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Digital DNA & Digital Augmentation

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image by liber on flickr.com DIGITAL DNA & DIGITAL AUGMENTATION how technology and new economic forces are changing business
Transcript
Page 1: Digital DNA & Digital Augmentation

image by liber on flickr.com

DIGITAL DNA& DIGITAL

AUGMENTATIONhow technology and new economic

forces are changing business

Page 2: Digital DNA & Digital Augmentation

It is fueled by technology

image by rutty on flickr.com

Page 3: Digital DNA & Digital Augmentation

It is fueled by technology

change is fueled by

image by rutty on flickr.com

and to see the a

is often difficult

Page 4: Digital DNA & Digital Augmentation

Cha

nge

Time

Political Change

Business Change

Social Change

Technology Change

Page 5: Digital DNA & Digital Augmentation
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A R E YO U R E A DY ?

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A R E YO U R E A DY ?

Page 8: Digital DNA & Digital Augmentation

image by joel on flickr.com

Page 9: Digital DNA & Digital Augmentation

Pre 1990:

People are not connected

1990:

Connecting People to Information

2000:

Connecting People to People

2010:

Everything is connected

image by joel on flickr.com

Page 10: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

Page 11: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

Page 12: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

Page 13: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

new business models

Page 14: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

new business models

new competitive advantages

Page 15: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

new business models

new competitive advantages

new brand development

Page 16: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

new business models

new competitive advantages

new brand development

new competitors

Page 17: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

what does this mean?

new products

new business models

new competitive advantages

new brand development

new competitors

new markets

Page 18: Digital DNA & Digital Augmentation

image by chewie2008 on flickr.com

do not focus on the digital as a technology - focus on the opportunities and effects

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image by yushimoto_02 on flickr.com

Page 20: Digital DNA & Digital Augmentation

image by yushimoto_02 on flickr.com

DIGITAL DNA

Page 21: Digital DNA & Digital Augmentation

image by yushimoto_02 on flickr.com

digitalization

democratization

globalization

socialization

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image by julian- on flickr.com

Page 23: Digital DNA & Digital Augmentation

image by julian- on flickr.com

DIGITALIZATION

Page 24: Digital DNA & Digital Augmentation

1970 1975 1980 1985 1990 1995 2000 2005 2010

CPU

Spe

ed

Clock Speed Transistor Count

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$ 1

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$ 1 $ 0.1

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$ 1 $ 0.1 $ 0.0001

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$ 1 $ 0.1 $ 0.0001 - $ ?

0

Production Cost

Page 29: Digital DNA & Digital Augmentation

image by losciale.com

the size of a firm is based on transaction and collaboration costs

Page 30: Digital DNA & Digital Augmentation

image by losciale.com

the size of a firm is based on transaction and collaboration costs

average size is down 80%

Page 31: Digital DNA & Digital Augmentation

we will see a new generation of digital effecting our everyday lives

Page 32: Digital DNA & Digital Augmentation
Page 33: Digital DNA & Digital Augmentation

GLOBALIZATION

Page 34: Digital DNA & Digital Augmentation

Dol

lars

Number of Connected Devices

Cost

Value

Page 35: Digital DNA & Digital Augmentation

if we only had one country...

what laws would we have?which language would we speak?what currency would we use?

Page 36: Digital DNA & Digital Augmentation

question:

is geography the best platform to build a country on?

Page 37: Digital DNA & Digital Augmentation
Page 38: Digital DNA & Digital Augmentation

image by Marc Shandro on flickr.com

Page 39: Digital DNA & Digital Augmentation

DEMOCRATIZATION

image by Marc Shandro on flickr.com

Page 40: Digital DNA & Digital Augmentation

Old school marketing:We accepted things because we didn´t have a choice

Page 41: Digital DNA & Digital Augmentation

Old school marketing:We accepted things because we didn´t have a choice

- Information asymmetry

- Communication obstacles

- Power over media & tools

Page 42: Digital DNA & Digital Augmentation

1970 1975 1980 1985 1990 1995 2000 2005 2010

Storage

Pixels

Bandwidth

Page 43: Digital DNA & Digital Augmentation

MEDIA

TIMETOOLS

Users experience technology democratization which give them the power over:

