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Difficulties, benefits and visionof 2-1-1 research collaboration
Matthew W. KreuterKate Eddens
Jason Q. PurnellDebbie Pfeiffer
Health Communication Research LaboratoryWashington University in St. Louis
Session goal
Explore 2-1-1/research collaboration
• Interactive
• Your opinions matter
Why this topic?
• Researchers “discovering” 2-1-1
• Balancing service & research
• Protecting 2-1-1 interests
Structure of the session
• Audience response survey
• Discussion of results
• A sample project
• Tomorrow
Audience response survey
Using your Handset
• Questions & answers on screen
• Numbers on slide = numbers on handset
• When countdown clock appears, push button on handset to answer
• Please leave Handset on chair when session is over.
Practice questions
Should the toilet paper roll go over or under?
1.Over
1.Under
You are stranded on a desert island. Which would you most want with you?
1.Your favorite food
1.Your favorite music
1.Your favorite book
1.Your own pillow
REAL questions
Background information
Which best describes your I&R?
1.2-1-1
1.Aging / Disability
1.Blended Crisis
1.Comprehensive I&R (non 2-1-1)
1.Other specialized
Which best describes your role in your I&R?
1.President, VP, or CEO
1.Executive or program director
1.Call center manager
1.Information specialist
1.Resource specialist
1.Data manager or research analyst
1.Training coordinator–Other
Evaluation of standard services
How often does your I&R prepare a formal evaluation report in print or online form?
1.Every few years
1.Once a year
1.More than once a year
1.Not on a consistent schedule
1.Don’t know/not sure
How would you rate the process used to evaluate your I&R?
1.Outstanding
1.Excellent
1.Very Good
1.Good
1.Fair
1.Poor–Don’t know/not sure
Evaluation of special initiatives
Has your I&R ever conducted a special initiative?
1.Yes
1.No
1.Don’t know/not sure
Has your I&R ever conducted a special initiative focused on personal finance?
1.Yes
1.No
1.Don’t know/not sure
Has your I&R ever conducted a special initiative focused on health?
1.Yes
1.No
1.Don’t know/not sure
How often does your I&R formally evaluate its special initiatives?
1.Every time
2.Some of the time
3.Almost never
4.Never
5.Don’t know/not sure
6.Not applicable
How would you rate the process used by your I&R to evaluate special initiatives?
1.Outstanding
2.Excellent
3.Very Good
4.Good
5.Fair
6.Don’t know/not sure
7.Not applicable
Media campaigns
Has your I&R ever conducted a media campaign to promote awareness or use of services?
1.Yes
1.No
1.Don’t know/not sure
How often does your I&R formally evaluate the effects of its media campaigns?
1.Every time
2.Some of the time
3.Almost never
4.Never
5.Don’t know/not sure
6.Not applicable
Work with researchers: Experience & perceptions
Has your I&R ever worked with researchers?
1.Yes
1.No
1.Don’t know/not sure
How would you rate your past experience working with researchers?
1.Very positive
2.Somewhat positive
3.Somewhat negative
4.Very negative
5.Don’t know/not sure
6.Not applicable
What would be your greatest concern about working with researchers?
1.There would be additional strain on staff & resources
2.Researchers may have different priorities than ours
3.Our stakeholders may not value research
4.Our callers may not benefit from research
5.Assuring we can protect the privacy of our data
6.I have some other concern
7.I don’t have any concerns
What would be your next greatest concern about working with researchers?
1.There would be additional strain on staff & resources
2.Researchers may have different priorities than ours
3.Our stakeholders may not value research
4.Our callers may not benefit from research
5.Assuring we can protect the privacy of our data
6.I have some other concern
7.I don’t have any concerns
What would be the most important benefitof working with researchers?
1.Strong evaluation methods
2.Help analyzing data
3.Potential for improved services
4.Access to research funding
5.Learning about program effectiveness
6.Some other benefit
7.I see no benefits
What would be the next most important benefit of working with researchers?
1.Strong evaluation methods
2.Help analyzing data
3.Potential for improved services
4.Access to research funding
5.Learning about program effectiveness
6.Some other benefit
7.I see no benefits
How interested would you be in forming a research partnership involving your I&R?
1.Extremely interested
2.Very interested
3.Somewhat interested
4.Not at all interested
Which best describes how valuable your responses are?
Thank you!
Please leave the Handseton your chair when session is over.
Building a 2-1-1 research consortium
Can research…
• …advance 2-1-1’s mission?
• …enhance 2-1-1’s services?
• …help secure 2-1-1 funding?
Building a 2-1-1 research consortium
Can 2-1-1…
• …build a knowledge base?
• …monitor population needs?
• …expand its scope of helping services?
Cancer risks in 2-1-1 callers in Missouri, North Carolina, Texas, and
WashingtonPresented at the Alliance of Information &
Referral Systems ConferenceRochester, NYMay 25, 2010
Jason Q. Purnell, PhD, MPH
Cancer Prevention & Control Research Network (CPCRN)
King County 2-1-1
United Way 2-1-1 Missouri
North Carolina 2-1-1
United Way 2-1-1 Houston
Study goals
1. To estimate the unmet cancer control needs of 2-1-1 callers
2. To compare findings from 2-1-1 to state and national rates
3. To demonstrate the feasibility of partnering with 2-1-1 systems for research
Risk Assessment• Six areas of cancer risk:
• Breast cancer screening (mammography)• Colorectal cancer screening (colonoscopy)• Cervical cancer screening (Pap test)• Human papillomavirus (HPV) vaccination• Smoking • Smoke-free homes and cars
• Provided appropriate cancer control referrals
Next steps
• Journal article reporting results• Ongoing studies integrating cancer referrals
into 2-1-1 systems• Exploring additional research collaborations
through work of consortium
Acknowledgments• Collaborators
• Katherine Eddens, Washington University• Peggy Hannon, University of Washington• Maria Fernandez, University of Texas• Matthew Kreuter, Washington University• Kurt Ribisl, University of North Carolina• Susan Gemmel, King County Crisis Clinic• Debbie Fagin, United Way 2-1-1 Missouri• Marti Morris, North Carolina 2-1-1
• 2-1-1 systems• King County 2-1-1• North Carolina 2-1-1, Centralized Call Center• United Way 2-1-1 Houston• United Way 2-1-1 Missouri
• Staff support• Debbie Pfeiffer, Bindu Kalesan, Susie Rath, Andrea Spray
• CDC