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The Impact of the Digital Revolution on the Business Environment

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Moderator

Erik AsgeirssonPresident, CEO, CPA.com, Inc.@ErikAsgeirsson

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Copyright © 2013 American Institute of CPAs. All rights reserved.

Nicholas Carr, Pulitzer Prize nominee and author of The Big Switch

Tom Bachmann, Master Leadership Trainer, Paychex

Panelists

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Digital CPA Webcast Series – Building a community of digital CPAs who embrace change and the transformational effects of technology on today’s practice

February 12th (on-demand)

• Capitalizing on Tax Season

• SSARS Exposure Draft

June 3rd (on-demand)

• Trends & Strategies for Today’s digital CPA

• Social Media

September 18th

• Technology changing business & society

• Leading virtual work teams

Access archives at DigitalCPA.com

How are you working?

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The Impact of the Digital Revolution on the Business Environment

The revolution in computing and how it’s reshaping business & society – Nicholas Carr

Strategies for leading virtual work teams and the changing workplace dynamics – Tom Bachmann

The Big SwitchNicholas Carr

Big Switch 1.0

In-house DC generator(1900)

Utility AC grid(1920)

Big Switch 2.0

In-house data center(2000)

Cloud grid(2020)

A Classic Disruption

Performance demanded at high end of market

Performance demanded at low end of market

Sustaining Technology

Disruptive Technology

Time

Performanc

e

Source: Clayton Christensen.

[ Overcoming Barriers ][ Empowering the User >

Disruption Stage 2: Empowering Customers

Disruption Stage 2: Empowering Customers

Cloud gridas platform

Heterogeneous apps and

appliances

Big DataInternet of Things Robotics

“Automation Cloud”

Rethinking Business

‣Changing markets

‣Changing competition

‣Changing roles and skills

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Copyright © 2013 American Institute of CPAs. All rights reserved.

Questions?

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Tom Bachmann, Master Leadership Trainer

Paychex, Inc.

Leading Virtual Work Teams

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Leading Virtual Work Teams

In the next 20 minutes, let’s…

• Discuss leadership tools necessary to thrive and succeed in a virtual environment

• Introduce some tech tools you’ll need to stay connected with your people

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But first, a question:“What are some concerns when moving to a virtual

work team?”

And now a second question:“What are the 3 tenets of Real Estate?”

• Location• Location

• LocationCorrect!

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So, then, what are the 3 tenets of Leadership?

• Communication• Communication

• Communication

Nice!

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Leading Virtual Work Teams

How big is your shadow?

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Leading Virtual Work Teams

Alex, and the language of Virtual Leadership

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Leading Virtual Work Teams

The HQ Stigma

“HQ has no clue.”

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You first have to change your paradigm:

Move work to the workers,

not workers to the work.

So how do you lead a successful virtual team?

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In-House Leadership

Clear expectations

Frequent interaction

Positive engagement

Effective communication

Trust and accountability

Virtual Leadership

More clear expectations

More frequent interaction

More positive engagement

More effective

communication

Same

But how?

Leading a Virtual Work Team

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Winning Leadership BehaviorsHow about a Top 10 List?

1. Assign meaningful projects

2. Team building events and social activities

3. Trust first. Assume positive intent

4. Coach behavior, measure results

5. Use a participatory management style

6. Be crystal clear about your expectations

7. Establish personal contact and rapport early

8. Face to face visits whenever possible

9. Encourage appreciative and constructive feedback

10.Communicate, communicate, communicate!

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Leading Virtual Work Teams

Dr. Albert Mehrabian and you.

When you talk face to face with someone, your tone and body language make up 93% of your message.

But what happens when you are on the phone, not face to face?

Body Language: 55% to 0%Words: 7% to 13%Energy/Tone: 38% to 87%

F2F Phone

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• Email• Lync – IM & screen sharing

• Campfire – group chats

• 1:1 phone call• Single number reach• Conference calling• Google docs• Basecamp – tasks, calendars, files

• Dropbox – file sharing, photos

• Sharepoint – MS’s basecamp

• OneDrive – MS’s google docs

• Jing – screen shots and short videos

• CloudConnect - virtual desktop

Web Conferencing Options• Skype• WebEx• GoToMeeting• On24• AnyMeeting• Fuze• Google hangouts• Join.me• MeetingBurner• Zoom• Yugma• Lifesize

Tech Tools in a Virtual EnvironmentLook what’s happened in the last 10 years…

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Leading Virtual Work Teams

Who’s got a question?

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Resources

Available Resources

“Roadmap to Profitability…” Workshop• Atlanta, GA ; October 22-23, 2014

CPA.com Blogs• www.cpa.com

White Papers• “Harness the Power of the Cloud” by Geoffrey Moore

Case Studies on Key Verticals• Not for Profits, Franchises, etc.

Interviews with Thought Leaders• www.YouTube.com/user/CPA2BizVideo

@CPAcom #DigitalCPA

Visit DigitalCPA.com

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