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Digital Business Revolution

Date post: 02-Jul-2015
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In this Digital Era, Businesses need to pay closer attention to their customers, staff and systems. It's a New Game with New Rules and to be successful Changed Executive Mindsets are needed.
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INDUSTRY EXPERTS RARELY DISRUPT THEIR OWN BUSINESS BUILDING BUSINESS VALUE THE UNCERTAIN WORLD Do you understand the threats and opportunities that digital represents to your organisation? More than one third (37%) of leaders believe their organisation will be unable to keep up with technology and they will lose their competitive edge. Many companies wait until their backs are against the wall before they start rethinking their business models Changed Executive Mindsets The megaphone is now with the customers Mark Norman, President Zipcar 56% say digital engagement of customers is at least a top-ten company priority Think 360 - an intentional effort to articulate and strengthen a deliberate customer experience at every touch point Many customers are more technology savvy than the people trying to sell to them Customers move quicker than business BUYER BEHAVIOUR HAS CHANGED 85% of users say social networks help them decide what to purchase IBM Generation C Study Whether we're shopping for corn flakes, concert tickets or a honeymoon in Paris, the Internet has changed how we decide what to buy. Google calls this online decision-making moment the Zero Moment of Truth (ZMOT) The workforce of the future will be a swarm not a silo Kim Stevenson CIO Intel Finding the experts in your company is hard Kim Stevenson CIO Intel Is HR stepping up to address the problem of the 'digital' generation gap? Increasing number of “digital natives” — your young current and future customers and employees — who expect a brilliant digital experience in all of their interactions with you Employees often have better digital solutions at home than they do at work Employees regard constant connection to the outside world as an essential There’s a perception that older people are technophobic, and older managers don’t want to deal with technologic change Regular employees are more trustworthy than CEOs Digital is part technology, part content strategy, part marketing art — and science - people need a mix. 65% say they expect these trends will increase their companies’ operating income over the next three years Every business is going to become a digital business. We become a nation of digitally confident businesses with a digitally literate workforce Anytime Anywhere Availability BIG DATA Social technology can increase efficiency by as much as 25% 57% say their companies are up to one-quarter of the way toward realising their end-state visions for their digital programs IBM has found that organisations that use analytics for competitive advantage are 2.2 times more likely to substantially outperform peers. Businesses must believe that learning is part of innovation and innovation as such, must become part of the culture. Do you have a 'Digital First Mindset?' Are you putting digital at the heart of your business? Work Hard Think Hard Firms increasingly need cross silo capabilities to achieve their digital objectives Vertical Silos v Cross Functional Teams Leaders should embrace transparency, open communication and listening and be willing to be challenged from all directions We have not seen any transformations that happen bottom up,” said George Westerman. “ They’re all being driven top down.” People who are comfortable with uncertainty and can act with agility Virtually none of the organisations started off with the idea of changing in the exact way they have done The volume, variety, and velocity of data is soaring, creating an entirely new landscape across industries There is an increasing divide between the performance of companies and individuals, driven by their ability to tap big data effectively. Big Data is a wonderful thing for firms with the right data pools, and the brains to know what to do with it. When a millennial is using her smartphone in a meeting, she may be multitasking, rather than disengaged or rude So management’s primary task is to help 'the lunatics' run it right by networking the organisation Customer Advocates CUSTOMER ADVOCATES COMMITTED PEOPLE DIGITALISED BUSINESS CHANGED EXECUTIVE MINDSETS Committed People Digitalised Business Companies must learn that they cannot gain advantage by sitting on cash cows. Serious decision making starts when the rules run out Larken 2002 The notion of B2B and B2C is fading fast - businesses want to go direct to their customers The future of business is a blank canvas Technology cycles are moving quicker 37% DIGITAL BUSINESS REVOLUTION 56% 85% PROCESS 25% 57% 65% chrisfarrance.tel
Transcript
Page 1: Digital Business Revolution

INDUSTRY EXPERTS RARELY DISRUPT THEIR OWN BUSINESS

BUILDING BUSINESS VALUE

THE UNCERTAIN WORLD

Do you understand the threats and opportunities that digital represents to your organisation?