INFORMATION

Page 44: Digital DNA & Digital Augmentation

TIME

Page 45: Digital DNA & Digital Augmentation

TOOLS

Page 46: Digital DNA & Digital Augmentation

INFORMATION

Page 47: Digital DNA & Digital Augmentation

MEDIA

Page 48: Digital DNA & Digital Augmentation

broadcasting:“the more they spend the less it works - the less it works the more they spend”

Seth Godin - Permission Marketing

Page 49: Digital DNA & Digital Augmentation

the new generation of marketing is all about understanding and respecting the power of the user

Page 50: Digital DNA & Digital Augmentation

the new generation of marketing is all about understanding and respecting the power of the user

Page 51: Digital DNA & Digital Augmentation

if you put helping the user at any time first.

even if you don’t feel that you will benefit from it.

you will.

Page 52: Digital DNA & Digital Augmentation

image by Pieter Musterd on flickr.com

Page 53: Digital DNA & Digital Augmentation

image by Pieter Musterd on flickr.com

SOCIALIZATION

Page 54: Digital DNA & Digital Augmentation

Number of users (N)

N

N(N-1)/2

2 -N-1N

Page 55: Digital DNA & Digital Augmentation
Page 56: Digital DNA & Digital Augmentation
Page 57: Digital DNA & Digital Augmentation

?

Page 58: Digital DNA & Digital Augmentation
Page 59: Digital DNA & Digital Augmentation

“A brand is a collective perception in the minds of consumers”

Faris Yakob

image by adbusters.org

Page 60: Digital DNA & Digital Augmentation

image by gin_able on flickr.com

Page 61: Digital DNA & Digital Augmentation

image by gin_able on flickr.com

PRODUCTS

BETTER

Page 62: Digital DNA & Digital Augmentation

PRODUCT

= BETTER PRODUCT

+ ENHANCEMENT

Page 63: Digital DNA & Digital Augmentation

PRODUCT

= BETTER PRODUCT

+ ENHANCEMENTDIGITALIZATION GLOBALIZATION

DEMOCRATIZATIONSOCIALIZATION

Page 64: Digital DNA & Digital Augmentation

PRODUCT

= BETTER PRODUCT

+ DIGITAL AUGMENTATION

Page 65: Digital DNA & Digital Augmentation

PRODUCT

= BETTER PRODUCT

+ DIGITAL AUGMENTATION+TRANSPARENCY

+EFFICIENCY

+CONVERSATION

+DESIRABILITY

Page 66: Digital DNA & Digital Augmentation
Page 67: Digital DNA & Digital Augmentation
Page 68: Digital DNA & Digital Augmentation
Page 69: Digital DNA & Digital Augmentation
Page 70: Digital DNA & Digital Augmentation
Page 71: Digital DNA & Digital Augmentation
Page 72: Digital DNA & Digital Augmentation
Page 73: Digital DNA & Digital Augmentation
Page 74: Digital DNA & Digital Augmentation

+TRANSPARENCY

EFFICIENCY

+CONVERSATION

+DESIRABILITY

Page 75: Digital DNA & Digital Augmentation
Page 76: Digital DNA & Digital Augmentation
Page 77: Digital DNA & Digital Augmentation

$20

Page 78: Digital DNA & Digital Augmentation

$20

$1

Page 79: Digital DNA & Digital Augmentation

$20

$1

$0.0

Page 80: Digital DNA & Digital Augmentation

TOYS

Page 81: Digital DNA & Digital Augmentation
Page 82: Digital DNA & Digital Augmentation
Page 83: Digital DNA & Digital Augmentation
Page 84: Digital DNA & Digital Augmentation

TRANSPARENCY

EFFICIENCY

+CONVERSATION

+DESIRABILITY

Page 85: Digital DNA & Digital Augmentation

BANKS

Page 86: Digital DNA & Digital Augmentation
Page 87: Digital DNA & Digital Augmentation

