+ All Categories
Home > Documents > Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital...

Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital...

Date post: 12-Oct-2020
Category:
Upload: others
View: 1 times
Download: 0 times
Share this document with a friend
24
Digital disruptors and digital connectors in project management Project management research Karen Thompson
Transcript
Page 1: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Digital disruptors and digital connectors

in project management

Project management research

Karen Thompson

Page 2: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

In this presentation …..

• A puzzle

– project management

– social media

• Practitioner research

• Findings

– and a retrospective

• Conclusions

– and recommendations for practice

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 3: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Project

Management

Social Media

Research at the intersection of project management and social media

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 4: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

A match made in heaven, or a waste of time?

Social media are disrupting business and society, so …. what about project management?

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 5: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Project management (traditional view)

Requirements Outputs/outcomes

• Planning -> action • Objective monitoring & control • Change managed (resisted?) • Project becomes disconnected

from environment

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 6: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Social media

In this presentation

Conclusions A puzzle Practitioner research Findings

The socio-technical systems that employ mobile and web-based technologies to provide space for social interaction, communication and collaboration

Social network Shared workspace Wiki Instant messenger

Blog Micro blog Video & image sharing Online meetings

Adapted from Zhao et al (2013)

Page 7: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

In this presentation

Conclusions A puzzle Practitioner research Findings

The research

• Practitioner based, bottom-up • Focus on next generation of project managers

minimal organisational constraints disposed to use social media

• Series of interviews with teams & individuals business consultancy projects range of disciplines alumni 2-3 years

• Validated with professional PMs • 36 participants

Page 8: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context Efficiency

Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Distraction Fear of overload Risk of info loss

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 9: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context Efficiency

Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Distraction Fear of overload Risk of info loss

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 10: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context Efficiency

Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Distraction Fear of overload Risk of info loss

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 11: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

SECI model of knowledge transformation

Internalisation

Socialization Externalization

Combination

In this presentation

Conclusions A puzzle Practitioner research Findings

(Nonaka & Konno 1998)

Page 12: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Knowledge in project management

Internalisation

Socialization Externalization

Combination

(Reich & Wee 2007)

Project management (traditional view)

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 13: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Project knowledge with social media

Internalisation

Socialization Externalization

Combination

In this presentation

Conclusions A puzzle Practitioner research Findings

Support for & conducting meetings Informal information sharing Requesting & providing feedback Reminders, requests & prompts Keeping in contact Discussions Solving problems Brainstorming

Assigning tasks Checking/reporting work progress

Decision making Project log

Managing changes Solving problems

Brainstorming Capturing lessons learnt

Horizon scanning Gathering external information Accessing external experts Checking/reporting work progress Solving problems Brainstorming Capturing lessons learnt

Recording task allocation Organising meetings

Storing & sharing files Sharing work

Distributing project information externally

Page 14: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context Efficiency

Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Distraction Fear of overload Risk of info loss

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 15: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context Efficiency

Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Distraction Fear of overload Risk of info loss

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 16: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Project as an action process

Change Vision Action

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 17: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Change Vision Learning &

Action

In this presentation

Conclusions A puzzle Practitioner research Findings

Interpretation (Data given meaning)

Scanning (Data collection)

Project as a learning process (Turner 2014, Daft & Weick 1984)

Page 18: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Efficiency Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Distraction Fear of overload Risk of info loss

Page 19: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Social media in project management

A match made in heaven, or a waste of time?

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 20: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Efficiency Quality Information management Flexibility Transparency Creativity Emotional impacts - Connection - Motivation - Enjoyment - Focus - Trust

Engaging team members Keeping in contact

Informal information sharing Requesting/providing feedback Reminders, requests & prompts

Sharing ideas/discussion Problem solving

Overview

Technological characteristics

Team characteristics

Task characteristics

Organisational context

Horizon scanning

Sharing vision

Accessing experts

Lessons learnt

Collaborating Sharing work

Document sharing & storage

Managing Assigning tasks Reporting status Decision making Project log Managing change

Technology types • Social network • Shared workspace • Instant messenger • Micro blogs • Videos & images • Online meeting

In this presentation

Conclusions A puzzle Practitioner research Findings

Distraction Fear of overload Risk of info loss

Page 21: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Recommendations for practice

In this presentation

Conclusions A puzzle Practitioner research Findings

Use social media in project management to …

Support disruption • Share ideas and new knowledge • Request and provide feedback • Capture learning • Surface concerns and solve problems • Communicate across project boundary

Make connections • Connect team members to project • Connect problems to solutions • Project to external environment

Page 22: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Zone of Participation

engagement in learning & action

Zone of Connection

Zone of Awareness

Project communication

In this presentation

Conclusions A puzzle Practitioner research Findings

Page 23: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

References and further reading Association for Project Management 2014. APM web briefing - Social media in project management, is it a waste of time? Available online: https://www.apm.org.uk/sites/default/files/APM%20web%20briefing%20-%20Social%20media%20in%20project%20management,%20is%20it%20a%20waste%20of%20time_0.pdf [last accessed 22 June 2016] Daft, R.L. and Weick, K.E. 1984. Towards a Model of Organizations as Interpretation Systems. Academy of Management Review, Vol 9, No. 2. 284-295 Gimpel, H., Floesser, P., Caton, S. and Schaefer, J. 2014. Social Collaboration in Project Work: An Exploratory Analysis of Benefits and Technologies. Social Science Research Network. Available online: http://papers.ssrn.com/sol3/papers.cfm?abstract_id=2418447 [last accessed 22 June 2016] Harrin, E. 2010. Social Media for Project Managers. Pennsylvania:PMI Nonaka, I. and Konno, N. 1998. The concept of “Ba”: Building a foundation for knowledge creation. California Management Review 40(3) 40-54 Reich, B.H. and Wee, S.Y. 2006. Searching for knowledge in the PMBOK® Guide. Project Management Journal 37(2) 11-26 Turner, J.R. 2014 Gower Handbook of Project Management 5th ed. Gower e-book Zhao, Y., Tang, J. and Zhu, Q. 2013. Conceptualizing perceived affordances in social media interaction design. Journal of Information Management. 65(3) 289-302

Page 24: Digital disruptors and digital connectors in project ...eprints.bournemouth.ac.uk/24861/1/Digital tech in PM 29-6-16.pdf · Digital disruptors and digital connectors in project management

Digital disruptors and digital connectors

in project management

Karen Thompson Faculty of Management

Bournemouth University

[email protected]


Recommended