Date post: | 02-Jul-2015 |
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INDUSTRY EXPERTS RARELY DISRUPT THEIR OWN BUSINESS
BUILDING BUSINESS VALUE
THE UNCERTAIN WORLD
Do you understand the threats and opportunities that digital represents to your organisation?
More than one third (37%) of leaders believe their organisation
will be unable to keep up with technology and they will lose
their competitive edge.
Many companies wait until their backs are against the
wall before they start rethinking their
business models
Changed Executive Mindsets
The megaphone is now with the customers Mark Norman, President Zipcar
56% say digital engagement of customers is at least a top-ten company priority
Think 360 - an intentional effort to articulate and strengthen a deliberate customer experience at every touch point
Many customers are more technology savvy than the people trying
to sell to them
Customers move quicker than
business
BUYER BEHAVIOUR HAS CHANGED
85% of users say social networks help them decide what to purchaseIBM Generation C Study
Whether we're shopping for corn flakes, concert tickets or a honeymoon in Paris, the Internet has changed how we decide what to buy. Google calls this online decision-making moment the Zero Moment of Truth (ZMOT)
The workforce of the future will
be a swarm not a silo
Kim Stevenson CIO Intel
Finding the experts
in your company
is hard Kim Stevenson CIO Intel
Is HR stepping up to address the
problem of the 'digital' generation
gap? Increasing number of “digital natives” — your young current and future customers and employees — who expect a brilliant digital experience in all of their interactions with you
Employees often have
better digital solutions at home
than they do at work
Employees regard constant connection to the outside world
as an essential
There’s a perception
that older people are technophobic,
and older managers don’t want to deal
with technologic change
Regular employees are more trustworthy
than CEOs
Digital is part technology, part content strategy, part marketing art — and science - people need a mix.
65% say they expect these trends will increase their companies’ operating income over the next three years
Every business is going to become a digital business.
We become a nation of digitally confident businesses with a digitally literate workforce
Anytime Anywhere Availability
BIG DATA
Social technology can increase efficiency by as much as 25%
57% say their companies are up to one-quarter of the way toward realising their end-state visions for their digital programs
IBM has found that organisations that use
analytics for competitive
advantage are 2.2 times more likely to
substantially outperform peers.
Businesses must believe that learning is part of innovation and innovation as such, must become part of the culture.
Do you have a 'Digital First Mindset?' Are you putting digital at the heart of your business?
Work Hard Think Hard
Firms increasingly need cross silo capabilities to achieve their
digital objectives
Vertical Silos v Cross Functional
Teams
Leaders should embrace transparency, open communication and listening and be willing to be challenged from all directions
We have not seen any transformations that happen bottom up,” said George Westerman. “
They’re all being driven top down.”
People who are comfortable with
uncertainty and can act with agility
Virtually none of the organisations started off with the idea of changing in the exact way they have done
The volume, variety, and velocity of data is soaring, creating
an entirely new landscape across
industries
There is an increasing divide
between the performance of companies and
individuals, driven by their ability to tap
big data effectively.
Big Data is a wonderful thing for firms with the right data pools, and the brains to know what
to do with it.
When a millennial is using her smartphone in a meeting, she may be multitasking, rather than disengaged or rude
So management’s primary task is to help 'the lunatics' run it right by networking
the organisation
Customer Advocates
CUSTOMER ADVOCATES
COMMITTED PEOPLE
DIGITALISED BUSINESS
CHANGED EXECUTIVE MINDSETS
Committed People
Digitalised Business
Companies must learn that they cannot gain advantage by sitting on cash cows.
Serious decision making starts when the rules run out Larken 2002
The notion of B2B and B2C is fading fast - businesses want to go direct to their customers
The future of business is a blank canvas
Technology cycles are moving quicker
37%
DIGITAL BUSINESS REVOLUTION
56% 85%
PROCESS
25%
57%
65%
c h r i s f a r r a n c e . t e l