106

2

Online visitsVisits in branch

Page 88: Digital DNA & Digital Augmentation

106

2

Online visitsVisits in branch

>98 % OF MY TOUCHPOINTS WITH MY BANK ARE DIGITAL

Page 89: Digital DNA & Digital Augmentation
Page 90: Digital DNA & Digital Augmentation

NOK 500.000.000

Page 91: Digital DNA & Digital Augmentation
Page 92: Digital DNA & Digital Augmentation

TRANSPARENCY

+EFFICIENCY

CONVERSATION

DESIRABILITY

Page 93: Digital DNA & Digital Augmentation
Page 94: Digital DNA & Digital Augmentation
Page 95: Digital DNA & Digital Augmentation
Page 96: Digital DNA & Digital Augmentation
Page 97: Digital DNA & Digital Augmentation
Page 98: Digital DNA & Digital Augmentation

+TRANSPARENCY

+EFFICIENCY

+CONVERSATION

+DESIRABILITY

Page 99: Digital DNA & Digital Augmentation

CARS

Page 100: Digital DNA & Digital Augmentation

Welcome back Martin.Loading My VOLVO Online...

Page 101: Digital DNA & Digital Augmentation

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Page 102: Digital DNA & Digital Augmentation

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Page 103: Digital DNA & Digital Augmentation

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Page 104: Digital DNA & Digital Augmentation

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Page 105: Digital DNA & Digital Augmentation

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

Page 106: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

Page 107: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

Page 108: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

Page 109: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Facts on your V70

Did you know that the headlights of your V70 is 2.4 times more powerful than on a typical car in the same class? Read more.

See the difference in the headlight simulator

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

Page 110: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Facts on your V70

Did you know that the headlights of your V70 is 2.4 times more powerful than on a typical car in the same class? Read more.

See the difference in the headlight simulator

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

15 Dec 2009 // 42,322 kmFan belt changed by John Jensen. See receipt

15 Dec. 2009 // 42,322 kmOil service by Anders ØstergaardSee receipt

2. Mar. 2009 // 38,789 kmBodywork by Mads JensenSee receipt. See insurance claim.

3. Jan 2009 // 31.314 kmRegular service, 30.000 km by Anders Østergaard. See receipt

13. Oct 2008 // 26.800 kmChange of ownership. See details

Service historyZC 42 564 // Volvo V70 2.4. 2008VIN: YV1BW64528175563341

Page 111: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Facts on your V70

Did you know that the headlights of your V70 is 2.4 times more powerful than on a typical car in the same class? Read more.

See the difference in the headlight simulator

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

15 Dec 2009 // 42,322 kmFan belt changed by John Jensen. See receipt

15 Dec. 2009 // 42,322 kmOil service by Anders ØstergaardSee receipt

2. Mar. 2009 // 38,789 kmBodywork by Mads JensenSee receipt. See insurance claim.

3. Jan 2009 // 31.314 kmRegular service, 30.000 km by Anders Østergaard. See receipt

13. Oct 2008 // 26.800 kmChange of ownership. See details

Service historyZC 42 564 // Volvo V70 2.4. 2008VIN: YV1BW64528175563341

You have visited two Volvo dealerships within the last 12 months. Please rate your experience.

Volvo Greater Copenhagen, Copenhagen ØServiceQuality

Jens Hansen & Søn, Volvo, Copenhagen SServiceQuality

Rate your dealershipAre you completely satisfied with your Volvo dealership?

RATE

Page 112: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Facts on your V70

Did you know that the headlights of your V70 is 2.4 times more powerful than on a typical car in the same class? Read more.

