available at the office as soon as they’re signed.
We provide a simpler CRM system for a more efficient sales process.
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Build custom quotes, proposals,
and contracts
Organize prospect
collection and data
Distribute and schedule
prospect appointments
Monitor sales statistics Plan follow -up tasks and to -do lists Integrate document managers
Maintain control over the sales
process with custom quote and
proposal building tools. Automatically
generate contracts based
on proposals.
Automate the data collection process
to keep prospect information
consistent from the rapid entry system
to billing and collections.
Schedule appointments automatically
for sales reps, providing them
with relevant customer data
for each prospect.
Sales reps can view their own work
while managers analyze the progress
of an entire department from
convenient individualized dashboards.
Customize checklists for sales
reps following-up with prospects to
maintain a consistent workflow from
prospect generation to
contract signing.
Integrated with document
management and storage systems
including Docusign, Laserfiche, and
Document Mountain.
Features & Highlights
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Service Management
Schedule tasks, manage tickets, and improve service efficiency
Matrix Service Management is a universal task management and scheduling system.
Our Hands-on Manager and Rapid Scheduler systems are fully integrable; allowing you
to assign tickets, manage service technicians with an interactive calendar and mapping
system, and access notes. Matrix Service is available anywhere your technicians need
to go with our web-based app, accessible on any smartphone or tablet.
Make productivity a little easier with Matrix Service Management.
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Features & Highlights
Plot scheduled routes Outline ticket tasks
Customize scheduling Retrieve exported data Travel and service
Map tickets and view routes for each appointment.
Street locations, turn-by-turn directions, and ticket
information is also viewable from the map.
Create tickets for any project you need to manage
or track. Assign tickets to departments and
individuals, and add notes as work is completed.
Schedule technicians with a
customizable calendar system that
can be filtered by time, date, and
ticket owner.
Access physical copies of your
information in an easy to download
spreadsheet CSV file.
Take Matrix Service anywhere. Our
web-based app runs on smartphones
and tablets through a browser,
requiring no downloads.
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Commercial PortalCollect data, visualize trends, and make educated business decisions
Organizing, viewing, and analyzing account data has never been easier than it
is now with Commercial Portal. Used as a tool for dealers and retail managers,
discovering patterns in subscriber and store account signal history has been
simplified with data sorted by specific variables viewed as graphs, charts, and tables.
Commercial Portal can be used to fine-tune individual accounts, reorder contacts
by manager and dealers, add temporary schedules, and disable subscriber accounts
from the same interface used to analyze data.
View aggregated data
Fulfill business demands and customer
service expectations with a powerful
data compiler.
Organize large-scale analytics
Discover patterns by sorting vast
quantities of signal history for multiple
accounts using graphical visualizations
and tables.
Manage multiple accounts
View high-level information for
many accounts or focus on a
single subscriber to make
account-wide edits.
Features & Highlights
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Residential PortalPrioritize accessibility, increase monthly revenue, and save resources
Operators no longer have to answer calls every time customers need information
on past payments, service requests, or updated call lists. Instead, your customers
are able to take care of their own accounts online using Residential Portal.
Residential Portal improves monthly revenue by providing easy to setup and edit
auto-pay services. Based on the options you make available, customers can request
service and upgrades, review account history, put accounts on test, and more.
Meet consumer demands
Bring convenience and accessibility
to those who need it most - families
and small business owners.
Shape customer experiences
Brand software according
to your company’s design
specifications and configure it to
your customers’ needs.
Conserve manpower
Free up operators by enabling your
customers to manage their accounts
as they see fit.
Features & Highlights
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Telephony
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iPBXCentralize your business telephone system
Simplify your business telephone system with iPBX. Fully integrated with our Matrix
software, iPBX enables your alarm center to process and manage all of your calls - no
matter the rate or load. iPBX features industry-leading tools like our advanced channel
banking system, auto dialing, PERS processing, and quality assurance archives.
Integrate Matrix iPBX functionality with your own PBX through our SIP device gateway.
Connect to anyone, anytime with iPBX.
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Features & Highlights
Integrate with Matrix Deliver signals precisely
Automate low priority signals Maintain service standards
iPBX is fully integrated with our Matrix software, providing
inbound and outbound call distribution and easy to use
tools such as call routing, Interactive Voice Response (IVR),
and reporting features.
Guarantee all calls are communicating accurately from
alarm panels or communications devices with our advanced
channel banking.
Handle low priority alarms,
notifications, and events with our
Interactive Voice Response (IVR)
automated operator system.
Search archives for specific calls,
perform quality checks, or use
recordings as training tools.
Access information you need
Screen pops allow users to easily view
important account information on
one screen.
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IPtelXStreamline reliable telecommunications for businesses of all sizes
IPtelX is a leading telecommunications provider specializing in clean communications
services for the alarm industry. We understand the issues our clients face and
provide personalized 24/7 service unmatched by our competitors. Our UL Listed and
redundant facilities are equipped with the latest technologies, allowing you to keep
your legacy alarm panels without investing in costly new technology.
With around the clock monitoring at our operations center and connection
to most major North American networks, IPtelX is one of the fastest-growing
telecommunications providers in the industry.
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Features & Highlights
Enhance your Matrix software Access quality network connections
Save legacy alarm panels Contact customer service 24/7
IPtelX was created by industry veterans to enhance the
alarm industry. Integrate your Matrix software through
IPtelX, creating a seamless system.
Avoid network inequalities with our superior crystal-clear
voice network. IPtelX provides telecommunications services
to all industries, specializing in delicate alarm signals.
No need to replace your current
system. IPtelX works with legacy
alarm panels, allowing you to save by
keeping your existing equipment.
Our customer support representatives
are available 24/7 with real solutions
unmatched by our competitors.
Depend on certified technology
We use innovative UL Listed
technology like cloud-based
redundancies and channel
banks designed to reduce VoIP
communications issues.
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Hosting
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Cloud HostingHost effortlessly with the industry’s first advanced cloud alarm center
The DICE cloud alarm center is designed to be a complete solution for any alarm
company, including all telecom lines, receivers, automation software, and modern
servers and technologies. Whether you are new to the alarm industry or are an
established business, our cloud alarm center is the best way to maximize your
potential without the large investment of owning and maintaining
your own equipment.
Be part of the cloud center revolution.
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Operate with minimal capital expense
Host on UL Listed technology
Receive 24/7 customer support
Operate your central station with minimal capital expense. We host everything
- eliminating start-up costs, new equipment, IT staff, and costly utility bills. Our
customers have reduced monthly expenses by up to 80%.
Our multiple state-of-the-art cloud alarm center locations are redundant,
UL Listed, and separated geographically.
Have confidence in the stability of DICE’s communications network. We can even
view and control legacy alarm panel signals. Plus, access live support 24/7 with
our experienced receiver and telephony experts.
Hosting Features & Highlights
