A complete platform for self-service digital engagement Synthetix Self-Service Cloud is a web portal providing answers to your customers' questions 24/7, using an AI- powered, super-accurate knowledge-base to reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support. Agent-assisted customer service channels for your contact centre Empower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and measurable agent efficiency gains. Self-Service Pro-actively offer your customers a comprehensive searchable knowledge-base powered by Natural Language Understanding and deflect up to 50% before they turn into an email or call. Virtual Agent Answer questions and engage your customers in automated conversations through a AI-powered chatbot featuring CRM and Live Chat integration. Bots are powerful conversational marketing tools which connects your business with the best leads in real-time. Visual IVR Reduce inbound email volumes by up to 50% with intelligent deflection from your contact form to a knowledge-base or live chat, collecting exactly the information your agents need for first contact resolution. Live Chat Dramatically improve agent producitivty and enhance service levels with our fully featured, GDPR-compliant live chat, featuring an AI-powered knowledge-base that suggests responses in real-time. Agent Knowledge Give your agents access to a knowledge-base of answers, articles and media, accessed instantly through powerful, intuitive natural-language AI search. With single sign-on support for easy roll out. Callback Schedule telephone callbacks with your customers through web forms, Visual IVR, Virtual Agent or Live Chat. Synthetix manages availability, scheduling, reporting, feedback and CRM integration. Digital Customer Engagement with the power of AI. Synthetix makes online customer experiences intelligent, integrated and personal.
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A complete platform for self-service digital engagementSynthetix Self-Service Cloud is a web portal providing answers to your customers' questions 24/7, using an AI-
powered, super-accurate knowledge-base to reduce inbound emails and calls, optimising agent productivity and providing a cost-effective way to automate customer service, sales and support.
Agent-assisted customer service channels for your contact centreEmpower your agents to deliver excellent customer experiences with Synthetix Contact Cloud, a complete agent
desktop for multi-channel, agent-assisted customer service and support. Augmented by powerful built-in AI which proactively suggests customer responses, you'll see reduced training times, increased customer satisfaction and
measurable agent efficiency gains.
Self-Service
Pro-actively offer your customers a comprehensive searchable
knowledge-base powered by Natural Language Understanding and deflect up to 50% before they
turn into an email or call.
Virtual Agent
Answer questions and engage your customers in automated
conversations through a AI-powered chatbot featuring CRM and Live Chat
integration. Bots are powerful conversational marketing tools which connects your business with the best
leads in real-time.
Visual IVR
Reduce inbound email volumes by up to 50% with intelligent deflection
from your contact form to a knowledge-base or live chat,
collecting exactly the information your agents need for first contact
resolution.
Live Chat
Dramatically improve agent producitivty and enhance service
levels with our fully featured, GDPR-compliant live chat, featuring an AI-powered knowledge-base that
suggests responses in real-time.
Agent Knowledge
Give your agents access to a knowledge-base of answers, articles
and media, accessed instantly through powerful, intuitive
natural-language AI search. With single sign-on support for
easy roll out.
Callback
Schedule telephone callbacks with your customers through web forms, Visual IVR, Virtual Agent or Live Chat.
Synthetix makes online customer experiences intelligent, integrated and personal.
www.synthetix.com
What makes us different?
Synthetix are pioneers of Virtual Agent technology. An innovator in online customer service, Synthetix was the first to launch integrated technologies such as AI-powered suggestions within chat. With a strong pulse on the future of constantly adapting customer behaviour, we constantly improve our cutting edge multi-channel online customer service solutions to quickly respond to customer needs.
Innovation
There's no substitute for it. Synthetix has been deploying class-leading multi-channel online customer service solutions for our clients since 2001. Our proven record of innovation and 99.95% uptime means you can keep increasing efficiencies across the board without worrying about scalability.
Experience
Synthetix is the only online customer service vendor to have been awarded both ISO 9001:2015 (Quality Management Systems) and ISO 27001:2013 (Information Security Management Systems). We also comply with GDPR regulations. Our accreditation to these international standards demonstrates our dedication to quality and to keeping your data safe.
Trust
The effectiveness, efficiency and customer satisfaction results from our customers speak volumes. Our unique 'knowledge everywhere' philosophy maximises the value of your knowledge-base investment to engage, respond, and delight your customers. Seamless integration into multiple channels delivers great ROI, utilising, and re-purposing your knowledge assets more efficiently than single self-service software.
Value for money
We're fanatical about supporting customers. Unlike suppliers that just send you an annual bill, team Synthetix will work with you throughout the year to understand your business and optimise your online customer service delivery. We are committed to helping you select the perfect combination of our software suite to achieve your customer service goals.
Service
Most web self-service promises to reduce customer service costs, but Synthetix is proven to create new sales, too. With escalation to live chat and goal-driven Virtual Agents, Synthetix will up-sell and cross-sell your products and services.
Revenue Generation
We pride ourselves on our dedication to delivering quality in everything we do. Also known as Occam's Razor. Simplicity runs through Synthetix like DNA. We don't burden our software with features no one needs - we concentrate on building robust solutions that our clients love, so you won't pay for functionality you don’t want.
Keep it simple
There's no question that real growth comes from driving down costs and increasing sales. Synthetix provides flexible pricing options. From enterprises to SMBs, we have a price plan suited to your unique needs. We also love sharing our knowledge with you, offering several ways to engage with our large network of customers and partners to help you deliver exceptional customer support.