See the difference in the headlight simulator

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

15 Dec 2009 // 42,322 kmFan belt changed by John Jensen. See receipt

15 Dec. 2009 // 42,322 kmOil service by Anders ØstergaardSee receipt

2. Mar. 2009 // 38,789 kmBodywork by Mads JensenSee receipt. See insurance claim.

3. Jan 2009 // 31.314 kmRegular service, 30.000 km by Anders Østergaard. See receipt

13. Oct 2008 // 26.800 kmChange of ownership. See details

Service historyZC 42 564 // Volvo V70 2.4. 2008VIN: YV1BW64528175563341

You have visited two Volvo dealerships within the last 12 months. Please rate your experience.

Volvo Greater Copenhagen, Copenhagen ØServiceQuality

Jens Hansen & Søn, Volvo, Copenhagen SServiceQuality

Rate your dealershipAre you completely satisfied with your Volvo dealership?

RATE

My images See other Volvo V70 owners’ galleries

Page 113: Digital DNA & Digital Augmentation

Want to tell us anything?Happy with your Volvo V70? Not entirely happy? We want to know!

SEND

EditZC 42 564Volvo V70 2.4. 2008.

Calculate residuals

Be safe

Your son is almost 3 now - you should upgrade his seat to the 3-5 year model. Read more.

BUY NOW

DKK 2.375,-Your Volvo Online price:

I have this already

Go to the Volvo Shop >

Fuel consumption

Zoom Eco driving

MY VOLVO ONLINE Account Add VolvoYou’ve got mail from Volvo Cars!

Owner to owner

4 x 17” ‘R’ alloys. Will fit YOUR car. DKK 1.500,- Northern Jutland.

Contact seller.See more used parts for YOUR car

Facts on your V70

Did you know that the headlights of your V70 is 2.4 times more powerful than on a typical car in the same class? Read more.

See the difference in the headlight simulator

Next ServiceDue in two months. Your dealer has an open slot this tuesday.

BOOK NOW

Messages from Volvo Cars1 June 2010C-pillar on your model needs additional rust prevention. Read more.

12 April 2010Your model is NOT among those needing control of the cooler fan. Read more.

15 Dec 2009 // 42,322 kmFan belt changed by John Jensen. See receipt

15 Dec. 2009 // 42,322 kmOil service by Anders ØstergaardSee receipt

2. Mar. 2009 // 38,789 kmBodywork by Mads JensenSee receipt. See insurance claim.

3. Jan 2009 // 31.314 kmRegular service, 30.000 km by Anders Østergaard. See receipt

13. Oct 2008 // 26.800 kmChange of ownership. See details

Service historyZC 42 564 // Volvo V70 2.4. 2008VIN: YV1BW64528175563341

You have visited two Volvo dealerships within the last 12 months. Please rate your experience.

Volvo Greater Copenhagen, Copenhagen ØServiceQuality

Jens Hansen & Søn, Volvo, Copenhagen SServiceQuality

Rate your dealershipAre you completely satisfied with your Volvo dealership?

RATE

My images See other Volvo V70 owners’ galleries

+TRANSPARENCY

+EFFICIENCY

+CONVERSATION

+DESIRABILITY

Page 114: Digital DNA & Digital Augmentation

image by lordog on flickr.com

Page 115: Digital DNA & Digital Augmentation

image by lordog on flickr.com

SO...

Page 116: Digital DNA & Digital Augmentation

ACCEPT THAT TECHNOLOGY CHANGES MOST THINGS. CREATE AN ENVIRONMENT THAT IS READY FOR CHANGE

1.

Page 117: Digital DNA & Digital Augmentation

UNDERSTAND THE DIGITAL DNA:DIGITALIZATION, GLOBALIZATION,DEMOCRATIZATION,SOCIALIZATION 2.

Page 118: Digital DNA & Digital Augmentation

IF YOUR PRODUCT LACKS EFFICIENCY, TRANSPARENCY, CONVERSATION OR DESIRABILITY- ADD IT DIGITALLY 3.

Page 119: Digital DNA & Digital Augmentation

BUILD A DIGITAL PLATFORM AND CONNECT YOUR PRODUCTS TO IT. THEN CONNECT THE PLATFORM TO THE SOCIAL WEB. 4.

Page 120: Digital DNA & Digital Augmentation

image by johnniecraig.wordpress.com


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