More than one third (37%) of leaders believe their organisation

will be unable to keep up with technology and they will lose

their competitive edge.

Many companies wait until their backs are against the

wall before they start rethinking their

business models

Changed Executive Mindsets

The megaphone is now with the customers Mark Norman, President Zipcar

56% say digital engagement of customers is at least a top-ten company priority

Think 360 - an intentional effort to articulate and strengthen a deliberate customer experience at every touch point

Many customers are more technology savvy than the people trying

to sell to them

Customers move quicker than

business

BUYER BEHAVIOUR HAS CHANGED

85% of users say social networks help them decide what to purchaseIBM Generation C Study

Whether we're shopping for corn flakes, concert tickets or a honeymoon in Paris, the Internet has changed how we decide what to buy. Google calls this online decision-making moment the Zero Moment of Truth (ZMOT)

The workforce of the future will

be a swarm not a silo

Kim Stevenson CIO Intel

Finding the experts

in your company

is hard Kim Stevenson CIO Intel

Is HR stepping up to address the

problem of the 'digital' generation

gap? Increasing number of “digital natives” — your young current and future customers and employees — who expect a brilliant digital experience in all of their interactions with you

Employees often have

better digital solutions at home

than they do at work

Employees regard constant connection to the outside world

as an essential

There’s a perception

that older people are technophobic,

and older managers don’t want to deal

with technologic change

Regular employees are more trustworthy

than CEOs

Digital is part technology, part content strategy, part marketing art — and science - people need a mix.

65% say they expect these trends will increase their companies’ operating income over the next three years

Every business is going to become a digital business.

We become a nation of digitally confident businesses with a digitally literate workforce

Anytime Anywhere Availability

BIG DATA

Social technology can increase efficiency by as much as 25%

57% say their companies are up to one-quarter of the way toward realising their end-state visions for their digital programs

IBM has found that organisations that use

analytics for competitive

advantage are 2.2 times more likely to

substantially outperform peers.

Businesses must believe that learning is part of innovation and innovation as such, must become part of the culture.

Do you have a 'Digital First Mindset?' Are you putting digital at the heart of your business?

Work Hard Think Hard

Firms increasingly need cross silo capabilities to achieve their

digital objectives

Vertical Silos v Cross Functional

Teams

Leaders should embrace transparency, open communication and listening and be willing to be challenged from all directions

We have not seen any transformations that happen bottom up,” said George Westerman. “

They’re all being driven top down.”

People who are comfortable with

uncertainty and can act with agility

Virtually none of the organisations started off with the idea of changing in the exact way they have done

The volume, variety, and velocity of data is soaring, creating

an entirely new landscape across

industries

There is an increasing divide

between the performance of companies and

individuals, driven by their ability to tap

big data effectively.

Big Data is a wonderful thing for firms with the right data pools, and the brains to know what

to do with it.

When a millennial is using her smartphone in a meeting, she may be multitasking, rather than disengaged or rude

So management’s primary task is to help 'the lunatics' run it right by networking

the organisation

Customer Advocates

CUSTOMER ADVOCATES

COMMITTED PEOPLE

DIGITALISED BUSINESS

CHANGED EXECUTIVE MINDSETS

Committed People

Digitalised Business

Companies must learn that they cannot gain advantage by sitting on cash cows.

Serious decision making starts when the rules run out Larken 2002

The notion of B2B and B2C is fading fast - businesses want to go direct to their customers

The future of business is a blank canvas

Technology cycles are moving quicker

37%

DIGITAL BUSINESS REVOLUTION

56% 85%

PROCESS

25%

57%

65%

c h r i s f a r r a n c e . t e l

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